What an incredible visit to the DPS Mega Center! Yes, you're hearing me correctly, I had an awesome…read moreexperience. This center knows how to do handle crowds and their needs. There are lots of staff roaming through the waiting room answering questions and ensuring everyone has the correct paperwork filled out correctly. I was there for a renewal of my driver's license. This time around I had to take a driving test. I hadn't had a driving test for over 6 decades. The need for a driving test was due to my left leg amputation. The state had to ensure that I was safely able to control my vehicle. My number was finally called and I "scootered" back to the kiosk to meet the representative that would be helping me. Nicole, my representative, was AWESOME. She was so helpful. Nicole also administered my driving test. Troupers no longer do this. She was very through delivering instructions during my test. I had practiced my parallel parking the evening before. Heck, I hadn't paralleled parked in ages. To sum up my story, I passed my driving test with flying colors and experienced exceptional service from Nicole and all the other personnel who were so helpful.

If you come here please do NOT get ANY ASSISTANCE from Gloria. Not very polite. Rude and rushes…read moreyou. If you don't hurry up she gives you 3 min and reschedules. Makes me wonder what was the purpose of making appointment. Even after trying to confirm if she received documents my email she didn't wait and kept talking to others and assisting her coworkers with questions instead of the customers.

Just like any other dmv although they did help me quite a bit with getting my title pushed out…read moreultimately telling me to go to a different location

Yazmin H. is absolutely amazing. She's young, knowledgeable, and provides outstanding effective…read morecustomer service. I was truly impressed by how she handled a room full of people with such confidence, professionalism, and clear communication. Her attention to detail and calm demeanor made all the difference. After receiving incorrect information from another agent, I left feeling frustrated. When I returned moments later, I was fortunate to speak with Yazmin. She listened carefully to my concerns and resolved the issue within 2-3 minutes. She was truly a breath of fresh air, and I'm incredibly grateful for her help. If I ever need assistance again, I would absolutely want to work with her. I also want to give a shoutout to Krystal M. She was friendly, efficient, knowledgeable, and explained everything clearly. Like Yazmin, she made what has been a stressful situation feel easy and manageable after speaking with them both. Thank you both for your dedication and for representing your office with such excellence. The city/state is lucky to have people like you. If you ever need help--look for Yazmin or Krystal!

Quick service when you schedule an appointment and bring needed documents. Great staff!read more

My license needs to be renewed. I've had them since I was 15 years old. I took Drivers Ed in School…read more& I passed my test or whatever & got my Drivers License, I had to Drive & passed, I even drove even in Fort Worth. But I need to renew my License. There went out on my Birthday sometime back. My Husband passed away in April 2024. And I just wasn't able to get them renewed. Can I do this online??? I'm in a Nursing Home & have no way to get any place!!! Debbie Raines

rude, obnoxious people! zero customer service. it is a shame that people have to put up with them…read more must have to take a test to see how rude you can be to work there.

Moving from California, I was impressed by the speed at which I was able to get my car registration…read moreand title handled by the Tarrant County Office. Unfortunately, the DPS is an entirely different experience. Both offices may provide the necessary documents for operating a vehicle in Texas, but the speed of service is worlds apart. The problem is not with the efficiency of the workers themselves; the problem is with the number of workers. DPS needs to open more offices or greatly increase the number of windows open at each office. There is simply too much demand for the supply. Yes, the employees operating the line inside and outside are bitchy. But who can blame them? They're out there day in and day out dealing with crowds of people who don't want to be there, who are inpatient, rude, and unmerciful toward the employees. Their employer offers them no hope of improvement - no light at the end of the tunnel where they'll hire 50 new workers to meet the demand, reduce the stress, and relieve them of their burden. This is their life. Every day. Dealing with this line, these people, this work environment. Of course they're bitchy! Outside of increasing the number of service windows, my suggested improvements would be to allow people to make appointments days or weeks in advance (California DMV does this), to increase the size of the waiting room so more people can be seated indoors, to install some sort of shade structure for those waiting outdoors in the heat or rain, to make more services available online or at AAA, and to remove the "no food inside" rule. There's a good number of kids that get dragged to the DMV, and it's unreasonable to remove snacks as a distraction while they wait for so long. In case it helps, I tried for days to make a same day appointment online and there were never any appointments available. I showed up on a Friday at 10am but the line was literally around the building so I drove home. Today I showed up at 7:30 and I was probably the fiftieth person in line. I got in the building a little after 8 and was out the door by 9am. I did discover that you can get a same day appointment if you go to their website at 7am ON THE DOT, but I decided to just show up and wait. All in all, an hour and a half isn't the worst wait I've had at a DMV before. This may be Texas, the land of deregulation and limited government, but it's still the DMV guys.

Not many people have a great experience here but let me tell you we were one of the few that had…read moreamazing, quick and friendly service. We went on a Friday morning got there around 7:25, someone came in line about 7:40 split the lines asks what we were there for. We just needed to do a License renewal, and they took about 20 people and we were seriously out before 8:25. So we were lucky I guess but the checkout person was nice, and super helpful.

Would be great if the ladies working on 2/22 would stop gossiping and giggling and actually take…read morecare of your customers. No one wants to wait in line while the employees ignore the customers.

5 stars because Postal Workers are amazing…read more This location didn't sync up with Apple Maps exactly correct and it tried to tell me I arrived when I was just a bit away at the bank on the corner of the road. Turn right when you see the Comerica Bank at L Don Dodson Drive and I recommend going slowly because the entrance is directly after for the parking lot and a different drive in a few feet after for the vehicle drop box. This location DOES NOT have a self service kiosk and they DO NOT have 'Flat Rate,' 'Priority Mail,' or 'Express' boxes, but they did have one 'Priority Mail' and a handful of 'Express' letter sized envelopes available. The lobby is open as most are for customers to access their P.O. Boxes after hours and there is a drop box for packages. Adding photos of lobby hours, outside collection drop as viewed from the lobby, and a map of location. Meh.

Had a good experience here - made an appointment for around 8am, filled out my entry paperwork and…read morewired with the clerk on what documents I needed. Luckily she was so kind and patient with me when I thought I didn't have the correct forms. From there I was paired with Ms. Yvonne who helped process what I needed and she was wonderful - we chatted about common travel locations and all kinds of things. She was also very patient which made for a great experience here!

The ladies run a tight ship here! We were welcomed and informed of what to do, where to go, and…read morewhat to expect. There's an automated "tab" service connected to the email they send the night before your appointment. Once you click the check-in link, you've pulled your digital "tab" number. Fill out the forms as you wait for yours to be called. *Appointments Only* Please don't get upset when you try to walk in with no prior confirmation. Clearly labeled building with ample parking, and efficient service. Excellent use of our taxes!

this library is not very big. very friendly & awesome staff. AC not working full-fledged. pretty…read morenice selection.

I am 35 and still have very fond memories of this place. I live out of state, but still come by…read morewhen I am in town. Love it.

Pros - Ample parking and seating throughout library, even…read moreseats with an attached playpen so parents can have read/study while having their baby close by - Filtered water fountain - Snack and drink vending machine - Lots of natural light - Plenty of computers - Pretty quiet - Printing! Cons - It tends to get loud in the afternoon. Students from the local school districts come to mingle or wait for their parents to pick them up, but honestly better for them to be here than anywhere else. - Not many restaurants/coffee shops close by, so need to drive a little out to get energized for the study sesh - Gets a little cold, so bring a jacket

Love, Love This Library, All I can say is it's AWESOME!!!! Everyone is so nice and helpful. I Love…read moreIt