Today for my 14th birthday my friends and I went shopping at the mall and went to Victoria's secret. We were all eager to get perfumes, lotion, pjs ect, As soon as we walked in we were greeted with a mood of unwelcomeness and zero respect towards us specifically. We were blatantly ignored in checkout showing priority to older customers. it felt as if we were unimportant due to our younger age. The lady at checkout would not communicate with my firends and I she showed obvious priority to someone who was not even in her line. She mumbled the total, would not make eye contact, and got irritated when she did not tell me the total and I accidentally gave the wrong amount. My friends and I ended up spending the same amount of money as anyone older than us would. We did not cause any havoc or cause any annoyance. We kept a calm composer when shopping, and gave the same amount of recpect anyone older than us would. read more

The Chico Victoria's Secret is my absolute favorite! All the associates are super helpful! Even if the store doesn't have my size they can usually order it for me and ship it for free! Rachel is the store manager and she is so helpful and knowledgeable. This location feels a lot more personable, and not like a chain coordination. I always come by whenever I'm by the mall! read more

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I walk in to be snubbed by the employees. I see three but no one is paying enough attention to even both with me. I get to the back counter with questions and there are two women cleaning the beauty area. I wait, I wait, I wait. These 2 women are 20 feet away and Im invisible. I have to walk directly up to one before I'm noticed. Did I mention I was the only customer in the store. I did learn you should never throw a VS receipt away. Even a defective bra that is still being carried you will receive a low value on without a receipt. Kinda floored I couldn't do a straight across exchange for a Bra that's still in stock. First time ever having a customer service issue in the store. Pretty disappointing for how expensive the bras are. $50 basic bra should at least come with attentive service. read more

If I could give zero stars I would. My husband purchased a gift card from the Chico Mall VS last year. I went in for their Presidents Day sale and was told that my untouched gift card only had $2.31 left on it (original was $150). After calling the third party that issues the gift cards I was told that my card was used over 100 miles away two days after purchase....even though it was stored in the top drawer of my dresser the entire time. They basically told me that there was nothing they could do...they would not investigate further, or contact the Fairfield store, where my credit was used. It was my responsibility to contact the Fairfield police department and go from there. DO NOT PURCHASE GIFT CARDS FROM THIS STORE.....there's obviously either no secure way to honor a gift card or the employees have figured out how to rig the system. They lost a loyal customer of 20 years.... read more

I went there today after a horrible experience at the Redding, CA. The staff is freaking amazing. The pregnant Manager even though she's about to bust is the most upbeat and helpful person ever. She taught me a trick on how to roll the pants that if I had known this years ago I would have three times the clothes I already own. I literally buy everything at VS. Majority of VS are amazing but these people here go above and Beyond. I will forever come here when my travel brings me this way again. Thank you girls for being superior at customer Service! read more

Worst Victoria secret ever. Nobody knew what they were saying or doing. Didn't even know how to measure someone correctly.. read more

I love Victoria Secret but the employees suck, they are helpful sometimes but once they answer one question then they are gone and your just stuck. They only have one person at the register and it takes so long I literally walked out rather just shop on line then go to the store! read more

Literally the worst Victoria's Secret I've been to. I went on my one day off of work and due to that I was wearing very simple workout like clothes. I can't believe that my appreance would determine the kind of service I would receive. It's really sad that someone would thinks it's okay to treat me poorly because I decided to ignore putting on makeup. I really wish that they would have helped and be more attentive, such a shame. The one girl named desie was especially rude and looked me up and down. Shame on them I was in the mood to spend lots of money but walked out due to the straight up disrespect. read more

Small town. Small store. What can I say? This isn't like other VS stores that I've shopped, but it's a lot better than the other ones that don't carry the things that I look for. Silk...no. Red, white, and black undies...yes. Oh yes they do have it! read more

Always pricey, but Cammie (Cammy?) knew exactly what bras to grab when I told her what I wanted. She also got me a free perfume sample, which is nice. read more

Love this store...recently got their Angels card and am loving it. With it came a little book of deals (free this, $15 off that) and every time I order stuff or go in they send me a certificate for another $10..no purchase necessary. Plus the return policy is great. I had an issue with some yoga pants and they returned them with no questions asked. I use to think they were a little pricy and seldom went in but they've made a loyal customer out of me!! read more

Never seem to find employees to help out.. The only reason I keep coming back is because it's the only one in Chico! Otherwise I wouldn't ..

