I brought my dog here because she'd had bloat about a year and a half ago and she was vomiting and hacking, so I was concerned about recurrence. I called VEG from another local emergency vet service (a national urgent care vet service located in Oro Valley) that was simply geographically closer but I'd been waiting at for 45 minutes without being seen. VEG said ok we'll see her on entry, and when you get here, let them know you already have a chart on file. As soon as I brought my dog through the door, they greeted her with a team of physicians and support staff. They were RIGHT on the situation IMMEDIATELY! With empathy, knowledge, and skill. No joke - start to finish, probably 15 minutes total from my entry to the diagnosis, treatment, and release. I was thinking this will take easily 2-3 hours here, but not at all. Yep, I got an initial diagnosis within one minute saying 99% sure it's not bloat this time but would recommend an x-ray to be certain; and more diagnostics if you want after that. Not that it's about the amount of time it takes, but that aspect wildly exceeded my expectations! But the QUALITY of care, the treatment of both my dog and me by the staff, my comfort level with the facility, they were all absolutely outstanding! So then they did the x-rays, officially ruled out bloat, and I even got a bonus look at the heart and lungs as well from that x-ray and found no issues and that's great for a 12.5 year old dog! That was a BONUS diagnosis when the sole goal of the visit was to simply rule out bloat. All done with skill and empathy! I used VEG for the bloat surgery for this same dog and I've used them in between then and now for other dogs as well. So I can say the level of service is consistently excellent. That surgery changed our dog's life and ours. She's lived her best life in the year and a half since then and it's had a positive impact on our entire pet household. Let's just say VEG was QUITE the opposite experience from the other emergency vet. I've never felt so valued and appreciated as a client. VEG stands on its own for superior customer experience but when you contrast it with the experience I had just a few minutes earlier, it stands head and shoulders above any other emergency vet. read more

Veterinary Emergency Group - Post-surgery recovery - they're bringing in heat under the blankets to keep her comfortable! - Emergency Pet Hospital Near Me - Tucson, Arizona

They are amazing. I have been there twice in less than a year. Last year, during Memorial Day weekend, my mom's dog, Cody, had been having seizures and finally could not walk, so it was time for the Rainbow Bridge. During an incredibly difficult time, they were so helpful and comforting. We were able to move right to a room to share our last moments with Cody. This week, my dog had eaten something and could not keep anything down. I hoped it would pass, but she could not settle down when it was time for bed. In the middle of the night, I drove across town. They saw and triaged my pup as soon as I went in. It took a while, but all of the staff were loving on my pup and explained everything they were going to do. Thankfully, the X-rays did not show any blockage (she had surgery the previous year because of something she had eaten and could not pass). They gave her a shot to calm her nausea. She relaxed immediately and slept through the night, or what was left of it. The next day, she was back to her normal self. read more

Unfortunately, my experience was disappointing due to prolonged wait times and feeling deprioritized after declining a full treatment plan. We presented for 48 hours of vomiting and diarrhea in a 14-year-old Lhasa Apso, with a known cause, and were primarily seeking Cerenia to control nausea so he could tolerate fluids. The initial triage was brief, and I noted several concerns with attention to detail .. his paperwork incorrectly listed him as a Shih Tzu. The physician interaction felt rushed, didn't let me finish my BRIEF explanation. A sedative was recommended due to an elevated heart rate, which I declined, as he was calm prior to assessment and his distress appeared related to urgent diarrhea (I took him outside twice after). After waiting 1.5 hours, another dog arrived and was given Cerenia promptly because they had their accident indoors. When I asked our assigned nurse about the medication, she delayed further with nonclinical tasks (lint rolled herself??? Re did her hair clip) and informed me that Cerenia could be administered, but we would still need to wait for a physician exam. Given how busy the clinic was, it was clear we would likely be there very late (1130pm already), so we elected to leave and follow up with another veterinarian the next day. This was my first visit to the Tucson location. My prior experience at the San Diego location was markedly different; staff was detail-oriented, professional, and provided real-time text updates, allowing for efficient after-hours care. Based on this visit, I would recommend waiting for a primary veterinarian to open in the morning if the situation is not a true emergency. read more

