Great place and great people. I have been going to Pet Depot since I was a kid. I am a regular…read morethere and they see me at least once a week! . For whatever pet needs the team at Pet Depot will always do their best to service you and your pet! Sometimes, they hook you! Thanks Ryan for the free corn dog!

Wanted to upgrade my axolotl's tank and get a better quality filter. Stopped by pet depot after…read morework and was helped by Carina. She was very friendly and helpful, told her what the tank was for and what I was kinda looking for and she showed me some options. She then took me to her computer and showed me the dimensions of the tank I was looking at( just to make sure it'll fit on my stand at home) I called them back when I measured it and she told me she would have her boss call me and send me an invoice for the tank. Fast forward bought the tank and told them I'd pick it up the next day after work. Come that day to pick up my tank Ryan (the manager) helped me. I told him I wanted a good quality filter so I wouldn't have to really maintain it all the time. He was veryyyyy helpful and knowledge!! He gave me a few options of the filters, the best ones and the ones that he wouldn't recommend for my fish.He also gave me pointers on how to keep my axolotl cold. (They can only be in cold water) bought the filter (oase filtosmart thermo 200) he recommended and Ryan actually showed us how it works and how to set it up. $500 later, we had the whole set up. Even though it was pricy, I rather pay for the good quality things cuz who wants to keep wasting money on cheap/ meh quality. We tried setting it up when we got home and for some reason the water wasn't going through the tubes. I called pet depot and George offered to FaceTime us to see where we were wrong and walk us through the steps. 15 minutes later the filter worked and my axolotl couldn't be any happier! I truly want to thank all these people for their TRUE Customer service. I honestly haven't been this blown away with this kind of customer service in a really looong time. They went FAR and BEYOND just for us. They gave us their honest opinion and went that extra mile face timing us!! I still can't believe it! Thank youuu soooooo much for alllll the help!! Very much appreciated it! So anyone that needs any pet supplies pls go to this store! 10000%% worth it!

I think they've got a really decent selection, definitely more fancy and expensive guppy strains to…read moreoffer at the moment, and some common fancies in a blond color. I think it's a bit less species variety overall than maybe the fish shops in Kalihi and the aquarium concepts shop nearby in mapunapuna, but a bit more selection of fancy guppies at the same time. The big-brain flower horns, discus, some display tanks, and axolotls were a cool surprise. Some of the resident loaches were huge, especially the albino dojo near the front! Too bad I forgot to take a photo. That thing must be like a foot long and a decade old, and maybe as thick around as a portuguese sausage. Huge hump of fatty muscle along its back. I'd been wanting to check this place out! It definitely is a little cramped and cluttered looking inside and the smell is a little strong, but not too bad. There was a long-gone hollow goldfish staring at the sky, that gave me small-kine jump scare when I squat down to look at a tank. It was just randomly drying out at the bottom of a bucket in the aisles, which was, uh... anyways. I wanted to know more about an unlabeled and unpriced freshwater plant that somewhat resembles seaweed, so the buff dude grabbed a handful to show to the cashier lady at the front. The buff dude was attentive and personable throughout my visit, and did his best to answer questions about the fish, which I appreciated. The cashier lady though, she mumbled a name but I don't think she knew the plant that well and didn't write it down either. What she was somehow very sure about was the price, lol... just plainly stated the price for a clump is $7.99, though the tank of plants above it were organized in much neater clumps, and advertised at $5.99 each. Not only that, she had to step down from the cashier box to get her hands wet, and manually separate the handful of plant that the man grabbed. Started as a healthy, natural looking clump that would fit nicely in an 8 oz container, and she tore it in half. So, now it's small enough that it fits in the palm of your hand! Did she think to wash her hands first after handling cash and coins all morning? Nahh... But she was very insistent to him that he was definitely (and arbitrarily) holding two clumps, not one! She knew I wanted to buy it, and I'd already got a few pricier fish in my cart, so I guess she felt I could afford to cough up an extra few bucks. Yeah can, just don't think that I don't notice the grubbing... Business goes on as usual. I needed to get on with my errands that morning and eh, the shop has some local mom-and-pop vibes so I gave it a pass.

Just wanted to know if you guys have rabbits for sale and how much need one for my son asapread more

Very friendly and knowledgeable staff. The owner Shelly is very helpful…read morein helping me choosing the perfect Discus for my 120 gallon fish tank.

Met one of the owners she was super nice! Answered alot of my questions. I like that they deal…read moremainly with Discus and they even had home made frozen beef heart food mix. Will be coming back here for more Discus!

Checking in was pretty fast because I made my appointment on the app. Friendly, clean store. Nadine…read morewas Kiki's groomer she did a good job.

I went into Petsmart kapolei today and this sweet lady manager who was there about 2:30 pm ish ,Oct…read more. 8 2025 was so nice and caring and helpful with my order I made online . She straightened it all out perfectly!

