We had to bring our 5-year-old, 15-lb Pomeranian to the clinic after he started gagging and…read morevomiting bile--possibly from eating something questionable around Central Square. From the moment we called ahead to say we were on our way, the staff were incredibly responsive and ready for us when we arrived. They quickly assessed the situation, diagnosed the issue, and carried out the necessary procedures. The clinic itself was very clean, welcoming, and well equipped. Dr. Estes explained everything clearly--what was happening, the prognosis, and what we should do next. The techs / nurses--Kim Nguyen, Kendra Baker, and Jennifer Ducharme--were also wonderful: professional, patient, and very caring. They were attentive throughout the entire process while our Pomeranian was undergoing sedation, and you could tell they genuinely cared. I'm sure they see situations like this every day, but they still treated our dog with the attention and care he needed. Small things like that matter. These are clearly very capable people who could work in many different fields--including human medicine--but they choose to care for pets, and it shows. I would absolutely recommend this clinic and would return again if needed. My one tip: call ahead so they can prepare for your arrival.

My daughter's 2 year old hamster was hobbling and could barely stand on her paw and we were…read moreextremely worried. She hadn't been eating, drinking, sleeping, peeing, or pooping. She needed immediate care, and many places were closed by that time. It was about 9pm, luckily VEG ER was open, we called and brought our hamster 15 minutes later. They immediately jumped into action checking her symptoms and seeing whatever they could do to help her. Eventually, we were told that she had Urinary Tract Infection, we were offered a few solutions, but one of the main veterinarians who was helping, gently told us the likely outcome. We were able to say goodbye to the hamster, and my daughter got to hold her up to almost the end. They led us into a room so that my daughter and I could discuss next steps, they gave us time and they were very understanding. When we received our pet in her urn, we also received a handwritten card with the signatures of all the VEG ER employees who were telling us that they were sorry for our loss. It was a very sentimental time, and we appreciate everything that VEG ER did for us. If anything every happens to your pet, I recommend VEG ER because of their kindness, also, they are open 24/7 so there is always someone there to help you and your beloved companion.

I've been at this location a few times. My Chino tends to be a handful in the way a small dog who…read morewas way too smart tend to be. My last visit would sadly be my last as my family made the difficult and painful decision to put him down. Its taken me a little over a week to write something but I know I wanted to tell everyone about this location. Numerous issues, including a cancer diagnosis,coupled with his old age after a surgery at his home vet. The staff were always so sweet and caring with him. They even managed to entertain him with some classical music when he was a little yappy! He lived a long, happy spoiled life. I miss him everyday. My first pet out of high school, we were almost never apart. I think that knowing he was in the best possible hands near the end helped take some of my guilt grief away. Every single person was amazing and I just know that profession cannot be easy. God, my sister and I cried for hours and we were never rushed. Dr.Silverstone, thank you for always being straight with us but also extremely professional and kind. They contract out to help with end of life arrangements and cremation, if you choose. 'epaws' or something. The arrangements were done quickly but not so quickly that you worry about disrespect, you know? A week later and I have his urn and we've set up a memorial in the house for him. No one wants to think about these things but pricing is transparent and gotten out of the way quickly. And yes, it's pricy but what isn't? This is emergency care. Get pet insurance!!!! Honestly, I would have gone bankrupt if it helped but there is unfortunately a limit to things that can be treated and the doctor said it best: "age is not a disease". So hopefully your fur babies live long, happy lives and that you only have to go for minor inconveniences but if you do have an emergency, this location was clean, professional and fairly easy to get to. I had broken my ankle last year so walking has been a challenge but I got around just fine, even carrying around my 20lb lump of love. Thank you all again. I don't know when I'll be ready for another pet but I don't regret all the years of love. Once time has softened the pain, and years go by, I hope you all stick around and do what you ALL have done so well and maybe I'll see you again...Hopefully under better circumstances. Wishing you all love and peace and kindness.