This is a VERY professional well - run, exceptional clinic. Everybody is well trained. Everybody has a positive attitude. I spent three days there with my puppy , "Lyric", who had pneumonia. He was very very sick. On his deathbed. It was excruciatingly stressful for me. They saved his life at VEG. And they made it as less stressful as humanly possible. The open floor plan helps immensely. The fact that they don't take your pet away from you at any time unless you were to agree to it for something unusual, is so so so helpful. They understand that removing your pet from you adds to the stress for you and your pet. I could go on it on about how helpful everybody was at that clinic. But I'll just give them five stars and say that knowing they are here makes it easier to own a pet every single day. read more

I had a very frustrating experience here with my French bulldog Albert. Albert suddenly became sick last Tuesday evening with diarrhea and vomiting. By Wednesday he was much worse. He had continued diarrhea, was vomiting, drooling excessively with saliva bubbles, trying to pee constantly, and was so low energy he just wanted to lay there. Since other clinics were closed, I brought him to VEG around 8pm. The first doctor immediately focused on parvo because he only had puppy vaccines. The parvo test was negative. After that, another doctor spoke with me and I explained everything, including that he was vomiting, had diarrhea, was peeing frequently, and that I was concerned he may have been bitten or stung by something. I was then given an estimate for around $1,000 for bloodwork and an ultrasound to check for a blockage and pneumonia. I declined those tests because he was breathing fine, had no signs of a blockage, and I wanted supportive care first. I agreed to IV fluids, anti-nausea medication, take-home meds, and probiotics, which cost around $600. Throughout the visit, there was also a strong focus on his breed. Multiple times it was suggested that French bulldogs have a lot of health problems and that whatever was going on with him was likely related to that, even though his symptoms were sudden and acute. The next day he stopped vomiting but still had loose stool, was peeing constantly, had blood in his urine, would not eat, and could not hold his bladder. When I examined him myself, I found a puncture wound and black stinger on the shaft of his penis with swelling. No one at VEG had physically examined him the night before. I called and spoke with Dr. Hagen, who apologized and told me to bring him back. She said they would give Benadryl, check for a UTI, and that there would be no charge because proper care had not been provided the day before. We returned around 5pm and asked for Dr. Hagen. She never came out. We waited for hours while Albert dribbled urine on the floor because he could not hold it. Around 10pm another doctor finally examined him, dismissed the puncture wound as unrelated, and again pointed to his breed, suggesting French bulldogs often have spine problems causing urination issues, even though Albert was walking normally. She also brought up a blockage again despite me explaining repeatedly that he had not eaten anything unusual. I then requested a urinalysis. Instead of honoring what I was told on the phone, I was given a new estimate for around $1,500. I was then told only the exam fee would be waived, which directly contradicted what I had been told earlier. At that point we left. The next day I took Albert to another veterinarian nearby. I explained everything, they performed a urinalysis, confirmed he had a UTI caused by the sting, prescribed antibiotics, and the total visit including test and medication was $163. Within hours of the first dose, Albert was peeing normally and feeling better. It has been a week since his symptoms began and he is now back to his normal crazy self. What upset me most was not just the cost. It was feeling unheard. I repeatedly explained his symptoms and concerns, yet basic things like a physical exam and urinalysis were missed while expensive diagnostics were pushed first. The repeated focus on his breed instead of his actual symptoms made it feel like assumptions were being made instead of truly evaluating him. Emergency medicine is busy and I understand critical cases take priority. But listening to owners, doing a proper exam, and communicating honestly about costs should still be standard care. I cannot recommend this location based on my experience. read more

My 17 1/2 year-old Chiweenie had a heart attack at 12:30 am on 3/17/26. I called "VEG" and I took her in. They were so kind and gentle with her. I knew she was suffering they didn't push anything on me like other emergency clinics or make me feel bad because I knew it was time to let her go. I would like to thank them for being so kind and helpful and not making me feel bad for my decision. It was a hard decision but best for her. I highly recommend them! They have a nice " room" for end of life process. Thank you "VEG" for treating us like family . read more

My first experience with this ER. They're very welcoming and accommodating, attentive, knowledgeable, compassionate, supportive, and are invested in helping you and your pet. Thank you. read more

Wow, this place is amazing. I needed an emergency vet on a Sunday morning. I found this wonderful place via a Google search. This is literally unlike any emergency room I've ever been to. It provides an open concept floor plan where you are seen in the lobby area. They do provide private rooms if necessary. The staff...where do I begin. Each person I have been in contact with, from my first phone call with Jenna, has been outstanding. These folks truly care about our kids and try to make them comfy and us too. They provide quality coffee drinks and flavored water too. They have snacks for parents and puzzle books to pass the time. Is it expensive? Well, duh! Any ER is. But I am thankful that we found them. We are currently waiting for Bailey to pass her rocks. Yes, it is a bad idea to eat rocks. read more

