We had to bring our 5-year-old, 15-lb Pomeranian to the clinic after he started gagging and…read morevomiting bile--possibly from eating something questionable around Central Square. From the moment we called ahead to say we were on our way, the staff were incredibly responsive and ready for us when we arrived. They quickly assessed the situation, diagnosed the issue, and carried out the necessary procedures. The clinic itself was very clean, welcoming, and well equipped. Dr. Estes explained everything clearly--what was happening, the prognosis, and what we should do next. The techs / nurses--Kim Nguyen, Kendra Baker, and Jennifer Ducharme--were also wonderful: professional, patient, and very caring. They were attentive throughout the entire process while our Pomeranian was undergoing sedation, and you could tell they genuinely cared. I'm sure they see situations like this every day, but they still treated our dog with the attention and care he needed. Small things like that matter. These are clearly very capable people who could work in many different fields--including human medicine--but they choose to care for pets, and it shows. I would absolutely recommend this clinic and would return again if needed. My one tip: call ahead so they can prepare for your arrival.

My daughter's 2 year old hamster was hobbling and could barely stand on her paw and we were…read moreextremely worried. She hadn't been eating, drinking, sleeping, peeing, or pooping. She needed immediate care, and many places were closed by that time. It was about 9pm, luckily VEG ER was open, we called and brought our hamster 15 minutes later. They immediately jumped into action checking her symptoms and seeing whatever they could do to help her. Eventually, we were told that she had Urinary Tract Infection, we were offered a few solutions, but one of the main veterinarians who was helping, gently told us the likely outcome. We were able to say goodbye to the hamster, and my daughter got to hold her up to almost the end. They led us into a room so that my daughter and I could discuss next steps, they gave us time and they were very understanding. When we received our pet in her urn, we also received a handwritten card with the signatures of all the VEG ER employees who were telling us that they were sorry for our loss. It was a very sentimental time, and we appreciate everything that VEG ER did for us. If anything every happens to your pet, I recommend VEG ER because of their kindness, also, they are open 24/7 so there is always someone there to help you and your beloved companion.

The staff are very friendly. The facility is clean and organized…read more They are considerate of the concerned pet parents in the waiting area. When we called with our emergency we were able to go in immediately. They were ready and waiting for us when we arrived.

I had an awful experience at this place...to the point that I hate stopping at the traffic light…read morewhere it is located. My friend called ahead to them know that my cat was near the end and that I wanted her euthanized. We were told that they would place us in a room (NOT a treatment room) When I arrived, they took her to the treatment area instead of into a room and I was super confused. They freaked when they saw her...it was like one of those frantic scenes on those medical dramas when multiple people run to the gurney. My friend was like "hello, she is here to be euthanized and they apologized. They sat me in a cold exam room and they brought my sweet Tatiana to me wrapped in a towel. The second they placed her in my arms, pinkish liquid started coming our of her nose and mouth. I freaked out an fortunately my friend, who is a hospice nurse, was with me and held as the trainee fumbled around with trying to find a vein for the final shot. Her veins had collapsed so my literally had to tell her where to place the needle. All of a sudden I heard this gushing sound and screamed "what was that??" Fortunately my friend warned me not to look. There was so much liquid released that she had to borrow scrubs and her sweater was ruined. It was absolutely traumatizing. When I left the treatment area they asked me if I wanted to take home the carrier. I don't know exactly what I said but it wasn't nice. Nobody told me what the hell was going on. I had been there only 4 weeks earlier and was simply told "you have a very sick kitty." And then, when I trusted them to help us through her final moments, they failed. I called a few days letter and cried as I explained what happened. The woman (manager?) was not very empathetic and made excuses for what happened but at least she refunded me the cost. I wish that I had the positive experience that others who have reviewed this had. The image of her sick, skinny little body wrapped in a towel with that stuff coming out of her nose and mouth is forever etched in my brain. I am working hard to replace that memory with a happy one but it is really hard. This should never happen to any pet mom again.

Staff was really great and I was happy with the care BUT prices were astronomical. It's very…read moreunlikely that anyone will walk out paying less than around $500. I also found out after our visit that Blue pearl is owned by the Mars corporation. Corporations buying up vet practices is part of why vet costs are so high and people are having to make the heartbreaking decision to give up their pets or not own one at all. If the staff ever decide to open up their own practice I would be happy to support them, but will be taking our pup to MSPCA in the future for any care that can wait through the 20 minute drive.

I'm heartbroken and extremely disappointed with the care my dog received at this veterinary office…read more Our dog was misdiagnosed with arthritis when the actual issue was bone cancer. We had a procedure that costed us 1,00$ that was not going to help our dog. He then proceeded to get worse. So we went somewhere else. We were given devastating news an advised to put him down from the Angel Memorial Hospital, which we weren't prepared for and caused our family stress, sadness, and grief. I encourage other pet owners to seek other vets instead of going there.

I am still in a state of grief. My cat started showing signs of illness so we took her to her…read morenormal vet. They said it was simply conjunctive eyetis and constipation. She had mega collin, aggressive cancer and sever anemia. I couldn't get over the fact that I allowed her to get sick and how sudden it was. Her surgery and hospital stay costs were impossible for me to come up wifh on such short notice, and the vet was honest about the situa Everybody was so gentle and kind about the situation. The vet evsn cried with us as I sang a song I wrote for her, years ago, as she took her dinal breath. I have the ashes of a German Shepherd, and there were no options for urns, nor keeosakes. At caves for private cremations, you get to pick your urn and also get keepsakes. The urn and clay pawprint cost more than the group cremation, where you still get an ink noseprint and ink pawprint. They also sent a beautiful empathy card signed by all the staff.

