Bob and his crew from VETSBuilt turned my 1970s ho hum house and my dream house!!!!! Turned a 90 square foot old, ugly, unusable kitchen into a 250 square foot gourmet masterpiece. Converted a a sunken living room, with a sunken firepit into a great room with spectacular views. Turned my sunken master bedroom and dark, dank master bath into a luxurious master suite with amazing walk-in closet. I would highly recommend vetsbuilt for any of your home improvement needs read more

My husband and I would HIGHLY recommend DJ and VetsBuilt! He was very friendly, professional, communicative, trustworthy, punctual, and an all-around wonderful person. His subcontractors were just as wonderful too :) We will definitely use him again for any future projects. We feel so fortunate to have found DJ/Vetsbuilt!! read more

We had a great experience with Bob Jenkins and VetsBuilt gutting and remodeling the kitchen & main living areas of our home. Absolutely recommend. Bob's communication is top notch, keeping you updated each step of the way. His sub-contractors were excellent and he was great at finding solutions when the inevitable surprise arose. Very proactive, very professional, and easy to work with. We would use him again in a heartbeat. read more

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Made a friend out of Bob. He was the lead contractor. We opened up our kitchen to the living area. We did it right by getting an engineer to verify the load bearing beam. We redid all of our bathrooms. He finished all of the items up until the end. Love working with VETS! Hope he posts pictures of our renovation. read more

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Bob does amazing work, we have had him do 3 different home remodel projects over the years. The first was a huge one, converting our open living room into a den for my husband. The second was a HISA shower conversion with the VA, and 3rd was tiling the bedrooms. We receive so many compliments on the den, most people assume it was built this way when the home was built. The floor to ceiling shower in our master is beautiful, and reminds us of a resort. The tile work is perfection, and you will be more than pleased any time you use VetsBuilt contracting and their contractors! read more

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Mom and his team did an amazing job. They came up with very creative ways to hold the costcost down without sacrificing the quality of the work. Our master bath is more beautiful than we could've ever dreamed of you have. read more

VETSBuilt Contracting - Master shower - General Contractors Near Me

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We hired Vetsbuilt to do a total remodel of our house. We remodeled all our bathrooms and the kitchen. We replaced flooring throughout the whole house. We replaced all the cabinets and countertops as well as all the appliances. We contacted several contractor and Vetsbuilt was the most responsive and had us a fair price quote within 2 weeks. They started the project on time and stayed on budget. DJs' crew showed up when scheduled and didn't waste time. Even our neighbors were impressed with how quickly they worked. There were a few issues that came up, but DJ fixed them with no arguments. He didn't accept anything that he wouldn't put in his own home. We never had a problem getting ahold of DJ by phone or text. He answered when you called and returned messages in a very timely manner. We highly recommend Vetsbuilt. read more

VETSBuilt Contracting - a kitchen with a center island - General Contractors Near Me

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DJ and his crew were awesome. This is the first time I hired someone else to do my floors (my dad and I have done our personal tile jobs together since I was a kid) so I was nervous about the quality being up to my standards. The grout lines are small and tidy and time was taken to cut tiles with precision. We went on vacation for a portion of the work and I felt very comfortable leaving my home in their hands. DJ is warm and thoughtful, and I appreciated him being real and personable with me versus business-y and cold. It was also impressive that he facilitated the purchase and delivery of all the materials and a dumpster. I simply told him what I wanted after I shopped with his contact at floor & decor and he did the rest. Everything was simple and I felt reassured the whole time. He even allowed me to use my own plumber (as we've had some plumbing issues) to install new toilets and communicated as things changed so that the plumber came at the right time. He credited us the majority of the cost to remove and put the toilets back even though they did the removal and dumped them for us. The work exceeded my expectation and I've already referred two people. I will definitely use Vestbuilt again for any future projects! read more

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Thank you to DJ and his crew for a beautiful new shower! Their work was excellent, everything went smoothly, and we would recommend them to others. Also, the project was priced reasonably. read more

