I contacted American Pest today as a favor for a client who needed IMMEDIATE service. His elderly…read moreparents were home without a caregiver (who walked out on them because she thought she saw a bedbug). I spoke with Rachel at American Pest, who went ABOVE and BEYOND to find a technician to visit their home right away. Once the home is deemed clear of bedbugs, the caregivers will return. I am so overwhelmed and thankful for the kindness and BIG HEART that Rachel had in a moment of need! Thank you American Pest, for having people like Rachel and the others who offered to step up and help!

Amy is the absolute best. Very friendly, very professional. Great customer service. And with her…read moreyou get results.

Orkin doesn't deserve the first star! I contacted Orkin for…read morean estimate on termite control after a swarm of flying termites were in my backyard. The inspector did not call prior to the estimated window of arrival time. He parked in my driveway. He did not maintain social distancing or arrive with a mask. He informed me it would be necessary to enter my home and to look at my attic. He pulled the string off my attic entry, and he did not tie it back. When he came downstairs, he asked if he could use my restroom. While in the restroom, he coughed. Finally, he asked if I wanted him to wear a mask. Prior to reviewing the estimate, he asked if I needed my husband to be present. He continued the conversation by inquiring about what I did for a living. He asked if he could sit down to go over the estimate. Not only did he violate the CDC guidelines for Covid19, putting my health at risk, but he quoted $11,727 in remediation! He called his manager to see if he could knock down the price. Of course, there was no answer, but he was "kind enough" to reduce the estimate by the 20% he was allowed. He told me to have blessed day about 4 times before he finally left. I immediately called my friend and told him about the laundry list that was required to treat these termites. He was familiar with my house and thought this was an extreme overreach. He provided the name of an inspector who had 30 years experience in the business. This inspector called prior to his arrival, parked in the street and maintained proper social distancing. He informed me that my house had been previously treated for termites. He showed me the drilled holes and the chemical residue. He explained that flying termites do not damage the home. He did a thorough investigation of the garage and crawl space and said there was no termite issue. He added if I wanted to fix up the crawl space for cosmetic reasons, he could do that, but it was not necessary. The moisture in the crawl space was normal and my house would have passed inspection if I needed one for real estate purposes. I was lucky to find a knowledgeable inspector, and I cannot imagine how many others are preyed upon by these "salesmen" working for these big corporations. I could have been out thousands of dollars when nothing was necessary. I think the Orkin inspector needed to be blessed more than I did after attempting to take advantage of innocent people.

They're so horrible and unprofessional, I made this appointment weeks and advance nobody reaches…read moreout or tries to fix the situation for you but when they're trying to get you to sign that contract oh boy they're so attentive,

We've used Orkin for 3 years and live in a heavy wooded area and haven't had any pest problems…read more I've found the customer service very friendly and helpful. the other reviews appear to be older so unsure if there's been a change since then, but we've been happy with the service!

We have told them to come out because the stuff they put down for our home didn't work the first…read morefew times so they said they would come out and didn't show up . So we asked for a refund and they won't give us our money back. Just fair warning orkin is terrible

It's such a relief to have company over and not be filled with anxiety about whether or not the…read morebugs will decide to entertain my guests! Thank you ,Victory Pest Management ,for your help.

We have been using Victory since they opened and have been nothing but pleased with their service…read more Great communication, quick response (even after hours) and always so informative, taking the time to explain everything. HIGHLY recommend!

We've used these folks a few years now and they are always professional and friendly. They have…read moredone a great job of keeping any ants or spiders getting into our house. I have nothing but nice things to say about these folks. They always send an email alerting you to an upcoming visit and, text or call when they are 15 or so minutes away. You can also look online at their payment portal to see what month and day a tech will be coming to do treatments and put it on your calendar. You can also call them for an unscheduled visit if you find a problem or infestation, at no extra charge. I don't understand the negative reviews on here for this good company. Some of the comments appear to be written by clueless folks. Just sayin'.