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Wonderful . It was a rough day yesterday. First I brought in my cat then got home and had to bring my dog in. the staff and Dr Betancourt were amazing. read more

Update: Our cat has been back home for a couple days and is doing great!! Going back to his normal talkative self and I couldn't be more happier. I was so worried about him, but I appreciate VEG saving his life!! read more

This is my second time here and I can't thank the staff enough for taking care of my boy Tank. Not only did they take care of my dog tank but myself as well. The staffed gave me food because I was pregnant and hungry. They even went as far as to give me a mask with mint to help cause I was getting nauseous. They're by far the best er I've been too. Thank you guys so much! read more

Amazing amazing group of doctors and nurses after getting the runaround all day with my poor dog we came to veg for emergency eye removal surgery. Even though they were busy and other critical patients kept coming in, they communicated the entire time they were so personable. They have private rooms with pullout beds and couches so if you need to lay down with your dog/ pet you can they have a latte machine and a soda machine they had snacks they even offered us frozen pizzas or hamburgers or corn dogs because we were there so late at night. They called me once the surgery had finished and had sent text updates throughout the day .They even refunded us some money instead of ripping us off. I also love the open floor plan you are in the same room with all the nurses doctors and animals there's no behind the scenes everything is done there right in front of you instead of wondering what's going on with your pet. I will go to the veg every single time. They truly showed compassion and care for animals and for the owners. read more

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This place treated our pug when her eye needed to be enucleated & as well as when our same pug got bit by a snake in the face! Our poor dog can't catch a break. But they are always so kind, professional and quick to get our animal in. my family and i appreciate them so very much. read more

I discovered them because I needed to see a vet on a Saturday afternoon. Open 24/7 walk in. Perfect They are extremely efficient. They will print the paperwork if you want it. I preferred paperless, including payment. And yet, they were wonderful with my dog and very supportive and patiently answered all my questions. I loved that they didn't disappear in a backroom with my dog. They explained everything they did. I went back two days later with a follow up question. Dr. Poon was available right away, and everybody was very kind and helpful. Best discovery for my dog and me! read more

They were amazing from my first phone call. Everything was so smooth. The staff was just amazing. Dr. Haagman was so calm and knew exactly what to do. She explained everything step by step. They all were so very kind and peaceful. I can't thank them enough. read more

Having previously visited VEG in Chandler, I was excited to discover that Tucson now has its own VEG location. Unfortunately, my experience in Tucson was completely different from the one in Chandler. My dog had recently undergone TTA surgery, and we suspected that one of her incisions might be infected. Since our orthopedic surgeon is based in Chandler, we took our dog to VEG to determine if the incision was indeed infected and to receive treatment before it could escalate while we awaited our follow-up appointment with our ortho surgeon. Upon our arrival, they placed Greywind on a dirty, used yoga mat for her to lie on while we waited for approximately two hours before a doctor approached us to discuss a treatment plan, and at least an additional two hours passed before the technician(s) followed the doctor's treatment orders. It was only after my mother got up to inquire about the delay that we received any updates regarding treatment. When they transported her from the lobby to the X-ray room, they did so on a filthy bed mat, fully aware that she had a sensitive double incision. When it was finally time to leave, Dr. Corral Alonso instructed her technicians to apply a splint to our dog until she could see her orthopedic surgeon. The technician was unsure how to wrap a splint and did not have the correct size for our dog, yet proceeded to put one on. The splint had to be adjusted two to three times, and even then it was not properly fitted. By the time we returned home, the splint was falling off and our dog was bleeding from her incision, which had not been an issue prior to our visit. We spent from approximately 10:30pm until around 5am at the facility. During that time, other patients who arrived after us were seen and treated while we waited without any communication. Since our visit, we have attempted to contact VEG three times to dispute the service, treatments, and charges and file a complaint, but management had not responded. When management finally contacted us via email, we scheduled a call with Dr. Chelsie Narito on Friday, 5/2/25, at 4pm, but she never called us and did not reach out to reschedule. When we called to follow up after 4pm, we were informed that she had taken the day off. I was astounded by the level of service and incompetence I encountered, especially given the excellent experience I had at the Chandler facility. This Tucson location truly tarnishes VEG's reputation. I would like to share my experience, as I sincerely hope that no one else and their pets have to endure such a level of incompetence that affects their cherished companions. read more

