Mohammad really provided clear and fair recommendations and offered a variety of options to fit my…read morebudget to repair my car and he was honest and helpful about repairs unlike other places I went to. I will definitely bring my car back for other needs in the future and recommend this place to others.

From the owner: Welcome to Penguin Auto, where we pride ourselves on delivering exceptional service and top-quality…read morevehicles to our valued customers. As a premier used vehicle dealer, we specialize in providing a seamless and family-friendly car-buying experience, offering a curated selection of "need nothing" cars that have been meticulously inspected and serviced by our team of expert mechanics. At Penguin Auto, we go above and beyond to ensure that every vehicle on our lot meets the highest standards of safety, reliability, and performance. Before being showcased, each car undergoes a comprehensive inspection and servicing process, guaranteeing peace of mind for our customers. But our commitment to excellence doesn't stop there. We also offer full-service car repair and maintenance to the public, providing a convenient and professional environment where your automotive needs are met with precision and care. For large jobs, we even offer loaner vehicles to ensure that your day-to-day life isn't interrupted. In addition to our exceptional sales and service offerings, we're pleased to announce the expansion of our facility to include new tires and tire installation services at highly competitive pricing. Whether you're in the market for a reliable used vehicle, require expert car repairs, or seek new tires and tire installation services, the team at Penguin Auto is here to exceed your expectations. Give us a call today to discover how we can assist you with your automotive needs.

Sam Milner at the Madison CarMax was outstanding. From the start he was friendly, personable, and…read moreclearly knew his stuff. He was well-prepared, walked me through the initial paperwork quickly, and sent me on a test drive with genuine encouragement to really get a feel for the vehicle. He even had the car cleaned up and ready with a big bow, which was a fun touch. After the test drive, Sam patiently guided me through the electronic paperwork with the right balance of humor and professionalism. He offered great advice on timelines, funding options, what to do if something like a manual is missing, and even encouraged an independent inspection. He also helped take photos of my new vehicle afterward. What really impressed me was that he also went above and beyond for my daughter, who was there for a separate transaction. He was friendly, took an interest in her compact car, and even helped remove some adhesive residue from the back of her vehicle. Sam made both of us feel welcome, valued, and respected. CarMax earned my respect (and loyalty) because of Sam's personality, professionalism, and genuine love for his job.

I bought a car in May 2023. The car is a Kia Sportage 2015 with a mileage around 43,000. According…read moreto the Carmax, this was a perfect-to-fit car and according to their inspection policies, they make sure everything is replaced, brand new parts, full inspection. To say that, I generally drive around 10-15 miles per day, sometimes 20 miles per day on the weekend. Some days I do not drive. However, within 3 years, I replaced the shitty engine GDi, braking pads, braking discs, etc. Last year I replaced the AC compressor and this year I also replaced the AC compressor and the stirring wheel turns out to be defective. When I bought this shitty car, I ended up paying $19,000 plus taxes. Since then I have spent around $10,000 on this car and according to Kelly's book, now this car is worth $6,600. What I want to say is do not believe the Carmax description on the car that they sell what you pay for. They simply rip you off on your money. Plus, Kia is the worst car you want to have. This is a very scammy company that can lure you into buying very used, shitty car at a very high price. Do not trust these people and this company. I am leaving the comment because I bought this car in this location in West Madison.

(This is a review for the used Toyota dealership.)…read more If you want to find an honest, kind and extremely knowledgeable sales person to buy a used Toyota from, I highly recommend Pete Stratton. Working with Pete felt like working with a wonderful uncle who wanted to make sure I got the best car for me. He was incredibly patient and persistent in looking for the hard to find used car that I was looking for. I worked with many different dealers to find my car. This used Toyota dealership was the best. The sales people work as a supportive team and there is a wonderful feeling that this creates. If Pete is busy, Austin is wonderful too.

Hands down has to be the best car dealership I've ever been to. My first time experience there was…read morejust so unique. Our car provider, Brandon Hernandez, presented us the different plans on our new car and gave us a comparison on how it'll work out in the long run. That type of service there is what will keep the business running.

Austin Rankin at Wilde East Towne Honda was very professional and personable. It was a very…read morepleasant experience. The team there is wonderful. I love that they show a video of the service (multi-point inspection, oil change, and tire rotation is what I received). He mentioned to me that just the day before they aquired a water machine (you can choose up to 3 flavors, sparkling/plain, options to add vitamins or caffeine). Fun...enjoy cool water while you relax and watch TV. I'm definitely going back & I told my boyfriend & co-workers! Thank you, Austin & Wilde East Town Honda Team!!! :D -Keri Riley (Waunakee)

