Well organized as long as you make an appointment in advance. We were in and out! Come prepared and this will be an easy appointment. read more

Hi old folks! Yes, you too. If you're looking at the Social Security Administration, you're getting up here in age like myself. Okay so it's just me? Given the current cuts DOGE went about with a chainsaw, one would expect the SSA to be off pace a great deal. Well you'd be wrong. My experience has been exemplary. They seem to have really stepped up their efforts to still provide the best service. I expected this to take time given the numbers of physicians I see, specialty care, records from more than 6 different offices or agencies trying to be precise with details. I was under no illusion this would be a fast process. I wouldn't want it to be. Decision of this magnitude deserve time so they can be thorough. Given all that, and the people there having to go in to work under pressure of threats to their very careers and livelihoods? That alone would crush the spirits of even the toughest worker, so I fully understand they are fighting a battle now, yet they dig in. I feel for every worker out here in this new environment of fire first, ask questions later. I for one could be more proud of the job they do. We're all going through a struggle, some of us more than others. It's good to have an agency within our government that is here to help make that struggle more bearable, less alone. 5 stars isn't nearly enough these days. IMHO, they are truly doing a bang up job no matter the personal outcomes. Peace folks. read more

This location is slow as molasses and over half of the windows are closed due to a staff shortage. Got here at 10 am and wasn't seen until 2:40. UNACCEPTABLE! Save yourself the trouble and drive to another location. This location is GHETTO and their workers are unprofessional and need training BAD!!! 0/10 don't recommend. read more

I made an appointment online nearly 2 months ago to change my name due to marriage. I arrived 10 min prior to my 1:30 appointment, checked in at the kiosk at 1:22 and was immediately called to desk 8. The clerk found my online application, checked my documents and handed me a receipt. I was back in my car at 1:29 calling my husband to tell him I was done. I was amazed, as the waiting room was full. I never expected such fast service from a government office. read more

I always wonder why online appointments are not an option at Government offices. You have to go in person, collect your token from the automated kiosk and wait until your number is called. Seems so counter productive and a huge waste of time and effort. The wait is anywhere between 1 and 3 hours depending on the work you have to get done. The staff are non-chalant but get the job done, which is what is needed. Not a fan of going to the SSA but sometimes we dont have a choice. read more

Social Security Administration - Entrance - Public Services & Government Near Me - Grand Prairie, Texas

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Mr. Hooper at window #8 on Thursday January 8, 2026, attended me. This is the second encounter with Mr. Hooper that I have had a bad experience. He is very unprofessional and childish. Last Fall 2025, Mr. Hooper was very rude and unprofessional. I never gave him a reason for him to be rude. He is living in S I N. He will NOT make the rapture. read more

The office hours already passed. But the call automatically says that the people will be helping sooner. Appointment is required to visit the office. But there is no way to get any appointments since no one ever picks up the call read more

I must say I am impressed with the process at this office! I was expecting a horrible experience based on the reviews; however, I was literally in and out in less than 15 minutes! My appointment was at 10, and I arrived and checked in at 9:46. My number was called at 9:51 and I walked out the door at 9:58. I needed to update my SSA record with my maiden name, so I called SSA first, NOT the local office and they made the appointment for me. Since this office is now by appointment only, I think the key is doing whatever you can online first, then if an appointment is needed to complete the process, it takes less time in the office. I filled the application out online first and was provided a control number confirmation which I printed out and brought with me. Since my application was located with the control number, the only thing left for me to do was provide the required documents. I had my divorce decree and drivers license in hand and the guy assisting me made a copy of my documents and sent me on my way! Now I know every process and issue is different so some things may take more time than others, but having the required paperwork and documentation ready along with an appointment saves time and frustration. Not to mention everyone in the office was pleasant from security to other people waiting to the staff. read more

I am in the middle of a terrible experience. It is April 18, 2025. I recently got an unexpected work opportunity. They require a physical social security card. I recommend planning six years in advance if you are dealing with this location in Grand Prairie. Will provide updates. read more

Horrible experience ... very unorganized and the wait was LONG. Sad that Government does not care

They say you have to take an appointment. I did, when I showed up they said I was not on the appointment. Then try to do just a walk-in and they said they changed the system to appointment only since January. I tried to do the appointment by calling but there was a 2 hours wait before I can talk to anyone on the phone. Not impressed at all with the SSA read more

This is the worse government office in the history of social security,the offices do nothing but sit and crack jokes,the people that are supposed to help the people,some of them don't speak English well;plus have a bad attitude Window #33.This place is a joke and health hazard,because there are to many people in this place at onetime.Very poor management and support. read more

Very busy but handled the crowd well!! Thank you Took care of my questions quickly.

