I get long winded once in a while, but if you read it all, you will be happy you did! First I…read morebought a used car from Chris over the phone on Nov. 287th of 2025, Yes a while ago but better late than never! Step one would be to go to a review of another dealer I wanted to go to (Wayland Automotive Services, Wayland, MA.)so you can read it FIRST, that way you will know how I got here to Action Automotive!! They were double icky. Chris @ Action is worth the visit. So if you read what I wrote, here is my visit worked out with Chris at Action Automotive. is the rating because that is the most amount of stars that I can choose! We (Rebecca & I) live near Albany NY and wanted a good used vehicle to use as primary transportation year round. Action Automotive was 130 miles each way. Our motorcycles are not good in the snow, neither is her dream car we also bought used (another story) 2008 Vette (triple black rag top) And our Ram is our Mule( 2016 reg. cab,1500, 2wd). Action had a PT Cruiser we were interested in (2008 Base model wagon). It's job would be all short errands, rain and snow also. I was suppose to have been hit in the left rear corner 4 times - that turned out wrong! Chris described the damage over the phone, and if I got there and it was not at described I would turn around and head back home. I drove to his place of business with our Ram, and our 16 foot steel deck trailer. It was not as described, it was actually much better than I thought. I got there a bit late, missed a turn or two but he waited for me. He new I was coming as he fed me the directions I needed. As a result he was stuck at work waiting, He had paper work ready, we talked a bit handed over the money loaded it up (I did not want to keep him there so I skipped a road test - just the 15 feet or so onto the trailer and headed home. Was given a warranty also, but we had a conversation about the 260 mile round trip if it needed any thing. I told him I would most likely fix it myself (I'm an auto tech since 1968 (yeah I'm old - but a hand shake kind of guy-and Chris seemed like one also. Once home I went thru it, called him, made a few repairs that I wanted to do, and needed a repair that was needed, We talked over emails about it, and it was handled via mail. The wife and I LOVE this little car, it just fits like a glove! maybe that is why Chrysler sold 1.3 million of them, in just 10 years of production. If you are near Action Automotive, in Berlin CT make them a stop for service and/or a car-truck, If you do not live close (I don't) they are still worth a stop. actual rating 10 out of 10 Jerry & Rebecca Horn, just north of Albany NY

I bought a used BMW about 4 years ago from these fine folks and all went well and very smooth …read more Free oil changes and when your car needs service these fine people do it quickly and very fairly. Would not hesitate to buy another automobile from these trustworthy people!!!!

I bought my first car from Middletown Toyota in 1998. I kept that car until I decided I needed a…read morenew one in 2006. I bought that car from my boss's son at the time. There was a scratch on it that we didn't see. I brought it to the service department, they fixed it with no concerns. Gave me a free loaner. You buy a Toyota because they last and the service department goes above and beyond to make customers happy. I have not always had the best sales person for a car but this Toyota dealership more than any others really treats a customer above and beyond. I do not have a Toyota at this time but when I need a vehicle again, it will be to run back to Middletown and purchase a car because they do care.

Well I had to do it. My old ride had an early retirement so…read morewe had to come back for a new one. My husband surprised me with a new Corolla. I love it. Thank you for such treatment we were very happy. Its hard to pick when you see so many beauties waiting to get picked.

Bought a used VW here. When getting the car they told me that there was an issue and the part was…read moreordered. They called a week later and told me to bring the car to have the part changed. They completed the repair in 1 hour. A month later noticed an oil leak. Called them and brought car down. They promptly fixed the issue. I bought a car with close to $100k mileage. The price was very fair. They were honest and found a problem before delivery. I found an issue and they promptly fixed it. They were a great family run operation that was very honest.

I purchased a 2018 Honda Pilot on 02/05/2025 that I saw and test drove and had a buyer's guide with…read morea 60 warranty but the day of the contract and pick up it was changed to an as-is purchase I should had walked away the SUV had a bad transmission that started giving me issues 3 days later I kept bringing it back and hey could not find anything wrong so I took it to a Honda dealer and they told me it had a bad transmission I had to replace it 05/2025 and it cost me 5k. Please stay away!!!!!! BEWARE run away from this dealer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Matt Noble is a Consummate Professional! He is extremely…read moretalented and meticulous in his work! I highly recommend him to anyone that is in need of PDR! Thanks Matt for your awesome work!