Responding to the business, you won't respond publicy about how discriminatory your vets act with basic care and female owners that challenge that vet. (Seems there are several reviews with the same message. Weird we all mysteriously experienced the same thing). Happy to take people's money, and treat them like garbage while their senior pets get zero service. I pray no one has a similar situation and their pet dies as a result, as I am sure that has happened while YOUR VETS do nothing but wait for other people to make decisions. Shame you allow such gross behavior. read more

Our dog had a sudden and critical medical emergency, and from the moment we walked through the doors at VEG Tucson, the team was incredible. They didn't hesitate for a second. As soon as we arrived, they met us right at the entrance, immediately bringing her in and working to save her life. Every member of the staff was compassionate and professional, but what stood out most was their empathy. The doctor clearly explained what was happening and kept us informed every step of the way, helping us make difficult decisions with understanding and care. They gave us closure by helping us understand what had happened. We were able to stay by our girl's side through every moment, something many emergency hospitals don't allow, and when it was time to shift from life-saving efforts to end-of-life comfort, they ensured she had dignity, peace, and love surrounding her. They answered all our questions with patience, gave us as much time as we needed, and provided a private, comfortable space to say goodbye. I truly cannot say enough about the compassion and care of this facility and its staff. This was a situation I never wanted to face, but I am so deeply grateful that VEG Tucson was there to help us through it. read more

It's hard to know where to start. Our cat, Snarf, was 16 1/2 years old and had some health problems, but nothing out of the ordinary. He had some kidney issues but normal for a 16 1/2 year old cat. We took him to our regular vet on 10/20 and had some tests done. On 10/21 they came back with extremely elevated glucose, and our vet suggested we start a treatment that we committed to and an appointment was made for the following Monday. Two days later on Wednesday is where the nightmare began. By Friday 10/24 he was demonstrably weaker, and our vet had no space in the schedule to see him (which proved to be a Godsend). We took him to VEG Oro Valley and immediately the supervising vet and staff members descended on him as a group and started triage and testing with equipment not available at a typical vets office, and results were coming in within minutes. Once the testing and imaging were progressing Dr. Bettencourt was assigned to our case. Snarf was very ill. He had Diabetic Ketoacidosis, and the prognosis was not good on any level. We asked Dr. Bettencourt for an honest assessment and the 2 options were either a long, involved, and painful treatment that had no guarantee of success or return with any quality of life, or to let him transition with compassion, dignity, grace and without any further suffering. We were in shock, but her words were spoken honestly and with authority, empathy, and compassion. The rest of the staff, especially Sabrina who led most of the triage and initial testing were fantastic. We were with Snarf the entire time from start to end we never once left his side. We were then given a private room to spend time with Snarf - given all the time we needed - and when we and he were ready, he transitioned without any pain. We will never forget Snarf, who was the glue of our family, and we'll never forget the care and attention he received at the end of his life by the staff at VEG and as led by Dr. Bettencourt - all an amazing group of individuals dedicated to helping us and our companions in what are some of their darkest hours. Thank you, VEG, and Godspeed, Snarf. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Tucson, Arizona

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We cannot say enough good things about this place. We had an emergency with one of our pups. They saw us immediately, provided thorough and compassionate care both for our dog and us. They were very open and honest about the issues and provided us options. They were very clear with costs and things we should consider. Everyone worked together, they were friendly, and attentive to all the pets and the owners. They were very busy but had a way to give owners privacy while also being able to respond to questions and needs. It is an open space but they have private rooms and ways to manage the different emergency needs. The staff were very well trained, knowledgeable and competent. While we had to make the difficult choice of letting our pup move on, they were with us in the decision, the process, and the after care. Their honesty, compassion, and expertise put this as our top pet emergency center. Thank you VEG for all you do! read more

Our 14lb chiweenie was bitten by a rattlesnake and rather than be fit in - and a possible 4 hour wait - at our regular vet, we stopped in and were seen right away. Love the business model. Open floor plan, the ability to stay with your pet throughout the treatment process, the visibility to the staff and the overall camaraderie of seeing other families going through the same challenges. All of the doctors and nurses were compassionate, competent and communicative. Pricing was transparent and honest. They provided an estimate and subsequently refunded promptly the amount not needed. It's also great it's 24/7. Wonderful option for emergency care in OV. So grateful to have found them. read more