Working with DJ as been a pleasure. They recently built an office extension off the back of my home and converted a storage room into a walk in pantry. The end result was fantastic! Everyone that worked this project was very professional and considerate, which was a blessing in itself since I was working from home in the next room the entire time. I will definitely be calling on DJ and Vetsbuilt again and highly recommend them to everyone! read more

Eden was on time and very thorough. He was able to reroute the electrical line for a new wall oven

We used VETSBuilt to help us in adding a cabinet piece to our kitchen. We had a large blank wall in our kitchen area and brought in Bob and team to help us evaluate what cabinetry type of solutions could work. He helped us through different options and we ended up settling on a large dry bar. It coordinates with our existing kitchen great and has been a great addition and was an INCREDIBLE value for the price. They were supportive and communicative along the way and we will definitely be using them for future projects in our home. Thank you Bob and Dale! read more

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DJ and his team recently finished a remodel of 2 bathrooms, added a stone accent wall and lighting in our entry, and backsplash and molding around our kitchen island and peninsula. We love the finished product and quality of their work. Just as importantly they came in on our original budget. We would highly recommend DJ and the VETS Built crew. DJ always promptly returned calls, communicated well on all apects of the project and had many great ideas to help us design our project to get what we wanted and stay under budget. read more

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DJ and Vetsbuilt contracting did a fantastic job with our house remodeling project in Scottsdale, AZ. They went above and beyond working with my husband and me - when we were not able to be present in person, DJ helped by offering design choices. In addition, as the work was completed, DJ would review it and ensure that it was up to his standards of excellence. On top of all of this, he and his crew also did some clean up work and cleaning that was not even part of the contract. Did I also mention - that DJ stayed at the quoted amount of the work? We are incredibly happy that we selected Vetsbuilt, and if we ever have additional contracting needs, we will reach out to them again. read more

I would have written this review sooner, but we've been too busy enjoying our new bathrooms! My wife and I bought a home back in Feb.'17 and wanted a remodel to both bathrooms that included an expansion to the main bathroom by moving some walls and plumbing in an oversized laundry room. It was our first remodel, and all we knew of remodels was that there are a million shows on television about them, and there's always a problem. With that in mind, we were very open to the following: 1) things will probably cost more as the project goes on 2) it may not be done on time 3) our living situation will not be "ideal" for a few weeks And those things happened. All of them. All we could do was manage our expectations. DJ, who was our point of contact for the remodel, managed everything else. He was great at communicating our options. He returned a call within hours of us leaving a message. Every time. When we had an issue with something, he reacted. That last paragraph is important. Almost as important as the finished product. I kid you not, I was taking 2 showers a day in that first month, just because I loved being in that bathroom. Should we ever need another remodel to our home, I've got DJ's number in my phone. -DB read more

VETSBuilt Contracting - General Contractors Near Me

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I tried to get a quote for ~20k worth of work from this company and they came out, took notes, and said they would send me an itemized quote within in a week. A week came and went and I received no quote, I sent a text and got a response that they had been busy and will send it within another week. 2 weeks later I followed up again, still nothing. A month after that I followed up AGAIN, and nothing. They always had some excuse why they couldn't provide me with a quote, I really don't get it. They came out to my property but won't even send over their estimate, I've been actively trying to get there business and they could not care less. Original request was in June and I was still receiving excuses in October. *UPDATE* Now one of the owners is calling me a liar, I have attached a portion of the text conversation I had with them. I also record all of my phone calls, Bob would you like to listen to DJ telling me that you guys have accepted my business? It's incredibly disrespectful to insult your potential customers, everyone who is considering this company should see how they treat people. read more

VETSBuilt Contracting - General Contractors Near Me

I hired vets built contracting to build a training wall for our call center in Scottsdale. They were timely, professional, and affordable for the project at hand. Bob was professional and knowledgable from start to finish. I have attached photos of the finished product. Our solar installers did the panels and equipment, Vets built designed the roof and wall portion and installed those key components. Our company and employees are extremely satisfied with the outcome of this project. Thank you vets built for your help in making our vision a reality. read more

