The staff are very friendly. The facility is clean and organized. They are considerate of the concerned pet parents in the waiting area. When we called with our emergency we were able to go in immediately. They were ready and waiting for us when we arrived. read more

I had an awful experience at this place...to the point that I hate stopping at the traffic light where it is located. My friend called ahead to them know that my cat was near the end and that I wanted her euthanized. We were told that they would place us in a room (NOT a treatment room) When I arrived, they took her to the treatment area instead of into a room and I was super confused. They freaked when they saw her...it was like one of those frantic scenes on those medical dramas when multiple people run to the gurney. My friend was like "hello, she is here to be euthanized and they apologized. They sat me in a cold exam room and they brought my sweet Tatiana to me wrapped in a towel. The second they placed her in my arms, pinkish liquid started coming our of her nose and mouth. I freaked out an fortunately my friend, who is a hospice nurse, was with me and held as the trainee fumbled around with trying to find a vein for the final shot. Her veins had collapsed so my literally had to tell her where to place the needle. All of a sudden I heard this gushing sound and screamed "what was that??" Fortunately my friend warned me not to look. There was so much liquid released that she had to borrow scrubs and her sweater was ruined. It was absolutely traumatizing. When I left the treatment area they asked me if I wanted to take home the carrier. I don't know exactly what I said but it wasn't nice. Nobody told me what the hell was going on. I had been there only 4 weeks earlier and was simply told "you have a very sick kitty." And then, when I trusted them to help us through her final moments, they failed. I called a few days letter and cried as I explained what happened. The woman (manager?) was not very empathetic and made excuses for what happened but at least she refunded me the cost. I wish that I had the positive experience that others who have reviewed this had. The image of her sick, skinny little body wrapped in a towel with that stuff coming out of her nose and mouth is forever etched in my brain. I am working hard to replace that memory with a happy one but it is really hard. This should never happen to any pet mom again. read more

They always take you in right away they make you feel like your pet is the most important thing going on at that moment. And they are very knowledgeable and accommodating. They don't rush you and they let you be part of the diagnosing process. They are amazing. read more

Dr. Ben Shryock and his tech were very kind and friendly and handled my pup, Raleigh, very well and gave him some meds until we can get to our vet to have the growth on his gum removed. Also, Barbara was great to work with to get his appointment scheduled. read more

I had to bring my sweet girl Darla to veg for CHF on December 23rd. I had to make the heartbreaking decision to let her go on the 24th. The staff at VEG especially Dr Ritz, Brittany and Sarah made our time with them special. They were loving, caring and compassionate. I stayed with Darla the whole time and when they knew I needed rest after being up for 20 hours, they made a bed for me close by. I will forever be grateful for the care and love they gave my sweet girl. Thank you VEG. I left a piece of my heart with you on Christmas Eve. read more

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Terrible. All this place cares about is CASH. That's it. The female vet we saw was the worst Vet I've ever come across ever. Zero questions about our pets diet, zero compassion. Personality like a dead fish. $3000 + for testing and still no idea what the issue is. STAY AWAY read more

Told me my cat has cancer. Did my own research, there's literally one thing on her chart that signifies a very low risk of cancer. Wanted $4000 for a biopsy, took her home and shes perfectly fine and eating and drinking, playing, nothing abnormal, enjoys being picked up, not hiding. It cost $1,600 for testing and Antibiotics which is ridiculous because other places charge way less. Please don't come here, I also consulted another vet and we came to the conclusion she definitely doesn't have cancer. Don't come here unless you want to have a heart attack and pay a fuckload of money read more

At the stroke of midnight my sweet Maureen kitty had been crying all evening. Though VEG was an hour away I had to go . I preregistered on line making the process easier. Being handicapped myself , the staff helped me get Maureen in to the hospital. Though she had to be euthanized the Dr and staff were compassionate and caring. It made my bad day a bit better. Thank you so much. read more

VEG ER for Pets - Sweet Maureen - Emergency Pet Hospital Near Me - Shrewsbury, Massachusetts