Today we took our fur baby Cooper in due to him no longer being able to move his hind legs. Cooper was our 10 year old, 89 pound mixed Rottweiler/Blue Healer. VEG was accommodating from the very first call (Ms. Maddie), letting us pick up a portable gurney to transport him to the hospital. Upon arrival, the staff assisted us in getting him in and checked us in right away. Ms. Jenna, nurses and Dr. Moe were very attentive, they explained everything as they were doing it. They communicated all testing, treatment and the reality of Cooper's condition. They were honest and up front with the cost and gave us time to discuss our options. In the end, we made the most heartbreaking decision and sent our sweet boy over the rainbow. Ms. Jenna and staff gave us all the time we needed in a private and comfortable room. They walked us through the euthanasia process, what to expect and we were able to be with him until the very end. They went above and beyond to even prepare him for us so that we could transport him to the pet cemetery. This was the most loving, compassionate and understanding facility I have ever been to. The entire staff was amazing and very supportive. Thank you VEG and staff for all of your loving support and kind words during our difficult time. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Tucson, Arizona

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4 days ago I woke up at 6:30 am to my 14 yr old cat being unable to walk, very confused and crying in pain. I threw on some clothes, put her in the cat carrier and drove straight to VEG. Everyone there was so compassionate and caring from the woman who helped carry in my Bella, to the lady who took my information and explained the procedure to the Dr. who helped put Bella out of the pain she was experiencing. I'm so grateful how quickly and efficiently Bella was taken care of. I don't remember anyone's name because I was so upset but I want to acknowledge all the people who were so kind during one of the most difficult decisions a pet owner has to make. I highly recommend this veterinary clinic for any emergency a pet owner may have. read more

I brought my sweet orange cat yesterday in while she was having a medical emergency. When I arrived I was rushed straight in as my cat was pulseless, Dr. Vossler and her team started CPR on my cat and they managed to regain her pulse and helped her stay with us until my mom was able to show up after I told them I couldn't do this alone, Hannah told me that if it happened before my mom arrived she would be right by my side. They did everything they could and discussed my options with me, the entire team was so incredibly compassionate and kind through this. Hannah stayed by my side until we made the decision to euthanize my cat as she was not likely to pull through. After the devastating decision, Hannah came and got my cat from me for paw printing, she returned with paw prints and a little nose print of her. She helped me so so much that day. Huge thank you to the team for helping my kitty and me through this awful turn of events and their understanding as I was so distraught. The world needs more people like the individuals on this team. read more

Our dog was attacked by several coyotes and needed emergency surgery, which VEG performed. We have since experienced multiple issues that have resulted in our dog experiencing unnecessary pain and suffering and requiring another major surgery to fix their medical mistakes. Several of her staples were backwards and extremely painful to remove. They did not remove 2 sets of sutures, saying they were dissolvable at 2 different follow up visits until finally admitting that they were not the dissolvable kind and cutting her skin in an effort to remove them after 3 weeks. She had a bulge in her abdomen following the surgery and a month later she was in pain and vomiting, so we took her back to get her checked. It turns out that bulge was an intestinal hernia, which the vet said was likely due to an issue with the original sutures, and told us it would be 7-10k for another surgery to fix an issue that they caused. They pressured us into keeping her there, saying that they couldn't tell us how urgent the situation was. We ended up taking her to another vet for the surgery and they charged us 3k. They said they had to do a lot of clean up on the original surgery and that she shouldn't have even had staples instead of sutures. The cause of the hernia was likely a puncture wound that was missed entirely in the first procedure, and now we have to get lab work done to make sure she doesn't have a bacterial infection from the untreated puncture wound. We saw multiple vets at VEG who missed multiple issues with our dog and tried to charge us $10,000 to fix a problem that they themselves admitted was likely caused by their surgical intervention. This led to our dog experiencing a potentially life threatening complication and having to undergo 2 invasive surgeries in one month. Their incompetence almost cost our dog her life, and cost us thousands of dollars in vet bills. read more

