This place is always busy, the Employees have gated parking. It's clean and cool in there. They…read morehave Security as you walk in. Greeter is always busy with Spanish speakers. They have like six people working the windows. I believe they don't let anyone in at 3:45 since they close at 4 pm. The Customer Service Agent was really helpful and informative. I was not able to get what I needed because, I didn't need it after all. I waited forty five minutes to get some help that I didn't need but, at least I got a yelp review out of it. Your welcome.

I finally got sign up, after a lot of frustration, trying to reach someone and being told someone…read morewould call me back to make an appointment in seven days. I asked after they call me how long till they schedule an appt. when they call back, they said, in about a month. Really! I also sat at the Ft. Worth SS office for an hour and a half. They still had over 50 people in front of me and I couldn't stay any longer. I finally went to the Cleburne office, they were super nice and helpful. I was in and out in less than 30 min. with everything in place.

For as packed as the room was, the line moved rather quickly. After signing in at the kiosk, I…read moregrabbed my number and took a seat. In the end, I learned all I had to do was to stuff my documents in an envelope and place them in the drop box. Wish I had noticed this up front. Live and learn. Oh well! At least I was able to ask a few questions of the clerk attending the window. Not sure how long it will be before getting a response from my disability application. Next time I will make an appointment for earlier in the day.

Apparently appointment times do not matter. You need one to be seen, but you won't get seen until…read moreapproximately 2hrs and 45 minutes after your appointment time. At a loss for words as to why I need an appointment at a specific time, but am waiting that long to be helped.

Well organized as long as you make an appointment in advance. We were in and out!…read more Come prepared and this will be an easy appointment.

Hi old folks! Yes, you too. If you're looking at the Social Security Administration, you're getting…read moreup here in age like myself. Okay so it's just me? Given the current cuts DOGE went about with a chainsaw, one would expect the SSA to be off pace a great deal. Well you'd be wrong. My experience has been exemplary. They seem to have really stepped up their efforts to still provide the best service. I expected this to take time given the numbers of physicians I see, specialty care, records from more than 6 different offices or agencies trying to be precise with details. I was under no illusion this would be a fast process. I wouldn't want it to be. Decision of this magnitude deserve time so they can be thorough. Given all that, and the people there having to go in to work under pressure of threats to their very careers and livelihoods? That alone would crush the spirits of even the toughest worker, so I fully understand they are fighting a battle now, yet they dig in. I feel for every worker out here in this new environment of fire first, ask questions later. I for one could be more proud of the job they do. We're all going through a struggle, some of us more than others. It's good to have an agency within our government that is here to help make that struggle more bearable, less alone. 5 stars isn't nearly enough these days. IMHO, they are truly doing a bang up job no matter the personal outcomes. Peace folks.

I arrived at this location prior to the doors opening, received a number ticket from a very…read morefriendly and efficient employee. I was about 15th in line, but was speaking with a representative by 9:10am, who was extremely helpful and courteous. She provided the form I needed and will file on my behalf. I was expecting to stay there much of the morning, but was on my way home by 9:30.

I spoke to Carmen and Mr Duran today about important letters that I need for my medication…read moreapproval. I am so impressed with Carmen! She is very much knowledgeable about all the information that I need from SSA, and she is very helpful. She actually put the information I need in the post today assuring that I get this ASAP. I wish I have more people like Carmen in my dealings every day.

I did not make appointment but was assisted promptly. The agent who assisted me (wish I could…read moreremember his name) was so courteous and efficient, and even appeared joyous. My visit was a very positive experience and rate it 10 out of 10!

Very kind and helpful staff! The woman checking people in got right to the bottom of my issue and…read moreresolved it quickly. This place is great!! I've been trying to sort out my issue on line and through the mail with Fort Worth office but I didn't want to go into Fort Worth office as they've been rude and unhelpful. This Denton office is the complete opposite!

I have been to this office several times over the past few years, and it's always been clean and…read moreorganized. The people are always friendly and helpful, today I was helped by Mr. Johnson, and he provided me with great service!

Literally THE worst experience I have ever had. I was there today for a scheduled appointment for a…read morename change after marriage. Upon walking in and checking into the kiosk, the African American security guard made a beeline towards me to inform me that after I get my ticket printed out, I am not allowed to have any food or drinks with me. I was holding onto a clear water bottle but no food. I look down at my stomach and tell him that I am 6 months pregnant. He didn't apologize just said "oh" and stood there by us. This is the first time I have been approached by someone in a federal building who demanded I either throw out my clear water bottle or put it back into my car. Mind you, I am visibly uncomfortable and bumping. My husband and I sit down to wait for my number to be called and then an Islamic woman walks in, gets her ticket at the kiosk and has a large cup of coffee with her. She sits in front of us and I turn to look at the security guard. He did not get up and walk towards her nor did he even say anything at all to her while clearly looking at her. Guess he picks and chooses whom to harass. When my number was called, I was pleasant with the employee working behind the glass. He was not at all pleasant and seemed annoyed I was there and he had to actually do his job. Zero personality and it didn't feel professional or courteous. When we were done, before I even had a chance to get up from the chair, he quickly closed his shade, indicating that he was done with me. No asking if I had any questions or anything. I am so glad that I don't live in McKinney and that I don't have to do any business there. Being new to moving to TX, that office definitely lacks any hospitality. And that's saying something from a New Yorker. I didn't feel safe there and staff is super rude. Two thumbs down.