My friend and I were on our way to run a 5k. We had just gotten off the train and walked a couple…read moreblocks when we noticed a fluff ball on the ground. Initially we thought the bird was dead, but it wasn't. However, it was very lethargic. We tried to provide it some heat and thought it might be a good idea to bring it to Boston commons. On our way there, we stumbled upon VEG ER for pets which was open 24 hours and had images of birds and other animals displaying on their TV (it can be care to find vets that care for avians). They let us in, we explained the situation, and they gave us two fair options - let the vet check it out and if they determine there is little hope for recovery, ethically euthanize it, or, if it does show signs of recovery after 30 min - 1 hr, they'd bring it to Boston Commons. We didn't have time to stick around for the final decision, but I do hope it did recover. The staff there was really friendly, thanked us for being good Samaritans, and had us fill out a form. They also did offer us complimentary snacks and beverages. I was satisfied with my unexpected visit here.

The staff are very friendly. The facility is clean and organized…read more They are considerate of the concerned pet parents in the waiting area. When we called with our emergency we were able to go in immediately. They were ready and waiting for us when we arrived.

I had an awful experience at this place...to the point that I hate stopping at the traffic light…read morewhere it is located. My friend called ahead to them know that my cat was near the end and that I wanted her euthanized. We were told that they would place us in a room (NOT a treatment room) When I arrived, they took her to the treatment area instead of into a room and I was super confused. They freaked when they saw her...it was like one of those frantic scenes on those medical dramas when multiple people run to the gurney. My friend was like "hello, she is here to be euthanized and they apologized. They sat me in a cold exam room and they brought my sweet Tatiana to me wrapped in a towel. The second they placed her in my arms, pinkish liquid started coming our of her nose and mouth. I freaked out an fortunately my friend, who is a hospice nurse, was with me and held as the trainee fumbled around with trying to find a vein for the final shot. Her veins had collapsed so my literally had to tell her where to place the needle. All of a sudden I heard this gushing sound and screamed "what was that??" Fortunately my friend warned me not to look. There was so much liquid released that she had to borrow scrubs and her sweater was ruined. It was absolutely traumatizing. When I left the treatment area they asked me if I wanted to take home the carrier. I don't know exactly what I said but it wasn't nice. Nobody told me what the hell was going on. I had been there only 4 weeks earlier and was simply told "you have a very sick kitty." And then, when I trusted them to help us through her final moments, they failed. I called a few days letter and cried as I explained what happened. The woman (manager?) was not very empathetic and made excuses for what happened but at least she refunded me the cost. I wish that I had the positive experience that others who have reviewed this had. The image of her sick, skinny little body wrapped in a towel with that stuff coming out of her nose and mouth is forever etched in my brain. I am working hard to replace that memory with a happy one but it is really hard. This should never happen to any pet mom again.

As a first time experience, I could not have been more pleased and impressed with your staff,…read moretreatment & facility. From the first call to the ER to the discharge, everything was professional, caring and timely. Dr. Toal was simply amazing and my cat Glenn is fully recovered. She was so kind, knowledgeable and compassionate, and took time to explain everything in a way that was easy to understand. Patrick & Willow from the overnight team were also terrific and their communication was helpful at a stressful time. Thank you for everything, I am so grateful for your team. What I appreciated most about Angell is the coordinated communication, level of care, and the staff's kindness and professionalism.

Dr. Fothergill was so thorough with explaining everything to me. She made is easy to understand and…read moreanswered any questions I had. She was so sweet with my cat as well! What I appreciated most about Angell is their availability, kindness, and thoroughness. I also had a wonderful experience with Dr. Justine O'Donnell during an emergency visit. She was so sweet with my cat as well. She was also thorough with explaining next steps, scheduling Gino's ultrasound and referring me to internal medicine after the testing.

