I just wanted to send a big thank you to Don Miller Subaru service for helping me with an issue. I dropped a diamond pendant down the side of the seat and was unable to find it. I went to Don Miller Subara service and was helped by Ryan. He tried to find the pendant but after some searching said the the seat would need to be taken out. Thankfully, after taking the seat out the diamond was found. Big thanks to Ryan and DM Subaru for helping me with this issue for no charge! read more

A few things came to mind with my experience at this repair shop. 1) They returned my car completely covered in bird droppings. It had been cooking in the sun and smelled awful. 2) They don't give rides to Epic which is my workplace... 3) The person in charge of my ticket went om vacation right after I brought my car in. I had to call them to get updates, and there was some confusion each time 4) They said they'd have the part my car needed "tomorrow", and when I called them tomorrow they said it's take another 1-2 days 5) They fixed the suspension issues I had, but there was still loud squeaking coming from under my car they didn't even mention (this cleared up after a car wash 6) Soon after leaving the lot, my brake light falsely turned on read more

Don Miller Subaru West - Car returned with bird droppings - Auto Parts & Supplies Near Me - Madison, Wisconsin

What an amazing experience we had buying our Subaru Forester!! Jason is an experienced and knowledgeable salesman and made our process smooth and easy! We went in on Saturday (end of month) thinking we would just test drive.... Walked out with a beautiful ride! Ben was the finance guru and really impressive with his full knowledge of everything financial!! Our future cars will be purchased here!!! We are officially a Subaru family!!!! Dogs are welcome ( as long as owner can behave ) so we brought our puppy as well! Thank you for being so amazing and do a wonderful and professional experience read more

Don Miller Subaru West - 2026 Subaru Forester Limited - Auto Parts & Supplies Near Me - Madison, Wisconsin

We came from Iowa to Madison, WI to purchase our 16 year old a 2024 Subaru Impreza Sport. The salesperson we worked with was Steve. He was a very friendly no pressure type. Which we really enjoyed. He didn't seem to mind when we had to stay past the dealership hours to purchase the vehicle. He had our family get into the vehicle and he went into detail what all the fancy switches and buttons did, which was very helpful!! Kathy the finance manager, was also super friendly and answered all of our questions as well. These employees were great to work with! My family highly recommends Don Miller Subaru West to purchase vehicles from. Thank you, Steve and Kathy!!!! read more

Don Miller Subaru West - Auto Parts & Supplies Near Me - Madison, Wisconsin

I have bought a car here and have taken 3 cars of mine for service here over the last 8 years. I would highly recommend both the service team and the sales team. read more

By far, the worst service department I've ever encountered. When brought in for service on a Thursday, they didn't have the parts they thought, so rescheduled for the following Tuesday. Then, after three hours, haven't started and still do not know if they have the parts. Have to wait another two hour to find out if they have the parts. Which, again, they don't. But, they did come back with a $1,200 estimate to replace the tailgate struts (cost about 120 each, and nearly $1,000 to loosen and tighten 4 bolts). Of course, they did not need to be replaced, and all that was necessary was to tap the memory button to the left of the steering wheel, something that all Subaru dealers know, but this one tried to blatantly rip us off. https://www.youtube.com/watch?v=vyMVibBF2xQ read more

Bought my vehicle here and serviced it here exclusively until I discovered the PATHETIC, INEPT Service department never reset service status when they changed the oil, so I NEVER RECEIVED OIL CHANGE ALERTS. Another Subaru dealer discovered the issue when I had issues on a road trip and was shocked at Don Milllers inept, unprofessional service. They ruined my outback. So much for my Subaru experience. I'll be back to zimbrick as soon as I can offload this outback that Don Miller ruined. read more

I took my 2019 Subaru outback in for maintenance. We discovered the DCM was placing a small drain on the battery causing us to be unable to start the car at various times. We had already replaced the battery twice in less than 2 years. We were recently able to diagnose and find the service bulletin on this issue ourselves. We reported it to Subaru of America and then took it in to this dealership. They were efficient, kind, and courteous in resolving this problem. Subaru paid for the service as it was under warranty. Lisa read more

JRR Tolkein described a thing, which he utilized in the plot of the end of The Two Towers, which he called eucatastrophe. It's when everything seems like it's going wrong, and then suddenly everything turns around and works out great. And that's just what happened yesterday, thanks to Lisa and Don Miller Subaru West! Our battery died and we were in a parkinglot with our doggie in the cold, and they saved us! And were sweet to our puppy, too. Have to recommend their service and affordability--we just bought a house so an unexpected expense was scary but they came though at an amount that we could do! So grateful. read more