They are knowledgeable and very compassionate. I have unfortunately had many experiences with this hospital and all have been great, I cannot recommend them enough. read more

We went in for an emergency around midnight last week. They saw my cat right away and immediately started treating him. The doctors and nurses care about these animals. They do not ask for money upfront. They try to work with you regarding finances. We stayed about 10 hours before having to leave our pet there but it was necessary. They gave us a room because we were now awake over 24 hours. The compassion these people have is out of this world. Dr. Binder & Dr. Ritz were outstanding. Amazing doctors and amazing humans. My cat lives because of their help. Thank you. read more

We have visited this hospital twice, once in Worcester and more recently in Peabody. Both experiences left us so thankful for the excellent care and the kindness of the staff! Everyone was genuinely concerned for both our dog and for us, and provided immediate help and comfort to all of us. read more

while i haven't been here in 3 years i can with full confidence say id bring my cat again, at the time i was starting my first job at the age of 16 & my cat started to move wobbly so me & my best friend brought him in the middle of the night when immediately the vet & tech came in & examined bean (my cat), they wanted to do further dianostics but we couldn't afford it so they worked with us & atleast covered the medication, after maybe a week (or a little less) bean started to walk a lot better!! after 3 years i still think about the team here (although i don't remember names) i hope you all know how touched & grateful i am, thank you VEG read more

Nothing happens to your pets unless it's at night, on a holiday or weekend. Our young dog was sick with vomiting and diarrhea for almost two days, and getting progressively worse. A call to her primary care at 2:00 in the afternoon on a Saturday resulted in a recommendation to take her to an urgent care facility. Veg ER was the answer for us. They were quick, efficient, kind and thorough in their examination and treatment. They communicated clearly from the time they took her vitals, during the examination process and treatment as well as suggestions for follow up handling going forward. read more

I had to bring my 15 year old dachshund here for euthanasia. He was very sick and I couldn't stand to see him suffer any longer. We walked right in and we were immediately brought back to a private room. It was more of a home-like setting, with two couches, candles, and tissues, which I appreciated. There were also dog treats, and Hershey kisses on the counter. :( Unfortunately my dog had stopped eating a few days prior to this, so he wasn't able to enjoy a chocolate kiss before going to heaven. He was very anxious and barking, so he was given a sedative to calm him down prior to the procedure. We waited 10-15 minutes for the sedative to take effect, and he continued to be anxious and bark. He had to be given a second dose which it seemed like we waited forever to be brought in by the nurse. I thought we would be in and out for this procedure, but because the first sedative was ineffective, we were there much longer than I anticipated which I didn't like. I just wanted to end his suffering and it seems like this was dragged out way longer than it should have been. I am very grateful for the VEG team. My little guy is no longer in pain, although my heart is shattered by his loss. Kobie, you will be loved for all eternity. *3/29/2009 - 2/22/2025* read more

VEG ER for Pets - I have loved you for your whole life, and I'll miss you the rest of mine. Kobie *3/29/09-2/22/25* - Emergency Pet Hospital Near Me - Shrewsbury, Massachusetts

I brought my precious 8 year old Pittie here, after 5:00 pm. She had Lymphoma and was having breathing distress. I've never been here before and I certainly will never go back. First, they muzzled her while other dogs weren't wearing a muzzle. She was having trouble breathing. Then when it was time for the awful end, the woman doctor didn't suggest for my girl to lie down instead she injected her while she was sitting up and fell like a ton of bricks. Then when the assistant came to carry her away, he picked her up so roughly and one of her legs were sticking out at an awkward angle. I've never witnessed such uncaring behavior before by so-called animal caretakers. I do not recommend VEG in Shrewsbury. read more

We had to take our cat Archie in for a urinary blockage recently. From the moment we arrived to when we picked him up, everyone was very nice and calm. It wasn't super busy when we brought Archie in, so he got triaged immediately due to the severity of a blockage. While I went to pay the quote, they got his medication ready and asked if they could give him pain meds immediately after I paid to get him more comfortable. They told us we could stay with him as long as we wanted to after the pain meds. I was appreciative of how worried they were about his pain and discomfort. Even during the phone calls for updates, they were thorough with explanations and more than happy to answer my questions. He was so scared being there, but I felt comfortable knowing he was in good hands. Archie is home safe and recovering thanks to the team at VEG. read more