VETSBuilt Contracting - Mock solar panel training wall, located at our Scottsdale call center. We are highly satisfied customers, and highly reccommend them. - General Contractors Near Me

As promised, I recently utilized Bob and VetsBuilt for a full home remodel which consisted of two full bathroom remodels, tub installation, glass shower enclosure installation, a new six foot glass shower, new tile throughout our home, stacked stone installation on several columns and around a new fireplace, new baseboards, installation of in-floor electrical outlets, installation of four new ceiling fans, and more than 50 new can lights installed throughout our home. Once again, I could not be happier with my decision to work with Bob and his team. From Octavio and the team who handled the flooring and stacked stone installation to John and Matt who handled the electrical, my wife and I were extremely impressed with everyone involved. At every step throughout the process Bob was in touch with me to review status and took the time to understand the ultimate vision of what my wife and I were attempting to accomplish with the remodel. Not only was the quality of the work excellent, the price was fair, and Bob and his team finished the job in half of the time that was originally estimated. At the time of this writing we are only pending the completion of the interior painting (hired out separately) to be completed in order for us to move back in. Once we do, we will essentially have a brand new home. Taking on a project of this size can be intimidating but if you are looking for an outstanding general contractor to turn your vision into reality, I can't say enough about Bob and the VetsBuilt team. We are already planning on reaching out to them again once we are ready to tackle our back yard/patio remodel. Not only do we have a "new" home, we feel as though Bob is now a member of our social circle, as if we have a contractor in the family now. A huge thank you to Bob and his team for making this process as painless as possible! PS - Once the painting has been completed, I will return and add photos to this review. read more

We did an addition to our home and I selected Vetsbuilt as a veteran I was looking for honesty, reliability and commitment to delivering quality. Bob at Vetsbuilt delivered everything I could have hoped for. With all the horror stories I've heard over the years about getting a project like this done I'm so happy I found Bob and Vetsbuilt. read more

My pregnant wife scheduled Bob to come over to have a look at my house so I could go over all of the things we wanted to do (move some walls and add an office and a closet and update the kitchen etc). Bob arrived and greeted me with a long story about how another customer's pug bit him on the genitals before we even said "hi" to each other. I moved past it and started walking him through our house trying to show him the things I wanted to do. He apparently doesn't have very good spacial awareness because as I was explaining the moving of walls and doors, he never fully grasped the concepts - he was unable to visualize what I was talking about. Three other contractors at this point had gone through the same tour with me and took measurements and made drawings and took notes. Bob did none of that. As we were going through the kitchen, he stopped me and asked if I had an interior designer who was going to draw up plans. I told him that my wife set up our meeting and that I thought I was just going to go over the basics of what we wanted and explained that a couple other places had taken measurements and whatnot as we went along and presented their plans/designs based on my explanation along with an estimate. He started getting aggressive really quickly - which baffled the shit out of me - and started talking to me about how he "could measure [my kitchen counter] and be 2 inches different from the other guy and come out with a bid that was $10,000 more." I mean, I am pretty sure that all tape measures are based on the same standard units, so... otherwise they wouldn't be used to measure things, right? I didn't say that, but it was a really weird thing to say to me. At this point, I said I totally didn't expect any sort of set-in-stone budget or drawings or anything - I did start reiterating that I just thought he was going to come over to get an idea of what I wanted and we would go from there, but he interrupted me to say "if this is how we're starting off, then it's best I just leave" or something to that effect, and starts stomping towards my front door. I say "what? why? I didn't do anything to you... why are you...?" And he slams my front door behind him and then slams my front gate and then slams his car door and then revs his thirsty truck engine and then turns around in front of my house and then spins his tires to drive away... Minutes later, he cancels the calendar invite like a psycho. I'm REALLY glad he left. Better he left now than in the middle of a job. He's SUPER unstable. His giant truck is covered in Americana and flags and eagles and stuff from what I could tell - maybe he could tell I'm an anti-war socialist from the cut of my sweatpants. I can be difficult to work with at times, but I know when I'm being difficult and when I'm being super nice and easy going - if this was my fault, I would admit it. I did nothing that I can think of to set him off. Best I can figure is he saw a Bernie Sanders sticker on my car or doesn't like cats or - most likely - he realized he was completely in over his head with our project. Maybe all he can do is patch some drywall or manage someone while they lay tile. It's just a bizarre and totally unprofessional way to decline a job. I never swore at him. I never said anything sarcastic or rude. I didn't talk down to him... I assumed he knew more about what he did than I did and admitted that my wife set it up and I was just doing what I thought I was supposed to do (which was to say things like "I'd like to move this door over here and get rid of this wall and open up this room to be an office" - hoping for some guidance. This part is supposed to be sort of fun. Planning stuff out. It gets harder and more tedious and you get more impatient as the project goes along. I support veterans and local businesses, but this guy scared me, and if I knew it was going to go this way at all, I wouldn't have told him where I live or had him over to my house. I would advise you to do the same unless you just need to patch a wall or something simple maybe - just don't come to him with a larger project that involves any sort of vision or dialogue. I'm just thankful he didn't kick my animals on his way out. Hopefully he didn't vandalize my car - gonna have to review the security footage. (Edit - I don't think he did anything to my car, but I got him on my security cam storming off and slamming my gate and also talking about getting bitten by a dog before we even say "hi.") read more

