The receptionist was a nice nasty twit. Who got agitated when I asked for resources for my hurt service animal. Seeing we just got out of a serious car accident and I told her my financial struggles . She then tells me I can take out a line of credit to pay for my service animal to be seen even tho he has a broken. Leg and I have a broken. Almost everything. Ribs broken etc. No car no source of income temporarily. She then proceeds to say "well you won't be seen without payment" like they just don't give a fuck . First off I didn't ask to take out a line of credit .(My credit is shit personally) I asked for RESOURCES THAT WOULD HELP fix my service animal leg I would never recommend this place of any emergency unless you're rich. Maybe then they will treat you like a human and treat your dog with respect. Even with pet Insurance you STILL have to pay UPFRONT and you'll just get reimbursed. Pet insurance is a scamm and these people don't gaf unless you're flashing money in their face. Fkkk your emergency. Literally ask the nice nasty receptionist If I can give them negative stars I would. Worst experience of my life goes to VEG read more

I wasn't expecting to write a review today... much less about an emergency vet clinic... but here we are. A week ago my little Yorkie got attacked by a cat. Took him to another emergency clinic close by and everything seemed fine. A few days later, he was acting off and took him back to that clinic and he was out on some pain meds for some spinal tenderness. Neither the emergency clinic or I noticed (even after examining him pretty thoroughly) that he had a puncture wound on the side of his jaw. Long story short, went back to that clinic today because I found him soaked in a weird bloody liquid oozing from his face and it was going to be a 4 hour wait. Figured I'd call VEG and see what their wait was and they told me to come right in and they would take care of him. Before I even got to the door, there was a VEG employee standing there to take us immediately back. I didn't even have time to look at the lobby... just straight back and immediately being looked at. Not going to lie, I didn't research VEG much since I was in immediate action mode... walking into the open concept emergency room was a little shocking. However, the care that the staff and doctors took was... beyond what I could have imagined. For what would be an agonizing amount of time where any other clinic would have taken him to the back, I was able to stay with him the entire time... even when they were working on him and cleaning up the wound I was holding him. While I don't want to say I loved the experience... I will say I loved the care and attention that every VEG employee showed. It was honestly worth every penny to bring him to VEG to be treated today. I felt like they really had his best interest at heart. I would highly recommend VEG to anyone who is in need of emergency care. The open concept can take a moment to get used to, but I think you'll find it to be far more comforting than if you were just left waiting somewhere while your pet was taken away from you. Thank you VEG. -Jonathan and Tannin read more

Veterinary Emergency Group - Not the most flattering picture.... But he was well taken care of and never left my sight. - Emergency Pet Hospital Near Me - Phoenix, Arizona

It was bad enough that your technician allowed the semi-feral, injured cat out in the parking lot before attempting to throw a towel over her, causing her to dart across Camelback road... I bit my lip and did not even say anything before turning around and leaving with an empty carrier. After all, cats can be skittish, maybe it was not all your fault (?) HOWEVER, it was when after searching for two long nights and finally locating her directly across from your office, I came and asked for assistance in getting her into the carrier. Her hind leg was so messed up after crawling up in my vans engine...I was not sure how to best handle her. Your office was completely empty at this time. Everyone was just sitting around. I even offered to pay $300. cash she was sitting in the bushes directly across from your office, where she'd been for two nights after the parking lot episode. Zero help. That is what you offered. Nothing. You guys should be ashamed to be in such a trusted position with people's pets. I saw zero compassion. Zero empathy. Zero desire to help a distressed pet in genuine need. I hope no one else has to experience this type of situation when trying to get help for an injured animal. I was fortunate enough to find a wonderful mobile vet who took care of her. read more

Veterinary Emergency Group - Hisser healing - Emergency Pet Hospital Near Me - Phoenix, Arizona

See all

Thank you V.E.G. You were all so compassionate, kind, professional and acted with a sense of urgency when we brought in our 10 year old Great Dane mix for a "compassion visit." At a time when we were initially uncertain about our decision to move forward with euthanasia, you assured we had made the only choice. There was no time wasted on gaining our Onyx's weight when we came in the door or questioning the state of Onyx's health. Upon arrival, we were met in the foyer by staff that knew we were on our way in to be seen for the compassion visit. There was no wasted time with questioning the health of our beloved dog as it was apparent he was in distress. We cannot thank you enough for helping Onyx transition peacefully in a calm setting. Onyx is now in heaven and we will see him again read more

