It pains me to leave 1 star. I'm so disappointed by the people at Victorian Auto Sales. I'm not typically one to post poor reviews but I gave them the opportunity to 'make it right. Not only did they flat-out tell me no, but they also kicked me when I was down. I bought a 2017 Chrysler Pacifica less than 30 days ago. I paid over 30k and really stretched my family's single income to get this safe, "reliable" car. Less than a week later both key fob batteries had died, one windshield wiper was completely shredded, the other is poor quality and the tire pressure was low (I mention this only because it has a slow leak I've now discovered). Not a big deal - not what I expected for what I paid, but easy and inexpensive to fix. A day or so later I realized the passenger window wasn't working. I reached out to VAS as this is a more costly and time-consuming repair. They apologized and said the part had been back-ordered. They had me bring it in and repaired it the same day. While I was grateful for the quick fix, I was bothered by the fact that they knew of the broken window but didn't disclose this or repair it prior to letting me drive it off the lot. Even a heads-up to come back would have been appreciated. Again, while I appreciated the speedy repair, this too was a poor experience. They told me to be back by 6 to pick it up. When I arrived no one was there. I called the dealer back and they told me they closed at 5 and had driven it back to the lot. My car was driven without my knowledge or consent. Again, super annoying but I still loved my car and was appreciative of the ownership and repair. So here we are about 2 weeks later and the check engine light is on. Now in all honesty I bought it as-is which unfortunately is a mistake I know to never make again, and one they were quick to remind me of. I sent them a message letting them know of my continued issues, asking again if they'd be willing to help. Here is their Reply, verbatim: "Hey Rachel we saw your message. As a reminder you bought the vehicle AS-IS. We have been courteous and have helped with what we could. We are no longer responsible for the vehicle. Sorry for the inconvenience. Your friends at Victorian Auto Sales"
"Im sorry for the inconvenience"?! This is not an inconvenience, this is devastating. This infuriated me so I replied letting them know I'd be spreading my disappointment on social media to which they replied: "Sorry you feel that way. We helped with what we could there only so much we can do as you are purchasing a used vehicle. We have done our due diligence by quickly resolving your concerns. Threatening us is not a good way to ask for help, again as we are NOT responsible for the vehicle anymore. Maybe a better attitude would of gone a long way.
Your friends at Victorian Auto Sales"
So what they're saying is they could help me but they won't because I somehow offended them by being upset that the car I spent all of my savings on was defective. Noted. I have never been treated with such disregard and unprofessionalism in my life. So while this is a hard and financially devastating lesson, I wanted to share my experience because if I can spare even one person the headache and financial loss, at least it's not a total loss. After reading other reviews I realize sadly, I'm not alone. They scam people every day. Lesson learned and my faith in humanity shattered. read more