5 Stars SO FAR! I called DJ and he came out immediately! He's been nothing but helpful and understanding. I'll be updating as the job continues but nothing bad yet! He's working with me to get what we want at an affordable price and has really been helpful compared to another company who we decided to not go with. I have high expectations, yet I'm a pretty easy going guy and DJ is a straight forward honest guy! Much appreciated! Looking forward to moving forward. *Keep in mind the job hasn't started and he's gone above and beyond my expectations! Very helpful! I'm starting to see why there are many 5 star reviews! You should call them too! 5 Stars for helpfulness! 5 Stars for timely response! 5 Stars for always getting back to me when I call! 5 Stars for working to help full fill my needs in my budget! read more

We had many issues towards the end of the project. Including drywall, flooring, tile, cleanliness, & professionalism. We are having to redo these, clean our entire home that had dust all over the place, & even have to move trash from our recycle bin into our trash bin. I'm glad the company worked out great for other yelpers. Not sure what happened with us. read more

After making a decision to remodel our home and not move we set out on our journey to find a contractor that was a good fit for us. We got quotes from 7 companies until we met DJ from Vetsbuilt. We had planned out our kitchen/living room renno for 6 months before Vetsbuilts came and provided us with a fair and authentic quote for what we were envisioning our renno would looked like. We laid out a fair timeline of the work that was needed and the pricing involved. Doing a complete kitchen, living room and family room renno, we were more that satisfied that the work could be done in three to four weeks. We also wanted to have our hands in the project and DJ made sure that we would be able to complete our portion of the project while the trades were accomplishing there work. We are very hands on and made all the purchases for tile, cabinets, granite counter tops, appliances, and our design plan. There are not many contractors that would do this but DJ was on board from the beginning and the project became a reality. From Demmo day to the end of the project, DJ's team provided top notch and quality workmanship. Anytime a complete remodel is being done you can expect the unexpected. We had a couple but we were able to work through those with minimal stress. DJ and his team were able to sort through whatever problem they encountered and provided a instant solution to resolve the issue at hand. This to me was one of the key issues that was a bonus working with Vetsbuilt. Happy Wife Happy Life! As with most projects we had several change orders that occurred, but DJ and his team made sure that everything that we wanted was accomplished to our satisfaction. This was another great reason why we selected Vetsbuilt, as DJ and I had talked about all the what ifs that could come up before we even began the project. Reading reviews can sometimes be misleading so this is what Ill say. DJ and his team led by Ben did an incredible job from start to finish. Sergio the master tiler was amazing. All the trades were very careful and respectful of our home while they conducted there work. There is always some uneasy feeling letting strangers in your home while you are at work but DJ and his team were so respectful of everything. They were Honest, trustworthy, truthful and had integrity. That really says it all. Would I recommend, Hell Yeah! Our thanks to Vetsbuilt, DJ and his entire team of trades that came in and did a fantastic job. read more