Veterinary Emergency Group - Onyx 10 years old - Dane mix - Emergency Pet Hospital Near Me - Phoenix, Arizona

See all

My husband and his good buddy and fishing pal Nina were at the park the other day and a scary incident happened. Nina is a 2 year old Chihuahua with an incredibly sweet and loving disposition. Husband turned away for just a moment to speak with the game warden and heard his fishing pole move. He glanced around and Ms Nina had swallowed the treble hook that was surrounded by catfish powerbait. He clipped the line and called me in a frantic state. I looked up Emergency Pet Hospitals. Came upon VEG and decided to go there because it was close. By the time husband reached the clinic, he was hysterically weeping. He felt so guilty even though it wasn't his fault. She's a dog and catfish powerbait probably smells delicious to a dog. At the moment of arrival to the clinic, the staff displayed an amazing level attention and care. Not only for Nina, but for her Daddy too. It's so special there because they allow you to remain with your pet at all times. They x-rayed her and the hook was located in her esophagus. We had 2 choices...surgery or the Great Beyond. The veterinarian was Victoria, she is an angel incarnate. We were so stressed out with the decisions that need to be made. She gave us space, loving encouragement and guided us to the conclusion to at least try and save her with surgery. With steady hands, Victoria pushed the hook into her stomach, being careful not to tear any tissue on the way. She exposed her stomach, made an incision, and got the hook out without further incident. Victoria carefully stitched her up and off to the recovery area. Nina was highly medicated and high AF, so she had no clue what was going on. Britney made up a little area for me so that I could spend the night with Nina next to me. The love never wavered at any point while we were in the clinic for over 12 hours. Not just for us, but for EVERYONE that walked through the door. I would definitely recommend this place for anyone that needs a loving place to take their furry friends. read more

See all

You are able to stay with your pets through every step of the way, they offer financing and are very kind when you are having the worst day of your life. Thank you for taking care of my baby. read more

Veterinary Emergency Group - Papito alive and well - Emergency Pet Hospital Near Me - Phoenix, Arizona

This place is absolutely amazing. They really love your little doggy and they do life-saving work. I was here late at night a little over 24 hours ago when my dog was vomiting blood. I saw two dogs that were very critical and they kept apologizing that I had to wait for treatment. They offered me snacks and a drink and made sure we were both comfortable and safe. I did have to take my little baby back because he's not eating. They were gracious, kind and loving and offered me a place to go for affordable veterinary care if he continues to not be able to eat with medication. Definitely come here for your fur baby! read more

R-I-P To Our Awesome D-O-G As V-E-G Vegges On the J-O-B! Our Pup NEEDLESSLY Suffered In Front of Our Eyes Last Evening in the Emergency Room Before He Took His Gasps of Air and went to Doggie Heaven. He was almost 17-years-old and suffered from congestive heart failure. I had taken him into the same VEG Camelback location the week prior knowing his health was rapidly declining and that euthanasia was a high and likely probability. Fortunately, the veterinarians were able to help our boy breathe more easily and efficiently, despite the fact that he had to be treated for significant water retention in his lungs due to his condition. I was able to bring him home to my wife, who had to work, with the understanding that he probably only had three-to-six months to live. We were fine with that including footing the very large bill. In the end, we felt like we bought more time with our elderly pup and the hefty price was worth it. My wife and I still feel this way despite VEG's great failure last night that now leaves us devastated. Unfortunately, our dog's ability to overcome the water accumulation in his lungs was not sustainable. We drove back to VEG fulling knowing that our precious pup should probably be euthanized. We waited in the room with our boy for the vet for quite a long while. During that time, his condition got worse to the point that he appeared to have died in my wife's arms. I raced out to the room and yelled that my dog just died. It was only then that the veterinarian and another staff member rushed into the room. My wife decided my baby boy had suffered long enough and it was time for us to say goodbye. We are not upset with the final outcome as we had already come to terms with the decision. But the needless suffering our dog had to endure leading up to his death while we patiently waited for the vet was beyond ridiculous. We were told that the veterinarian had another pet in a critical state she had been attending to. This was the reason that she was not able to get to our pup sooner. We can certainly understand and appreciate the difficulties of these circumstances. At the same time, the emergency room was well aware of our dog's condition, ESPECIALLY the vet who had initially treated him the week prior. We are NOT singling out that veterinarian or the vet who eventually euthanized our pup. There is enough blame to be spread around for the entire facility. To be placed in the room and have ABSOLUTELY NO ONE check on our dog's condition is unacceptable and a dismal failure. To be fair and objective, we felt this vet emergency room was top notch during our initial visit. We told the front desk our dog collapsed and the staff rushed us in with a sense of urgency and without hesitation. In fact, our impression was that this is way better service than one experiences at hospitals for humans. Unfortunately, that opinion dramatically changed for the worse last evening. It's really difficult to express our frustrations without lashing out in anger as I did last night when VEG failed us. But hopefully pet owners who read this post can absorb this information objectively to determine whether they should bring their pet here or somewhere else. Photos of our Baby Boy at VEG are posted here from last week. He is greatly missed. Btw, lame form letter type response from VEG below. It's a response without really responding to the specific criticisms. It screams, "say something generic and don't say too much so we don't get sued!" These are empty words. You were better off not responding to this post. This is sooooooo weak!! read more

