I'm very grateful with Tom and James they were very helpful with a problem that I had with my carread more

My check engine light had came on and the worker who helped me was amazing! Unfortunately I didn't…read moregrab her name but she did a great job! I'm a 19 y/o girl living on my own, having her explain everything to me respectfully and throughly + put on new windshield wipers was exactly what I needed! Very grateful she was able to help me!

I needed to get my car battery replaced and Jovany did it for me. Even though one of the bolts was…read morescrewed in really tight and took several attempts to remove, Jovany stayed polite and professional the whole time and had a great sense of humour about the whole thing, even though I'm sure it was stressful for him. Give the kid a raise!

Parking lot sucks!!!!! Backed into a spot after a snow storm couldn't tell there was a massive and…read moreI mean massive pothole in that took up the whole spot!!! GUESS WHAT sliced my tire and cause me to get a flat less than a couple minutes down the road!!!!!!! Ruined my plans for the night and the following day!! (Disclaimer I love Oreilly's normally but YOU NEED TO FIX THE F' PARKING LOT) (Please and Thanks)

I'm sure they have the car parts and accessories that you need. It's just for me, every time I've…read moregone in, it's been a 50/50 toss up as to the service. And honestly, if I were a woman, I wouldn't touch this place with a ten foot pole as once there was person at the counter who treated me like I was a "dumb blonde female" when I asked a question about part availability and for confirmation that I would be buying the correct part. Look, I'll admit my knowledge about cars isn't the greatest, even after having worked at a dealership. However, I find it discouraging, and frankly disgusting, that you're going to make the assumption that everyone who comes up to you to ask a question doesn't know one iota about cars, male or female. Whether or not this person still works there, I honestly don't know as I haven't seen him the last few times I went in. However, if you want to not automatically be treated like an idiot, I would suggest traveling further to visit NAPA, Advanced Auto Parts, or AutoZone, where each time I've visited these places, I was at least treated with enough respect and not made to feel like I was interrupting the person's daily task of doing nothing.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Never before have I had a Mouse Problem in my car…read more In less than a year I have killed 16 mice in my new Hyundai Palisade. If I would have put the traps out continuously I would have gotten much more, I am sure. I have been to the dealer and they told me there is nothing they can do. A lot of help there. I went to two mechanics and came to find out the wiring in the car has soy base oil in it. No wonder they wanted to sell me an extended warranty for thousands of dollars. Mice are not nice and the dealer ???

horrible repair practices bait and switch tactics…read more take advantage of elderly will charge for work not done

Brought my vehicle into Zimbrick Eastside in Fall 2024. Parts were back ordered with no timeline…read moreon when they would arrive. Long story short, after 4 months they decided that customer service is no longer. They decided I needed to turn in the loaner and either go without or pay for one OR use an aftermarket part so I can get the vehicle back in the foreseeable future. Really no choice, had to get the car and went with the aftermarket parts. Couple weeks later, job was done (or so they say). Showed up to pick up the car. Car was out back (reminder it was there for 4+months) and it hadnt been washed, the paper floormat and plastic seat covering still in the car, although doing nothing since they were scrunched up on the side. I was going ot march back in and demand a little customer care but decided to just go home and take care of it myself. Got home and opened the hood. I look to one side and there was a 4-5" toothed gear just sitting on the side under the hood. Then I looked and noticed they had broken the plastic shroud over the engine and this is what triggered my review today. They have just gone to shit over there. Use them at your own risk, I will never again.

What a waste of time. Real market pricing huh? What does that mean? Let me tell you what it…read moremeans: we will find the highest price the car sells for and then jack it up so we can then bring the price down to full retail to make it sound like we're good guys. They charge whatever they want for cars. The car I was looking at was priced $3500 higher than the nada blue book value. It was hilarious to listen to them try to justify the price. "Just try to find one like this"....well, I did. Two of them in Madison alone. They obviously feel that their customers are idiots and don't own computers. I'm sure NADA and KBB are a pain for the dealerships, but that's how it is in this age. Customers can find the real value of cars before even visiting the lot. Sorry guys...it's a new age and tour not gonna be able to screw people any more. Hope you got "top dollar" at the auction. Jeff...I wouldn't never deal with you again. You didn't care about getting me a great deal. You were arrogant and unapologetic about walking away from me to help others. Never returning!