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DJ and Bob are a real class act. I have never met a crew that goes out of third way to help you in your time if need. We (pre-Vetsbuilt) made an innocent mistake of hiring a design builder whom we found out after they walked off the job that they were also not licensed to be doing any of the work performed. Lesson learned. Vetsbuilt stepped up, making everything a breeze from filing the correct permits to making sure all the existing work has been brought up to code and removing work that was just way to wrong to even correct. DJ and Bob are even making sure to keep the inspectors informed about regulations that have saved us a lot of money. Another big advantage is they are willing join you in off site meetings with suppliers and this keeps you from having unanswered questions and surprises. No more of that oh I thought we talked about that kindest of B/S on the job site. Vetsbuilt, always seems ready to tackle your junk and their subcontractors are on standby ready to tackle the job the next day! I am amazed about the speed at witch these guys work, they show up on site ready to work at 6 am and are busy all day. They aren't the kind that claim they been at Home DEPO all morning getting supply's and show at at 11 to unpack and take a lunch break. These guys are straight forward, you get a real detailed contract that clearly states costs and when the payments are due. They are also a company that you can trust and this is hard to find. When you pay your invoice you know they will be there to fulfill it and not just take your money and run! We are proud to be supporting this crew and I wouldn't be afraid to use this guys on any project big or small. read more

After seeing all the amazing reviews on yelp we decided to give Vetsbuild a call. We had a emergency sewer pipe collapsed under our rental property. We needed a contractor to replace all our new plank wood look alike tile and basically redo all our bathrooms. It was a big project and we are very particular clients. But Bob and his crew bent over backwards to make us happy. The house looks amazing and we are so glad we found them. We will definitely be calling them again for future projects. Thank you again! read more

I hired VETSbuilt to raise my recessed living room, which for some reason were all the rage during the 1970's. Since I knew I would have to have concrete poured, I opted to kill two birds with one Home Equity Line of Credit and have my driveway extended to include an extra spot. I received 4 estimates from different General Contractors. I opted to go with Vetsbuilt for a few reasons: 1. They were the fastest to respond to my request 2. They were the fastest to make it out to my house 3. they were the fastest to get me an estimate 4. The estimate seemed to be most accurate with to the labor involved and in line with my expectations. 4. They seemed easy to talk to and work with 5. I like the whole veteran thing and they do good work in the community After I hired them they went to do a little more extensive research. They only hiccup in the whole process was that they got a bad vibe from the original concrete subcontractor and decided to get a second estimate. This added a decent chunk of change to my intial price estimate. While nobody wants to hear this, I chose to continue with them because they were very very honest about it, they told me they would refund the deposit if I didn't want to continue, and they explained to me the difference in quality of the estimates. I'm happy I continued with the project. Throught the build they were in touch with me very frequently. Everyone showed up on time and as expected. They cleaned up everyday, never leaving my house a mess. Everyone was incredibly nice and professional. The results. My floor and driveway look amazing. Bob and DJ found a near perfect match to my tile, which Sergio lined up perfectly to the existing tile. My living room now looks awesome and I have an extra spot. Highly recommend read more

VETSbuilt renovated two bathrooms for us, and they did a wonderful job.  Bob was responsive and attentive; and he honored his quote, even when things cost more than he expected.  He and his team listened to what we wanted and took seriously every concern we had; which, if you've worked with many contractors, you know to be a rare trait.  Every subcontractor he sent to us was polite and careful.  They finished right on schedule, and their work is beautiful. read more

We were in need of a new roof after the last monsoon season, and due to needing some additional work done on some upper siding related to the leaks, numerous roofers turned us away saying they didn't have the license to take on the full project. After finding VetsBuilt here on Yelp (thanks other reviewers), Bob quickly assessed the damage, made his recommendations, and promptly put his team to work. Everyone involved was extremely professional, kind, and a pleasure to work with. Bob was mindful of our schedules and it was a nice surprise to be able to text and get regular updates and communications about the project. VetsBuilt, you've got my business from here on out. Thanks for giving us peace of mind and the ability to enjoy the rain again! read more

