This place is useless. Do it yourself mentality's.
You walk in, and to your left you have rent a cop Officer McGruff. He has a sign basically saying, "Don't ask him anything" Why would I want too?
You sign yourself in via Kiosk
My spouse had looked up everything he needed to know to sign up to receive his Social Security Benefits. He had ALL his paperwork with him. It said to sign up 3 months before your birthday. The web page also said an appointment is NOT required but maybe useful.
He signs in and a ticket prints out. Looks like not a long wait, not many people waiting.
45 minutes we wait and his number is called. Not bad. We get seated across from Joanna/Johanna/Johana? No greeting, strictly business or lack of. I asked her what her name is since she didn't introduce herself.
He told her what he needed to get signed up for and she immediately said, "You need an appointment!" I said, we brought all the information required, which she replied, "Go online and make an appointment" (We had left the laptop in Oklahoma, and I am NOT doing her job via laptop or phone) I looked around and 3 other people were waiting and they had plenty of employees. The place was not busy. She then proceeded to tell us we could do ALL the paperwork online. I asked, if she could PLEASE make the appointment for us. Geez Whiz! She was disgruntled from the get go. She mumble something. Huh? She obviously didn't want to even do that. She kept pushing go online for everything!
Okay Sister Johanna, I am retired 33 years Teamsters Union and proud. We NEVER gave our work away! I never advised a customer to go online and locate the shipment themselves. They could if they wanted to but I NEVER suggested "Do it yourself" Giving YOUR work away eliminates jobs.
Hope your number 1, on the seniority roster, but you giving away work lays off the bottom person. And by the way, he CALLED and canceled his appointment. Going to a different location, without an appointment!
This location needs a sign posted, IF YOUR SIGNING UP FOR "SOCIAL SECURITY BENEFITS"
AN APPOINTMENT IS REQUIRED, NO EXCEPTIONS!
So basically we went and waited to be told we needed an appointment. All this could of been easily eliminated if something was posted or if Officer McGruff could talk! read more