I ended up needing to take my Sapphire to be seen, when walking up to the doors, I was immediately greeted, my sapphire, and I had to stay there overnight due to her complications, I told them that I would need to leave so I could go gather a few things and I would be back. When I came back, they had a private room set up, and when I say set up, I mean they had a bed fully prepared for me, they had an overnight basket made for me that had a toothbrush and face wipes, and snacks, During the stay We made it through three different shifts, diring those shifts we had Dr. Drizin, Dr. Darwin, and Dr. Cohen. Our nurses were Mariah, Phoenix, and Jess. The receptionists were Erica and Maddie. Not to mention the other doctors and nurses that were walking around periodically checking in. The entire staff during our stay is something I will never ever ever forget! The genuine compassion and care that I felt from each individual staff member for myself and my sweet Sapphire, was just remarkable! Everything was thoroughly explained to me, I never felt like I asked a stupid question because they made me feel like every question I had was completely validated. I never once felt like I needed to leave to get better care somewhere else. At the end, there was nothing more that could be done for my sweet girl and so we had to make the most heartbreaking decision and send our baby girl over the rainbow. They showed extreme compassion, gave us plenty of space while also feeling supported. I would highly recommend VEG, the experience could not have been better under the heartbreaking circumstances. read more

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I can't say enough great things about this group of skillful vets and nurses. Our 10 pound King Charles cavalier got into a 36 ounce bag of semi sweet dark chocolate when we were at a soccer game. When I found the bag and she began to vomit we ran her to skyline animal clini who pointed us to VEG on Oracle. We rushed her in and the nurses and Vets got right on it. It's an open concept clinic so all procedures are done out in the open. We were with Sundae as her stomach was pumped, watching 2 lbs of liquid chocolate pour out of her tiny frame. They calmly walked me and my 6 year old daughter through every procedure. The vet didn't sugar coat it, we were prepared to say good bye since poison control said this was the largest chocolate poisoning case they had seen in a dog her size. They didn't know if her heart could handle it. her heart rate got up to 240 and with a mix of beta blockers, potassium and an iv drip for 36 hours they were able to stabilize her. The original quote for 72 hours was 8k, my ranch raised husband heard that and said its time say goodbye. When I relied that response to the vet she said lets work on getting her out of her within 24 hours. The quote was scaled back to 3500-4000. At 24 hours it was clear we had to keep her on the IVs longer. The entire stay ran us 6000 which is so much money but they saved our girl against ALL odds. My 6 year old and I sat with Sundae the first 8 hours, if we had asked to we could have slept there. They brought my daughter an iPad (oh man was that exciting since she rarely gets a tablet!!) and a sack lunch. There's free coffee and a custom soda water machine - they offered my daughter hot chocolate when we were at the height of the anxiety with sundae collapsing after the stomach pumping and that helped my daughter settle in for a long day with our pup. I can't say enough great things. If you need emergency care for your pet, THIS is the pet hospital. read more

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We went to VEG over a year ago and were very happy with the service. With that being said, Today we took our Senior dog there for a swollen lower neck and breathing issues. We felt the staff was insensitive and mechanical. They gave our dog an injection to calm her, as well for pain, but they couldn't find a vein and kept probing in 3 different locations while my dog was yelping in agony. They finally gave up and stuck her shoulder blade, which they could have done in the first place, Our dog was traumatized after that and couldn't regain her breathing, and began shaking uncontrollably. They took x-rays brought her back and brought her back traumatized even more. $950.00 later they couldn't give us a clear answer. They had 10 different possibilities and said she needed blood work. Gave us prices $1,000 to do it there, or $550 to bring it to the labs. While all this was happening our dog was worse off than when we brought her in. To add insult to injury, they charged me another $99 for amoxicillin. $1,000 later we got no answers and our dog was traumatized. That was at 10am in the morning. 4 hours there, $1000 later no answers. It's 6pm and our dog is still shaking from the experience. We'll never be going back to VEG. So sad and disappointing. read more

under staffed. waiting three hours and still waiting with a ruptured anal gland. second time here. same exact scenario fish bowl atmosphere with clumsy triage happening as animals arrive to join the wait. read more

This group is God sent. Compassionate, caring, competent. We have taken several of our babies here without hesitation. So thankful for all of them. You never have to leave your baby's side throughout the whole experience. They even have a couple of sleep rooms to stay overnight with your pet if hospitalization is necessary. Prices are fair and a lot less than other (gouging) emergency vets. 5-stars from us! Corporate, please give this location a shout out and recognition. They deserve it! read more

