Working with Lucas was fantastic. Nice guy and very straightforward. I really appreciate the honesty regarding this experience. Working with the finance person was fantastic as well. read more

Was visiting Madison when my van broke down overnight near by this dealer. Thank God I was able to drive it here and able to park it In the overnight drop off space. Showed up in the morning with an emergency and no appointment. Was introduce to Marley Ash as one of the best service advisor. With that came integrity and honesty. No promises to get me out quick but willing to help. With no place to go I stayed put and waited. Spend all day in the service lobby. It's kept clean, organize, great space with private office space for clients. I got to see all the great people that work in this place. Marley kept me updated, got my car diagnose, estimated, and repaired. In my situation it ended up being a water pump replacement. They had the parts and were able to get it done. Such a great feeling I was able to get back on the Road and travel back home. I am beyond THANKFUL for Marley and his whole team. Kayser is a place of trust with hard working people. Thank you again Marley and the SERVICE DEPARTMENT TEAM! read more

Kayser Ford Lincoln - 2017 Ford Transit Connect - Car Dealers Near Me - Madison, Wisconsin

Purchased a new 2026 F250 Tremor Diego Salazar made the process very easy and was great at explaining the options. I searched the US for a truck and these guys sold me on not only the truck but great service read more

This is the worst!!! My vehicle is supposed to have a warranty, and there are many things going wrong with my car, and these people are telling me nothing is wrong with it! Apparently I'm imagining the burning smell, wheel vibration, and their mechanics scummy bands making the inside of my car greasy. Either these people are complete idiots or they are dishonorable thiefs. I'm so mad, I'm planning out a lawsuit in my head! Multiple incompetencies. And the service desk girl was telling me that I am not supposed to use the sport mode! As if that's not the stupidest thing I've ever heard! What else am I not supposed to use? The headlights? What a dumb experience! read more

I have a couple F2 50s. I take them to Kayser heavy trucks off the beltline by fish hatchery Road. I took my 09 in back in April to do some complicated work. My mechanic buddy did not want to do. Had a little trouble couple mistakes but Kayser Came through and made everything right, just like I knew they would . I will be back!! read more

Shop elsewhere. If you want an easy buying experience with an honest dealer, go to Middleton Ford or Zimbrick. Dealing with Kayser is like time travel to the 90's. "I have to talk with my manager..." Delays, games, and attempts at additional money extraction... Buying a car should be joyful. This was excruciating. Never again. We did buy a car here and the experience was bad. I will not buy another vehicle ever from Kayser. read more

We just bought another two cars from Matthew at the Lincoln part of Kayser, a 2023 Aviator ( wife ) snd a 2023 Escape ( daughter ) over the past 9 years these are our 5th-6th cars that we purchased from him and Kayser. The reason we go back is that I am a no BS type of person, I tell them exactly what I want and what I am looking to pay with out the " extras " and they present my options and I choose... easy peasy. Not there they will get it... or build it. I think if you deal with Matthew you will not regret any of your purchases he makes the experience easy and stress free. Taking the time to write a review shows what we think of Matthew ... he's worth the time :) read more

Do not recommend so you vehicles with damage beyond repair and will not disclose this information to you or finance company I wish this dealership would make it right with me but unfortunately they did not choose to read more

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I am looking at new Mach E's at Kayser Ford in Madison, WI.I had a pleasant enough experience with the sales person, Terry; however, upon return from my test drive I got the bait and switch. The MSRP on the vehicle sticker said $66,795. The dealership noted there were $7000 in rebates. When we begin looking at numbers, the USED CAR sales manager, Josh, Kohl, produced a new Maroni Sticker with an MSRP at $71,795. This was for the exact same vehicle! The vehicle has been sitting on the a lot for over 160 days. The federal rebate of $3750 will expire on January 1. How will they unload these cars then? It will probably stay there longer if they continue to play games like this. There are 2500 Mach E's in a 200 mile radius of Kayser Ford. Guess where I'm not going to buy my vehicle? Best of all: the 2024s are just about to arrive. Paperweights read more

I had no problems with the actual service. Both getting a part and oil change + misc service went smoothly. However, I wasn't happy with their communication. I scheduled a repair for a recall a few weeks out. Then just 25 minutes before the appointment they called to tell me that they didn't have the part and didn't know when they would. I would've appreciated being told at least the day before. I'm also not sure if the text service on their website works. I sent a question about my appointment to the service department a couple of days ago and didn't hear back. read more