Office moved patrons along pretty smoothly since the overhead counter wasn't working.

I had a great experience at the Social Security office in Grand Prarie on Tuesday April 15, 2025. I made an appointment on the phone but could not be seen for a week. I decided to go and walk in. I was told you need an appointment and I understood then a woman was asking each person if they had an appointment because they did not accept walk in's anymore. I told her my brother passed away in Oct and only needed a copy of his 1099 tax statement for my Lawyer to complete his last tax return. She told me to check in because it would be fast and easy to get it. The Security man was a great help for me to check in. I got my number and was called in 1/2 hr and got what I needed and complemented them on how organized they were and how many windows to help people. I read reviews before I went and could not believe how many negative reviews there were even blaming President Trump and Elon Musk for their frustration. After observing how good their process was I came to the conclusion that many people who complain don't like to follow rules or don't have the right paperwork to get service. God Bless all the employees who work at the Grand Prarie Location. Follow the Rules and you will have a great experience like I did. read more

The security guards were both friendly and helpful with the screen check in. I had to go back again because I required extra documentation. Both times the agent behind the glass was kind, understanding and helpful. I am so glad when public, government offices work this well. read more

I arrived at the Social Security Office at Grand Prairie right around 3pm. I figured since they closed at 4, I should be able to have enough time in the office to get things done. However, when I got there, I saw a few people walking along the doors, not able to go in. Everyone was wondering why the front entrance door was locked at 3. Finally we were able to get someone come to the door. He opened the door and explained to us that the office was closed because they were at capacity. It was extremely disappointing since no one expected the Social Security Office would close earlier even though they posted on their door that their office hours were 9a-4p. Before I went there, I called multiple times, two days in a row, trying to get an appointment but each time I called, the wait on the phone was more than 1 hour and 30 minutes. I had no choice but to drive there. No luck either! read more

Security guard told me I had to make an appointment to apply for social security card and told me to call the number on the door. This was at 9:40am. I called and I waited 1 and 10 mins and still no answer how am i suppose to make appointment read more

Social Security Administration - 1hr and 10 min wait and still no answer - Public Services & Government Near Me - Grand Prairie, Texas

I visited the office in Grand Prairie today 7/2. I was told there's a three hour wait period . I have a lot of patience so that did not bother me. However,I am not a person to cast aspersions but I ascertain the supervisors really need to be more tentative and show respect to the public. Why do people have to be so rude and condescending? Two female African American prudes would not acknowledge us by any means so don't dare ask a question. The two security officers were introverts. One more than the other eager to assist The African American male who was calling names and the caucasian female also affable but those two reclusive females should not work with the public. SYSTEM CHANGE NEEDED!#*# read more

First of the week, March 25th, 2024 I went to the SSA office @ 2201 Colorado Blvd., Denton, TX 76205. After 'many' years with same bank corp., I had recently changed to JP Morgan 'Chase' bank. After decades with same banking system, I depended on the person who enrolled me as a new customer with chase. Among other errors caused by my lack of understanding the proper protocol, the form that was filled out and signed never made it to SSA offices. I was in trouble; had not received the March 2024 SS check, and was uncertain the status of future checks. Made an appointment, and was assisted by Mr. Braum (spelling ?). He verified my identity, entered my banking information; advised that my Feb. check would arrive in bank auto deposit in 3 to 7 business day (It was there by Friday). Also advised me to notify SSA 'directly' if such issue was to ever occurred again. Your agent was friendly, professional and very skilled. He was very much appreciated!! read more

I just wanted to leave a review on the wait time it's Friday I got here at & checked in 9:30 am and leaving at 9:55 am. Friendly staff a lot of workers they calling numbers very fast. The intercom is very loud. I was in and out!!! read more

