While the body work that was done on my car was good, the car was returned to me with bird crap on it and coated in pollen, but the inside was vacuumed . IMO, the customer service /communication was awful. What should have taken a week (10 days ...tops) to repair the rear quarter panel, took 17 days! To be fair the insurance company shares in some of the blame here too. But Victor's never bothered to call me with an update, I always had to call them and ask for one. I didn't feel as if my business was valued or respected. I'll never return! read more

This was my third time there. Easy to schedule a recent oil change and tire rotation. When they didn't have one of my windshield wipers in stock, they made a call and it was delivered while I waited. Only spent an hour there and got work done while I waited. Will be using them again in the future for oil changes. My other trips included a fix on a break job another garage did and for tires. Highly recommend for Cooper tires as well. read more

Unusually great quality and service. I have used Victors several times over the years and have always been impressed with how well they treat customers AND what a high-quality job they do. They also do mechanical services, and got AAA approved ratings for both Body Shop and Repairs, which is unusual. Tyler, Dan, and Patty were truly excellent on the body shop side. After my car was totaled, Dan even helped drill off the bolts on my "frozen-on" license plate. Kyle on the Mechanical Repairs side has been really helpful. Like the other reviews here, I would recommend them highly. After a crash, you have the right to decide which body shop you get towed to. I asked for Victor's, and I am really glad I did. read more

Poor service. Over charges. Not worth my time. Tried to get a diagnosis on my vehicle last week and wanted to charge me and was not easy to deal with. I think Tyler Rook doesn't provide good customer service based on my poor experience. If your looking to get a white glove service in all aspects of customer service, this is not the place to go. Look elsewhere and save yourself the time and grief of dealing with an asshole. read more

I have refer people to this body shop and I have seen excellent work. Every person I have refer been very happy. read more

I've used Victor for three separate incidents and their quality of work and customer service is unmatched. Strongly recommend!

He sold me a total lemon. I had it for 2 years, put less than 17k miles on it. He swore to me up and down it was the best car he owned. In the 2 years I had it I had it in his shop no less than 15 times for problems. He told me I "should be thankful" for the miles I got out of it. His last name is Rook, and there should be a C in front of it. read more

Amazed to receive friendly, instant and free service today on a repair to my car door on my first visit to Victor Auto body by the boss himself, Tyler. 5 minutes from home versus a minimal 4 + hours to my dealer in Branford who would have sent it to a local body shop for actual service. Big saving on time and money. Carol Gaetjen, 7/12/23 read more

Amazing service straight to the point, my car was hit and need body work thank god for insurance but boy oh boy state-farm is horrible long story short my car looks amazing and iam so grateful for Tyler for helping me I give him 5 stars for great service. When I got my car it was clean inside and out definitely recommend there service. read more

Victor Auto Body - Before - Body Shops Near Me - Middletown, Connecticut

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I have had my car hit while parked in front of the house, or had people run lights, etc. This is THE ONLY place I will go to have my car fixed. They ask how the damage happened, so they can do a thorough inspection & find all external & internal damage & sometimes even follow up on a call or 2. The car's always fixed right. They look after you every step of the way. Customer service couldn't be better! This last time Patty called me several times with updates & hurried the adjuster along. Tyler was going to help me out with a loaner when Enterprise screwed me over, but my car got finished. Not to mention it was cleaner than when I dropped it off! lol Other places may be cheaper, but many use after market parts that can sometime void warranties, so you get what you pay for. There's many reasons they've been in the business for several decades & generations!! read more

I've been coming to Victor Auto body for over six years and each time I'm floored by how good of a job they do. Tyler (owner) takes pride in what he does. Fair, honest and reliable. No other place i would take my car. read more

We called for an estimate, but we were told we needed to make an appointment for the car to be evaluated. The diagnostic fee would then be applied to our repair. I should have known at the start something was wrong. The dealership gave me an estimate over the phone. So, we take the car in and, shockingly, we are told the problem is exactly what we thought it was, but the repair could not be done that day. I would need to make another appointment for the repair. The cost was also higher than the dealer. Thanks, if you had told me over the phone, it would have saved everyone's time and money. Well, no, you got paid for providing an estimate. I still don't understand why we had to pay for shop supplies to get the estimate. No work was done on the car. So, we left and won't be going back. The letter we sent describing our disappointment went unanswered. read more

Once again Victor Auto Body comes to my rescue! Several years ago my mother's Lexus was damaged in a parking lot by a hit and run driver. Victor's repaired the damage flawlessly! So when my 2015 Mustang GT Premium 50th Anniversary Edition was the victim of a hit and run in a parking lot last month, I took it to them. My rear quarter panel was scratched down to the metal and one of the wheels was dinged up. Tyler was so helpful with the insurance details which included getting a new wheel instead of a refurbished one and a new stripe kit. He even fixed a small boo-boo on the nose of the car from a stone which had nothing to do with the hit and run at no charge! My Baby is once again perfect. Even though the insurance company recommended Victor's, I could have taken my car anywhere - even to a Ford dealer; but having had such a good experience with my mother's car I felt confident that the damage would be taken care of properly. And it was. read more

