They started off great with the once a month treatments to my yard. Then they started coming sooner…read morethan the 30 day window. They started coming (for example) June 26th then again on July 6th. They would not come twice in a month but every 12-15 days. I called in June to request my date of service be only during the last week of the month. They said ok and kept coming every 14 days. I called in July to cancel the service and end the contract. The phone agent said she would have the supervisor contact me. I asked if I needed to cancel in writing and was told it was not necessary. Of course I never got a call and a text was sent while I was at work saying my technician was close by. I tried to call but I was on hold for 20 minutes. My card was charged for another month. I called again and got the same spill about a supervisor calling me back that never happened. Fast forward to today and I get a text saying my technician is in the way. I was beyond annoyed. I was serviced on Aug. 22 and again on Sept.11. Today is Oct 2! Once every 30 days was the agreement. Luckily, I was home and able to wait for the tech. I called while the company to let them know I had canceled their service and that I had contacted my card company and blocked them from making any more charges as well as locked my card. Again I was put on hold and then told a supervisor would call me. Once the tech arrived, he had been to my home before and he was very kind. I told him what was going on and told him he could collect the boxes. He said he understood and would cancel my service from his end. Much to my surprise (not!) I get a call about 20 minutes later for someone from the company. She apologized and said she can see the notes that I canceled in JULY ( it is now October) but she doesn't know what happened. I don't believe her. Nonetheless, skip this company if you need expected honest from them. The techs are friendly and kind. The "supervisors" are scammers! $85 every 14 days verses once every 30 days gets costly.

Terrible work, terribly overpriced. Tech broke my vent cover on installation leaving a large hole…read moreand the cage wasn't even flush with the wall then just left without telling me they had damaged my property. Took 3 calls to get someone to call me back and repair the poor work and no one ever apologized or offered a discount. Communication is also awful. Never gave advanced notice of when the tech would show up and she then came on a different day than what she had previously said and acted annoyed that I wasn't at home. To make it all worse there were never any mice even caught and I suspect I was scammed and told that droppings from prior work last year were fresh. The company didn't honor their warranty from work done last year because it was a different franchise owner. Now I'm having difficulty getting through to cancel the monthly service I don't need because I don't even have mice. Never use them.

James went out of his way to remedy my critter situation. He is a great person to deal with. His…read moreprices are reasonable and fair.

A black snake in our crawlspace freaked out the plumbers who went down there looking for a leak…read more Called another pest control service that couldn't come out for a month. They recommended Rustler's. They told me they charge a flat fee, and they could not guarantee they would find the snake when they came. I said okay, they came out promptly and within about 5 minutes caught our little friend. Great service, honest, and friendly.

Rich Perry is the best. He went above and beyond to help me out getting rid of a black snake in my…read morehouse and then inspecting the outer perimeter of my house looking for points of entry. He was so polite and helpful!!!!

From the owner: Emergency Wildlife Removal is on call 24/7 to take care of anything you need removed…read more From immediate animal removal to preventive packages that take care problem areas before you have an unwanted guest. We do it all. We work hard everyday to provide the best services for our clients in the greater Richmond area Let us take care of you!

Around May last year (yes I know this review is super overdue), I had an issue with birds in my…read morewalls. Basically a mother bird found a tiny hole between my roof and walls and built a nest and HATCHED a bunch of babies in my walls. I could hear them day and night. I wasn't sure what kind of pest it was but I called around after seeing a tiny bird head peaking out and the mother flying around feeding worms. Anyways, I called Paul who gave me a very reasonable price quote (definitely cheaper than everyone else I called) about removing the birds. Someone (not Paul) came out 2 days later but unfortunately, the nest was so far in that they wouldn't move the babies out without either damaging my wall more or hurting the birds. They DID however recommend that I wait another week bc the birds looked ready to fly out, and told me to seal the hole when the birds literally leave the nest. I was not charged for the visit.

1 * only so I could type a message Please contact this…read morebusiness Only if you want to throw away $185. I had a bat flying around my bedroom at 1 am, called the next day -asked for help to remove it. 2 employees showed up "looked around" my bedroom told me it was gone . The owner charged me $185. At 2 am the next night I woke up the bat fluttering around in my laundry basket and has to remove it myself- nearly petrified to go back into my bedroom again . I called the owner suggesting I shouldn't be charged $185 when I had to remove it myself and he believed otherwise. Said we should blame Mother Nature.

Nice guys. Reasonably priced. Veteran owned. They provide a great service. Highly recommend.read more

Great company with great customer service. Their treatments have worked well on our house, and any…read moretime there have been issues after a treatment (it rarely happens) they send someone back out again no charge. Special shout out to Jason, who is the provider that routinely services our home. He has always been friendly, professional and on time!

They're so horrible and unprofessional, I made this appointment weeks and advance nobody reaches…read moreout or tries to fix the situation for you but when they're trying to get you to sign that contract oh boy they're so attentive,

The service tech came out for two years. In that time, we developed mice infestation into the crawl…read morespace. I asked if they can plug the holes and bait. They sent an inspector out instead. He quoted me 23k to condition the crawl space but no quote to plug the foundation holes and bait. Unfortunately, I had to do it myself. If they can't be trusted to control pest, why on earth would I trust your team to perform remediation and repairs to the crawl space. They not even certified in foundation repairs.

I've been using Virginia Pest Pro for about two years during the summer month for mosquito control…read more Great value and service. Mike is passionate about the work he does.

Great service, on time and professional. The product works like a charm. No mosquitos!!read more