Someone called this office and reported that my mother was dead ...and without verifying ANY INFORMATION, THEY SUSPENDED MY MOTHER'S MONTHLY BENEFITS. I have had to come the this office 15 ..times .yes 15 times to get error corrected , they finally cut my mother a check March 8th for 4 months back pay and that is NOT EVEN ALL THEY OWE. The supervisors FiFi and Two other ladies ...one with short bob haircut , and the other one with long hair and are so not fair administrative staff .I watched them sift through the numbers people pulled for service for the Easy things and left everyone else to wait to be served at the clerk window ...Then She verbally told me She had a 2 pm meeting and did a role call to only delete numbers for people who didn't answer, some spanish speaking families got deleted because of the language barrier. She said she couldnt help me ..as a supervisor. When I finally got my mother some help they called security on me saying I was being irate. Well my mothers house was in foreclosure ..since she had not received her monthly check along with utilities past due with no mercy for her from bill collectors ..and Mr Adams the security guard , witnessed myself and my mother come to this office and sit for 8 hours to only be promised things that didnt happen from these same supervisors. People should really know the reason the wait is so long is the supervisors are SIFTING THROUGH NUMBERS FOR WHAT THEY WANT TO ACCOMPLISH QUICKLY ..THEN when 3pm hits they come out to the lobby and introduce themselves like their helping by starting to clear and place people in booths so they can leave on time . They Have the security guards attempting to help people with forms xeroxed on the counter . The tv number service doesnt work. It randomly selects numbers , then assign them to Desk Desk not a booth ...and they get deleted . Once again they promised my mother they would get her account fixed and they even admitted their error in writing, so if you can admit you messed it up .fix it Immediately. People lives are hanging in the balance for Rude supervisors who cash tax payer sponsored checks , and refuse to provide help in a timely fashion. But have the nerve to get upset when you call them out on the issues that a supervisor should have fixed LAST YEAR ! OR BETTER YET ...WHEN THEY CUT HER A CHECK AT THE PHYSICAL OFFICE ON 3/8 SHOULD HAVE BEEN FIXED . SUPERVISOR WITH THE Bob haircut assisted us then that was trip 14 to office .. When i told her upon arrival we had been here 13 times to be told it was processing...she said ..well its gonna be 14 ...have a seat ....then she called securty on me then ...what kind of response is that from a Supervisor. Also this is a sad situation when our elderly/ disabled are left to the mercy of these people, again my mother came in nice quiet and peaceful 13 times alone to be told its processing, I got involved on the last 2 visits . They called security on Me ....WOW if you their mother was in the same position , they would be just as mad to being going in circles with no clear decisive answer ...almost loosing her house and bills piled up , no medication due to no benefits , just sad in 2024 people can mess up as a Government entity and then make you the problem. read more

terrible office to go to would not recommend no is friendly or helpful !!! everyone has a attitude and hates their job apparently read more

I recently got married and I was nervous about forgetting documentation so I could change my name. I received a quick response when I called and everyone was super helpful when I arrived. I didn't have to wait very long and I was able to change my name quickly after getting married (about a month)! :) read more

You just need to be there early. It opens at 9 am. We got there at 815 am and the officer gave me a ticket # and said to be back at 845 pm. He started calling the #s and was told to go line up there and someone would me which window to go to. Very organized. In 20 mins I was out. read more

The first I went to the Social Security office one of the officers asked why I look so mean and the thing is I had a mask on. Ever since then when I come, go early to get a ticket & I may go sit in my car or chose to stand in line. I love how he has everything running so smooth. He doesn't play, you get another number at 8:40, 8:50 you sitting at a window. they open straight up 9 o'clock and you may be gone by 9:15. He gets a 10 in my book!! read more

Went to get card for my daughter; they made me leave my drivers license and then they lost it, now I can't get anyone to answer my call and find it. read more

I arrived a little after 9.. Got a turn on their automatic machines and waited about 30 min to be served. It took less than 10 min to complete all my request. Everyone was really helpful and they were keep things moving fast. I went to update my information. read more

Not understanding why the offices are still closed and why it's taking over 4 months for them to handle a replacement card request that can only be done through the mail . I guess this is government at its best read more