Veterinary Emergency Group - Miss Maggie, the cage jumper at 16 years old she has no fear! - Emergency Pet Hospital Near Me - Tucson, Arizona

Well this last visit to VEG will be our last. We had a prior less than satisfactory experience with this location despite positive experiences at other locations, so we gave it another try, however on our recent visit the quality of care was unacceptable. We had a rescue dog who was not eating well and was showing some pretty significant signs of illness (pale tongue, labored breathing etc). Due to the level of concern we decided to visit VEG rather than wait for an opening at our regular clinic. They conducted diagnostics (xrays and labs) and despite mentioning some concerns about the lungs they did not pursue it and only administered Cerenia sent the foster and dog home with an appetite stimulant. Two days later the dog had not improved at all (and was actually worsening) so our regular vet fit her in and diagnosed her with pneumonia. As a result we lost 2 days of treatment which could potentially have resulted in a loss of life. Our regular vet treated quickly and aggressively and the dog has started to turn around but VEG dropped the ball in this situation. read more

I brought my dog here Saturday when she presented with sudden paralysis in the back legs. It was traumatic, and the staff was very kind. I was there for a very long time, there were other emergencies that happened. They did a bunch of x-rays, they could not see what was wrong with her. Eventually I was sent home with a lot of pain meds and to follow up with my vet on Monday. I was given the option to leave her there, but it was far too expensive. My dog took a turn for the worse Saturday night, and then Sunday I brought her back again. I met with the same veterinarian, she was very kind. She got ahold of a neurologist in Phoenix and they discussed the case. I was told it would be around $8000-$10,000 for an MRI which was out of the question. While I waited, they hooked her up to an IV at my request because she was dehydrated. The neurologist said that her symptoms was likely due to a lesion on her spinal cord in her neck. I was sent home with additional meds and different instructions to keep her comfortable. My bill was not as expense on Sunday, since I was there on Saturday. Being an emergency vet, they do charge more for everything. They also do not cover costs in great detail. Some of the drugs they want to send me home with I could've gotten for a fraction of the cost elsewhere. Which I did decide to do. They're there to help the animals, not there to help your wallet. It can feel like price gouging, but that's emergency care for you. I wound up finding an MRI place l in town that charged 3500 and it turns out she has a very aggressive tumor in her spine as they thought. I'm very grateful to the veterinarian who did all the research, she was very thorough and caring and she went the extra mile. It's hard to write a review for a place involving emotions running high, but they helped me get through the weekend until I could see my vet. read more

So relieved to have a place like this in an emergency. We had a run of bad luck where it seemed like all our pets were getting sick at once, and we ended up here twice in the course of a month with two different cats. Both times the vet and the techs were warm and empathetic, doing their best for our pets. Everyone is fine now, but I'm so glad that if there's another emergency VEG is around! read more

Veterinary Emergency Group - She dramatically stopped eating and tried to die on us, we think because she wasn't getting enough attention - Emergency Pet Hospital Near Me - Tucson, Arizona

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Hugest ever shoutout to the new vet ER @ ina and Oracle (VEG).... First of all it's so much closer to Oro valley than the one on La Cañada... and since my beautiful boy only has ended up in the puppy er in the middle of the night, that's important! My precious puppyboy got into some chocolate somewhere around 11pm last night. By "some chocolate" I'm guessing somewhere in the ballpark of a dozen chocolate cupcakes bc one of my kids left the kitchen gate open as cupcakes were cooling on the counter... But I had just taken my ambien, and it had been way too long to successfully throw it up.... I called VEG and in spite of a good natured giggle (totally deserved) when i explained the situation, they had me call puppy poison control immediately... obviously I was terrified when they said yeah that's a LOT, you gotta go NOW.... So I loaded the pup into the car, then my new driving teenager loaded me into the car .... My son is definitely the unsung hero of the night. The doctors and staff were literally soooOOOOO wonderful to not only my boy, but to my sleepy self as well I work in healthcare so I know to expected the unexpected, but I've never had anybody show up for an exam after ambien again I got a little good natured ribbing about what had happened, but it had me cracking up... they graciously allowed me to step out of the room and zonk out for a little snooze in the lobby while they had him barfing his guts up, poor little dude. My guy is an anxious little (big) doggo and had a really hard time when he got a river toad last summer, and we did this back and forth of having him admitted and then going back home (at the *other* hospital)... but the docs recognized immediately that he was a little high strung and that he would probably do better at home resting comfortably instead of a costly admission where he would be stressed, and I appreciate them putting his needs first. They gave me SUPER CLEAR (and printed - bc let's be honest I had to re read them every hour waking up to check on him overnight) directions about how to care for him and what would constitute an emergency worth bringing him back for further attention. Puppyboy is home and resting comfortably, though he looks like he's really been through it, poor babe... but he's gonna make it thank heavens! There's just nothing like having a 55-60 lb dog thinking he's a lapdog on the entire ride home. Really proud of my kiddo for being such a good sport and coming through in a clutch! Love both of my boys (2 and 4 legged ones) so much. I wish I had the confidence to say that I thought the dog had learned what not to do, but if anyone knows of a baby gate that is self closing, please send me a link lol Picture of my guy, bc let's be real, he's cute as heck. 10/10, 5 stars, would recommend VEG for emergency care in Oro valley in a heartbeat!!!!! read more