Don Miller Subaru West - The whole staff at Don Miller Subaru West LOVED our pup Trunks and gave him treats and pats - Auto Parts & Supplies Near Me - Madison, Wisconsin

They suck, used them a year ago and service was bad. Now my friend has been going through a problem with them since July and they couldn't "find the part" all these months and then they found the part in 2 calls of looking, brought the part and took it to the dealership said they would get the car back the next morning. it's Saturday now (2 days late in counting), they say He can't find anything out til Monday. this has been going so long they already giving him 15 percent off. Terrible service! read more

TJ Kelly made our car buying experience a good one. We came in after a significant amount of frustration, half-truths and overall shadiness at another dealership and TJ was an absolute breath of fresh air. Respectable, clear comms, easy to work with and didn't waste our time at any point. Super-knowledgeable about product and technology, I'm happy we found TJ. We drove 2 hours to work with TJ and with as frustration-free as he was to work with, I'd sooner drive cross-country than work with anyone else. read more

I purchased a new car and my experience was excellent! My sales team, Randy, JJ, and Cole were knowledgeable and patient, and committed to helping me make the right choice. They represented Don Miller Subaru as a quality, home town, family dealership. And they have my appreciation and loyalty. I will recommend them to everyone looking for a car. Thank you! read more

I can't say enough good things about this dealership. We were passing through Madison on a family visit when the Outback started showing abnormal coolant temperatures. We pulled into madison and the dealership on a saturday just as they were closing. They went out of their way to take care of us, arrange service and a loaner. They kept our car over the weekend and let us take the loaner back home to Illinois. Then they sent a driver down with our car (3 hour drive) to return the car and pick up the loaner. We were up the creek without a paddle and they rescued us. Thank you so very much. read more

Chaotic painful drawn out process to get car service here. - Scheduled appointment over phone and yet "you're not on the list" come appointment day. - Needlessly spreading service over multiple appointments when it should have just been one routine maintenance. read more

We worked with Randy H. at this dealership and while everyone at Don Miller was friendly, Randy was someone we came to trust. He was incredibly knowledgeable about Subarus but also how other cars in the market compared, he was never pushy or trying to upsell us-it truly felt like he wanted us to have the right vehicle for our situation. We are slow decision makers, so we did a few different test drives, talked his ear off to make sure we were comfortable with our choices, and then finally ordered our Forester Wilderness. I love this car, but it would not have happened if it weren't for Randy. I would work with him over and over again. He made the entire process easy for us and he is absolutely the best car salesman we have ever worked with. read more

Sales process was good (2021 Outback). Service, not so much. I made the mistake of buying their service package, so I HAVE to go through them. They schedule out a month or more and times are inconvenient for those of us who work for a living. They actually asked me if I had a day off so I could accommodate THEM, instead of the way them accommodating me. They don't have a shuttle service and limited loaners, even though this is an ongoing problem with Don Miller West. DO NOT BUY THIER SERVICE PACKAGE!!! read more

Steve and Dennis were phenomenal! They went out of their way to help me buy my first Subaru!

Our family brought a outback a few years ago and we had a 100% positive experience. I usually take the car in for basic maintenance including during the pandemic. Everything was very clean. read more

Always great service - we are going to be Subaru owners for life! Express oil changes are quick and easy. Service managers are considerate and don't recommend service that is not necessary. read more

It is always refreshing when you enter a dealer and get treated with respect. It's also amazing when that dealer is willing to go above and beyond to get you into a vehicle. I received both when I dealt with TJ Kelly and Don Miller Subaru. I would also like to call out Kathy in Finance that actually was my hero. She made sure I was taken care of and stood with me when I need help the most. Not only am I happy with this vehicle, when the lease is up I will be right back there buying another vehicle. Customer for life. read more

I had my Subaru for three years, it was a lease. I had great service in their sales department. I had a lot of questions and they answered all of them. They were all very nice, you don't always get great experience in the sales area. When it came to getting the oil changed on the car it was a completely different experience. The first time I went and got the oil changed on my Subaru it was a long wait. I was expecting this as it can take a long time. I was told my car would be ready in about an hour. After waiting three hours I was pretty angry. I went and asked how much longer the service would take and they would tell me another 30 minutes each time. If I would have been given a three hour wait I would have stopped by another time or went somewhere else. Every 6000 miles I dreaded coming back because I would get the same bad service. The representatives were rude and I would end up waiting three hours. Even after making appointments I was still left wondering how much longer my oil change would take. I ended up sending a letter just letting them know of my concerns and have not heard back. I would recommend the sales department but not the service department at this dealership. read more

The General Manager at Don Miller Subaru West reached out to me in response to this review. We were reimbursed for the battery on the vehicle. The issue with the navigation system was our own ignorance in not learning that the system cannot be used while the car is in any other gear than park. They hooked up the rear power outlet that was not hooked up on the initial repair and they repaired the rear power lift gate on the vehicle. They also performed a recall service on the starter. All service was covered by Don Miller Subaru West, thank you! read more

Just had a wonderful experience and would highly recommend! Patrick treated me with respect and can't thank him enough!