Ah, the Social Security office. Just the place no one wants to visit. I found myself in need of a new Social Security card and a letter for documentation purposes so I forewent the online application and opted to visit the actual Social Security building. The reviews were all spot on. You walk in, enter the line by logging in on one of the kiosks, and then take a seat. The gentlemen who work as security at this office are extremely helpful and entertaining as well. Everyone receives a number but there's no screen that notifies you when your turn is up. Instead, you have to listen for a faint number/letter combination over the intercom. When you add in voices of people talking loudly, it's quite possible to miss hearing your number being called. Luckily the gentlemen who work there will call out numbers to make sure everyone is seen. I waited about 30 minutes overall and then it was my turn. I spent about 5 minutes with the gentleman who processed my application and issued me the letter that I needed. I would definitely come back to this location because everything was easy peasy. read more

I arrived around 9:46am on a busy weekday. They had a couple of security guards and they helped me to the paperwork I needed. I sat down after finding the right paperwork I needed to complete my social card trip. I looked at my number and realized it could be awhile before I was called. (I was in the 60's, and they were in the 20's). After a few moments of playing a couple of games on my phone, my number was called. It didn't take even 30 Minutes to be seen. Once inside the cubicle area, I was greeted by a gentleman behind a plexiglass wall. He asked for my information and Identification. He was not in the best mood but I got what I needed done. Well done! It was worth coming in. read more

Really good social security office. Very fast to get in and out after you've been helped. The staff is friendly (Ms Bryant) and the two detectives on duty Mr Nichols & Mr Feldman are helpful and go the extra mile to help. read more

If I could rate this freaking place a -0 I would. The main SSI number advised me to contact my local office to resolve an issue, so I did. I've been trying to get ahold of someone on the phone for TWO DAYS! Two mf says! That's absurd. Covid isn't a reason to be unprofessional and just flat out lazy. They'll literally pick up the phone, say some mumbling worlds to someone in front of them, then hang tf up on you. I had someone literally pick up and just hold the phone until I started being annoying and pressing buttons because I knew their heavy at breathing behinds was on the line. That's dumb! I've called over 10tines with the same results Each time. It's sad. How is this acceptable when people need to resolve their issues?! It's not surprising coming to the reviews and seeing literally the same issue. Wow. I'm heated I ain't gone lie. read more

Social Security Administration - Proof that they're not answering or answering and not saying shït! - Public Services & Government Near Me - Grand Prairie, Texas

Changed my last name after marriage and what I thought I'd be dreading turned out to be a piece of cake. The front security guards made it a pleasant experience as they greeted & directed everyone then cheerfully chatted with those who were waiting. I went on a Friday morning and left after 30 mins! read more

I loved going to this office!!! It's sad to say but the gentleman working here make everything fun when you first come in. This office is incredibly fast and well organized by every single person working here! If you get here right when they first open you will only wait and be done in 30 to 40 minutes tops. Go to this location!! read more

I wish I could give zero stars. All I needed was a replacement card for a minor child that I was not able to do online. I waited almost 2 hours and when I finally got to a person he was so rude to me you would've thought that I was just scum of the earth. Rude rude rude. I don't understand why our taxpayers are paying for people to treat us so horribly. read more

I've walked in two times since the start of 2023. I never had to wait more than 20 minutes. Everyone was very helpful and friendly.

Absolutely the worst customer service I have experienced. I went in for a simple name change. The worker was extremely rude because she didn't like the fact that I did my application ahead of time, online. She preferred paper applications, and let that be known with aggressive language and behaviors. Once she got over throwing a fit of having to verify the online application, she refused to confirm the updated information so I have no idea if my new card will be correct. I guess I'll have to wait and find out in 2 weeks when it arrives in the mail. (Grand Prairie Office, Counter 8, older Caucasian lady with grey/blonde very short hair that apparently has a distain for customers that are prepared). read more

It wasn't as bad as I thought to get a name change! I arrived around 9:50 a.m. (they open at 9) and the place was completely filled up with people. There are no clear instructions, but you check into the computers to the left when you walk in. The computer prints you a ticket and you wait. The security guards seemed friendly and interested in helping people get in and out. Unfortunately food and drink is not allowed in the room. It would have been a more pleasant experience with my Starbucks. There are more than 30 kiosks and I don't know if each person is dedicated to doing one type of thing, but only 30 minutes after I checked in they called my number! You can fill your paperwork out at home and bring it in to save time. It took about 5 minutes at the kiosk to change my last name. This place is 3 stars, minus 1 star for not allowing food and drink, and minus another star because taking care of business is never fun. Other than that, it was A-OK! read more

How can we schedule an appointment if they aren't answering the phone? There's got to be a better way to handle this. Just terrible.