I contacted American Pest today as a favor for a client who needed IMMEDIATE service. His elderly…read moreparents were home without a caregiver (who walked out on them because she thought she saw a bedbug). I spoke with Rachel at American Pest, who went ABOVE and BEYOND to find a technician to visit their home right away. Once the home is deemed clear of bedbugs, the caregivers will return. I am so overwhelmed and thankful for the kindness and BIG HEART that Rachel had in a moment of need! Thank you American Pest, for having people like Rachel and the others who offered to step up and help!

Amy is the absolute best. Very friendly, very professional. Great customer service. And with her…read moreyou get results.

They're so horrible and unprofessional, I made this appointment weeks and advance nobody reaches…read moreout or tries to fix the situation for you but when they're trying to get you to sign that contract oh boy they're so attentive,

The service tech came out for two years. In that time, we developed mice infestation into the crawl…read morespace. I asked if they can plug the holes and bait. They sent an inspector out instead. He quoted me 23k to condition the crawl space but no quote to plug the foundation holes and bait. Unfortunately, I had to do it myself. If they can't be trusted to control pest, why on earth would I trust your team to perform remediation and repairs to the crawl space. They not even certified in foundation repairs.

We have told them to come out because the stuff they put down for our home didn't work the first…read morefew times so they said they would come out and didn't show up . So we asked for a refund and they won't give us our money back. Just fair warning orkin is terrible

We are in our 70s, and received a $50,000+ estimate for "mouse mitigation" that included upgrades…read moreto our gutter guards, replacement of all insulation and a covering of the stones in our crawl space on which our grandchildren would enjoy jumping on according to the inspector. A Cadillac estimate or a scam? What we did instead: We set trap which caught a few more mice. We also put a couple bait stations in our basement. An inspection by a different locally owned company concluded we had the mouse problem under control. Cost was less than $100. The Orkin inspector did find a leak in our crawl space we addressed. However, he missed the carpenter ants that had chewed subfloor near the leak. The 100+ pictures of mice evidence disturbed our sleep for a couple nights.

We recently received a notification of a scheduled appointment on a specific day without a…read morespecified time, and without prior contact from Pestmaster. This appears to be their standard procedure. Apparently, the technician arrived and completed the inspection while we were not at home. However, I personally inspected the area and found that an HVAC drain pipe is completely disconnected, causing water to pool on the ground. It seems the technician either did not thoroughly inspect the crawlspace or chose not to disclose this information, which is concerning either way. Moreover, the technician texted me with only about 15 minutes' notice of their arrival, and did not respond when I replied. Additionally, I have been receiving daily emails since the service notifying me of a balance on my account. In my opinion, the level of customer service from Pestmaster has been disappointing. We are saddened by their acquisition of the company we previously enjoyed, and are now actively seeking a new service provider.

We've used these folks a few years now and they are always professional and friendly. They have…read moredone a great job of keeping any ants or spiders getting into our house. I have nothing but nice things to say about these folks. They always send an email alerting you to an upcoming visit and, text or call when they are 15 or so minutes away. You can also look online at their payment portal to see what month and day a tech will be coming to do treatments and put it on your calendar. You can also call them for an unscheduled visit if you find a problem or infestation, at no extra charge. I don't understand the negative reviews on here for this good company. Some of the comments appear to be written by clueless folks. Just sayin'.

Great guys! I called them just before they closed for the evening. They arrived the next morning…read moreright at the scheduled time to confirm the presence of termites. We scheduled treating the property, and they came back at the agreed upon time. They completed treatment and left me with a warranty and the peace of mind that we intercepted the pests before they became a problem. Pleasant men. Absolutely no complaints. Would hire again.

Scott and his son did a great job today. They have great Communication and they are very friendly…read moreand personable. I was pleased with their service and I will definitely be using them again. They have reasonable pricing as well. If your looking for a great small locally owned company look no further!

We hired them for a flooring installation, and the experience was deeply disappointing. When we…read moreasked them to return to fix a minor issue, their crew spent three hours yanking out planks and trim with little care, causing unnecessary damage. During that visit, they let their shop vacuum tumble down a flight of stairs and crash into a wall, and two of the workers even used our backyard as a restroom--completely unacceptable behavior. From the beginning, there were red flags. After the initial job, they left trash in our shared parking lot, which drew complaints from neighbors. I also strongly suspect they took items from our shed during their time on the property. I reached out to Ron, who seemed apologetic and agreed some compensation was appropriate. I sent a modest reimbursement request--about 5% of the original job cost--but since then, I've received no response. This was unprofessional from start to finish. I would not recommend this company under any circumstances.

Affordable came to inspect the interior of my house where I have found some unwanted pests. They…read morewere prompt and professional, treating areas with pet and human safe spray.

I've been using Virginia Pest Pro for about two years during the summer month for mosquito control…read more Great value and service. Mike is passionate about the work he does.

Great service, on time and professional. The product works like a charm. No mosquitos!!read more

Connor's Pest Control has supplied our company and personal pest control needs for over 10 years!…read moreThe technicians that come out are knowledgeable and courteous every single visit. They perform repeat visits in between quarterly applications if needed. This is wonderful customer service.

From the owner: Let Us Put Decades of Family Experience to Work for Youread more

Purchased a Groupon for an evaluation. Polite service person said house needed no tx. Never saw…read morethem again but being threatened with almost $700 of service bills. Last bill: "Hi Karen D, Please find attached your Statement of Account for May 2026. Account Summary : VA91217 Balance: $647.36 Over 60 Days: $228.48 Current Amount Due: $342.72 Property Address: XXXXX Below is a breakdown of any open service invoices on your account: Service Invoice Order Date Current Amount Due Total Remaining Amount Payment Link SOI0475315 08/07/25 $342.72 $647.36 Click-to Pay Any amount over 60 days is past due and due upon receipt. Otherwise, all current amounts are due within 30 days. Please note: If you have more than one open invoice, payments must be submitted per invoice. If you have questions about your statement or need assistance with payment, our Customer Service team is happy to help at 1-800-394-4737 option 2. Thank you for choosing Southern Pest Control." I tried to talk to representative stating it was simply a Groupon review. I was told it was a contract, but I have to call for any services. I am charged whether I request service or not, which I have not needed and did not need upon initial evaluation with Groupon. Looking forward to exposing their fraud as much as possible to prevent this from happening to others. Groupon should be ashamed to accept them as clients - will address that as well. The ratings on Groupon are incredibly high compared to the 1.8 here. Neither service is honest. It is not possible to reach an actual human being anymore at Groupon to address a concern. You are placed on a look of AI and/recordings that just go around in circles wasting your precious time.

Upselling for unnecessary services and trying to sell services that were not addressing my issue…read more Lady would not even listen because she was roo busy quoting prices and "plans."