I was so stressed and nervous about getting a new battery. I don't have any understanding of…read moreanything surrounding cars so I was really worried I was going to be taken advantage of. Luckily, I got Marcia to help me out! She greeted me immediately despite how busy it was! She was super patient and understanding about my lack of car knowledge. She even taught me how to do it and answered all my questions. I am so thankful to her she should get a raise for being so amazing!

I stopped in here because something was wrong with my vehicle and I was worried the alternator…read morewasn't charging my battery. Jose (store manager?) came out to test it. He was very knowledgeable about what was going on, made recommendations, and had me on my way almost immediately.

ABSOLUTELY EXCELLENT! ***** 5 more stars for this dealership!! I was making a cross country move,…read moreat about 1100 miles into this 500 mile trip my transmission began to fail around 75 miles from Madison,WI, I called Zimbrick Nissan on High Crossing Blvd. I arrived at the extremely busy service department around noon and was kindly greeted by Quinton, he was very friendly and professional, and managed to get my Juke looked at quickly. My transmission needed to be replaced, they arranged for a ride to pick up a rental car. When the work was completed I flew back Madison on a Thursday, they provided a Lyft pick up at the airport. 25 miles from the dealership my car began to act up again, returned to Zimbrick and they immediately began extensive testing on the vehicle. I was in Madison at the dealership Thursday afternoon, and most of the day Friday. During this time I was provided with a Nissan Kick to drive, and Quinton, Cody and Dave the Service Manager went above and beyond to ensure I had everything I needed. They also covered the cost of my hotel! I was so impressed with the integrity, treatment and kindness that was shown to me, as well as observing the courtesy shown to the other customers by Neal, Cody and Quinton, I decided to trade my Juke in and purchased a 2026 Rogue. Dave introduced me to their salesmanBrook Green, who helped me decide on the best Rogue package and financing for me. Trevor handled the financing, all where extremely helpful, and did everything possible to get me the lowest pricing they could. I was able to drive home Saturday morning in a beautiful Nissan Rogue, thankful for the folks at Zimbrick and their efforts to make an unfortunate situation a lot easier to bear. Dave even called to make sure I arrived home safely!!!! Highly recommend Zimbrick Nissan!!!

We were out of town and had to make an appointment as I hit my mileage for our first oil change. I…read morehad completely forgotten about purchasing an oil change package and they found it for me, used the better oil - synthetic and washed the car for us! Everyone was very friendly and our car was in and out before we could decide on lunch. We didn't buy our vehicle from this location, but they treated us very well.

I took both my car and my wife's car in for oil changes today. Jennifer who assisted me was very…read morehelpful looking at histories and planning upcoming maintenance. I like the new program where the technician sends a video after his vehicle inspection with recommendations.You don't get that type of service just anywhere.

Arrived at 8:23 for an 8:30 appointment…read more Long long long queue with no clear order... and people that arrived after me were served prior to me . I've also realized that if you have a specific advisor/consultant you can jump the line! One guy did this. Note to self--- have a favorite advisor/consultant on speed dial to jump the queue for checkin. At 8:55 finally completed checked in. It's now a 1.5 hour wait for oil change and brake fluid (code B17). I declined $500 of up-charges for preventative maintenance (that seemed reasonable) as it would have been another hour. Not sure why I was given an appointment if this is the service level. The person in front of me was told the same time for just an oil change. Hope the wait is a situation of over-delivery. I've been going here for over 4 years (when I moved to the area) for my 2018 CRV. Today I asked to use my accumulated "points" towards today's service, and was told they all went away when the dealership was bought out. Bummer again. Hum. I've had no service issues, but wondering if it's time to try the other Honda dealer in town as it's a similar distance to my home. Oh, none of the coupons on their website could be used as my tire rotation is "free" since I bought my tires here. That counted as a coupon. They do have a fun coffee machine and a small bowl of packaged snacks. Unfortunately the snack bowl has been nearly emptied by the crowd of people waiting for their card to be serviced. The Advisor was efficient and knowledgeable... thus the 3 rating. In reality, as I'm very annoyed with the checkin wait, inability to use advertised coupons, and service wait, I'm feeling a 2 but being kind. Its not the Advisor's fault that the appointments appeared to have overwhelmed the garage staff! Why book do many people for 8:30 that are waiting?