Arrived at 8:23 for an 8:30 appointment…read more Long long long queue with no clear order... and people that arrived after me were served prior to me . I've also realized that if you have a specific advisor/consultant you can jump the line! One guy did this. Note to self--- have a favorite advisor/consultant on speed dial to jump the queue for checkin. At 8:55 finally completed checked in. It's now a 1.5 hour wait for oil change and brake fluid (code B17). I declined $500 of up-charges for preventative maintenance (that seemed reasonable) as it would have been another hour. Not sure why I was given an appointment if this is the service level. The person in front of me was told the same time for just an oil change. Hope the wait is a situation of over-delivery. I've been going here for over 4 years (when I moved to the area) for my 2018 CRV. Today I asked to use my accumulated "points" towards today's service, and was told they all went away when the dealership was bought out. Bummer again. Hum. I've had no service issues, but wondering if it's time to try the other Honda dealer in town as it's a similar distance to my home. Oh, none of the coupons on their website could be used as my tire rotation is "free" since I bought my tires here. That counted as a coupon. They do have a fun coffee machine and a small bowl of packaged snacks. Unfortunately the snack bowl has been nearly emptied by the crowd of people waiting for their card to be serviced. The Advisor was efficient and knowledgeable... thus the 3 rating. In reality, as I'm very annoyed with the checkin wait, inability to use advertised coupons, and service wait, I'm feeling a 2 but being kind. Its not the Advisor's fault that the appointments appeared to have overwhelmed the garage staff! Why book do many people for 8:30 that are waiting?

Bought a car from them where they said everything was check and everything was good, not even 5 min…read moreafter leaving with the dealer with the new car a check engine light appears (owner said he will cover it), they didn't have the second key and they told me i can either buy a second key for them or they will keep looking (i doubt it), front tires are at 5/32 and rear tires are at 2/32 which is pretty much considered legally bald and in my car it's a safety and mechanical hazard having mismatched tire treads, 360 camera doesn't work and i get a fault code each time i put it into reverse for rear camera, im curious to see what else comes next, i barely had the car for less than 2 weeks so wish me luck

Terrible! Purchased a $40,000 vehicle from them. When vehicle arrived, it had sensor codes and…read morecheck engine light on. Took it to the local dealership to be repaired and they kept it 4 days, because they couldn't get authorization for the payment for the total bill. Not only did I pay full asking price for the vehicle, I had to pay transportation fees, received the vehicle on empty, with the check engine light on. Had to pay out of pocket for repairs, because I was tired of them trying to negotiate a price for the services. All of this over a $2500 bill that I paid and I was offered $800 for reimbursement. They had the attitude of you can either take this $800 or nothing. When I was only asking them to fix the problems it had when it left them. This isn't something I caused. DO NOT BUY FROM THIS DEALERSHIP! Terrible customer service

Consumer Be Warned: Aggressive Upselling and Defiant Management…read more Every single time I come to this location for a standard oil change, the staff aggressively tries to upsell me hundreds of dollars in completely unnecessary services. When I finally brought this pattern of behavior to the service manager's attention, he couldn't care less. Rather than listening to customer feedback, he immediately became argumentative, claiming the services were manufacturer-recommended before he even bothered to check what kind of vehicle I drive. Save your hard-earned money and take your business to an honest mechanic who respects your boundaries and your wallet.

If insurance is paying your claim, expect the auto body shop to drag their feet and lie about…read morecompletion times. It will take a month plus, although they'll quote 2 wks, no matter if you're just getting a key mark on the door fixed. Your car will be the last in line to be worked on, and they don't care how long it takes. If you don't use insurance, be prepared to pay about twice as much as the repair should cost. I wouldn't go here again.

I've lived in Cross Plains longer than Incredible Cars has been here. I watched them establish…read morethemselves years ago, and they seem to be going strong. FINALLY I had a reason to stop by... My brother was looking for a work truck and I noticed a bunch in their lot. We scoped out the website first and found a few options that fit his specs and budget, so I was the "scout" that got to run over there and see things first-hand. Dave was super friendly - he gave me the straight-scoop on what he had, where they came from, and options (some had undercoating sprayed on them, etc). The trucks were in great shape - brought in from Arizona, and you could tell. Not a spot of rust anywhere. Clean as a whistle. The time came for my brother come see them in person and it didn't take long. We dealt with Jacob - also super friendly - and after a quick test drive, it was a done deal. About 20 minutes of paperwork and you're out. I'm impressed. That's the most I've ever trusted a car dealer, and I appreciated their honesty. Pricing there is pretty firm - they price to sell and aim for volume sales. You can try to dicker - we didn't, mostly because the truck was already nicely priced. I struck out trying to get Jacob to throw in their Corvette as a "finder's fee". Ah well. :) Next time I'm in need of a vehicle, I'll certainly check them out. I'd recommend others do the same!

Was not even in the market for a new vehicle. Came across The Incredible website after a…read moreconversation with a co-worker, and spotted a super cute BMW Z4 convertible at a great price. After thinking it over for several days, I went to test drive it and bought it right away. Dave was super helpful, friendly, and up front about everything. Had my bank account allowed it I would have left with a Jeep as well ;)

Great store to purchase a vehicle and also a great service department!…read moreBest dealership around. Great employees! Judy G

Thank you Travis Murray! I have been looking for a safe, reliable, and affordable used vehicle for…read moremonths, with no luck! Travis helped me find what I was looking for in less than 5 minutes! By far the smoothest car buying experience of my life! I can't thank this gentleman and Zimbrick enough! 5+Stars