See all

I'm honestly very disappointed with my experiences at this clinic. Last year, I brought my dog Sadie in multiple times over the course of about three weeks. She had diarrhea, wasn't eating, and was extremely lethargic. I ended up spending close to $3,000, yet they never identified the issue. When I finally took her to my regular vet, they ran a quick test and within minutes diagnosed her with parvo. Fast forward to today, Sadie started throwing up blood, and this was the only clinic open at the time. I called ahead and was told to come in right away. When I arrived, I was then told they were in the middle of a shift change and it would be at least an hour wait. Given the urgency of the situation, that was incredibly frustrating and concerning. Between the misdiagnosis previously and the lack of urgency today, my experience here has been very subpar. I'm not sure how they maintain such high ratings, but I can't personally recommend this clinic based on my experiences. read more

As a vet tech with over 15 years in the field, including a short stint in emergency medicine; I've seen a lot, and I can honestly say I've never had an emergency vet visit go as smoothly and compassionately as this one. From the very first phone call, Shannon was so helpful and kind. Just the call set the tone for the whole visit and I didn't doubt heading down to VEG. Once we arrived, the immediate care and communication were outstanding. One of the things that sets VEG apart is that you get to stay with your pet the entire time. That level of transparency and comfort is just unheard of in emergency settings. As a veterinary professional, I'd always been curious how VEG handled this kind of care, and they've truly struck a thoughtful balance between transparency and giving you the privacy and support you need in those tough moments with a sick pet. Sally, our tech, was fantastic; very kind, patient, and knowledgeable. She explained everything thoroughly and made sure we felt supported every step of the way. Dr. Beckwith was fantastic as well--professional, clear, and compassionate. From start to finish, the experience was genuinely exceptional. Did we have to wait a bit because more urgent cases came in? Yes. Did we have to spend some money because it's emergency medicine? Of course. But those things are expected and even with the stress of the situation, VEG made the whole experience far more positive and supportive than any emergency visit I've had before. They really know how to care for both pets and people. Hopefully we won't have to make another emergency visit anytime soon, but if we do, we won't even hesitate about where to go. VEG truly raised the bar. Thank you, VEG Phoenix team! read more

Veterinary Emergency Group - Agnes waiting on my lap for our visit to wrap up - Emergency Pet Hospital Near Me - Phoenix, Arizona

We took our pup here on Sunday out of fear he may have parvo (he doesn't). When they put us in a room they made me hold him in my lap and not let him down. While I know this may be a precaution and he only ways 27 pounds it was a bit much and my legs fell asleep. Then I struggled to stand and walk him to the exam table when the tech finally came back. The other clinic asked us to carry him to the room and had us wear booties. Given the severity of the disease I understood. Additionally, the vet tech really freaked me out and said that he was not protected for Parvo by the Tractor supply vaccines. The way she presented it created fear. However, the veterinarian was more calming in her explanation. It was very pricey but given it was Sunday, I couldn't complain. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Phoenix, Arizona