The worst place to get a car repair I bring my 2011 ford explorer to replace the steering gear on march 2023 and I get charge $3060.25 for it and I come back after few weeks for the same issue .Until now I come back to kayser ford more then 5 times for the same issue I feel I pay 3 thousand dollars for nothing they cant have fix it . I contact ford corporative and it wasn't very helpful .I contact the service manage JEREMY LEHMANN and he contact me only once on almost 2 months with I not recommend this location for repair very bad experience with the service manager( JEREMY) bad experience with ford corporative (PATRICIA EXT 79606).THE CORPORATIVE NEVER CONCATC ME BACK read more

Haven't had a rear passenger seatbelt in over 7 months due to an "incident" that occurred on their watch. Apparently it's on back order with no foreseen ETA. Legitimate nationwide supplier issues? Yeah, probably a factor. Zero sense of urgency and lack of communication? 100% a factor. read more

I don't like being lied to. The salesman told me that the used car was owned by an older gentleman who couldn't drive anymore and the kids didn't have want it. The car fax says it was a rental. Just a bad experience off the start. He then said he was going to look into "loaner" used fords and never got back to us on it. Instead told us that the price of the car we didn't want went down. Not listening isn't going to win me over. read more

Kayser Ford Lincoln - Car Dealers Near Me - Madison, Wisconsin

Bought a used Honda Fit. Wonderful sales experience, most done virtually due to Covid. Car is awesome and so was loan process. No pressure. Bought it to tow behind my RV and it works like a charm. Tried to download a picture but internet is slow, trust me, she's a keeper. read more

My apologies for not writing sooner. In my defense .... I'm living the old mantra "the grass AIN"T greener" First, Russ Darrow gets 5 stars from me. This is a well deserved 4 star so please note they've earned it. It's not 5 because they can do better/improve in a couple of areas. Second, the service department stays open until midnight on a couple, if not all nights. Third, there's no shuttle service for late night pick ups but they use the local cab service. Fourth, check out my pictures as the place and new-er. The pictures were done years before this review. Or 1 year before. Fifth, there is an Enterprise rental on location. Six, whatever you pay for the check - they deduct from the cost of repair. Seven, the service advisors talk to one another so everyone knows about your situation when you return so you don't have to play the guessing game of what's needed and what not. They're informed, professional - not trying to find or secure a BFF but they get the job done and I'm seriously comparing them to other Ford dealerships that I have entered outside of Madison. If my Ford requires certain work - I bring it here. Plus, the Kayser folks have made donations to the Boys & Girls Club. It was the nissan portion but same owner. read more

I have not taken my car to any other dealer except Kayser Ford Lincoln where I also bought my Ford Focus. Five years later, I still love my Focus and am still getting A++ service from Kayser. Larry Bronte is my service person. Personable and knowledgeable, Larry always puts me at ease with his excellent communication skills and dedication to service. Kayser is heads above the rest! read more

Review is for service department only; I have no experience at all with sales. I have had a few visits for service here in the last year or so, and all were professionally handled. Price quotes are sometimes higher than repairs end up costing, which is far better than the opposite. I had one issue where a repair wasn't quite completed as requested (honest omission) and it was corrected quickly, cheerfully, and apologetically. Service advisors are clear, polite, and knowledgeable, which goes a long way toward making these visits positive ones. read more

I bought a 2019 Fusion at the end of 2020 with 300 miles on the engine. By 30,000 miles my tires were shot. I went in for an oil change and left $800 poorer getting new tires with a 50k warranty. I was told my first set of tires only had a 25k warranty. That seemed odd to me, but okay. 30,000 miles later at a different dealership, I was told my tires were shot. I looked and sure enough, almost bald. When emailing Kayser's service department, I was told this was my fault and they didn't have to honor the warranty. I have never had this much trouble with tires that I bought at wal-mart. I won't be returning to Kayser in Madison. The sales and finance team were great, but this was enough to lose my business. read more

Kayser Quick Lane should be renamed Slow Lane. Showed up to get routine oil change. Was told two hour wait, there was one car in the lot, 4 being worked on. Two hours is not Quick you guys I have bought my last 4 cars from Kayser Ford! Every time I come here to Quick Lane I get treated like they don't want my business. This time I waited ten minutes before I was helped. The person working said "wait a minute" 4 times as she ran around doing other things instead of servicing me. She didn't ask me if I wanted tires rotated, or the usual questions. 5 people walked in after me and got immediate service, again Quick Lane failed to deliver, at least for me they have not. read more

Communication by phone and email is not their way of communicating in this technological age. In person is better. My vehicle broke down near their shop, and I took it in and got a rental from Enterprise. 3 weeks later I'm still waiting on a quick diagnosis of breakdown. Warranty service is in need of diagnosis to get claim started and to pay for rental vehicle. I've contacted service advisors, managers and dealer manager, buy no return of calls or emails. I might have to proceed to legal avenues to get attention. Btw I live 1000miles away and I guess I'll make a trip to communicate with them. read more

