I will never go back here. My husband and I have been taking both of our cars in for a couple of…read moreyears and won't do it again. AVOID! I reiterated 3 times what my problem was and they never listened-the paperwork was so inaccurate too! He treated me like an idiot. Worse, they charged me HUNDREDS of dollars!!!!! It was not a free diagnosis, AND the loaner car is $80!!! So a couple hundred out the door and they did not help me at all. Never ever ever going back. Horrible.

Do not take your car here. Front desk is rude and condescending. They will try and over charge…read moreyou, it has happened to me twice. Make sure you inspect your bill and your car if they work on it. If you get a warranty repair and it breaks, they charge to inspect the poor work they've done. And then you'll get accused of not filling up the loaner car when they gave it to you 3/4 full. Got a nice nasty phone call about that. Absolutely awful experience, should have learned my lesson before. Will never go back!

We were driving through Waunakee when our van's break line leak on 8/16/18, it was around 430 PM …read more We called 2 shops , both wont even take a look the van , they do not want to stay late . Adler's Automotive Service was the 3rd shop we called . BJ at Adler's Automotive Service was willing to stay late to fix . We went to Gold nugget few doors from garage , had dinner ,few drinks . BJ got our van fixed few hours later ,changed break line and brake caliper , price was very reasonable . We were glad he is willing to help ,otherwise we had to get a hotel in town , waited until next day . I recommend this repair shop .

I was visiting home for Thanksgiving and a couple days before I had to leave back for Atlanta, my…read morecar started leaking gas. I don't know anything about cars but knew that was bad news. I called around a couple places who were either closed for the holiday or were too busy to look at my car. I called Adlers and told them about my situation and they were immediately empathetic and found time to see me, even though they were already swamped with other vehicles. They fixed my car the same day, the cost was half of what they quoted, and they honestly treated me like a long term customer even though I'd had no established relationship. I wish I could use them as my primary mechanic and encourage anyone who's looking for some car help to give BJ at Adlers your patronage.

**** ZERO stars **** Avoid Waunakee Super-Lube! Last week,…read moreI went in there for an oil change. They started the oil change and then told me they couldn't complete it because my mechanic had blocked the oil filter and they needed a special tool that they didn't have. Turns out that they rotated a radiator hose clamp into the oil filter housing. Yesterday, I took my car into my regular mechanic for the oil change. Over the course of the past week, the direct contact with the oil filter housing and car vibrations damaged the hose and antifreeze was leaking. Thankfully, my mechanic caught it. I went back to Waunakee Super-Lube and asked how this could happen. The manager smirked and laughed, and said they didn't do anything - it was my mechanic's fault. Bulls*%#!! Their incompetence and dishonesty has now cost me over $600. Steer clear of Waunakee Super-Lube!! In response to the owner's reply: The facts remain that I had a radiator hose leak, which resulted in total repair bill of $650. The other facts: 1) The last time I had any work done on my car was with the mechanic in March 2025, which was the last oil change. 2) I came into Waunakee Super-Lube for this latest oil change. 3) A week later, I took it into my mechanic for the oil change and he saw the radiator hose was against the oil filter housing, and was leaking anti-freeze. I was half down in fluid which he topped off. 4) I came back today to have it fixed - when I pulled off the highway to get to the shop, there was white steam coming out from under my hood. So if you didn't have this special tool, how did the radiator hose get pushed against the oil filter housing? A hook tool might have been used to do the work of this tool, which didn't work hence the claim of needing a special tool. If my mechanic caused this, it would have been months ago and I would have had problems long before this past week. I attached photos that I took last week. Have a real nice day too, and bless your heart.

Service technicians were extremely friendly and got my car done in about 20 minutes. They were…read moreupfront about what my car needed today/ what wasn't an urgent fix.

Here are two pics showing I was told I'd get a $60 refund but the card has only $50. After calling…read moreFirestone rewards and getting the run around before finally being told to call Pomp's. So I called them. Only to be told they look into it and NEVER heard from the again. Not a huge surprise because getting the tires there and sitting in the waiting room, listening to all those morons working and there crappy attitudes that day was ridiculous. I guarantee I'll be on yelp posting this as well as facebook. Pathetic service and communication with these two companies. All I got to say to you both is FUCK YOU!! IMG_4723.jpg IMG_4737.jpg

At first I loved this place, they helped me out quickly and in a pinch. However, after i got 4 new…read moretires from here, i got a flat 3000 miles later. The person that helped me the first time never added the protection package to the purchase, or at least that is what i was told when i came in to replace the tire. I did not feel appreciated as a customer. They didn't take accountability for their error. they will NEVER have my business again, and i recommend to not purchase tires from here because they will tell you that they never added the warrantee that you wanted and will not do anything to reconcile an error. Inept clerks and TERRIBLE CUSTOMER SERVICE!!!!

absolutely shit company policy and lazy attitudes. they own't do roadside assistance unless you…read morehave an account w them or a national account.... just another company screwing the small local companies that get refused service because they pay w cash debit and credit. but if you were big corporation they be right there to help you.