See all

I went in on Sunday night because my dog had diarrhea amongst other things so brought her in. The staff was quick and efficient. It was pretty busy so I was there for over 3 hours. $1600+ later. If I had to use an emergency vet again I would go back. read more

We took my cat in who had a severe UTI. We hadn't seen an open layout like that before and were interacting with compassionate professionals within one minute. We were able to stay in a room with my cat where I was so relaxed I almost fell asleep on the couch in there. If you're in a pet emergency this place is transparent, compassionate and affordable. read more

I can't say enough about the staff and doctor's compassion. We were doing end of life services for our 16 year old pet which is hard enouph as it is but they quickly moved us to a private room and were so compasionate and explaining eveyrthing step by step. My experience was very good with this company so wanted to share. read more

This is one of those places you'd prefer to never have to go to, but it's a godsend to have a solid spot in your back pocket in case you do. I'm so, so grateful I found VEG. The Camelback location's staff were kind and compassionate when my partner and I had to euthanize our terminally ill rats in 2023 and 2024, and they came through again for us last night when our cat--the absolute light of my life--likely ingested a toxic medication he shouldn't have had access to. We received care quickly, got to interface directly with the doctor, and had a vet tech by our side who spoke to us as equals and kept us informed with every step. VEG even helped me locate the owner of a lost dog I found running through the streets several months back. During every single visit, I've found the VEG facility to be exceptionally clean and organized. It doesn't even smell like dog or cat when you walk in, which is crazy. I definitely trust VEG to help my family again in an emergency. read more

This is the place you hope to never have to visit but glad they are open. The staff was beyond amazing despite the chaos. There was a lady praying very loudly as they were working on her pet and no one asked her to keep it down despite the other pet parents going through the own grief at the moment. This is a business so you do need to be vigilant and asking questions on what is absolutely necessary to test for or give medication for. We did have to really ask the question the right way to find out how bad our cats condition was. There were options of medications and test to see what could be the cause but all roads did not lead to a full recovery of years of life, it was maybe weeks or days left if we did their recommended treatments and that was after we had already spent $1200. Had they been honest in saying he's probably not gonna make we would have elected other test to determine before making the final decision to put him down. Would I take my other pets here? Yes but I would make sure I ask all the question as they are checking him out before they give him anything that they will charge us for. I know they are acting quickly to save lives but in some cases it is only buying us hours read more

The staff delivered an exemplary service to JJ. The caring and attention provided was beyond expected. All staff are professionals with true knowledge of caring for JJ. It is open to watch the treatment. We are not wealthy folks. JJ has been with us for almost 13 years, a rescue dog mistreated. He deserves the best from us. Money is no obstacle. My two cents. In t read more

As a lot of you said you hope to never have you and your pet here. I recently spent 16 hours there when my dog had seizures, he unfortunately was not responding to medication and I made the choice to euthanize him. It was his time and he lived a long and wonderful life. During the 16 hours I was there, each person was extremely kind to me and my dog. Each choice I had to make was never forced and was given a gracious amount of time to decide. As I sat there, I watched them care for several animals in need and each of these animals were in good hands. I appreciate everything they did for us and the time I was allowed to mourn and be alone with my dog one last time. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Phoenix, Arizona

I am very grateful for this team for helping me when my cat had a health scare! She got into a bouquet of flowers I thought I had put up high enough from her reach and nibble on a Lilly, which are super poisonous to cats! When I came in they were able to see her immediately and begin treating her. They were very kind, gentle, and treated her as if she was one of their own pets. One of the front desk employees noticed I was stressed and brought me some water and offered some thoughtful words of encouragement. The vet was respectful of my financial limitations and helped me find a treatment plan for my cat that I could afford. Overall it was a great experience- I hope to never have an emergency with my pet again, but if I do I will return to this location. Thank you VEG team! read more

Doctor Kelly was rude, in a rush and wouldn't listen. My research was more informative than a 1000 dollar appointment, she literally treated her for an issue unrelated to the reason I brought her in. The nurses were nice and very gentle with my dog but I don't get the vibe that doctor Kelly actually cares about animals. There was a traumatic experience for a pet owner that I witnessed and I saw Kelly laughing at something unrelated but just felt insensitive. Again can't speak on the other doctors and the nurses were great. Also they absolutely have fake reviews. Literally one of the reviews is from a person who admits to have never been here but gave them 5 stars because "they have heard nice things" read more