Product in stock whenever needed and helping me load purchases into car was a big help. Thank you.read more

We were regulars for Petland Kahala. Didn't know where they went. Found out from a friend that they…read moremoved here, just went & found everything for our turtles, guinea piggies, & other pets. I'm so glad I drove out here from town. We'll be back definitely

Wonderful pet store! Always very helpful when I'm looking for a change up in my dogs diet!…read more Evangers has the best all natural cans/toppers ie Buffalo - Rabbit - Duck - Salmon as toppers. 100% Organic Beef Dinner with coconut is one of Daisy's favorites!

I love coming here to see Opihi. he's just the sweetest dog. There is a variety of food for every…read morebudget and stocks local made treats. Kaylee makes sure that I have my bulk order dog food every 3 weeks. Love the convenience!

I love this Petco! Definitely a small yet mighty location in terms of inventory. I always seem to…read morefind everything I need when it comes to the dog food variety and brands. The aisles are narrow and typically meant for one person at a time to pass through. Staff are always friendly and available. This location has a great option of a self-service bath in the back. Towels, soaps, dryer provided! Non slip area, everything is hip-height or taller, perfect to protect your bath. Clearance sections in the front of the store along with their always-stocked treat bar. They price match with the Petco app if you have it. Always a stop when I'm in Waikele!

Went to this location to do a pet wash and clerk said it was close mind you that it was only 5pm…read more No signs indicating that petwash hours.

I went in here to talk about the benefits of high protein canine nutrition. It is always such a…read morepleasure speaking with pet store owner/operators that are passionate about pets and are thoroughly versed on dog needs and training. They are also experts on active, performance, working and bully breeds! Healthy dogs do best on high protein! Cheers!

Family owned business on the westside and they make you feel like family. I been here since they…read morefirst opened and been coming here ever since for raw supplies. Sometimes I'll call their company phone and ask them for advice, (First time I ever dealt with my female dog being hapai) and they have gone as far as giving me their personal number so I can text pictures of a problem or a question I had. Not even my vet does that lol They always give good advice and the advice always centers around what is best for my pet and I love that. On top of that, the shop is always well stocked and clean. All the animals in the shop look happy and well taken cared of. I know I'm yappin' lol but really really hands down, Customer service always top notch. I always find what I need for my pets and an added bonus is they dont make me feel dumb when I have 10 million questions about better care for my pets (I'm learning) lol Mahalo Westside Pet Supply

Went right after my lash appointment as they are both at Mililani Town Center…read more Grandpup's birthday is this weekend. Looked at the bandanas, clothes, toys and snacks. Found some items then stood in line to get the gift cards. While the cashier was ringing me up she stopped and asked, Is that rain? Sure enough. No parking stalls right outside their door. Hurriedly dashed to my car with my 5 items for Grandpup. Picking up Lunch and bank will have to wait til tomorrow. Cloudburst!!! At least accomplished 2 of the 4 errands today. I can work on her birthday card later this afternoon.

This review is exclusively for the GROOMING services only…read more I hesitated to leave my first review, but I felt that perhaps the manager ,or the public, would benefit from the feedback. Maybe I'll share my experience with corporate. From the moment I arrived, I did not feel welcomed. The groomer who I shall reference as "flower" did not smile or even say hello. I initiated communication regarding my appointment and details. There was absolutely no warmth, no greeting, not even eye contact, NOTHING but a strict transactional stare into her computer with irritation in the tone of her voice when she acknowledged my appointment. I had to request for clarification of my services since nothing was communicated back to me regarding what the groomer was intending to do. It would seem reasonable, or friendly at the very least, to communicate and confirm the services of the appointment? Upon completion of the service and retrieving my family member, I entered the service room and, yet again, the groomer didn't even bother to acknowledge my presence with a simple and courteous customer service focused greeting given a smile would have been asking of too much from this individual. With just a transactional stare into her computer, she asked "did you pay?" Perhaps making an effort to make your customers feel welcomed, acknowledged, and most importantly, appreciated, would strengthen your relationships and forgive any of your shortcomings. As we locals say "everyone knows everybody." I definitely hesitate to return to this location and will most definitely be staying away from the strong stench of this wilting flower. Outcome of grooming service: 3 star Customer services of flower: 1 star Mahalo!

I've been bringing my baby girl Lily to Rayy for grooming for a couple of years now! She is…read morefantastic and very pet friendly, and we will miss her when we move soon. Our Lily girl is high anxiety and Rayy's confidence helps Lily know that she is safe, and keeping to our routine of about every 6-8 weeks has truly helped our pup. Every time we come in, she takes every client one on one and treats them as the best and like only dog in the world! It's especially comforting being a pittie mom, with the unfortunate constant stigma! Sales staff have also been very friendly when I come by for treats, food and toys for any occasion! The morning crew seems to work very hard, and through that effort, they manage to always help me when I need it. I hope our next home has staff as helpful and supportive!

This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.