I have been to Kayser Ford Quick Lane several times with great success. Paul greeted me promptly and took my information quickly and within minutes had my car on the lift. Within minutes they found the problem with the brakes and fortunately were able to fix it while I waited. (I'm typically wait in the main service waiting area with coffee, snacks, WiFi and a business alcove. Highly recommended for straight forward auto service; more complex problems referred to main service department. read more

A WARNING TO MY FORD FRIENDS IN THE MADISON AREA! A few weeks back, my check engine light came on. When I got home, I plugged in my ODBII code reader and discovered it was an O2 sensor. I called a "dealer/service center" in Madison to have it checked and get a quote for repair. They said I needed an appointment. The soonest one I could get was the following week. A week later I take my truck into the dealer and tell them that I have a P0151 code for the 02 sensor. I'd like it verified and a quote to repair. Dropped my truck off at the dealer at 7:30 a.m. At 2 pm I hadn't heard from anyone and contacted the desk where I'd dropped it off. They told me they hadn't looked at it yet (my appointment was at 7:30 a.m.) and would get to it as soon as possible. I asked, "what was my appointment for then?" They said they were swamped. I reminded them that's why I set an appointment. My truck was finally repaired and ready for me approx. 4:30 that afternoon. I was without my truck all day and I had told them what the issue was when I dropped it off at 7:30 a.m. The actual repair took less than an hour. I should have had my truck back that morning. Then to make matters worse, I was charged more than I was quoted. Next, when the driver brought it out of the shop into the parking lot, he slid off the driver's seat breaking off the electronic seat controls cover and the seat belt cover. The truck was taken back into the service bay, photos were taken, and I was told they didn't have the parts and they would have to order them. I was then told I should go home and I'd get a call when the parts were in. 2 weeks have passed. No calls, so I called the service manager. He left me a voicemail telling me the parts were on order, but they didn't have them yet and I'd get a call when they are in. "Delayed because of COVID". How is it a Ford Service center can't acquire Ford service parts? I found the parts online the same day of the incident and could have had them in 3 days. But I shouldn't have to pay for them or install them. The dealer broke them, they should make it right. 2 weeks after this happens, they still don't have the parts, or a tracking number to share with me, or any indication of when or if this will be taken care of. And all I get from "Managers" is that they are out of the office or on vacation. This is not "service"! Who's the "dealer/service center"? . . . KAYSER FORD in Madison, WI off the beltline highway. Avoid them at all costs! Horrible experience, horrible follow-up! Horrible "service"! read more

Kayser Ford's service department is excellent. From the assigned service professional (Jessica is awesome) to the skilled mechanics and to those that check you in and out, the customer focus and friendliness is unparalleled. I will not get my cars serviced anywhere else. read more

This actually might be my first Yelp review and I feel so obnoxious leaving such a negative one but I really want to warn others. They charged us over 1,800 dollars for what I've been told (by someone who professionally works with cars) could have been way cheaper. They also made it hard for us to get a quote from someone else and constantly threatened to close the ticket and charge us the diagnostic fee. They left our car dirty and disheveled, which we know wasn't us as we like to keep rather clean. Also disconnected the passenger seat belt to most likely take out the seats to go under the dashboard to work but did not reconnect it after they were done, OR did not put it back together well enough that it stayed put. I highly recommend you go somewhere else like Percy's or Jensen's where they're not trying to shake all of the money they can get out of you while also paying close attention to detail and providing a much better service. read more

Looks like there hasn't been too many recent reviews, so I thought I would leave one about my fantastic experience. I have been searching for a new 2020 Expedition for the last few weeks. I originally contacted Steven about a base XLT model, they tried to match a close dealers pricing (I'm in Chicago) but couldn't hit the number due to rebates not being the same in Wisconsin. A week later I saw they had another model that had the options I desired. I called Steven, he remembered who I was and everything about our prior discussions. We were able to work out a deal that we both could live with, which included adding money to my trade in offer site unseen. Their online pricing was no BS and pretty close to accurate. No games. Upon arriving at the dealership today for my scheduled appointment, Steven was waiting at the front desk even though I was 20 minutes late. He showed me to the delivery garage, and within 5 minutes I was testing driving (by myself) the vehicle. By the time I came back 10 minutes later, the used car dept had already taken a look at my trade in vehicle and gave the green light for its quoted value. No issues. No false promises on the trade in value given over the phone. The financial manager, Victor, had EVERYTHING ready to go. Paperwork already pre-filled out. All I had to do was sign. Honestly we spent more time chit chatting than we did paperwork. I was in and out in 40 minutes flat (time includes my test drive) which I I have never experienced before at a dealership. Everyone was super friendly, positive and honest/human. No Bs or games. Steven was a class act. Really down to earth guy and genuine guy. No sales tactics, no gimmicks. Super friendly and on it. Victor was super friendly, funny, and personable. He was engaging and down to earth as well. After chatting with me, he actually recommended a car we look at based on our needs (for a second vehicle/next purchase) that wasn't even a ford. Awesome guy. The dealership also really took COVID precarious seriously, which I appreciated. I've yet to experience a car buying experience as positive as what I experienced today/this past week. read more

