This site manager is the most capable and helpful employee I have ever met. He was willing to…read moreexplain the parts I needed and provided I site on what tools were needed for the job. I will definitely be going back here with any future car questions.

I was so stressed and nervous about getting a new battery. I don't have any understanding of…read moreanything surrounding cars so I was really worried I was going to be taken advantage of. Luckily, I got Marcia to help me out! She greeted me immediately despite how busy it was! She was super patient and understanding about my lack of car knowledge. She even taught me how to do it and answered all my questions. I am so thankful to her she should get a raise for being so amazing!

I needed to get my car battery replaced and Jovany did it for me. Even though one of the bolts was…read morescrewed in really tight and took several attempts to remove, Jovany stayed polite and professional the whole time and had a great sense of humour about the whole thing, even though I'm sure it was stressful for him. Give the kid a raise!

Parking lot sucks!!!!! Backed into a spot after a snow storm couldn't tell there was a massive and…read moreI mean massive pothole in that took up the whole spot!!! GUESS WHAT sliced my tire and cause me to get a flat less than a couple minutes down the road!!!!!!! Ruined my plans for the night and the following day!! (Disclaimer I love Oreilly's normally but YOU NEED TO FIX THE F' PARKING LOT) (Please and Thanks)

Awesome place . The manger and team are all helpful and engaged. The store is well merchandised…read moreand the staff can help you fit your gear. I joined the club and have save some money already. Recommend.

The staff along with the regular customers here are actual riders with real experience who have a…read moretangible excitement for helping shoppers. If you love bikes and want to get some cool stuff for a fair price and enjoy the whole experience, go to this cycle gear. Can't even tell you how many times I'm talking to an employee and a regular customer comes in and daps me up and adds their own two cents into the conversation. The community at this store is unreal and the vibes are immaculate. Shoutout my guy Javier! Seriously good dude responsible for helping me select nearly my entire kit by now. Ride to this store, meet some new friends and leave with some new swag.

Ok, so it's Walmart but this seems a good value. Just have to do some work yourself and adjust…read moreexpectations. Found my desired tires using tire rack comparisons then ordered through Walmart. Had to wait on hold for over 20 minutes to order but it's tire season and the local store gets credit if they place the order. Nobody called as they said they would when tires arrived but I finally called them. Install was least expensive in town. Staff were friendly and no upsell BS. Scott in particular was great to work with. They don't take appointments so I waited one hour before they could start on my car. It took another 45 minutes for install. Killed time on my laptop at their subway--decent WiFi. Payment was efficient and I was on my way. Later that night, gunshots rang out at BP gas next door where I stopped earlier. I'd not leave my car in Walmart lot or linger around the store.

I had scheduled my car for a battery replacement solely for their policy of if you buy a battery…read morefrom Walmart, the install is free because for my car you have to remove the tire to get to the battery and most other places would charge labor. We called multiple times prior to scheduling an appointment asking if that would be an issue or an extra charge and were told it would be free. My cars battery is dead so we had to portable jump start the vehicle to get it to the Walmart for the appointment. We had stopped the car off around 3:30pm for a scheduled 4pm appointment. We dropped off early so we could go run errands and come back when it was done. We received a phone call at 4:45pm telling us that in order for them to change the battery, the driver front tire needed to be removed but according to them, the tread wasn't legal for them to put back on after the battery replacement and we would need a new tire. We replaced the tires on the car a little over a year ago so we thought it was unnecessary but we said no problem, we will pay for the tire. They agreed and resumed service, or at least that what's we believed. We did not get a text notification saying the service had started until 6:41pm and the auto department closes at 7pm. They called us again at 6:51pm saying they could not get the tire off due to seized bolts and they did not have the tools to break it. At this point we are mad and went back to pick up the key and was told to pick up at the FRONT customer service desk. We arrived at 7:15pm, stood in line for 15 mins at the service desk only to be told the key is back in the automotive dept. We spoke with two people from the service department and a coach, after looking at the tread on our tires and it was FINE. Again, these tires were put on maybe 14 months ago. We truly believe they realized they had to remove the tire to get to the battery and decided they didn't want to do the job so came up with ridiculous excuses and gave us the run around and wasted my time. The automotive employee was also smiling and laughing when we were expressing our frustration which was extremely unprofessional. NEVER get service here unless you want low quality technicians handling your vehicle that do not want to put in any effort.

