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    Calneva Auto

    3.2 (11 reviews)

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    Bill Pearce Courtesy Honda

    Bill Pearce Courtesy Honda

    3.6
    (366 reviews)

    David Bell helped me get rhe car I wanted from Honda ! efficient ,and like a great family friend he…read morehelped me with care, and his knowledge put me in my Honda HR-V i know he can help you too!! go by , and look , it's the only way!

    Bud, Thank you for…read morethe response. I do understand your position with regard to the non-OEM tires used as replacement under the "tires for life" program and your well thought out response to my comment/complaint on "Yelp". I appreciate your offer to discuss alternative tire options and a reasonable substitution; however, I had already discussed this with the customer service advisor and since my last visit required two trips, one for the 30K service and one for the tires, I was and am still unwilling to entertain a third visit. So, I guess that is my decision. This should have been handled differently to keep a customer satisfied instead of driving customers away to other dealers. If customer satisfaction remains your priority maybe proactive efforts to improve the service department would be a better way to accomplish that so responses to "Yelp" complaints would not be necessary. Unfortunately, I am now unsure what the future of my Ridgeline service will be since Bill Pearce is the only Honda dealer in Reno. I suspect, I will be trading the vehicle to a dealership with a better service history, such as Mazda like I referenced. I had good years of service experience with Dolan and feel my expectations were always met by their professionalism and friendly staff. I agree that "Had you known beforehand you could have discussed OEM options". Unfortunately, no one (including Rich Gomes my service advisor, opted to discuss that option beforehand with me. He seemed to always in a hurry when dealing with me, which caused additional stress during my visit. OEM options should always be discussed with customers beforehand to provide decisions instead of just assuming generic parts will be acceptable. Not only was this not clearly communicated but it was not communicated at all until after I complained to customer service. By then it was too late to resolve the issue without yet another visit to the service department. I also reviewed other "Yelp" comments and similar complaints have been listed over the years so this appears to be a reoccurring issue with Bill Pearce service department that has gone on with no improvement. Granted other customers have provided positive feedback as well but I am focusing on my expectations and frankly it has not improved since the purchase of my Ridgeline in 2023. Back then, during my first service appointment, I complained about Rich Gomez and asked that I not be seen by him due to his unprofessionalism and the way I was treated. Specifically, I had an appointment that spelled out why I was there and he argued with me for not telling him why I was at the service department. I even had to have my truck put back into the garage a second time since the requested service had not been completed correctly the first time. Bad first impression leaving me stressed and very disappointed. Even after that first service in 2023, I continued to return to Bill Pearce for service until my most recent 30K visit with the tire replacement. Service was consistent, in that, if I left my vehicle and used the courtesy ride back home, the service would be pushed back to later in the day. I got into the habit of waiting and got my vehicle within an hour, which was acceptable. In those cases I was a happy customer indeed. But I stress that leaving my vehicle was dubious as to when it would be completed leaving me a stressful drive back up the hill to Stead in construction traffic every time. So, I do not think there are any acceptable options moving forward. It has been almost 4 years of service at Bill Pearce and I am still having bad experiences with expectations not being met. Your service should strive to exceed customer expectations not just do the minimum. I wish I felt differently but I just do not see a path forward now.

    Diamond Motors

    Diamond Motors

    2.4
    (25 reviews)

    Went in today and bought a Jeep Cherokee. Our sales person Tony was great, answered our questions…read moreand made the whole process so easy and stress free. He worked with our down payment and helped us walk out with the amount we were looking for in payments. The other guy I went in to his office to sign the paperwork (sorry I don't remember his name) was great too. They even agreed to fix a few things we found wrong and offered new tires! I am very happy as of now. I will keep you all posted on how it all goes, if youre looking for a used car go in, ask for Tony.... he was great!!!

    When you go into Diamond Motors, it is all hands on deck! Then, after you have an issue, forget it…read more I bought a Range Rover (Supercharged) last March, 2024. Cash and all necessary documents in hand, and $40,000+ I drove off the lot. July, 2025, I had a slow leak in my left tire. AAA came out and when they opened the back to extract the spare - NOTHING! No tire, no wheel, zip. We never thought to look for the spare and neither did this shop. I don't get it. How to sell a car and an integral part that is a spare tire yet sell it and when the time comes (and thank God it wasn't on the highway) the owner calls and they say "oh well, that's a shame"! That is the response, and $2,000 later a spare and wheel are in the car no thanks to Diamond Motors. So beware if you buy a car from this place. Check every inch of the vehicle you may be purchasing, since they could care less.

    Calneva Auto - car_dealers - Updated August 2026

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