We went here, expecting to grab a couple plants for my aquarium maybe a couple of dog treats…read more.. check things out on Ewa Beach side since we drove from Kaneohe. Walked out with the plants...a brand new Paludarium and then some. The customer service here is phenomenal. George and Ryan were so helpful and knowledgeable, patiently helped us pick out our merch and gave us advice on problems we had run into. They are laid back and very personable, and funny, almost like we knew them for a long time! But everyone there were super nice and had a great attitude. Making this experience across the island so memorable. The store selection is also something to admire, they have a little bit of everything from small reptiles to dogs in such a small space (compared to a big box store). Definitely had to grab a few upgrades for our dogs and cats. But the fish area was the one place I was very impressed with. Everything they had was so clean and healthy! (Also very reasonably priced. ) The bettas were even housed in their own separate tanks and not in those small tiny plastic cups. Didn't seem stressed at all and just chilled, which was so nice to see. Definitely worth the trip from Kaneohe. Once we set up the new tank and get it established, we will definitely be driving back.

Everything went well at The Pet Depot! We're from the other side of island, yet we drive to The…read morePet Depot because of the great selection and the helpful staff. Their pets and fish selection is super! Aquariums full of wet pets!

Small quarters but the selection packs a decent punch. Owners and staff are welcoming,…read moreknowledgeable, and helpful. Not your usual aquarium store layout with most tanks on one side of the store while accessories and food aisles dominate the square footage, but tank-maintenance, small pet, and reptile wise, they have a lil bit of everything you need. It's all there. I was looking for more aquatic plant additions, shrimp, and loaches for my tanks when the owner informed they get re-stock and new shipment every Tuesday. I ended up leaving with male guppies, Molly's, and some homemade beef jerky (which was 10/10 btw) that auntie at the register offered instead. Don't know anything about the "smell" mentioned in earlier reviews because there wasn't one, not even the pet store kind that's expected. On the subject of earlier reviews, as far as service goes - it was busy since it was a Saturday and no one was rude or unhelpful to us considering we came in a big group with teens and kids, an age range famously known for wandering around with zero spacial awareness for others. They could have been annoyed or impatient about that alone, but they were accommodating given the size of the store. One staff member entertained my kid-sister's questions and requests while simultaneously helping others and cleaning the tanks. An example for you. For being a local family owned business since the 80s, I don't think over-the-top service is necessary. But I have a soft spot for small local business owners, so what do I really know? They keep the community alive. It gives them their own character. I doubt a 3 or less star review would negatively impact these long standing businesses anyway. But that's because I live in reality. I'll be returning every other Tuesday after they've acclimated/quarantined the last weeks new shipments. The location beats having to go Kalihi or Town if you live in nearby neighborhoods. Love that.

The staff is very helpful, friendly, knowledgeable, patient, pleasant and professional. They have…read moreall the supplies I need for my pets. I love their homemade snacks, fresh vegetables, and fresh fruits. I've been coming to this store at least twice a week now. Love this store.

Very friendly and knowledgeable staff. The owner Shelly is very helpful…read morein helping me choosing the perfect Discus for my 120 gallon fish tank.

Met one of the owners she was super nice! Answered alot of my questions. I like that they deal…read moremainly with Discus and they even had home made frozen beef heart food mix. Will be coming back here for more Discus!

Overall, professional, courteous, knowledgeable staff. Kobe is a standout - he's knows his fish,…read morealways providing valuable guidance for sustaining fish, maintaining the aquarium, which external agents to use or know to use. Just visiting the store is often relaxing. Mahalo

First time taking my dog to Petsmart for grooming. I just moved here from CA and was nervous to…read moretake my dog for grooming. Petsmart groomer did a fantastic job! The only thing that worried me was the length of time my dog was there 4 hours. Not sure why ? I will probably go back again.

Product in stock whenever needed and helping me load purchases into car was a big help. Thank you.read more

We were regulars for Petland Kahala. Didn't know where they went. Found out from a friend that they…read moremoved here, just went & found everything for our turtles, guinea piggies, & other pets. I'm so glad I drove out here from town. We'll be back definitely

Great selection! Friendly and knowledgeable owner & staff! Definitely one of the better pet…read morestores in Pearl City!