I had given VETSBuilt a one star review previously for not contacting me when I ask for a quote. I am retracting that review and apologizing to VETSBuilt for not seeing their response via email through Yelp. They also tried calling me and I did not answer because I didn't recognize the phone number with an out of area Area Code. They also left me a voice mail that I did not see till later. So since they have contacted me with an explanation and it was within 24 hours so I am giving them 4 stars. We worked things out and DJ was very courteous on the phone. They are now coming out tomorrow to give us our quote and we are happy. read more

DJ is awesome! They did a lot of miscellaneous work including drywall, tile backsplash, pantry construction, and painting. Highly recommended. read more

We recently hired Bob and his team to replace a guest bathroom tub and shower wall with a full tiled shower and sliding glass doors. We were very pleased with Bob's constant communication via text message and the friendliness of his crew, which was here for several days, making friends with our dogs. We were also pleasantly surprised when the total dollar amount of the job and the timeline were exactly what he estimated. They were also very flexible in accommodating our preferences for the design. The only negatives were lack of warning before coating the bathroom with dust and some pushback about hauling away the old tub. Overall the shower looks beautiful, Bob was very nice, and his crew did a great job! read more

VETSBuilt Contracting - New beautiful tile thanks to Bob, Sergio, Anita and team! - General Contractors Near Me

The cabinets are falling apart. There are patches of unpainted walls. Also, the painters cleaned their brushes and stuff in the master bath toilet and clogged it. I let it slide...but its been eating me up. They didn't take the nails out of the walls, so there are parts that i have had to to back and repaint. Why am I doing this? Especially adhering having PAID someone to do it. The floor is uneven because it should have been leveled before laying the flooring. If you go with them, don't let Jaime do the cabinetry. The door under the sink has broke off, and another door is coming off. Im so dissapointed. I feel i have wasted a great deal of money, energy and emotion on this project. Its better than it was.... :( read more

We hired Vetsbuilt in October on the recommendation of our realtor. We worked with Bob the entire time and he was very responsive. We had our old stone fireplace removed and replaced with laminate "ship lap" style tile. Jason did a great job on this! We love it. Jason was sure that we were part of all the decision making and he wanted us to be happy with the result. We also had some renovation done in the Master Bath which turned out very nice. Bob has some great subs that do awesome work. Shout out to George for his great work building the brick wall on the side of the house -- all in one day! The only thing that keeps the review from being "great" is that daily estimations of what would be completed were very optimistic and not often realized. Toward the end of the project - which included several different items - resources were re-assigned to other projects. However, with that being said, the work was complete by our deadline and definitely within our budget, which was a HUGE priority for us. Many thanks to Bob and Jason and all who worked on making our house feel like our home! read more

I had needed help fixing a hole in my drywall and a few other fixes around the house and reached out to VETSBuit to see if this was something they could help with. In less than an hour, they responded saying that not only they could help but would be happy to do so and provided me a handful of times they could come by in the next few days to do the work. They were incredibly professional and explained the process to me as they started the job. I was curious as to how this worked as I watched a few YouTube videos thinking I could maybe do this myself, but in the end felt it was best to higher a professional. I was very pleased with their work, professionalism, and helpfulness with me. I would definitely recommend VETSBuilt to anyone looking for a contractor that goes above and beyond your expectations. read more