Service and Don Miller. An oxymoron. Kept appointment for manufactures estimated recall work of 1/2 hour on my Jeep Wrangler. Arrived with 2 service writers buried at their stands. No movement to vehicle /me. I approached and each tried to shuffle me off on the other ( no commission on recalls). Steve Fietz finally accepted me and said 2 hours cuz backed up. I complained about their lack of attentiveness and the delay. Rescheduled This time they said an hour at least. At 45 minutes I noticed the Jeep in the completed work area. Was told awaiting a little paper work 25 minutes later I confronted the same lethargic Advisor (S.F.) and reluctantly unburied the paperwork in 25 seconds with a perfunctory "apology ". Truly the worst auto dealer service dept experience of my long life read more

I called inquiring about new a Subaru Outback. The person would answered the phone stated with a serious attitude that I could have one if I wait for 4 months. I went to La Crosse for one instead. read more

Went to Don Miller to have my airbag harness replaced. Estimated time was 2-3 hours. Dropped my car off at 9 am and the job wasn't finished until 4pm. Seems like they tend to bite off a bit more than they can chew. However, Ryan was nice enough to take off 10%, and the shuttle driver gave me a ride home. Overall they are very caring and do a thorough job. read more

Service used to be fairly prompt and they met their estimated time to complete the work. Now that they have installed an "express" lane its first come/first served for an oil change, went there midmorning on a Wednesday (typically an off time) and was told it was a minimum of a 2 hour wait. I understand that they can't predict when customers are going to arrive but that's what appointments are for. read more

Don Miller Subaru made me feel safe and confident in my choice - Big Kuddos to Hans S. for making my visit worthwhile and painless. Not only did he give me a car but he introduced me to the Don Miller Family - I am going home feeling safe and confident knowing the men working in the body shop and repair shop. Hans is a great guy to work with and he made me feel confident and safe with my decision - not only that but he rushed to get my car delivered to me the day of!! Talk about customer service! Went for a test drive and came home with a car! Ask for Hans! read more

Terrible customer service. They were extremely rude and made me feel like an idiot for my mistake. My mistake was confusing Subaru East which does provide walk-ins with Subaru West which is appointment only. read more

Don Miller Subaru West has the worst service I've experienced. I stopped into the service center in early July to ask about a warranty replacement of my 2016 Legacy's windshield. Rich Johnson, the assistant manager of the service center took photos of the damage and said he'd talk to the warranty administrator the following day. It's September now and I haven't heard anything back. I've followed up with them 3 times and they just don't respond. I wouldn't shop with them again. read more

I'm afraid that I must add another disappointed review for Don Miller West service. Since we purchased a new 2015 Subaru Forester, we have been pleased with the car, but disappointed multiple times when encountering the Service Department. We have a long-time relationship with another service garage, but have needed to interact with the Don Miller service for exceptional items. A couple of recent examples: this summer, when the AC compressor failed, I assumed that the Subaru dealer would be the place for the repair. I was told that it would be weeks until it could be serviced. (in spite of having a large number of staff standing about.) My regular garage replaced it in a day. A recent front-end noise turned out to be a failed strut, a premature failure for a car with 50,000 miles. Don Miller's service adviser blamed it on Madison infrastructure and had no inclination to cooperate in paying for the "known" repair, though he did say it was "unfortunate." i'm having it repaired elsewhere. I am disappointed that the agency that sold us this car has had so little interest in providing needed maintenance. read more

Hands down, this is the best auto dealership I've ever patronized. The sales people are honest and pleasant. They go out of their way to create positive relationships with customers, even to the point where they remember and greet you by name long after the sale. Service is also a standout. In six years, I have never had a problem. They bend over backwards to make sure that customers are well cared for. Great organization. read more

Women who buy cars at Don Miller Subaru should follow these tips to speak effectively with the service department staff. When you arrive for a pre-scheduled appointment, do not speak to the staff until they speak to you first. In very simple words, remind them why you are there. Wait until they tell you how they are going to handle the problem. Do not ask any questions. I had difficulty speaking with the staff there until I used this procedure. Now, my appointments are smooth and polite. read more