I just want to say thank you for all the kind and helpful words from the employees at this location. They did a fast and amazing job caring for our pet Keri in her final moments. They give us her options and never rushed us. I would recommend this place for care for you and your pet Thanks again! read more

Veterinary Emergency Group - Keri - Emergency Pet Hospital Near Me - Phoenix, Arizona

This is not a place anyone wants to visit at 2am with their dog, but all I can say is the staff was amazing! I called ahead saying we were on the way, and they met us at the door with a gurney to help bring our dog in. They immediately went to work helping to figure out her illness. Dr. Chambers and Bri were both so wonderful with our family as we had to say goodbye to our sweet girl forever. As we left without our dog, my husband and I both said "we couldn't have asked for a better staff to help us with the most difficult day." read more

So far, so good. Summer,receptionist, is great. Brianna the pet nurse/ technician is great. Dr Tansey is beyond amazing. Everyone here is spot on amazing. read more

Veterinary Emergency Group - My red-eared slider, Skynyrd. She is being seen here. - Emergency Pet Hospital Near Me - Phoenix, Arizona

See all

1. The staff is very accommodating to owners who wish to participate or be near their animals during procedures. The clinic is very clean and polite. For that I would give 5 stars. The staff is VERY YOUNG (at least when I was there.) and maybe a tad inexperienced with some aspects of veterinary. However, I arrived at Veg early in the middle of night/Sunday morning for an emergency c-section due to dystocia. The staff took us in right away and for that I am grateful. My girl was given an ultrasound, to which there were 3 heartbeats (3 live puppies). The staff had to set up the surgical room, so they put us in a very comfortable private room with a leatherette sofa bed, complete with blankets and pillows! It was very clean/quiet/comfortable. When the surgical room was almost complete, the staff had us go to the surgical prep area for intubation and anesthesia. The techs that were doing the intubation grabbed a size 6 intubation tube for a 5 lb dog. I suggested they try a smaller tube as I could tell that was way too big. They ignored me, injected my dog and attempted to intubate her UNSUCCESSFULLY until she woke up. This happened THREE times before they got it right. I had at first suggested trying a size 4 but they rolled their eyes at me before finally getting her intubated with a size 4 tube! Great! Off to surgery. Staff allowed me to resuscitate the pups outside of surgery- albeit charged me $500 for doing so! As a professional breeder of over 20 years I have many times witnessed techs not know what to do or not know how to properly resuscitate toy breed pups, so I do like to be a part of this. I recussitated the first pup, then the 2nd.....then I waited for the 3rd. I had to ask- "Where is the 3rd pup?". One of the techs told me, "It died".... Knowing that this happens occasionally, I asked, "What happened?". She responded, "It was DEFORMED!". So I said, "Bring the puppy out. I need to see it. I keep records of all of this." SO, they brought out the puppy to me. It was still in the sack!!-UNOPENED!!! It was covered in green slime. THIS IS NORMAL even though some folks are taught it means a dead puppy. GREEN DOES NOT MEAN DEAD! I opened the sack and found a PERFECTLY formed puppy with absolutely NO DEFORMITIES. It was cold and unable to be revived. I was sad and shocked! I left after momma and pups had recovered post op with a $7000 bill. Yes, you read that right... SEVEN THOUSAND! (I have typically paid between $600-2000 for c-sections) Next day- only a few hours post surgery- Mother dogs incision was completely split open. NO- she did not rip her stitches, neither did the puppies. It popped open when she stood up. I saw when it happened. I immediately called VEG to tell them that the stitches burst and their response was-"You should just go to your own vet because it will me more cost effective!". After paying $7000 and only being home about 10 hours, they didnt even guarantee their stitches or glue that they used! So, off I went to my vet who ordered the vet report from VEG. They sent it along with a conversation from their vet to mine telling them that "They didnt do anything wrong"...(nobody said that they did).....and in the report noted that they had given my 5 lb dog FENTANYL. My vet told me that 1. the vet claiming she did nothing wrong was just a weird conversation and 2. The use of fentanyl was something they had never heard of doing in veterinary care. Picture attached to review is of dog before going to my vet for repair. Upon inspection by my vet, the entire abdomen split open with just the touch of a finger and immediate surgery was needed to resuture. In the end, my dog was fine. But I would never return to this clinic ever again due to such inexperience. read more