I made one of the hardest decisions of my life today. I adopted my dog from a shelter in Southern…read moreCalifornia on March 10th, 2010 and they estimated he was 1-2 years old at the time. He saved my life many times over, I adopted him when I was still active duty in the Marine Corps. The last few months were tough, I'd equate it to hospice for a dog. I dreaded making the decision, and I came close at least 6 times but every time I said give it one more day he would bounce back, go for a walk, do his business, eat, drink, ask for treats. This morning I woke up and I felt something was different. He wasn't moving well, he didn't finish his food, and then his head was stuck turning to the left at almost a 90 degree angle and he fell on the floor like that. I picked him up and laid him down on his other side on my lap hoping he just had a bad cramp, but after an hour I tried putting him down in front of his water and he collapsed. I held him for another 30 minutes and then he had an intense seizure for at least a minute, his whole body was tensed and stretched out, and his mouth was wide open gasping for air. He came through the seizure but he had no strength in any of his legs - even at his worst in the months prior when he bounced back he could at least support himself on his front legs, but he had no strength and his breaths were long and slow. I dreaded making this decision, but I couldn't allow him to suffer. I called a few vets in the area and no one could take us. One of the last vets I called recommended I reach out to VEG. I called them, they said they could help. I walked in and was immediately brought into a private room with my dog. The receptionist, the nurses, and the doctor were so comforting during one of the hardest times of my life. I'm going to bed tonight without my best friend for the first time in 16 years, but the compassion that the staff shared with me knowing it had to happen was above and beyond. I don't know if I'll ever have another dog, but if I do this would be my go to veterinarian for any issues. And I hope no one has to make the decision for your animal, but if you do, I give the VEG staff the highest recommendation I possibly could. Thank you and your team for your compassion on one of the worst days of my life. God bless you all.

Excellent care here,incredible staff . This clinic is an excellent option very clear communication,…read morethey go above and beyond with giving our dog a bed to lay on while they wait , snacks for two legged people too ! It is an open concept that allows you to remain with your dog at all times. It was a pleasure to see such caring staff. Highly recommend I have been to four urgent vet centers in my life this was the best experience .

Absolutely shocking and deeply disappointing experience with Dr. Rebecca Schwartz at Boston West…read moreVeterinary Emergency & Specialty. She was cold, condescending, and completely dismissive, presenting every decision as if it were hers alone and speaking down to us rather than guiding or consulting us as the pet's family. There was no compassion, no kindness, and no sense of understanding during one of the most terrifying moments of our lives with a very sick dog. Her explanations were nonstop, filled with complex medical jargon, as if she's reading from a clinical textbook and offered no pause for questions or clarification. We were left so frustrated and distrusting that we had to use ChatGPT on-site just to research possible causes and try to understand what might be happening -- something no pet owner should ever have to do while in an emergency veterinary clinic. Adding insult to injury, the prices were outrageously high, completely disproportionate to the level of care, communication, or thoughtful evaluation we received. The interaction felt rushed, transactional, and almost robotic, prioritizing speed and cost over empathy or genuine concern for our pet's wellbeing. Additionally, it looks like she recently graduated from vet school yet she was the only vet on staff when she was there. Worse, reading other reviews on both Yelp and Google Reviews revealed a clear pattern: multiple pet owners describe the same condescending, intimidating, and confusing behavior from this particular veterinarian, with alarming recommendations delivered abruptly, leaving families feeling pressured, unheard, and unsupported. This is not an isolated incident -- it is a repeated pattern of behavior. Pet owners deserve honesty, clear explanations, and true compassion when their pets' lives are on the line. Dr. Schwartz fails on all counts, treating owners like they have no voice and prioritizing her own authority over guidance, empathy, or care. Warning to all pet owners: avoid this practice if you value compassion, trust, 2 way communication, and the wellbeing of your pet.

It hurts me to see what this place has become, because years ago they were a much better and more…read morereliable outfit. Now, they have become the Jiffy Lube of pet care. I trusted them last night as I drove over an hour at 1 AM with a sick dog. If I had known the level of service, care and compassion I would have received I never would have made the trip. First they have in the room, what they feel is a comforting level of care that will determine when and/or whether you pet will be seen by them. This is new, maybe not brand new, but I haven't seen it as I haven't been here in years. Then they came in and basically offer you a tiered system of care. Do you just want meds, or do you want us to actually have a look at your animal? I chose the latter option, and then they told me what the minimum price would be. After a wait, they came in with a general diagnosis, some meds and of course the bill. They said to check in in the morning to see how my dog was doing, and how he was reacting to the meds. As there was another level of service they could do if she wasn't reacting to the meds well. So I did call approximately 12 hours later and was helped by a relatively nice woman. She took my info and phone # and told me they would call me back soon. Hours later, the call was returned to my wife's phone not mine. Even though I specifically said to call me. This resulted in my wife having to put the phone on speaker in a noisy environment. This person then complained why I was speaking so loudly!!! At this point I was getting ready to pop so I let my wife handle the rest of the call. And basically they said it was too early for any meds to start working and what did we expect them to do. At this point it was about 15 hours past my visit. I will never recommend this place to anyone ever again! I don't know what has happened here. Maybe the practice is circling the drain, but no animal deserves to be treated as a bargaining chip, and that's how this place made me feel! Do better!!!