I found a used Escape online and requested information. Dennis Balczewski quickly contacted me via email, phone, and text. We set up a test drive and Dennis showed us the vehicle and made sure we were comfortable with all of its features before letting us test drive it. We decided to purchase the vehicle and Dennis was awesome in helping us understand the vehicle's history and compare some others like it. Financing was breeze as well. Tony helped make sure we got the best rate and walked us through all of the options for warranty, gap coverage, etc. It was a great experience from start to finish and I would highly recommend Dennis and the team at Kayser Ford Madison! read more

Have a fleet of trucks and have been using Kayser service for years. Just like many businesses, Kayser lost all it's knowledgable staff after covid. I've had my 3/4 ton trucks in several times (2019 and 2020). Make appointments and then they don't physically work on the trucks for days after the appointment. Getting parts ordered also takes up to a week. What if they looked at the truck the day of the appointment and then order parts? Had one of them in for an alignment (and other things). Alignment was "done" with a steering wheel that was about 10 degrees off and pulled to the left. Had to make another appointment to "fix" and got back and wasn't fixed! I know they are swamped but maybe fix it the first time! It would be one things if it was just the truck service but customer service is lacking as well. Can't get a call back to safe your life. Already made an appointment with Middleton Ford. read more

Just purchased our 2nd used vehicle from Ed Riel in Used Cars, I can say with confidence if you are looking for a Nice Guy to deal with Ed is your man, very satisfied with him again and the regular service dept is the best to keep us on the road(esp Larry Bronte) who is very honest and you never feel like he is pushing things that arent needed read more

My wife has for the last 9 years used the quick-service lane when small issues would arise with our Ford pickup. Her last interaction with this seemingly new employee named Kevin, she has constantly received her attitude and no desire to service our truck. When she's asking questions, wanting clarification or wanting the truck to be serviced. 3 different opportunities arose where Kevin suggested that we take the truck to some place else to receive Servicing. I witnessed him displaying an attitude and unwillingness to answer questions, attitude and explaining the bill and not going over the services provided by the shop in which he acts as the front desk representative. The Quick Lane usually does a great job and offers great service but now that Kevin is there I don't believe we'll be back and now Ford because of Kevin has lost faithful customers. read more

Kayser Ford Lincoln - Car Dealers Near Me - Madison, Wisconsin

Purchased tires - 25 miles from Kayser - tire went flat - called Quick Lane - no assistance offered - no rental offered; no tow offered; no discount offered. This is sad as I have bought 3+ cars from Kayser - probably won't buy another vehicle here. My husband and I are both due for a new car. read more

I am from Minnesota and had been working out in Verona for a couple months. Prior to coming out, I had my entire clutch changed out under warranty for my Ford Focus, but on my drive out to Wisconsin I began having the same transmission failures. I was able to limp the car into Kayser ford, where I explained to them the situation with my warranty in Minnesota and recent repairs. A couple hours later, I received a call stating the problem was a broken electrical component in the transmission, and that they would take care of it for free so I wouldn't have to deal with any back and forth with the warranty department. I cant express my gratitude enough for Kayser's hospitality and treatment to someone outside of their community. Thank you read more

I would give zero stars if I could. Very scammy dealership & service department. I came in to get my alignment fixed, and not only do they over charge you but they're dishonest. They corrected the alignment to around 2% and told me it needed further fixing. When I asked Malik, the guy "helping me", why they didn't just correct it all in one go, he simply said "I don't know but your total is ___". They just want another buck out of you and from my experience, they'll use scammy tactics to try to get you in a second time for an additional transaction. Recently, I called to ask how much a simple diagnostic for a faulty tire pressure sensor would run me, they told me $125. Other ford dealerships in Madison will only charge you $50. Try to avoid them if you can & have other options nearby. read more