Had a flat due to a spike in a rear tire and took the vehicle to Southside for repair ASAP. They…read morecouldn't repair the tire so they sold my wife two middle of the road tires. Good so far. Week later she stopped in to have two of the same for the front. Was told they were discontinued and sold her two entirely different more expensive tires. I told her to take it back next business day and get two of the same on the rear to match the front. Different attendant this time and he told her he could get two of the same mounted on the rear which she was previously told by another attendant were discontinued. She told him No thank you just make the two rear tires match the more expensive front ones. The attendant agreed and said he ordered them and would be about a week. Today she goes back in to have them mounted and they installed two of the less expensive ones in the front to match the ones in the rear. To top it off they charged another mounting fee for the two front tires installed today. How is that good business ? It was their mistake to begin with. My wife asked for the same tires all around and wound up with two different sets. Would you pay a total of 500 + bucks to have 2 sets of different tires installed on your vehicle ? I don't think so. How does all of this inconvenience fit in with the Southside Tire Mission Statement and the ABOUT this company posted on the website ? To top it off the installers left the tire sticker on the treads of one of the tires. I wanted to take the vehicle back to the store and express my extreme dissatisfaction with the follow up service provided but my wife is just totally disappointed with the whole situation. This type of service is TOTALLY UNACCEPTABLE no matter how you twist and turn it. I will NEVER recommend and or purchase another tire or service from this facility or any of its affiliates. Next time the spare in the trunk is coming out until a reputable tire replacement facility is located.

ILLEGAL BEHAVIOR - SCUMMY BUSINESS PRACTICES - AVOID!…read more We've been using Chet's for a couple of years now due to their proximity to where we live, however we will NEVER be returning our vehicles for service here after our experiences during the last few visits. Last Tuesday, my wife's car went into limp mode. We had it towed here just to get the diagnostic work done to see if it was something worth fixing. It had a failed coil pack a few months ago that she drove with to get it home. This caused premature failure of the first catalytic converter, which is exactly what the mechanic (Matt) found wrong with it. On Thursday, they called upon finding this out and asked if they wanted us to proceed with further diagnostics (to check if the second cat had failed as well) and repairs. They quoted us $1500 additional parts/labor for an upstream catalytic converter replacement. I told them yes to the diagnostics, but to call me before they proceeded with any further work, as I thought the price was ridiculous. I had a feeling that what I said wasn't received properly, so exactly 5 minutes later I called back and was explicitly clear that we ONLY wanted them to perform additional diagnostic labor to check if the downstream cat had failed. I know I spoke to the same person both times because the number they called from and I called back to is different from their office number. They said they would be sure to tell the mechanic not to proceed with the repairs. Assuming that this would be a 10 minute job (dropping a scope into the downstream cat), I went in Friday to check if we could coordinate payment for the diagnostic efforts and arrange a tow for the car. The front desk employee (Roman) tells me the total was $1700 ($200 diag, $1500 parts/labor for parts replacement). After I explained the situation, he went into the back, apologized for the miscommunication issue, and said they would get the parts removed ASAP and make us whole in terms of payment. I figured this was reasonable, mistakes happen, and they were owning up to it. Come Monday afternoon, we called to see if the vehicle was ready to go. I spoke with Jeff on the phone initially who put the mechanic Matt on the line. He explained that since the parts were installed and the car had been driven (50 feet to the parking lot), the catalytic converter wasn't returnable and we would be on the hook for the full parts/labor as quoted. I told him that wasn't happening, to take the parts off and give us our vehicle back as left. Making a customer pay for unauthorized repairs is EXPLICITLY ILLEGAL behavior, under Wisconsin consumer protection law. My wife went in Tuesday morning to check on the vehicle (1 week since drop off) and they told her it would be a couple more hours before they got the part off. I called them back Tuesday afternoon, and they are now trying to get us on the hook for just the parts and they would comp the labor. They were charging $700 for the part. The vehicle is 11 years old and worth $3,000 at most, we are just trying to get another year out of it and do not need pricey OEM parts. I told Matt this was unacceptable, told him the state law that protects consumers in this exact condition, and let him know we would be taking them to small claims court if they would not honor our request. He blew me off and tried denying responsibility. We called back one more time, asking to speak to only the owner, at which point we were finally told that they would only be charging us for the diagnostic labor as authorized. When we went to pick up the vehicle Wednesday morning, and they only charged us for the diagnostic work as agreed. However, I took a glance under the hood and noticed the original catalytic converter was missing. I had to go back into the shop and ask for the part back, which is worth $50-100+ of scrap value. Come on. They have also charged us for snapping wheel studs that they overtightened in the first place. Tread carefully, these guys (or at least Jeff and Matt) will nickel and dime you for everything they can get away with.

Do not use Chet's. I recently used them for a large repair,…read morethey were not communicative at all, and my car had a catastrophic knock when I picked it up. This was not relayed to me. I paid them $3400 and as I was driving away, I noticed the knock. I had to go back to bring the issue up to them, they would not take any responsibility. It could have been the worst case of Murphy's law at work, either way, they should have notified me of the knock before doing the costly repair.

I have been there a couple times and was very pleased. They explain everything in detail and make…read moreit easy to understand. They explain the cost in detail do you know exactly the cost. Very clean and there cookies are so amazing. They also have many healthy snacks and all kinds of drinks. I will continue to take my jeep there until everything is finished. The ones who do the work are very knowledgeable. They treat you like family. If you need anything done go check them out. I give Marc's Garage a "10".

I just recently sold a service business which I had for 52 years. Every business can have a…read moreproblem, but the single biggest factor regarding success is how those problems are dealt with. Sara and the rest of the staff at Marc's Garage could be the poster children for GREAT customer service. They refuse to cut corners and double down on making things right. And always with a smile!!!!!