Staff was really great and I was happy with the care BUT prices were astronomical. It's very…read moreunlikely that anyone will walk out paying less than around $500. I also found out after our visit that Blue pearl is owned by the Mars corporation. Corporations buying up vet practices is part of why vet costs are so high and people are having to make the heartbreaking decision to give up their pets or not own one at all. If the staff ever decide to open up their own practice I would be happy to support them, but will be taking our pup to MSPCA in the future for any care that can wait through the 20 minute drive.

I'm heartbroken and extremely disappointed with the care my dog received at this veterinary office…read more Our dog was misdiagnosed with arthritis when the actual issue was bone cancer. We had a procedure that costed us 1,00$ that was not going to help our dog. He then proceeded to get worse. So we went somewhere else. We were given devastating news an advised to put him down from the Angel Memorial Hospital, which we weren't prepared for and caused our family stress, sadness, and grief. I encourage other pet owners to seek other vets instead of going there.

I can't recommend Dr. Armato enough. She operated on my 11-year-old Boxer on April 30th for a grade…read more2 cancerous sarcoma the size of a balloon. Dr. Armato is not only incredibly skilled, but genuinely caring and compassionate. She spent so much time with me addressing every concern I had. Her calm, angelic voice put me completely at peace and gave me total confidence in her. Her assistant Theresa was amazing too. She went over every detail of what to expect before I brought my dog home on Friday, and I was blown away by her kindness and thoroughness. If you're considering surgery for your pet, Dr. Armato and Theresa are exceptional. I picked my dog up at the end of the day on Friday and she's doing very well. I'm so grateful to have my dog alive and well because of them. o

I would try a different emergency vet if one is available, in the future. They were extremely busy…read moreand so I was there for 9 hours, 8 1/2 of which they had my cat and I had little or no idea what was going on with her. One staff member actually refused to go check on her for me. Another staff member gladly went and checked for me, thank goodness. One of the doctors did try to be very informative and one doctor was actually a bit rude to me, and showed no real interest in my cat or me. It wasn't the amount of time that we had to spend there (I understand that they were extremely busy), but I didn't leave there confident that my cat had gotten the best care that she could have because I felt some of the staff wasn't really invested in my cat or me.

I had to take my cat there last night and it was the first time there .The staff was absolutely…read morefabulous. They were very caring for my cat and I do recommend Blue Pearl thank you guys for everything.

Amazing people - helped us in a time of great distress. Our dog had a puncture wound from another…read moredog and the hole was big, awful to look at. BluePearl was so prompt, so kind, so effective. I am blown away by their standard of care. Great job on the medications, too. The facility is very clean and cheerful - something that helps when you're feeling just awful about your poor pet.

If I could give 6 stars I would! As a new puppy mom, I was so nervous about where to send my little…read moreguy for daycare. I found out about perfect paws by visiting the Newton dog parks and I got to know some of the trainers. Janie was so helpful in getting Hunny onboarded and he absolutely loves daycare. I even take him on his off days just so he can see his fr Amanda and Tracy are such amazing trainers and dog lovers!! I can't say enough great things about perfect paws and their staff. Hunnys second home for sure!!!

I found Perfect Paws from a Google search. I had a private training session with Amanda and my…read more4-year-old cocker spaniel. We learned so much in 60 minutes! We stayed in my neighborhood because my dog is familiar with the area. I learned a few techniques that are easy to practice and I can already tell my pup is catching on! From filling out the intake forms to the end of the lesson, our experience was great. Looking forward to booking another lesson in the future.