Veterinary Emergency Group - Poorly sutured abdominal incision that the clinic did not even resuture after charging $7000 - Emergency Pet Hospital Near Me - Phoenix, Arizona

The smoothest, quickest ER vet I've ever been to. My golden got spayed and her incision was looking infected so I brought her in on a weekend night. I was immediately greeted, taken back to the open concept room, which was really a fascinating way to handle an ER. They examined her, texted a treatment plan, I paid on my phone and the whole thing took maybe an hour. If you've ever gone to an ER vet you know the visit can go on for hours, which I was prepared for (I even brought a book to read that I never needed.) I would certainly recommend this place. read more

Unfortunately I had to bring my puppy here he had eaten something he shouldn't have and made him very sick. Everyone here was so nice and caring!! I would highly recommend coming here and would come back if needed. Thank you all for taking such good care of my baby!!! read more

Clearly they only wanted my money and not the care for my kitten, paying thousands of dollars for little to no treatment. Never called me back for the results of my kitten and completely ghosted me. I am disappointed and upset, the front desk lady also didnt even treat me with respect and put my whole information wrong even after I left I let her know my email was wrong and I would like to get a email receipt yet I haven't received anything. It's been a month now and they genuinely didn't care about my pet and only cared enough to charge me thousands of dollars and cut all communications off. Don't recommend, NEVER EVER COMING BACK HERE AGAIN read more

Took great care of our Pug that lost a toe nail. Very quick and professional would definitely recommend

If your animal is having a dire emergency, this is the place to take them. They have access to tons of testing, equipment, and medication to access any of your pets needs. I went on a whim at 9pm on a Tuesday night and it was fairly busy, but the team was still able to fully care for my pup. He came in with severe vomiting, they were able to do x-rays and blood work to diagnose him. We were there till 11pm since it takes a while for x-rays to get read, but by the time we were home, my dog was feeling much better. Thanks to them he had a speedy recovery. It is very expensive and the exam with the testing I selected was well over 1.2k. Please expect a heavy price when caring for an emergent issue. It's pricey but the team and staff truly work to their full potential and deserve every dime. I highly recommend this place to anyone! read more

This is the last place I will ever take my furry best friend. They gouge you with prices. They aren't doing it for the animals, they are doing it for the money. My 3 year old pit bull was having severe stomach pains, trying to stretch his belly, and crying non stop. When we got there the vet came in and looked at Scout and said methamphetamine ingestion. WtF..I said I believe he ate something and he needed an x-ray. I was told the vet said it was unnecessary. If I wanted an x-ray it would be 690.00. Holy hell! They said they were gonna give him fluids, a sedative, and observe him for 24 hours. Well 29 minutes later after charging me 593.00, they sent us home. No fluids..No observation..I looked at bill when I got home. I was charged for both. Scout wasn't right the whole next day and about 18 hours after rushing him to VEG he was in yard pooping. He came to the door with what looked like intestine hanging out of his butt. I went to gently grab it to look at it and he freaked out pulling away. Like an accordion a towel pulled out of his butt. It was 14 inches long and 5 inches wide. I knew he ate something he shouldn't have. It's too bad that the vet, Madi Barton was too ignorant to realize the signs. This place should be shut down. Save yourself and your companion and go elsewhere. read more

I'm in the process of looking for a for a fur-ever kitten. I just read all of your reviews and when I find my new baby fur-ball, I'll come to visit you! You are close to us, and your services are personal, loving and caring! I like that you are only 10 minutes away and allow walk ins!! read more

When my 15-year-old male cat would not come out from under the bed for two days I began to be alarmed and came into the emergency vet Saturday afternoon. They were so quick and thorough and sympathetic, not to mention providing expert care. He received an ultrasound and some injections, and the next day seemed back to normal. It's just good to know they are around when you need them on the weekends or other odd hours. Thank you VEG! read more