Moving from California, I was impressed by the speed at which I was able to get my car registration…read moreand title handled by the Tarrant County Office. Unfortunately, the DPS is an entirely different experience. Both offices may provide the necessary documents for operating a vehicle in Texas, but the speed of service is worlds apart. The problem is not with the efficiency of the workers themselves; the problem is with the number of workers. DPS needs to open more offices or greatly increase the number of windows open at each office. There is simply too much demand for the supply. Yes, the employees operating the line inside and outside are bitchy. But who can blame them? They're out there day in and day out dealing with crowds of people who don't want to be there, who are inpatient, rude, and unmerciful toward the employees. Their employer offers them no hope of improvement - no light at the end of the tunnel where they'll hire 50 new workers to meet the demand, reduce the stress, and relieve them of their burden. This is their life. Every day. Dealing with this line, these people, this work environment. Of course they're bitchy! Outside of increasing the number of service windows, my suggested improvements would be to allow people to make appointments days or weeks in advance (California DMV does this), to increase the size of the waiting room so more people can be seated indoors, to install some sort of shade structure for those waiting outdoors in the heat or rain, to make more services available online or at AAA, and to remove the "no food inside" rule. There's a good number of kids that get dragged to the DMV, and it's unreasonable to remove snacks as a distraction while they wait for so long. In case it helps, I tried for days to make a same day appointment online and there were never any appointments available. I showed up on a Friday at 10am but the line was literally around the building so I drove home. Today I showed up at 7:30 and I was probably the fiftieth person in line. I got in the building a little after 8 and was out the door by 9am. I did discover that you can get a same day appointment if you go to their website at 7am ON THE DOT, but I decided to just show up and wait. All in all, an hour and a half isn't the worst wait I've had at a DMV before. This may be Texas, the land of deregulation and limited government, but it's still the DMV guys.

Not many people have a great experience here but let me tell you we were one of the few that had…read moreamazing, quick and friendly service. We went on a Friday morning got there around 7:25, someone came in line about 7:40 split the lines asks what we were there for. We just needed to do a License renewal, and they took about 20 people and we were seriously out before 8:25. So we were lucky I guess but the checkout person was nice, and super helpful.

A lot of marketing in Prevention but If they stole your SSN...they do not even know what to to and…read moreyou are screw

Christian sent paperwork to the wrong address twice. Six months later, I called the main SSA in DC…read moreto get the situation fixed and she called me up to yell at me (!) and claim she hadn't sent the paperwork to the wrong address. I said she had. If she sends it, I'll gladly fill it out and return it. She swore she would, and if she didn't have it back in 2 weeks, she'd cut our disability payments, making us homeless. Of course she hasn't sent it. I called to ask to speak to a manager and never got to bc "they're all busy." Luckily I'm resourceful and found it online and filled it out there. It's being processed without her interference.

I mean, it's the DPS so expect a wait. And yes, expect a wait even if you have an appointment. The…read morestaff at this location is very helpful and friendly despite the crowds and various moods from customers. And for some reason, this location always has appointments available sooner than other DFW locations. Worth the drive wherever you are in North Texas.

What an incredible visit to the DPS Mega Center! Yes, you're hearing me correctly, I had an awesome…read moreexperience. This center knows how to do handle crowds and their needs. There are lots of staff roaming through the waiting room answering questions and ensuring everyone has the correct paperwork filled out correctly. I was there for a renewal of my driver's license. This time around I had to take a driving test. I hadn't had a driving test for over 6 decades. The need for a driving test was due to my left leg amputation. The state had to ensure that I was safely able to control my vehicle. My number was finally called and I "scootered" back to the kiosk to meet the representative that would be helping me. Nicole, my representative, was AWESOME. She was so helpful. Nicole also administered my driving test. Troupers no longer do this. She was very through delivering instructions during my test. I had practiced my parallel parking the evening before. Heck, I hadn't paralleled parked in ages. To sum up my story, I passed my driving test with flying colors and experienced exceptional service from Nicole and all the other personnel who were so helpful.

J. Jones was very kind and extremely helpful in assisting me with clearing up an issue. The line…read morewas long and I could not seem to get an appointment online.B that's the reason for my four star instead of five star. Everyone that I dealt with was polite and I didn't Widdis any other issues.

The staff member who took my appointment today, April 20, 2026, was incredibly rude. I brought my…read moremother there as scheduled and waited for my number. I kept asking the attendant if anyone had called my number yet because I hadn't seen it. When my number finally appeared, I went in and was refused entry because she said she had called me twice but I hadn't come in. I tried to explain that I hadn't seen anyone call me and my number wasn't displayed on the screen. I waited for several hours, enduring the noise, and she still refused. I turned to the attendant and only received an apology. She then stated that it was best not to help me, even though I shouldn't have made a mistake. She was incredibly rude and unworthy of being a helper for American citizens in a workplace serving the United States. I am extremely disappointed...