On December 20, 2024 my yorkie was attacked by another dog and had multiple wounds around her neck. My vet told me I needed to go to emergency hospital. I drove an hour not knowing the type of care she would get. I can not say enough about this hospital. From the moment I walked in the staff was amazing. Each client gets a doctor and my doctors and the nurses were amazing. They explained everything to me and allowed me to watch the care they gave her. They spent hours placing drains and suturing her up. I can not thank them enough for all they did for Bella. I highly recommend them. Thank you again for saving Bella.... read more

Our cat, Sam was 20 years old. He was a rescue cat and the best cat I have ever owned. He was more like a puppy! He had not been feeling well for the past couple of weeks. His cries were very low and loud. He would eat and then he wouldn't eat. For 2 days he was walking into furniture, getting stuck behind the couch and hiding wherever he could. I knew he was sick and had to be put down, but we wanted to selfishly keep him with us. Finally at 4 AM, my partner woke me up to let me know we had to do something. Not ever having to euthanize an animal, I didn't know where to start. I called the emergency clinic in Shrewsbury, MA and they told us to come in with him and we did. We got to stay with him the whole time and they were sincerely empathetic, kind and understood our sadness. I would highly recommend this emergency visit for any of your animals. Dr. Wagner is a sweetheart. She thought he may have had a stroke (by looking at his pupils) and he could have had dementia, which I believe he did. They are always open, so it doesn't matter when you need them. They are there. read more

I had to take my puppy Greta to VEG after she destroyed my tv remote and the batteries were missing... I was incredibly unsure whether or not she ate them, and of course was panicking hardcore. We rushed to VEG, and they got us checked in very fast. They came and took Greta's vitals, and I spoke with the vet very shortly after we arrived. They did x-rays on Greta's tummy, and found NO BATTERIES anywhere in her system (thank God!!!). I am so thankful for the amount of compassion, kindness and support that Greta and myself were shown while we were at VEG. I would absolutely recommend them for any emergencies your pet might have, they took such excellent care of Greta. I want to extend a huge thank you on Greta and I's behalf to Dr. Wagner and the techs that helped us that night. Thank you so much for EVERYTHING!! read more

VEG ER for Pets - the remote eater!! - Emergency Pet Hospital Near Me - Shrewsbury, Massachusetts

We have gone to VEG in Shrewsbury a total of 4 times, 3 with a dog and 1 with our cat. Everyone was very kind and helpful. Everything they were doing was explained fully and in terms that non-medical people, like myself, can understand. I would highly recommend them. They also coordinate with your regular Vet, so records for your pet are kept up to date. read more

I trust them more than I trust my own vet. Excellent care. They are conscientious and explain everything and they treat your animal without ultimate respect. And they really really care read more

On a recent emergency for my Kitty on August 12th 2024. I had to go to VEG in Shrewsbury from Sterling. This Vet service was awesome they did everything under their power to help me and Cheyenne. Staff was exceptional. It was comforting that you are with your pet at all times and can see what is going on. Suggestion to transport to Tufts was made by the Vet for further services which they did not have. The Vet was prompt and she sent all records to Tufts immediately via email so Tufts was waiting. Even though Cheyenne did not make it and crossed to the Rainbow Bridge at Tufts after many hours of care and tests. She passed Tuesday PM . I want to let you know It was heart wrenching you were not allowed with your pet at Tufts. I want to thank all the staff at VEG Shrewsbury with all my heart for everything. Thank You Joyce P. read more

Well, to make this short. My dog gets into anything she is so smart but not always for her best interest. She and her partner in crime broke I to our already fortified compost pile. And after a long night of panting got her call online vet and told me to bring her to ER. And after a bunch of test here is what we see! read more