We have been there 3x in 12 months and the November 4th visit with Stetson was the hardest and worst news of my life. We just sat there stunned. The open floor concept and never being separated from your pet it the best design experience ever. The staff, especially the vet's, are meticulous and exceptionally kind. In the face of the worst news, the support from staff and other patrons was important. I won't go anywhere else for emergencies. ​ read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Phoenix, Arizona

See all

Whitney and her team were absolutely amazing during a really stressful time with my kitty. They were so kind, compassionate, and supportive every step of the way, and truly made a difficult situation feel a little lighter. I'm so grateful for the care they provided--thank you for everything! read more

I do not write five star reviews, EVER. But this place deserves it. I had the horrible experience of having to come here after my cat was hit by a car. Not only is the place a real, working ER, but it's clean, fast, and NOT understaffed so ER patients do not have to wait! And the customer service is out of this world! They were kind, compassionate and honest about what I was facing. They even went above and beyond to do an X-ray on my cat to determine if the injury was going to require euthanasia. Unfortunately, it did. There is a lot going on in that place, lots of pets and people, lots of emergencies, it's real! But they took the time to help us and did not charge us for his euthanasia. They may have taken pity on our tears, but I cannot say the same about any other vet I have EVER been to where they charge up to $250 for euthanasia plus more for individual cremation. This place is the cream of the crop, the BEST, when it comes to emergency vet care. Two solid thumbs up and thank you to your wonderful team. read more

The Veterinary Emergency Group went above and beyond. I recommend them highly. They helped me by giving me a "kit" for newborn abandoned kittens. read more

I took my Miniature Schnauzer, Winston to be seen for a lump on the top of his head that popped and was bleeding. I didn't know what it was, if it was infected or needed to be lanced and stitched. This was the shortest and most pleasant visit to an emergency vet I have ever been to! The entire staff were so nice and Winston was immediately seen. It happened to be just a cyst with fluid build up and she just expressed out what little fluid was left and advised to just keep it clean and warm compress.... I wasn't even charged for this short visit which is few and far between these days! I truly appreciate their honesty with me and kindness towards my boy. It's the facility too-just like a human ER but just for our furbabies. They have a customer for life if I ever need my boys seen in an emergency. read more

Veterinary Emergency Group - Winston feeling quite content - Emergency Pet Hospital Near Me - Phoenix, Arizona

See all

I feel better just knowing VEG is in the neighborhood. We have a wonderful mini schnauzer with a complex health history. She's allergic to bees and has a history of anaphylaxis. We've had to visit a ton of emergency vets and this is the best experience. Honestly, this is way better than the care a human receives at any hospital ER. The staff are kind and understanding. They get to work quickly. They explain what they are doing. Pricing is fair. Best of all - they dont take your animal away from you and leave you to wonder what is going on. You remain with your pet during treatment. That is a revelation. If this office had a membership of some kind, I would get it. I am now looking at travel through the lens of "is there a VEG location there." To the staff who have been so kind to us. Especially the techs - thank you so so much. I appreciate your work. Your are really making a positive difference for so many people and pets. read more

Veterinary Emergency Group - Schatzi at play. - Emergency Pet Hospital Near Me - Phoenix, Arizona

This place is amazing. Upon reflection my partner has brought our pets here and they've been great, but this review is about their public service. I found a stray cat while walking that was emaciated and clearly dying. I brought her to VEG for evaluation and they helped me send her off to the great cat tree in the sky humanely. They were compassionate and encouraging. I can't recommend them highly enough for emergency pet care. read more

Like another person posted, they do expect you to say with your dog the entire time. I was there for about eight hours with our dog. I am posting this because, like another person mentioned the staff are young and do not seem to have the experience. But the most disturbing thing I saw, one of the employees who I spoke to briefly, said that the dog in the kennel was her dog named Mango, a German Shepherd that has a lot of energy and she comes to work and keeps him sedated in the kennel all day. She does this routinely because she has another German Shepherd at home named Kiwi and a toddler and they live in an apartment. I am shocked that animal doctors allow an employee to sedate their dog and keep it caged all day because it has too much energy for this employee to deal with it. The humane thing to do is to rehome that dog with a family who can take proper care of it and make sure that it has space to run around. I hope by posting someone at VEG will make sure this happens our someone else Reading this can get them in touch with a rescue to adoption center read more