Wonderful pet store! Always very helpful when I'm looking for a change up in my dogs diet!…read more Evangers has the best all natural cans/toppers ie Buffalo - Rabbit - Duck - Salmon as toppers. 100% Organic Beef Dinner with coconut is one of Daisy's favorites!

Walk in appointments are my think and they very accommodating prices are very reasonable for vet…read moreappointments I would recommend there services they offer

I love this Petco! Definitely a small yet mighty location in terms of inventory. I always seem to…read morefind everything I need when it comes to the dog food variety and brands. The aisles are narrow and typically meant for one person at a time to pass through. Staff are always friendly and available. This location has a great option of a self-service bath in the back. Towels, soaps, dryer provided! Non slip area, everything is hip-height or taller, perfect to protect your bath. Clearance sections in the front of the store along with their always-stocked treat bar. They price match with the Petco app if you have it. Always a stop when I'm in Waikele!

I went in here to talk about the benefits of high protein canine nutrition. It is always such a…read morepleasure speaking with pet store owner/operators that are passionate about pets and are thoroughly versed on dog needs and training. They are also experts on active, performance, working and bully breeds! Healthy dogs do best on high protein! Cheers!

Very good prices. Found a pet cone here for $7. Petco was charging $30 for a basic small cone…read more Amazon couldn't deliver in less than 5 days. Very happy I found this place. Idk why Petco thinks they can price pet stuff like it's gold in Hawaii. Will definitely be coming back.

This review is specifically for grooming and Rebecca. Got there early and had to buzz in which was…read moregreat. As soon as you walk into store the grooming area is to the left. Rebecca greeted both my pups since we had never been in before. She talked to them as if she was really having a conversation with them. You can tell she genuinely loves dogs and her job. She was actually only scheduled to cut one pup but someone had called out so she ended up cutting both. It did take longer than expected but after I found out why I totally understood. She did call after one guy was done to let me know. We chatted when I went to pick them up and I was so happy to find someone to care for my little guys. One can be a little more difficult especially because he loves to hear his own voice and must speak to everyone he sees. Anyway, they both look handsome and the price was right. I was even able to give a tip by Venmo. Next time I will do the pay option before I pick up to make things even quicker. Thank you, Rebecca!!

I needed a pet gate ASAP, but where to go? Walmart? Didn't have the right size. The Pet Hale? They…read moreclosed over 2 yrs ago. So where to go??? This PetSmart has a ton of great options and their website told me they had it in stock at this location.... So off I went lol. The store is well clean and organized, with plenty of staff and some cute animals to look at. The only down side is this area of the town center doesn't have a lot of parking near the store, most are taken by people going to Zippys, so you might have to walk a bit. Just as a heads up, they match their online prices! Just make sure to show them it on your phone. If not, the prices maybe considerably higher depending on what you get.

I always come here to buy my dog food and will do a price match to get their online price. Found…read moreout today from Jayden (not sure of his spelling) that they stopped doing this as of September 2026 but if you order it online and choose to pickup at the store, you'll purchase it at the lower price and it'll be processed and ready within an hour. Jayden was soooo patient and helped me order 2 different dog foods on their app and asked me to come back. Went to Foodland and when I came back, it was ready for pick up . I always save about $25 so with a little inconvenience to do it this way, it's worth it. Thank you for the great customer service, Jayden!

Christina at Petco was absolutely wonderful with my dog, Maddie. From the moment we arrived, she…read moretook the time to really listen and understand Maddie's specific needs, preferences, and sensitivities, which immediately made me feel comfortable leaving her in her care. I asked that Maddie only receive a bath, blow dry, and nail trim (no haircut), and Christina followed every instruction perfectly, including using Maddie's special shampoo. Maddie came back looking beautiful! Extra fluffy, fresh, not matted at all, and most importantly, calm and in great spirits. What really stood out was Christina's kindness and genuine care. She took time to talk with me before and after the appointment, never made me feel rushed, and clearly treats the pets she works with like they're her own. The treats were such a sweet touch too! Thank you, Christina, for taking such great care of my girl!