Over 10 years ago, I bought my first car as an adult. It was used, but in perfect shape, and…read moresomeone suggested I have it rust proofed. I called around, and most places charged $500 or more, but Madison Auto Trim was around $300 at the time. I got the complete package, with mud flaps. It required the car be left overnight. That car never had any issues with rust. After having owned several cars that DID have issues with rust, I decided my next used car would get the rust proofing package again. I called Madison Auto Trim. The bad news was that now, over a decade later, the same package now costs $600. The good news is it no longer requires being left overnight. I called around again, most of the other places had kept their prices the same ($500-700) but no one else had any openings, so I stuck with where I knew. My appointment was at 3pm and they told me it could take as long as 2 hours. Surprisingly, I was done by 3.40pm. I wont know any time soon if it works as well as last time, but the service was excellent. I deducted one star because they went from being the most affordable option to somewhere in the middle.

Ver nice and knowledgeable staff polite and accurate. Product arrived as promised after we paid…read more These are special order items so you have to pay on order. No surcharge for using credit card. No discount for paying in cash. You pay after installation for the installation.

I was visiting my mom in Madison when I stopped in; knew it was going to be raining again the next…read moreday. My back windshield wiper was past its need to be replaced & I didn't want to drive two hours back home in the rain not being able to see out the back. I went into J&H and John promptly looked up what size I would be needing. He called out a very friendly & helpful employee to not only grab the one I needed, but also install it for me! I was very happy I stopped in at J & H. Fast, helpful service from some really nice guys. Does this lady (with her purple hair) know what she's doing in the auto part shop? No! I was a little nervous honestly, but you made me very comfortable, so thank you!

Owner gave me phone numbers of mechanics he knows and could recommend. Saved me a TON of money!…read more Very nice.

I'm sure they have the car parts and accessories that you need. It's just for me, every time I've…read moregone in, it's been a 50/50 toss up as to the service. And honestly, if I were a woman, I wouldn't touch this place with a ten foot pole as once there was person at the counter who treated me like I was a "dumb blonde female" when I asked a question about part availability and for confirmation that I would be buying the correct part. Look, I'll admit my knowledge about cars isn't the greatest, even after having worked at a dealership. However, I find it discouraging, and frankly disgusting, that you're going to make the assumption that everyone who comes up to you to ask a question doesn't know one iota about cars, male or female. Whether or not this person still works there, I honestly don't know as I haven't seen him the last few times I went in. However, if you want to not automatically be treated like an idiot, I would suggest traveling further to visit NAPA, Advanced Auto Parts, or AutoZone, where each time I've visited these places, I was at least treated with enough respect and not made to feel like I was interrupting the person's daily task of doing nothing.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They are the best! I mentioned that my headlights went out to my friend, and she told me to come…read morehere - I am so glad I did! The man who helped me was incredibly nice and didn't make me feel stupid when I knew NOTHING about my car or how it works. He came out and looked at my headlights to make sure I got the right bulb, and even went ahead and replaced the one that was accessible, and showed me what I would need to do to replace the other one. Their service is super friendly and they clearly know what they're doing!

Beau at the Advanced Auto Parts on Northport Dr, Madison, WI is the best! He saved our day. He…read moreinstalled a new battery in my car. We had been at two other battery places that would not do it. He said it was no problem and got it done quickly. Thanks Beau! You saved our moving day.

Tony was very helpful. He helped me talk through options for windshield wipers and explained the…read morewarranty process. I highly recommend this store.

What is it about winter that causes headlights to burn out? Why can't it happen when it's warm…read moreenough to stand outside and replace it? Anyway, that was the issue that caused me to stop in here today. Luckily it was a brilliant sunny Sunday and even somewhat warm, so I decided to strike while the iron was hot. Many other people were having the same thought today, so there was a little bit of a line at the registers. Not a problem, as they were fully staffed with at least five people manning the helm. I say manning, but one person was womanning. That was nice to see. The line I was in moved quickly, and the guy who helped me was super efficient, knowledgeable and friendly. He quickly looked up the part I needed and explained my option$. He also suggested an additional product to help guard against moisture, something I didn't know about, and for $1.50 extra I went for it. I also signed up for their rewards program, which besides earning you $ off, keeps track of all your purchases and makes returns very easy if necessary. I must say the experience at this branch of this company far exceeds my prior experience at the one on E. Washington Ave. from a couple of years ago. Four stars because for five stars you'd have to wash my car and buy me lunch, too. :-p But I can't think of one negative aspect of my visit today.

If I could give zero starts I would! Awful customer…read moreservice, awful staff, and no help. I called this location (as well as others) they told me the part I needed was in stock. I asked them if I could pick it up in the morning. They took down my info and said "we've made a quote for you and they will be able to help you out". This was a lie. When I came in the lady who "helped" me informed me this part doesn't exist in store, there's no call or quote on file and everything I did lastnight was all made up. I asked multiple times to check or see what may have happened. But nothing. No help, just left sad and empty handed. I called a neighboring location and they helped me out, they got the part ordered from Stoughton and have it in a hour. Seriously wish this store could have had some helpful services, but I would never recommend anyone to come here after dealing with that.