While visiting Connecticut for my daughter's graduation, a weekend that was supposed to be…read morestress-free and full of proud tears, I managed to bend the rear passenger door of a borrowed 2025 car--yes, borrowed. Yes, fancy new bodywork. Yes, total panic. Matt, the calm, professional, and borderline magical human, saved the day. From the moment I contacted him, he was incredibly polite, punctual, and reassuring. Most shockingly of all, it did not make me feel like a complete idiot (though I absolutely deserved it). He did not just focus on the car; he genuinely cared about how we were doing, which meant a lot as I tried to enjoy a milestone event while internally screaming. He worked miracles on that sleek, futuristic door, restored the car to perfect condition, and even delivered ahead of schedule. The price was fair, the quality outstanding, and thanks to his work, I didn't have to make an insurance claim. The friendship survived and can now return to Connecticut without shame. Because of him, I was able to keep the focus on my daughter's big day instead of explaining why my graduation trip had turned into a detour to a body shop. If you're ever in need of auto body repair in Connecticut, do yourself a favor: call Matt. Five stars, zero regrets, and one grateful parent.

Amazing place Roman,…read morethe owner, is so cool and I completely TRUST him. I bought a car here, Volvo S40, and LOVE it. Had the car for a year and a half and I only had to change the oil. They do maintenance and oil changes. I would buy another car here in a minute !! (And you should too)

Do not buy a car from this place they are crooks and take advantage the stupid and not…read moreknowing....n0 stars 0 stars

I just purchased my next new ride from Peter, a Volvo XC90. My husband (a mechanic by trade) and I…read morehave bought/owned Volvos for decades, and this was the best buying experience we've ever had, hands down. Peter was straightforwar, knowledgeabl, friendly and fair in his dealings with us. Additionally, he neither ignored nor talked down to me, which matters to me as a woman when dealing with sales people. We would definitely reach out to Peter again, for future car buying needs.

Hands down the best experience I've ever had with a used car dealer. Peter is the best, fairest,…read moreand most honest salesman I've met. He will do whatever he can to get you behind the wheel of a quality used vehicle. Prices are very fair and their "conveyance fee" is insanely low. Ask for Peter when you go, he'll take great care of you.

Zero stars, worst customer service experience of my life. Went for breaks & the owner drove my car…read morefrom one parking spot to another, got out & asked if i was going to wait. I told him I had no choice as i didn't have a ride & i need my car for work 7 days a week. Response was "i don't do wait jobs, if you want it done today take it somewhere else." Thank you for being a d*ck sir or else I wouldn't have found BRAKE PRO who did the job WHILE I WAITED with no problems & complete professionalism. I recommend Pipa & crew stop by brake pro to see how a real, honest mechanic operates!!!!!

Walter has been my mechanic since I started driving and I am now 35 years old. I moved out of state…read moreand still had my car serviced by him in Middletown CT. I now moved back to CT and still live about 40 minutes away from Middletown and bring my car there. I have it towed there if its not drivable. I do not trust mechanics now-a-days because even the fast oil change places have messed up my car. He is always reasonable, quick and awesome customer service. Never has he tried to fix anything that does not need to be fixed and in-fact, has told me I do NOT need something that I may of thought I needed to save me the money. I feel really blessed to have such a reliable trustworthy mechanic like Walter. I recommend all my friends and family to him when they are needing any car repairs and they all say the same thing after using his services.

If it wasnt for Paul in service, I wouldn't have a 3-year vehicle history on my vehicle. The…read moreknowledge that I have gained from owning a EV is better than the knucklehead dealership I purchased my car from. When looking into upgrading my car, he even broke down the pros and cons of going from a Bolt or sticking with Volt and brought me up to sales to speak with a knowledgeable sales rep. Would give 5 starts except for when making an early morning appointment, I was 45-min earlier than what was scheduled by their computers even though the text and email reminders said something different. Thank goodness for coffee!

I'm a Corvette fan! And these guys are doing it right. Whether it be a stingray, Z06, or ERay,…read morethese guys have got have got you covered. Some of their EVs also caught my eye. This should be fun!