VEG ER for Pets - Of course, I am not an RX tech, but her whole digestive system is full of sh***t so. She is feeling better, and my account is dollars low! - Emergency Pet Hospital Near Me - Shrewsbury, Massachusetts

I brought my dog here to be neutered. It felt really impersonal. You do not speak to anyone when setting up appointment. You can not address concerns. Drop off at 9 was group drop off with all dogs being spayed or neutered. It took 40 minutes to drop my very anxious pup off. The woman behind the counter was unfriendly and curt. Direction for after care were left to the video you were required to watch and the transcripts of it that you read. I called during the day to check how procedure went, something they said we could do. But, when I called they said there was no way to talk to surgical team but "No news is good news". This was not at all reassuring. Pickup at 4 was also a group pickup. We all waited outside the door in a line. There was a sign that if we were 10 minutes late we would occur a late fee. We waited 25 minutes to collect our dog and exit past the line. We were told that his pain med was given for the day. However, when we arrived home there were 3 meds in his bag. The only care sheet was an invoice. He was not shaved for the procedure either which I thought odd and unclean. The day after surgery. No call. A text came giving two choices;" I have a question" or " I do not have a question". I do not have knowledge of their regular Veterinary services. But, I was very unimpressed with their process. read more

I had to take my beloved 18 year old kitty to VEG. Something just wasn't right. The care, compassion and empathy these people have is INCREDIBLE. I can't say enough great things about Dr. Taylor. She took the time we needed and answered so many questions for us. We were able to make a decision on our 'Pixie's' heath and the next steps. Dr. Taylor was just amazing and was totally my kids and I's emotional support the whole evening. Thank you again Shrewsbury VEG. I can't thank you enough for being there for my family during such a hard time. read more

My first experience at VEG was for my elderly dog who had taken a sudden change in health after some prior health issues. It was a sunday evening and she was having much difficulty breathing. I knew going that her quality of life had changed, and she was in pain. The caring and compassion shown to both Badger and myself was beyond explanation. I had dreaded that day since the day I got her, but the staff helped make everything feel ok and the right thing to do at the right time. Even though the staff deals with sickness and death on a daily basis, they could not have been more genuine in bringing comfort to the situation. I can't thank them enough. read more

After taking my diabetic dog to VCA Northboro for severe dehydration was informed that he would need emergency IV insulin service that they could not perform there. Had my wife call VEG to speak with a Veterinarian there who claimed they could perform the service and would require hospitalization for @ 2 days unless our dog would need to be seen by an Internist which they didn't have. She quoted my wife the cost would be $2000 - $4000. I drove our sick dog there. After drawing blood and installing IV Stents the Vet approached me to tell me that our dog needed the insulin IVs and would need to be hospitalized for at least 2 days and the cost would be @ $10,000. And, if he needed to be seen by an Internist it would be MORE $. What a group of pathetic predators! I informed the VET that she was a Sleazy Predator who should be selling used cars. Took our dog to Tufts and dealt with an incredibly caring staff which included constant Intern care during his 3 day stay. Our entire bill was $3,600 and our dog is now home and healthy! I can't say enough good about Tufts! Looking for a Skull & Cross Bones emoji! If you love your pet as we do, avoid this outfit at all costs. I absolutely stand by every word written about this HORRIBLE OUTFIT. Please feel free to call me! read more

Worst experience ever. Went to Shrewsbury, MA location with my Frenchie last week under emergency and the staff was not compassionate at all with my fur baby and NEVER even checked vitals leaving her dis-charged with a misdiagnosis, by MISSING a life threating HEART FAILURE that Tufts was able to diagnose in 5 min from walking in the door after taking my pup home un-safe after VEG's evaluation less than 24 hrs prior. ALL this place did was stress me and my pup and rack up a $1300 bill I was sent away with a life-threatening situation. DO NOT bring your animal here if you want to ensure their well-being and safety. Thank goodness for TUFTS as they saved her life!!! read more

Attentive, passionate about their work, collaborative team, cannot recommend them enough!