We recently received a notification of a scheduled appointment on a specific day without a…read morespecified time, and without prior contact from Pestmaster. This appears to be their standard procedure. Apparently, the technician arrived and completed the inspection while we were not at home. However, I personally inspected the area and found that an HVAC drain pipe is completely disconnected, causing water to pool on the ground. It seems the technician either did not thoroughly inspect the crawlspace or chose not to disclose this information, which is concerning either way. Moreover, the technician texted me with only about 15 minutes' notice of their arrival, and did not respond when I replied. Additionally, I have been receiving daily emails since the service notifying me of a balance on my account. In my opinion, the level of customer service from Pestmaster has been disappointing. We are saddened by their acquisition of the company we previously enjoyed, and are now actively seeking a new service provider.

Great guys! I called them just before they closed for the evening. They arrived the next morning…read moreright at the scheduled time to confirm the presence of termites. We scheduled treating the property, and they came back at the agreed upon time. They completed treatment and left me with a warranty and the peace of mind that we intercepted the pests before they became a problem. Pleasant men. Absolutely no complaints. Would hire again.

Scott and his son did a great job today. They have great Communication and they are very friendly…read moreand personable. I was pleased with their service and I will definitely be using them again. They have reasonable pricing as well. If your looking for a great small locally owned company look no further!

We hired them for a flooring installation, and the experience was deeply disappointing. When we…read moreasked them to return to fix a minor issue, their crew spent three hours yanking out planks and trim with little care, causing unnecessary damage. During that visit, they let their shop vacuum tumble down a flight of stairs and crash into a wall, and two of the workers even used our backyard as a restroom--completely unacceptable behavior. From the beginning, there were red flags. After the initial job, they left trash in our shared parking lot, which drew complaints from neighbors. I also strongly suspect they took items from our shed during their time on the property. I reached out to Ron, who seemed apologetic and agreed some compensation was appropriate. I sent a modest reimbursement request--about 5% of the original job cost--but since then, I've received no response. This was unprofessional from start to finish. I would not recommend this company under any circumstances.

Affordable came to inspect the interior of my house where I have found some unwanted pests. They…read morewere prompt and professional, treating areas with pet and human safe spray.

I've been using Virginia Pest Pro for about two years during the summer month for mosquito control…read more Great value and service. Mike is passionate about the work he does.

Great service, on time and professional. The product works like a charm. No mosquitos!!read more

Great experience with this company…read more Heavy rain caused us to have to reschedule our initial appointment. They contacted us to reschedule. We didn't have to leave message after message or play phone tag to arrange it. So refreshing! Johnny was our technician. He was very friendly, professional and thorough, even crawled under the house to get rid of the ants. I wish I had taken pictures. There were so many of them running scared from the crawl space, the siding of the house, and the deck. It was just nasty. I felt sorry Johnny, but he just smiled and said "this is what I do." Such a great attitude! I definitely recommend Southern Pest Control. My only suggestion is to be specific about your infestation issues. Aside from our ant problem we had some wasps building a nest on our porch. The ants and wasps are separate charges.

Purchased a Groupon for an evaluation. Polite service person said house needed no tx. Never saw…read morethem again but being threatened with almost $700 of service bills. Last bill: "Hi Karen D, Please find attached your Statement of Account for May 2026. Account Summary : VA91217 Balance: $647.36 Over 60 Days: $228.48 Current Amount Due: $342.72 Property Address: XXXXX Below is a breakdown of any open service invoices on your account: Service Invoice Order Date Current Amount Due Total Remaining Amount Payment Link SOI0475315 08/07/25 $342.72 $647.36 Click-to Pay Any amount over 60 days is past due and due upon receipt. Otherwise, all current amounts are due within 30 days. Please note: If you have more than one open invoice, payments must be submitted per invoice. If you have questions about your statement or need assistance with payment, our Customer Service team is happy to help at 1-800-394-4737 option 2. Thank you for choosing Southern Pest Control." I tried to talk to representative stating it was simply a Groupon review. I was told it was a contract, but I have to call for any services. I am charged whether I request service or not, which I have not needed and did not need upon initial evaluation with Groupon. Looking forward to exposing their fraud as much as possible to prevent this from happening to others. Groupon should be ashamed to accept them as clients - will address that as well. The ratings on Groupon are incredibly high compared to the 1.8 here. Neither service is honest. It is not possible to reach an actual human being anymore at Groupon to address a concern. You are placed on a look of AI and/recordings that just go around in circles wasting your precious time.