Veterinary Emergency Group - The cupcake theif/VEG patient. - Emergency Pet Hospital Near Me - Tucson, Arizona

They took great care of my puppy girl! We were very impressed by the layout and the promptness of care, despite it being after hours and having plenty of other patients. They also worked with me to decide what was urgently needed, and what could wait until we could follow up with our regular vet. You hope that you never need an emergency vet, but very happy to know this is available, if needed. Thank you again! read more

My experience was great. Yes it was expensive and yes it was a very busy early evening when I went in with my dog, so the wait was, well it was a wait. But ultimately, they fixed him up with incredible care, giving him antibiotics and fluids almost on arrival, until the doctor could see him. I would not hesitate to recommend the place. Lyra, Griz, and Dr. Vossler were rock stars, and I can't thank them enough for the excellent care my boy Dax received. read more

Lindsey is so kind and staff helped with so much help we will be donating money to them in the future!

I am revising my review because I suspect that in my previous review, I was overreacting due to my own stress. Last Friday night, I ended up rescuing a 3-week-old kitten. At the time, all I knew was theoretical information on neonates, and I wasn't even comfortable assuming the role of a bottle-baby kitten mom. The little guy was not latching to the bottle and had not pooped for over 36 hours. I took him in. He was fitted with a new nipple for syring feeding, and I was told that he probably didn't have enough in his stomach to poop. Twelve hours passed, and he drank KMR well, but still no poop, and since the poop issue was not disguised much, I felt helpless and irritated. I wrote a review that mostly expressed my irritation with the VEG establishment and its setup, but the doctor took it personally. Likely, I was also too harsh and reacted more to my own panic. I took my kitten in again the next day. This time, I met with another doctor who had neonatal kitten rescue experience and extensive knowledge about their care. She guided me as to how to facilitate pooping, administered dewormer, and gave me a lot of tips and tricks for bottle baby kitten care, including proper food transition and much more. As of revising this review, two days have passed, and my kitten seems OK. So, I thank the two veterinarians who treated my Kitten on Sunday and Monday. read more

Veterinary Emergency Group - 9/20/2024 at 11 pm - Emergency Pet Hospital Near Me - Tucson, Arizona

This is the most amazing animal vet hospital. Open concept and complete accessibility to your pet 24 hours (in a row;) Everyone there was so helpful and kind. Immediate attention by staff as soon as you open the door. They won't stop until they get the answer. They absolutely saved our dog's life . read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Tucson, Arizona

Hands down the absolute best experience you could ever have not only for your pets but as a pet owner! From beginning to end everyone made sure that are Rosa was seen right away, everyone was attentive, not only did the doctors and the nurses and texts make sure that our dog was comfortable, they made sure that the owners were comfortable and well fed as well. Although it was a busy Saturday night, they think that's for our patients, everyone was smiling and you could see that everyone who work there truly enjoys what they do and is devoted to giving the absolute best care possible to your pets. If hospitals for humans were as accommodating and the bedside manner was the same, going to the doctor's would not be such a horrible experience for most people. I just want to personally thank everyone for taking care of our Rosa and her needs and making sure that she had the best care possible. Not to mention they work with you financially no matter what. You can see that it's not about the money but it's actually about the patient. Thank you thank you thank you again read more

Veterinary Emergency Group - Are pit had a really bad cough, and she had the absolute best care. - Emergency Pet Hospital Near Me - Tucson, Arizona