Fresh and delicious food, done quickly. Prices were a…read morelittle higher than expected, but portions were big enough to justify. We ordered: the vegetarian plate, chicken and rice, and the kafta. Everything tasted amazing--especially the chicken and rice, falafel, hummus, and cauliflower. We'll be back soon!

I would rate this place less than a star if I could. La Luna is very westernized and very far from…read moreauthentic middleeastern cuisine. I grew up in London, Ontario where a lot of my friends were from the middle east. First off, it is very overpriced, I got a shawarma plate and it was over 20$! I get this for around 15$ in London. The plate is so weird, it came with cauliflower with tomato sauce, hummous, salad with fried pita, some weird empty falafel ball, bland rice and bland meat. I was not impressed at all. I did not even get any pita with this plate. I did not notice any rotisseries, so the meat was pan fried most likely.

Another place our son wanted to take us while in Canada! It was best to let him order for the…read morefamily. He knew what was good so he ordered for everyone! The food was delicious! We bypassed dessert as we were headed elsewhere to try!

Is it cheap? Yeah, on Tuesdays Chicken on Rocks is $6.99…read more But unfortunately, it's a "You Get What You Pay For" situation. Wait seems longer than usual for shawarma. When I got home to open the takeout container, I literally thought it was just rice while the chicken was in the other container. HOWEVER, the 1 portion of Chicken On The Rocks was all there...more "rocks" than chicken, that's for sure! And what chicken was there, was primarily white meat and quite dry. It was literally 90% rice and 10% chicken, half container was full.

Ordered the Thursday special, 2 Saj for approximately $17. Absolutely not worth it. There was not…read moreenough meat. First few bites was just the rapid self. You only get three toppings and it's very small and thin. I don't eat much but I have to tell you after eating massage. I was still so hungry.

This place is DELICIOUS. Best shawarma place in Oakville. Nice Staff and great portions. no…read morecompromise on quality. Store is super clean too.

I absolutely hated the saj here. The type of bread used is common in some levantine countries, like…read moreSyria but I'm not familiar with it and did not like the taste, at all! The chicken shawarma was a bit on the dry side too. I remember there was a weird smell emanating from the wrap but I wasn't sure if it was the chicken or the bread. I had two bites and couldn't stomach the rest. Service was quick. I was attended to by Yaseen who answered my questions.

I think the place is almost an institution based on the amount of reviews (here and elsewhere) and…read moreit's popularity. I had a mixed shawarma wrap. Pretty good, but nothing special or memorable either. I would try it again if in the area, but wouldn't go out of my way either.

Serious Customer Service Complaint…read more I visited La Luna Downtown to order a falafel sandwich, but unfortunately had a very uncomfortable experience. The employee asked me several times what I wanted, served the customer behind me first, and made me feel dismissed and unwelcome. After my order was finally taken, I was standing near the Wi-Fi sign when the employee accused me of looking at another customer. I explained that I was looking at the Wi-Fi sign and had not approached or bothered anyone. I am asking the owner/manager to review the security-camera footage, identify the employee involved, and investigate what happened. Customers deserve to be treated with basic courtesy, professionalism, and respect. I hope management takes this complaint seriously and addresses the situation appropriately. Very disappointing experience -- 1/5 stars.

I stopped by here a little while ago and the food was really good…read more THE FOOD: House Salad with Shish Tawook kabob: The house salad was really good. It had a great blend of vegetables, herbs and spices including: peppers, tomato, lemon juice, mint, oregano, sumac, and a fantastic tangy salad dressing. I added the shish tawook kabok onto the salad to add extra protein and I really enjoyed the lemon flavour. The entire salad was bursting with flavour and a dish I would travel back to Hamilton to purchase. Would I go back? Absolutely!

Lack of customer service. Received my food with no sticker sealed on the package. Called Uber and…read morehe said he's just the driver, call the restaurant. So I called the restaurant, complained that there's no seal on the package, no sticker. How do I know the Uber driver didn't dig into my fries for all I know. Unacceptable. And they said oh they don't have that for their restaurant (the sticker/seals). It is unsanitary! It seemed like my food was partially missing, and the restaurant refused to help me with it, didn't offer a replacement meal/refund/ or anything! I was thrown off by everything I threw out my meal and lost money on my order. Lack of compassion, accountability, and for the basic standards of food safety and handling they do not pass that and zero recognition for customer care. Won't order from here again. (Zero Star) if I could. The guy was rude, dismissive, lack of care for customer service, and he hung up on me at the end.

We had come here on a Saturday morning at around 10:15 am for brunch; there were so many items on…read morethe menu, I was blown away! They even were able to prepare dinner items in the morning, which I found admirable. I had settled on the chicken shawarma dinner, with rice and salad; there was also a side order of pita bread which came in a wrap, kept warm until eaten. There was only one other table with a guest therefore, we were able to choose the booth of our choosing. The décor was intriguing, as the paintings on the walls were decorative and beautiful; I really liked it! The food took about 15-20 minutes to arrive however once it arrived, we were pleasantly surprised at how delicious everything tasted. The chicken was tasty, along with the rice and salad; I was even given extra containers of the garlic sauce, as I love to have extra sauce. The woman behind the counter was very kind, and assisted us with everything that we had questions about. I will definitely be back, this place had all of the items that are needed to dine in comfort!

I love their shawarma sauce. It is good and similar to Osmow's. Students of the University of…read moreGuelph also get good value deals at this food place. I didn't see the half fries and half rice chicken shawarma option available in their menu, but good thing the person serving our food was kind enough to accommodate that configuration. The place is small and there is not a lot seating available to dine in. We situated ourselves by the lone table with 2 seats near the door. By the time we were finishing up our meal, I did appreciate the person over the counter being kind enough to check up with us and ask how the food was.

I used to love this place but it is now under new management. My last visit will be my last. Luke…read morewarm, not fresh, employees constantly argue.

First time eating this restaurant It's really delicious!…read more I was attracted by the shawarma and ordered chicken shawarma wrap immediately I love the sauce! It is homemade. And the ingredients are fresh! I enjoy chatting with the owner. He is super nice! I'm glad to live in this neighbourhood which means I can eat frequently. My friend orders beef kabob and it is grilled right after you order! Fresh and hot! Looking forward to try more! Overall, wonderful customer service with yummy food. A definite yes to come here for a grab!

Waited over 15 minutes for one falafel wrap, and unfortunately it wasn't worth the wait. Although…read morefreshly made, the flavour was really lacking. The falafels were quite bland and the wrap as a whole didn't have much flavour. I didn't taste any tahini nor hummus. The vegetables also lacked seasoning. I asked for the wrap to be spicy, but there was no hot sauce to be found. I think it would've helped add some flavour. The space is nicely decorated, with limited seating, and the service was friendly. I was hoping for a better experience based on the great reviews and high star rating. I don't think I'll return.