They're so horrible and unprofessional, I made this appointment weeks and advance nobody reaches out or tries to fix the situation for you but when they're trying to get you to sign that contract oh boy they're so attentive, read more

The service tech came out for two years. In that time, we developed mice infestation into the crawl space. I asked if they can plug the holes and bait. They sent an inspector out instead. He quoted me 23k to condition the crawl space but no quote to plug the foundation holes and bait. Unfortunately, I had to do it myself. If they can't be trusted to control pest, why on earth would I trust your team to perform remediation and repairs to the crawl space. They not even certified in foundation repairs. read more

Waste of time and money with this company. Called bunch of times after the first visit 0 answers had to call the website number, they told me they people was here would call to come again sooner never got a call, didn't do the job they should, same week of the visit still had bunch of spiders and mosquitos, don't use this company I'm calling tomorrow cancel and go to a different company. They don't do nothing they say. read more

If I could give zero stars I would. I can't encourage you enough to stay away from Richmond Orkin. I have paid them thousands and thousands of dollars over the years to fix my mouse problem and they have not done the work they said that they did ( shoring up holes to the exterior). I had them re-do my attic and had mice back within months - several thousand dollars for a new mouse toilet. They tried to tell me that the holes in the insulation were from the attic fan. Now the inspector and branch manager just don't return my calls. Similar results when I need them to come out for a problem in between quarterly services. I sweep and vacuum my house weekly - last week no problems this week I found about 20 dead camel back crickets. (Not from the quarterly service - from my cats). I was on hold forever then the lady argued with me once I got her on the phone (quarterly service was less than two weeks ago so there shouldn't be crickets at all). GO SOMEWHERE ELSE FOR YOUR SERVICE! read more

Taylor is the worse and rudest CS Rep I have ever encountered. I did CS for over 20 years and I know for sure if she worked with me she would have been FIRED!! She is nasty talks over you lie and tell you what you are going to have done to your account rega of what you want or say. She never lets you speak with Chase Brown. Hes either always in a meeting ALL DAY or OUT OF THE OFFICE. Also I don't like the fact that there techs can tell them and charge you for service that you did t receive. If your aren't home. also I don't like the fact that the tech has your bank information. So for those IMPORTANT reasons they get 1 star. FIND SOMEONE ELSE read more

Very disappointed with Orkin. I live in a townhouse. Had an initial appt with them where I was told the better option is to have an as needed service, meaning I would contact them to come out to my house when needed. They charged me for the first visit and any additional visit would be $100 after the 1st month. Weeks later a technician came out to my house, unscheduled, I wasn't home, and they supposedly did an external spray. Keeping in mind I live in a town house, my back gate is locked, so there's no way he even got to the back yard. They then charged me $100 for this visit. Not only did I not call to schedule this visit, but even if I did, it fell within the initial month of service that wouldn't receive an extra charge anyway. I called their office 4 times to clear this up, and no one could help me. In that time they refunded the $100 and then charged me $100 again TWICE. Their solution was to take my card off the file, but I knew if they don't figure out why I'm being charged, I could still get charged and receive an invoice even if there's no card on file. And that's exactly what happened. I was told twice the manager would call me and that never happened. I finally just ended my service. I will not be working with Orkin again. read more

Orkin doesn't deserve the first star! I contacted Orkin for an estimate on termite control after a swarm of flying termites were in my backyard. The inspector did not call prior to the estimated window of arrival time. He parked in my driveway. He did not maintain social distancing or arrive with a mask. He informed me it would be necessary to enter my home and to look at my attic. He pulled the string off my attic entry, and he did not tie it back. When he came downstairs, he asked if he could use my restroom. While in the restroom, he coughed. Finally, he asked if I wanted him to wear a mask. Prior to reviewing the estimate, he asked if I needed my husband to be present. He continued the conversation by inquiring about what I did for a living. He asked if he could sit down to go over the estimate. Not only did he violate the CDC guidelines for Covid19, putting my health at risk, but he quoted $11,727 in remediation! He called his manager to see if he could knock down the price. Of course, there was no answer, but he was "kind enough" to reduce the estimate by the 20% he was allowed. He told me to have blessed day about 4 times before he finally left. I immediately called my friend and told him about the laundry list that was required to treat these termites. He was familiar with my house and thought this was an extreme overreach. He provided the name of an inspector who had 30 years experience in the business. This inspector called prior to his arrival, parked in the street and maintained proper social distancing. He informed me that my house had been previously treated for termites. He showed me the drilled holes and the chemical residue. He explained that flying termites do not damage the home. He did a thorough investigation of the garage and crawl space and said there was no termite issue. He added if I wanted to fix up the crawl space for cosmetic reasons, he could do that, but it was not necessary. The moisture in the crawl space was normal and my house would have passed inspection if I needed one for real estate purposes. I was lucky to find a knowledgeable inspector, and I cannot imagine how many others are preyed upon by these "salesmen" working for these big corporations. I could have been out thousands of dollars when nothing was necessary. I think the Orkin inspector needed to be blessed more than I did after attempting to take advantage of innocent people. read more

Have been trying for a week to reach the Richmond Office or have them respond to the request for quote that I filled out. Called the national number several times, they cannot reach the office either. Moved on. Hired another company. read more