Victor Auto Body - Body Shops Near Me - Middletown, Connecticut

Pros: they fix your car quickly and do it right Cons: they are the most expensive repair place in the area and will charge you for things others wouldn't (e.g. the parking space your car was in while being fixed) If you have a nice car you should go here. If you drive a junker like me then it's just not worth it. Victor's quotes are consistently about twice as much as other places in town. read more

first would make it 0 if stars if I could. 50 dollars walk you to your car to get you personal items? what a rip off not like the person is helping you other than standing there watching. Will never recommend to anyone. Also was never informed of any "charge to get my stuff" from anyone. Was same day as accident when it got towed in. talk about salt on a wound. read more

I was in a wreck on I91. My car was totaled & towed to Victor's. Tyler stayed after closing on a Friday and walked me through everything I needed - insurance, medical & legal. He dealt with AAA (who said good things about him too) and was amazing. He called me a couple of days later to bring me up to speed and to make sure that I got my plates & EZ Pass back. Totally honest and so helpful! Most car places are dismissive of women. He wasn't. He was respectful and oh so helpful. Saved me hours! read more

Generational business running on all cylinders. There are cases when family businesses or restaurants lose quality of service when management passes down to the original owner's children, but this is NOT the case with Victor Automotive. Owner Tyler is passionate about cars of all types and his work & quality reflects this. I highly recommend using Victor's Auto for any body work or general car maintenance. Fast, friendly, and honest service are the things most important when looking for someone to service your vehicle and these guys have it. They do things the right away and don't cut corners. read more

Victor Auto Body - Body Shops Near Me - Middletown, Connecticut

My family has been going to Victor since before O was born. Its the only place we will take our vehicles for repair. Tyler and Patty walk you through every step of the way. read more

We have had all of our family collision repairs done at Victors for the last 25 years. All were hassle free transactions - didn't even have to deal with insurance company estimates or paperwork, as they are an approved recommended AMICA repairer. Every car came out like new. You will never be able to tell your car was in an accident. They are fast, very customer friendly, are up do date expert repairers and have an absolutely first class body shop. Never would even think of going anywhere else. read more

After my 2013 Cadillac was hit in the parking lot at work (and they took off of course) and then again on Route 9 as I was waiting for a light, it was suggested I bring my car to Victor's and I'm so happy I did. The original estimate from Allstate was peanuts and Tyler got the insurance adjuster to come and look at my car, and up the price considerably for a proper repair. Victor's fixed both areas perfectly and even waxed and detailed my car in and out - what a surprise...it looks new again! I was very pleased with every part of the process - they took care of everything and the car was ready when promised. Thanks Victor Auto Body. read more

I can't say enough about my positive experience with Victor Auto Body. I was rear-ended by someone texting (of course). My husband had had a good experience with Victor's when he was in an accident over a year ago (he found them because they are a certified Nissan repair shop) so I decided to trust his recommendation. I'm so glad I did. From the minute Tyler picked up my first phone call, I knew I was in good hands. Tyler explained the process to me in a way I could understand without making me feel stupid. When I dropped off my car, Rob looked at the damage, told me what to expect in terms of next steps, and kept me posted the whole time - more so than the insurance company. The insurance company only wanted to pay for aftermarket parts - even though the accident was 100% not my fault. Tyler and his team negotiated price-matching with the supplier to put OEM parts (Subaru) on my car. I picked the car up today and it looks amazing!! Not only were the repairs clearly done by experts in their craft, but my interior was fully cleaned and detailed. In addition, I had to deal with some hassle from my insurance-provided rental and Tyler called them personally to arrange for them to pick up my car from him - saving me time and additional aggravation. This is a family-owned business that really cares about customer service. I have so much respect for what they do and if I'm ever in a situation needing repairs again, I wouldn't think of going anywhere else. Tyler, Rob & crew - you've earned a customer for life. Thanks again for making a really stressful situation easy! read more

Victor Auto Body Works gives you choices. I took my older SUV in for some rehabilitation and was given three options. A complete restore, a good middle ground solution, and what should absolutely be taken care of to extend the life of the vehicle. Three choices with corresponding prices. Victor performed the work with expert skill and I couldn't be happier with the result. read more

Run, don't walk away from Victor's Auto Body. In April 2014, Victor's charged me and my insurance company $5,627 to repair my daughter's 1998 Jeep Wrangler after a collision. I picked it up, car looked great, and they assured me that the car was SAFE TO DRIVE. Four months later, I asked Victor's to help me get a new soft top for the same Jeep. I brought it in, they took one look, and told me the car was NOT SAFE TO DRIVE. It needed a new frame at a cost of $5,000 - $6,000! The same frame they assured me was safe when they wanted over $5,000 to fix the smashed-in front end in April, needed to be replaced in August. Really? Shame on you. ENTER AT YOUR OWN RISK! read more

ive been going there for years and it makes no difference, they will still over charge you big time, UNLESS YOUR LOADED I DONT RECOMEND IT.