I wish I had a better experience to report here. I sincerely hoped to recommend this contractor but am unable. We were sold on a lot of things, few of which ended up being accurate. One of the most disappointing was being told they use Vets. Based on my experience this ended up being untrue, unless they were veterans of Mexico's military - I didn't ask that. 2 of the 12+ people that walked in and out of my home were Vets. One was the owner's brother. The two Vets were supervisors and worked a combined 5 or 6 hours over a 2 week period. Don't bank on them bringing vets in to do the work. That was essentially a sales tactic and it felt deceitful. The team they bring in is very nice but speaks little English making communication challenging. We were told to have everything moved and ready by 8am on a Monday but no one showed up until we called, then they came at 10:30. They ripped the floor out in two hours and then said they forgot their tools and had to leave. They didn't come back. I also heard they hadn't been paid from their last job and feel that was part of their hesitation to do more than destroy my floor and leave for the day. The next day no one showed up again and we had to call for a status update. When the crew finally arrived, they worked for 3 hours and told me they forgot their tools and had to leave. That leaves me to question the work overall ethic here. 16 hours of work time available Monday and Tuesday yet they only utilized about 5.5 hours total. Not the best start and the Super was rarely here to check up on things. We had to pay for the dumpster and it was hosted in the driveway. However, every day we found someone else's house trash in there - someone else's construction garbage was being dumped into the container we had to pay for under contract. Why was I renting this for his other clients, or why didn't they inform us that is was shared? It was very unusual to me, to have trucks bringing garbage INTO my neighborhood and dumping in my driveway receptacle. Next, the tile chosen was the faux wood planks. They blotted the planks in 3 places and set them. Once dried we easily ran knives underneath the tiles to show them the enormous gaps in coverage. Only 60% of the tile had thin-set and the potential for cracks over the next 5-10 years is huge and upsetting. We went to two different tile stores and without leading them into an answer asked them how to best lay such tiles. We asked if running silverware underneath the laid, dried tile gaps was in any way an acceptable coverage method and they said NO NO NO. We brought this up to the contractor. He said they were wrong and just trying to sell us something, although that wasn't remotely what transpired. I told him the back of the thin-set bag even says to cover the entire tile and asked him to show me anywhere else, online or in a store, that I could verify his method of 60% coverage. He stumbled and was at a loss without an answer. It appeared he was caught cutting some serious corners. They ripped up one room of tile to re-lay it. The others couldn't be done without us spending a ton of money to correct their approach to partially thin-setting tile. We would have to replace a living room of already laid tile. The fixed the dining room instead and told us they would change their method to complete coverage. The kitchen counter came in, too. Unfortunately at some point when this installer was bringing it in and out (and in and out) to cut it down, it was scratched. He installed it, left it dusty when he said he was done, and split. As soon as I sprayed it down to clean it I saw the scratch, which looks to be from the teeth of a blade such a a saw. When we presented it, we were told it was already there and they can't do anything about it. The toilets were also replaced and had hair intwined within. Eww. The tile grout purchased was the second from the darkest available but when applied and dry, looked light tan and white in some places. It looks nothing like what we ordered and doesn't match the tile. They tiled up to the bedroom carpet and left that carpet unattached. When we were in the final walkthrough trying to finish up, we reminded him to tuck that under so no one rips off their toes on the lip of the new tiles. We were told, "We don't do carpet." That's not how it was explained prior to signing the contract. I honestly could go on and on like this. It was one thing after another and when we asked for corrective actions we hit a wall. It took long conversations to make them understand that long-term quality counts. They corrected some things and provided minor financial relief for the 5 day job taking 14 days with layers of mistakes. That was to pacify us and it worked. We wanted them OUT before they messed up more. However I feel the public should know about the potential issued involved with this contractor. I did not have a good experience here and have difficulty recommending without serious oversight of the work done. read more

Good crews, good workmanship, flexible with minor changes added. Good communication with Bob through the project completion.