I love Victoria's secret, my boyfriend took me there on our 1 year anniversary so I could get some leggings and yoga pants and all they had out on the floor were size Smalls and extra smalls, I had walked up to one employee and asked if that was the only size they carried today or if thats just all the had on the floor, she said "thats all we have" and just kinda walked away and then another employee named Olivia overheard our conversation, came over and explaimed that they might have some cute size mediums in the back, she came out with 7 or 8 size mediums and they all fit and looked great she truely made my day and experience. Best costumer service I ever received. and now I got some cute PINK leggings. read more

I have to say I just left and I was so impressed! Turned out I was wearing completing the wrong bra size. I got a fitting and 2 new bras that feel so good compared to the crap I was wearing ! My dressing room girl ( I believe her name was Athena) was great. They were all great, so helpful and new weird caddy stuff. Pricey but worth it:) in and out in about 20 minutes. read more

I can sum this store up in just a few words. Rude staff, limited stock, and unapologetic. I will shop elsewhere.

Cami is the best! So pleasant, helpful, knowledgable and always has a smile! It's associates like her who make me want to go back!

"Ronna" was amazing! SO friendly and helpful! I have noticed at some stores the employes aren't always the friendliest.... But she was sweet & social and helped me look for the backordered bra I've been hoping to find... No luck but the friendly customer service made up for it! I've been away from home for work, missing my family & this friendly convo ment a lot! Go Ronna!! And the store was great too! Clean, organized & a great selection for how small the location was read more

Excellent customer service!! They always help me find what I need. And they actually have a good selection for such a small town. I give this VS store a thumbs up!!:) read more

Today I visited the Chico, CA, Chico Mall location of Victoria Secret because I saw all the promotions for the semi-annual sale. Upon entering the store I began looking in the 38D section of the bins. The moment I walk up a woman walked up and greeted me, at first I thought... great customer service, than she proceeded to ask me my size, I figured it was kind of obvious considering I was looking in the 38D bin but I replied my size anyways and that I was just looking around . She continued to hover and made it a point to say, "At VS we recommend you get resized every 6 months...and I think it's time for you to be resized." For a second I thought, okay I'm just being sensitive, So I shook it off and kindly replied that I was just looking around and figured I would try a larger size. I took two bras into the dressing room. Again another woman asked me what size I was trying and I told her. I didn't like them and went outside to put them back on the go-backs rack. As I'm looking around to see where to place them, two workers snicker and say while giggling, "I knew that wouldn't fit her." I have never been so rudely disrespected as a consumer. If they choose to have a laugh at my expense, fine, but do so privately and not where it's completely obvious to me. I'm not asking for some kind of compensation for this, I just think it should be made known that numerous employees at this location think it's okay to use another human beings size as their own personal joke. I won't ever shop at this location again. read more

I've had some horrible customer service before, but today's trip to Victoria's Secret store is the last I will ever make. It was crowded of course, it's Christmas, but the slightest adjustment from a manager could have made a very big difference. I waited in what everyone just entering the store thought was "the line". But as I moved up ever so slightly, it became apparent that there was more than one line, with people crowding in to form a second line. I stood and watched as numerous people who got in line long after I did, got waited on. When I finally reached the front and a cashier, I asked to speak to the manager and was shocked to hear her say that she, Rachael, was the manager. I explained that she or another associate needed to manage the lines by letting people who entered the store know there was only one line leading to the front (there WAS a girl greeting people as they came in), it would have been so easy. Rachael ignored my suggestion, asked me if I had a transaction, which I completed, then asked for the regional manager's name and if their store number was on my receipt. As I left, she did not even apologize for the bad service and management, I did point out to her that she omitted that. Victoria's Secret, have you become so large and wealthy that you really don't train staff on customer service because you're making millions anyway? SHAME ON YOU. read more