I needed to get my car battery replaced and Jovany did it for me. Even though one of the bolts was…read morescrewed in really tight and took several attempts to remove, Jovany stayed polite and professional the whole time and had a great sense of humour about the whole thing, even though I'm sure it was stressful for him. Give the kid a raise!

Parking lot sucks!!!!! Backed into a spot after a snow storm couldn't tell there was a massive and…read moreI mean massive pothole in that took up the whole spot!!! GUESS WHAT sliced my tire and cause me to get a flat less than a couple minutes down the road!!!!!!! Ruined my plans for the night and the following day!! (Disclaimer I love Oreilly's normally but YOU NEED TO FIX THE F' PARKING LOT) (Please and Thanks)

I was so stressed and nervous about getting a new battery. I don't have any understanding of…read moreanything surrounding cars so I was really worried I was going to be taken advantage of. Luckily, I got Marcia to help me out! She greeted me immediately despite how busy it was! She was super patient and understanding about my lack of car knowledge. She even taught me how to do it and answered all my questions. I am so thankful to her she should get a raise for being so amazing!

I stopped in here because something was wrong with my vehicle and I was worried the alternator…read morewasn't charging my battery. Jose (store manager?) came out to test it. He was very knowledgeable about what was going on, made recommendations, and had me on my way almost immediately.

If I could give zero starts I would! Awful customer…read moreservice, awful staff, and no help. I called this location (as well as others) they told me the part I needed was in stock. I asked them if I could pick it up in the morning. They took down my info and said "we've made a quote for you and they will be able to help you out". This was a lie. When I came in the lady who "helped" me informed me this part doesn't exist in store, there's no call or quote on file and everything I did lastnight was all made up. I asked multiple times to check or see what may have happened. But nothing. No help, just left sad and empty handed. I called a neighboring location and they helped me out, they got the part ordered from Stoughton and have it in a hour. Seriously wish this store could have had some helpful services, but I would never recommend anyone to come here after dealing with that.

Knowledgeable employees who helped me quickly find the part I needed, first on their computer…read moresystem and then in the store. They gave me recommendations on the better brand and their own opinion of what they would buy if they were in my shoes without pressure to buy the most expensive parts. After I was checked out, they offered to install it for me, but I declined because there were other customers in the store and I could do the job myself, but it was a nice offer. Will return!

I was visiting my mom in Madison when I stopped in; knew it was going to be raining again the next…read moreday. My back windshield wiper was past its need to be replaced & I didn't want to drive two hours back home in the rain not being able to see out the back. I went into J&H and John promptly looked up what size I would be needing. He called out a very friendly & helpful employee to not only grab the one I needed, but also install it for me! I was very happy I stopped in at J & H. Fast, helpful service from some really nice guys. Does this lady (with her purple hair) know what she's doing in the auto part shop? No! I was a little nervous honestly, but you made me very comfortable, so thank you!

Owner gave me phone numbers of mechanics he knows and could recommend. Saved me a TON of money!…read more Very nice.

I scheduled with them to restoration for my headlights for my Toyota Prius but he had family…read moreemergency so he couldn't make it that day but he apologized for that day but he made my day by doing it with no charge. I highly recommend this business to anyone and everyone. I wish I could give them more than five stars

From the owner: Home of the $3995 Vehicleread more

I came looking for some soil that was priced right, an excellent sale. Alex helped me find it, said…read morethere was some in the back. He also helped me load it into my car. Excellent customer service!

Trailer hitch installation bungled and then bungled. Failed to notify customer when incomplete…read moreparts were delivered for scheduled installation. Refused to schedule completion until necessary parts were in hand from hitch company. Delayed about one month from order. Botched installation blocked standard equipment tailgate motion sensor switch under bumper. Failed to follow up with hitch supplier and make good.