We had an appointment for our dog to have surgery that was recommended by CAVES and we drove 40…read moreminutes only to have the surgeon tell us that the surgery was not necessary and basically talk us out of having the procedure done. They charged us $286 for a scheduled appointment that they recommended and we left without having anything done.

On Saturday evening I brought in my shih tuz dog with a very severe eye injury. From the moment I…read moreentered the door I was greeted by a wonderful staff from the receptionist to the Veterinarian. They were all wonderfully supportive and caring. The doctor treated her with a highly aggressive course of action which actually saved her eye. I was kept informed of every step they were taking and why it was being done. I was impressed with the care and treatment and strongly recommend VEG to anyone in need of emergency care. We were referred for a follow up at the Eye Center across the way and the specialist there was very impressed with the course of action taken and how well Rosie was doing. Thank you to all involved.

I've taken two cats to VEG in the past 3 years and have had consistently positive experiences. I…read morelove that you can speak to a vet before you come in and that you can stay with your pet the whole time. Staff are kind and compassionate. I also really appreciate that they offer free snacks and beverages. They have a basket of coloring books for kids and feminine hygiene supplies in the bathroom. It feels like they took a thoughtful approach to providing things to make the visit a little easier, knowing that urgent care visits are often sudden and stressful. I'll always bring my pets here for emergencies!

Excellent experience at PetMedic. My cat was EOL, the staff were patient and helpful with figuring…read moreout the next steps and grieving the loss of my cat. Addison in particular was very supportive and prompt. However, it does get pretty busy, and you might be waiting for a while once you get in your exam room. Experienced staff, good faculties for lab work and etc.

Dr. Bruce and Jordyn were friendly, professional, and compassionate. I will 100% return if needed!read more

The support staff, vet techs, and vets are all kind and caring people. I left a different vet…read morehospital because their techs were cruel to my dog. It's a relief to find Beverly Farms Vet Clinic and it's culture of caring!

Owning a senior dog, we switched vets to Beverly Farms. Nothing but expertise, attention and care…read more I cannot say enough great things about the care given to our dog. Forever thankful.

Exactly the kind of place you want in an emergency. The team was calm, kind, and clear about every…read moreoption, and it never felt like they were rushing or upselling us on anything we didn't need. Really appreciated how seriously they took both our pet and our questions.

Absolutely shocking and deeply disappointing experience with Dr. Rebecca Schwartz at Boston West…read moreVeterinary Emergency & Specialty. She was cold, condescending, and completely dismissive, presenting every decision as if it were hers alone and speaking down to us rather than guiding or consulting us as the pet's family. There was no compassion, no kindness, and no sense of understanding during one of the most terrifying moments of our lives with a very sick dog. Her explanations were nonstop, filled with complex medical jargon, as if she's reading from a clinical textbook and offered no pause for questions or clarification. We were left so frustrated and distrusting that we had to use ChatGPT on-site just to research possible causes and try to understand what might be happening -- something no pet owner should ever have to do while in an emergency veterinary clinic. Adding insult to injury, the prices were outrageously high, completely disproportionate to the level of care, communication, or thoughtful evaluation we received. The interaction felt rushed, transactional, and almost robotic, prioritizing speed and cost over empathy or genuine concern for our pet's wellbeing. Additionally, it looks like she recently graduated from vet school yet she was the only vet on staff when she was there. Worse, reading other reviews on both Yelp and Google Reviews revealed a clear pattern: multiple pet owners describe the same condescending, intimidating, and confusing behavior from this particular veterinarian, with alarming recommendations delivered abruptly, leaving families feeling pressured, unheard, and unsupported. This is not an isolated incident -- it is a repeated pattern of behavior. Pet owners deserve honesty, clear explanations, and true compassion when their pets' lives are on the line. Dr. Schwartz fails on all counts, treating owners like they have no voice and prioritizing her own authority over guidance, empathy, or care. Warning to all pet owners: avoid this practice if you value compassion, trust, 2 way communication, and the wellbeing of your pet.

I just moved to the Portsmouth NH area and did not know of a vet in the area. My old cat, Sammie,…read morewas getting more thin and going downhill fast. I took Sammie to the Port City Veterinary Referral Hospital at almost 9:00pm at night. The staff were kind and helpful. They checked in with me for every step of the exam and procedures. Ultimately, it was decided that Sammie's quality of life would not be good, so the ultimate decision had to be made. The Staff were so understanding and helpful during the process. Even though the result was not what I wanted, I felt that the Staff were professional, caring, and helpful through out the whole experience. I appreciate the Port City Veterinary Referral Hospital and recommend them to any pet owner. (Hopefully with better results in most cases.)

Great experience. We brought our pup in at 4:30am and were seen immediately. Every team member was…read morecompassionate and friendly to talk to. We got an immediate resolution for our pup, and were informed about the estimated cost before proceeding with assistance.

Customer service excellent. The staff is always pleasant and helpful. The shelves well stocked.read more

I wish there were more stars to give! Ashley & Dan were instrumental in the success of raising our…read morechickens the first time, and ever since! They are true experts, but so down to earth and friendly that just through conversing with them you learn so much! They, now, are like family! It's so nice to experience that in a country over run by the mega-stores..