So updating my review: I've experienced pretty much every department at this Kayser dealership. From the sales, to the body shop, to Quick Lane (oil changes), to the service department. Sales: This is where you usually being your interaction. Most of the sales associates here are friendly. Why wouldn't they be? They make a commission off a sales so they should be. They also are now on salary rather than commission which makes the experience a little better...or does it? When I stopped in to purchase a vehicle, I saw several standing around and the one that helped me told me he was too busy to close the deal. I literally walked out of the dealership when I really wanted to buy two cars. Service: I have never had any complaints about the actual service. The technicians are very knowledgeable and friendly. However, the guys who check you in all have scowls on their faces like they hated coming into work. The rental car program is abysmal. I have an SUV and I often get left driving a POS compact for the day. I'll call in to reserve a car and EVERY time they seem to lose that note from the reservation. Body Shop: These guys are pretty solid. The work is good and the staff is friendly. I wouldn't hesitate to use them in the future. Quick Lane: This place is also pretty good. Understand that it is first come first serve I usually try to go during the day on a weekday if possible. Overall, The heart and sole of a dealership is the sales and service. With the decline in customer service, I will be heading elsewhere to purchase my cars in the future. read more

Bought a gently used Ford F-150 from Mike Esser. Great experience. I came in looking at a Chevy Colorado and he he showed me a F-150 (same mileage mileage) that was a much better value at very close to the same price. Drove it off the lot the same day. Thanks Mike! read more

A great place to sit, watch TV, chat with nice folks and wait for an oil change. I was in and out in a little more than an hour and had my tires rotated too. read more

My grandfather is a Ford dealer, but his shop is 2 hours away. Needless to say, I don't trust many people to work on my car (as I've been screwed by other dealers in the past!), but sometimes I just can't make the drive. So when my friend Les noticed that my car was leaking transmission fluid (!!!) this weekend, he told me to call Kayser for an appointment. They were very friendly (no dumb girl treatment) and got me in as soon as they could. Thankfully everything was under warranty and didn't cost me anything. They had my car ready in less than a day. I would definitely take my car back to them. read more

Avoid their used car lot. So much junk. High mileage, accident ridden garbage. They offer nothing for trade ins, so that's shady. The only reason they get 2 stars instead of one is because I didn't need to have a salesman ride around yapping at me when I test drove the garbage. read more

Why 3 stars? I'll tell you why--- I'm in the middle. I've had both a great experience and a bad experience from Kayser, Madison sales and service. My bad incident: I purchased the 2010 Ford Focus that I currently drive from this dealership, after owning it for 3 weeks, a computer sensor that monitors the idle went out. they would not stand behind the car since it was used and I of course did not buy the extended warranty! A $500 fix. The refused to pay for it, so I talked them into splitting the cost with me, which they did. The service people fixed it in a half day! Very quick. Gave me a car wash for free and sent me on my way. No problems ever since! The good incident: I received a call from my little brother telling me he had a flat tire and his spare was also flat. My quick thinking led me to Kayser since I new from purchasing my car that they were open until Midnight at least in the service dept. I showed up with the tire, the service tech looked for a puncture wound, there was none. he pumped up the tire and sent me on my way....all this at around 11pm....free of charge! I also get my oil changed at Kayser since my car is under Ford's 40,000 mile engine warranty. I get a free car wash every time!!!!! It take the service people around 20 minutes for an oil change....no appointment needed! Would I recommend going here to buy a car or for service, sure. Not a yes or no---only a sure. read more

I have never leased a car before but the staff at Kayser made this a painless process for me. They answered all of my questions respectfully and I never felt pressured to do anything. I appreciate that I was able to test drive several vehicles before making a decision. Victoria, Beatriz, and Nick helped me to find the right vehicle. I am loving my Escape so far. Thanks! read more

Review for the Quick Lane service: I had a flat tire late Monday night and had a spare put on by AAA. On Tuesday night after work I was looking for a quick and easy place to repair or replace my tire. I called Kayser and they said to come right over. 1. They're open until midnight - very few other places in the area are even open past 6pm 2. They accept walk-ins until 7pm - great, who wants to make an appointment for a flat tire and then wait three days 3. Service was quick - I left with two new tires on my car within an hour 4. Front desk worker was friendly and knowledgeable but not pushy - he explained everything I needed to know and didn't push extra services I didn't need 5. Tires in stock - They had two tires in stock that fit my car, no need to wait for them to be ordered, awesome 6. Topped of fluids and checked brakes for free 7. Told me about things that might need maintenance in the next 6 months- 1 year but that looked fine now 8. WiFi in the lobby Total cost for two new tires = ~$300 Sure, I may have paid a little more for the service here than if I would have gone to Firestone but the experience definitely made it worth it. read more