I scheduled an appointment a few days in advance to test drive some cars because I knew Saturdays were busy. When I arrived on time to my appointment, my scheduled salesperson was busy assisting a walk-in. Every other salesperson was apparently busy, so I waited around. A half hour later, I still received zero assistance so I decided to leave. Subarus are very popular, and this dealership has apparently done away with customer service as a result. If this is how they treat you before you buy a car, I would hate to see what their post-purchase service looks like. read more

We worked with sales rep Ryan Rippchen and were very pleased with our experience. Straightforward, no high-pressure sales tactics, and a great guy to boot! We would definitely buy from him and this dealership again. read more

If I could give this Zero stars, I would. The salesman who came out to help us started by arguing with my father about the condition of the wheels on the car we were looking at and whether they were ground down, which CLEARLY they were. When my father backed off and said that he wasn't going to argue with him about this, the salesman just said, "have a nice day" and walked back inside. I know exactly where I WONT be buying my next car. read more

I used to trust taking my car to a dealership over a local repair shop, as they should have techs that are specifically trained for Subaru and should be more competent, but I will probably never go back to DM Subaru. I brought my car in for a sticking clutch pedal and was told that the slave cylinder was bad and needs to be replaced and the clutch is slipping under load so I'll need a new clutch too. $1500 quote. I had a suspicion that possibly the bad slave was causing the slippage. It makes sense. I did some research and talked to some other mechanics and a bad slave cylinder could certainly cause the clutch to only partially engage and making it slip under load. I asked the service writer if this could be happening and he told me "No, I doubt that". Then I told him the clutch was replaced less than a year ago and he didn't really have anything to say about that. Sketchy!!! How could they miss something so simple?? Well probably because they want to steal all your money. Clutch slipping?!? Oh, you need a new clutch! No, we don't need to consider any other options because that's the most expensive one! Terrible. I ended up replacing the bad part myself (actually it was the master cylinder that was bad... they were wrong with the diagnosis as well). for about $150 total. Beware, if you don't know your way around cars they'll probably take advantage of you. read more

The service group at Don Miller has been an extreme disappointment to me. I have a 2010 Subaru Outback. Brought the car to Don Miller in November '21 to have a small engine miss diagnosed and hopefully repaired. After a day they called me to tell me my brakes were bad and it would be $2200 to fix the brakes. When I asked about the engine miss they said they couldn't figure that out. I asked them to replace spark plugs so I could actually work on the problem I knew I had. I did not do the brakes with them (which are still fine 5500 miles later). Got car back and the engine still had the small miss that continued to worsen through December. Took the car into a local shop and he diagnosed the miss as an ignition coil on cylinder two that was faulty. He replaced that and then through some fantastic mechanic work figured out that Don Miller had not tightened the number 6 spark plug correctly and it was working its way loose. This is why the engine miss got worse. I'm extremely fortunate this was found before the threads stripped or the heat escaping damaged the engine beyond repair. Decided then that I would never return to Don Miller for any engine service. Today (3/16/22) went to Don Miller to get a new key programmed and laser cut for the car. When I called they quoted me $188 for the parts, laser cut and reprogramming. A local lock smith wanted $195 for coming to my home. I figured with the lower price it was worth the drive over to Odana Road to get a genuine Subaru key. They did the key rework and then brought me the bill for $233. Service Rep could not explain where the $188 estimate came from. I wish I had just had the locksmith come to me and saved the gas and time. For me the moral of the story is that I have had enough Don Miller incompetence to last me a life time. Seems to me they only want to deal with newer cars with the easy routine maintenance. If you have an issue beyond changing oil and air filters find a component mechanic elsewhere. read more

I do not do business with this company. I have asked them not to send mailings to me yet they continue to send mailings to me. Hopefully they will quit harassing me with their junk mail. I tried calling Subaru of America to complain, but their automated system did not allow me to speak to a human, instead it started talking in some foreign language that I did not understand. With a system like they have it is apparent that they do not care about meeting the needs of the customer. They derserve zero stars or negative stars. I don't want to be harassed. If they care about the environment so much why do they continue to waste resources sending me junk that I don't want. I would not recommend this company to anyone. read more

Not pleased at all with the Service Center.....They charged me one hour of labor to just check the engine light that they have already did last time for half the price... And it seems that the head gaskets are leaking....I have a garage and can't see any leak on the floor... and the radiator fluid level it still the same without adding water... Well they just want to make money... read more