Unfortunately we had an awful experience with these guys August of 2018 and I definitely would not recommend them. It began very well with them seeming to understand everything we needed but the delivery was sloppy and thrown together. We had to deal with them for 4 months for a small project, and things just went from bad to worse. The end result was an awful sloppy job on our small bathroom that we still have to deal with on a daily basis. The initial work had to be redone and the second time around was still badly done. Our shower still pools and does not drain properly. Some of the work was left unfinished because it took them 4 months (I was originally quoted 2 weeks). I desperately wanted them out to my home at this point. Yes, I was angry and extremely frustrated with them (and I'm not the type of person to complain much). This brief review doesn't begin to cover the nightmare experience we went though in dealing with this contractor. I'll leave it at that, listing all of our issues would result in several pages of text. Although it is several months later, I wanted to do my duty and leave a review as a warning to others. Update of review: Response from Business: Comment from DJ J. of VETSBuilt Contracting Business Owner 5/14/2019 Miss Biology B... This review sounds like a college prank gone bad! I hope y'all get past the hazing phase of your indoctrination to college life and get on w you life!! If you ever get a real job and buy a home please don't hesitate to call us!!! Best of luck!! Bob Managing Partner Vetsbuilt Read less Edit: I'm adding my response to the reply. I'm not sure why they think I'm enrolled in college, underemployed, or not a home owner? Anyway, all I wanted is to leave a review of my experience with this contractor. My experience with them did turn into a nightmare, and yes, I remain frustrated and unhappy with the results. I'm not saying that Vetsbuilt has NEVER done any great work, they have excellent reviews from other yelpers, so I know they have many other happy customers. All I'm saying is that our specific project was a catastrophic failure. Numerous things went wrong and Vetsbuilt was not to blame for ALL of it. Vetsbuilt did try to appease in the beginning, but as the problems progressed, the seemed to give up and not care about our project. Their major mistake was bringing in an onside unlicensed contractor to do the work. This contractor messed up everything he touched. Vetsbuilt did try to salvage our project by having some other folks they trusted to redo the work. Some of their team did deliver on a professional level (Thank you Ben!), and others did not. The folks that didn't quite deliver were rushed and seemed overworked and spread a bit thin. They were also unresponsive and did not show up at the agreed time. When work was completed, it wasn't inspected as will as the first inspection IMO. There was a brief apology on the last day that I wish had come sooner. It honestly would have made things better. I tried to communicate as best as I could, however I couldn't take any more time away from work and just wanted to get through the project. I won't continue to list additional issues we had, since I don't think it will help alleviate anything. A final open note to this business: Please don't take this review to heart or as a personal attack! I'm not saying you are bad people! As a matter of fact, you were personable in the beginning and very responsive. The outside contractor you brought in was the one that made the mistakes. You tried to fix it. Toward the end things went from bad to worse because trust was lost on all sides. Everyone (including myself) were getting burned out. If you need to express your frustrations that is okay. You are entitled to it, and Yelp provides a platform for both business and client to do so. I had to give myself some time before writing this review because I was so furious, stressed, and heartbroken when everything was unfolding. I didn't want to leave a nasty rant, rather, I wanted to provide feedback in hopes of offering some constructive criticism. We all have room to improve; I once broke out in tears in the middle of the project from all of the stress (which was probably frustrating to deal with) and next time I'll make sure to gather myself and calm my emotions before discussing the issues. For this, I do apologize. I am glad however, we never had a yelling match, or let temper get the best of us, or exchanged any snarky remarks in person. Someone did raise their voice a couple times but it wasn't directed at me, it was due to frustrations from the nature of this project. We remained relatively professional throughout the whole ordeal I definitely wanted to reach out and say thank you for your professionalism on that aspect. I don't want to continue a back and forth dialogue with an online argument, so I'll just sign off with a last note and wish you luck on your endeavors too. read more

The 5-star review is for Bob. First of all, I must state that we did not use VETSBuilt for our home remodeling because we need more assistance in the design aspect of the project. Otherwise we will not hesitate to use his services as Bob always responds in time to our phone calls, text messages and emails. He is straightforward and honest with what he can or cannot do for us and in the cost estimate. I imagine it won't be too hard working with him on a project. read more

It disappoints me I have to write this review. I wanted to hire this group because I'm remodeling the house that my dad (Vietnam vet) left to me. I know it would make him proud to have vets work on our house. I also saw the positive reviews and posted response times which made me even more excited. Unfortunately, I have submitted their online form to get a quote (a week ago) AND I have called and left a voicemail (Saturday) but noone has contacted me. read more

Sad because I really wanted to use a vet-owned business but....never received a response after sending a message through Yelp AND leaving a voice message when no one answered the phone during the day I called. read more