I had spent over 5 weeks waiting for another wildlife removal company to reconnect with me after…read morecoming to my home for an initial consultation about bats in my attic. They ultimately ghosted me and I began desperately looking for a new company to help me. Several dead end efforts finally brought me to Critter Authority. After speaking to Rachel, she made an appt for me and the next day Mike arrived promptly. He was professional, personable, and shared with me photos of the damage and an assessment of all action that needed to be taken. I was given an estimate and all of my questions were answered before I made my decision to hire Critter Authority. I wish I had contacted them first (in early July) to get on the inevitable waiting list to get rid of this mess. I will be leaving another review after the removal and treatment scheduled for October 27th.

Communication with these people is horrible. Other than the initial appointment, they don't show…read moreup when they're supposed to and I could never get any straight answers. They were intent on getting my credit card number on file and up selling me on a crawlspace without ever showing me where my crawlspace was compromised.

Our service technician, Dakota Todd, does an excellent job. He's professional, friendly, and very…read morefocused on the job at hand. He will go above and beyond what is normal to make sure we are pleased with his service. I have been with this company for 12 years and he is one of their finest.

Horrible. Don't sign up for service plan. Initial person is good but person that comes after that…read moreis awful. Service plan is supposed to include additional visits if there are issues. I called to let them know i was seeing more bugs just a couple days after a monthly service and no one ever called me back. I called right after that service bc i could tell no one sprayed outside so no wonder i was seeing bugs after the service.

Exterminating Unlimited was asked to come out on two occasions - once for a mouse problem and…read moreshortly after that visit to spray for ants. The service guy was nice and polite and I guess did what he was supposed to do. He was so that I he was able to sign me up for a maintenance plan. That's where it all fell apart. They were supposed to come on a regular schedule but I would get random calls asking if a service guy could come out. If that wasn't a good time it would be weeks before they could send someone again. This went on for a few months and I cancelled the service. They tried to tell me I couldn't but could not come up with proof that I had signed that type of contract. After I cancelled they said I still owed $75 for the balance of the month I cancelled. That was just dumb. No service guy came out that month so why would I pay? We argued the $75 for about a year before I finally paid when they threatened to send it to collection. If you have a pest problem feel free to call them. Just don't get suckered into a long term contract. A company that doesn't post their street address on their website shouldn't be trusted.

Hire them! The owner has come to our house when we had some minor rodent and insect issues, just…read more to make sure his techs were doing everything they could. Fast, responsive and reasonably priced. I trust them and have recommended them to several of my neighbors who were facing similar issues. They are fantastic!

Had a great experience with Critter Control with Andrew who came out to support us with concerns…read morewith rodents in our crawlspace. He went above and beyond to identify potential reasons we were having with our specific concerns. When identifying problems, he relayed us the information and next best steps to take to help reduce the issues we were facing. I would highly recommend this team to help with insight and problem solutions with your critter problems.

They started off great with the once a month treatments to my yard. Then they started coming sooner…read morethan the 30 day window. They started coming (for example) June 26th then again on July 6th. They would not come twice in a month but every 12-15 days. I called in June to request my date of service be only during the last week of the month. They said ok and kept coming every 14 days. I called in July to cancel the service and end the contract. The phone agent said she would have the supervisor contact me. I asked if I needed to cancel in writing and was told it was not necessary. Of course I never got a call and a text was sent while I was at work saying my technician was close by. I tried to call but I was on hold for 20 minutes. My card was charged for another month. I called again and got the same spill about a supervisor calling me back that never happened. Fast forward to today and I get a text saying my technician is in the way. I was beyond annoyed. I was serviced on Aug. 22 and again on Sept.11. Today is Oct 2! Once every 30 days was the agreement. Luckily, I was home and able to wait for the tech. I called while the company to let them know I had canceled their service and that I had contacted my card company and blocked them from making any more charges as well as locked my card. Again I was put on hold and then told a supervisor would call me. Once the tech arrived, he had been to my home before and he was very kind. I told him what was going on and told him he could collect the boxes. He said he understood and would cancel my service from his end. Much to my surprise (not!) I get a call about 20 minutes later for someone from the company. She apologized and said she can see the notes that I canceled in JULY ( it is now October) but she doesn't know what happened. I don't believe her. Nonetheless, skip this company if you need expected honest from them. The techs are friendly and kind. The "supervisors" are scammers! $85 every 14 days verses once every 30 days gets costly.

Last fall, September of 2023, I tried to treat my home and I failed miserably. Finally, after 3+…read moreweeks of fighting fleas, and non-stop scratching, day & night, I called Mitchell Pest Services. They came on time, did the job, and called me when done. I took my dog and cat to the park and we returned. It took about 2 days to see the full results. Mitchell did the trick. My dog is now only oral flea meds and I learned a life lesson. I strongly recommend this company.

They offered me a 8-5 arrival time and said someone would call when they were on the way. 3pm comes…read moreno call so I decide to run to 7-11 real quick. By the time I got back 10 min later the technician was there and gone

Nice guys. Reasonably priced. Veteran owned. They provide a great service. Highly recommend.read more

Great company with great customer service. Their treatments have worked well on our house, and any…read moretime there have been issues after a treatment (it rarely happens) they send someone back out again no charge. Special shout out to Jason, who is the provider that routinely services our home. He has always been friendly, professional and on time!

This is for the Ruther Glen, Virginia branch, Not Maine…read more Signed an annual/quarterly pest control contract for my new home in Virginia. First treatment was fine. Called for a re-visit in June for an ant problem in the kitchen. While the technician was re-treating, he asked if I'd paid -- which isn't his job, and put him in an awkward position. I called the office to flag this as inappropriate; the office staff suggested I just pay the technician anyway since "he's there." I declined and asked to be invoiced properly like every other service company does. I then called the president directly to raise the concern. Instead of addressing it, he canceled my contract on the spot, telling me it's "industry standard" to have technicians collect payment in person. I'd never been sent an invoice the entire time I was a customer, and now suddenly the field tech is the one asking for payment? Completely unprofessional. I simply asked that a billing practice be handled properly, and got my contract canceled by the president himself for raising a reasonable concern. Honestly, the reason for the re-treatment -- one day later, the ants are already back. Between the billing issue and the treatment not even working, I'm not confident this is a company worth being with long term.

I needed some termite prevention and wanted to know about pest control. My realtor recommended…read morePestnow, so I added them on my list to reach out to. After some research with other companies, they were the best value. So far, they've been great! They've only had to spray in the house once (so far), and I've had 2 quarterly pest treatments as of today. After the first spray I did notice creatures on the outside framing -- but they happily came back and treated it again per the agreement. Great customer service, and always on time.

I contacted American Pest today as a favor for a client who needed IMMEDIATE service. His elderly…read moreparents were home without a caregiver (who walked out on them because she thought she saw a bedbug). I spoke with Rachel at American Pest, who went ABOVE and BEYOND to find a technician to visit their home right away. Once the home is deemed clear of bedbugs, the caregivers will return. I am so overwhelmed and thankful for the kindness and BIG HEART that Rachel had in a moment of need! Thank you American Pest, for having people like Rachel and the others who offered to step up and help!

Amy is the absolute best. Very friendly, very professional. Great customer service. And with her…read moreyou get results.