We brought our puppy here because she had a seizure. These guys were so great and kind and supportive in so many ways! Super friendly! They explained all the costs and even gave us options for cheaper avenues to take to help our dog. We love these guys and no offense but we hope we don't have to go back for obvious reasons lol. But if we do we will gladly choose them read more

From the moment I called and vet got on phone, to when we arrived there and I notified them that my dog is reactive. They were beyond amazing and accommodating. The vet came out to my car to triage. shortly after the nurse came out they made sure that the area was safe for me to get My dog into a private room and they were in with us within minutes thankfully everything worked out and I cannot say enough and how appreciative I am and amazing the staff was. read more

The Veterinary Emergency Group in Shrewsbury, Massachusetts is a vital veterinary care facility in the Worcester area. Pets receive state of the art care for their medical emergencies. The staff is knowledgeable and empathetic. The Veterinarian who cared for my cat explained quite thoroughly all of the aspects of my cat's health issues which allowed me to make the right decisions concerning the best options for him. This group of professionals work diligently to provide optimal care for all kinds of pets. They were most helpful to pets and pet owners. Amazingly, they are open 24 hours seven days a week. Highly recommended. read more

You get what you pay for... Premium price with premium service. Professional staff with the dedication you look for at an emergency pet hospital!!'n read more

Thankful for people like them to take care of our pets when they need it - our 4 dogs have needed stitches a few times and they are great. Expensive but great! read more

Unfortunately, we had to go there for the worst reason. We got there and were taken to the room almost immediately. The techs and the vet appeared within minutes.They took our requests and payment in the room so we didn't have to deal with all that in the lobby. The assistants and vet were kind and professional and we were allowed to sit on the floor and offered time to stay and grieve after our sweet boy had passed away. The room also had a private exit so we didn't have to walk through the lobby afterward. While I never want anyone to have to be in our position, the crappy reality of why we were there was made a lot easier in that moment. Thank you. read more

I took my dog Brady to V.E.G in Shrewsbury, MA on Saturday 2/11/23. I cannot thank the nurses and doctors enough for taking such good care of him. We were transferred to a larger ER with specialty the next day where we unfortunately received devastating news and had to say goodbye to our sweet boy. Truly the worst day. But because of the way V.E.G is set up, we got to have our own room with him while we held him and comforted him the entire night. If that had not been an option, we wouldn't have gotten to cuddle our sweet boy one last time. This was so crucial for us and meant so much. It is also helpful during our grieving process. Thank you for having such a great facility with such caring and compassionate staff. I will always recommend you to any of my animal loving friends and family. Brady will be forever loved and missed. L&S read more

I would go to Tuffs for an emergency with your dog. At VEG, they told me to put my dog down. When I went to my Vet to do that, she told me to leave my dog with her for 6hrs and she what she could do. My is dog is perfectly happy and healthy now and I can't believe according to VEG, I was supposed to put her down. It's just a money making business. read more

My sweet boy Tater Tot was hit by a car the day before Thanksgiving. I saw it happen and I was in so much shock I could hardly breathe. My daughter rushed Taters and me to VEG Shrewsbury where I was met with urgency for Taters and human care for me. Tater was barely alive when we arrived. They immediately tended to him but also clarified with me to what level of care I wanted. They were clear that he was in bad shape. Without question, I told them to do whatever they needed to do to save his life. The intensity toward saving his life was amazing. The doctor answered my questions clearly and compassionately while never stopping his work on Tater. After Tater coded, they did two rounds of CPR with no change, but were on their way to a third, however, I let the doctor know he could let Taters go. Thru the entire experience, which was intensely traumatic, the staff tended to me as if I was a patient too. They were attentive to me and never left me to sit alone. One assistant calmly cleaned the feces off of my pant leg and after Tater passed she offered me clean clothes as I was covered in blood, which I hadn't even realized. They set me and my family up, who had gathered at the clinic along with my other dogs, in a private room and let us grieve for as long as we needed but checked on us regularly to see if we needed anything. Although all this care was not cheap, it was beyond reasonable for the amount of care they provided. They also clarified how I wanted to proceed with several options, I asked for cremation and an urn and Taters was returned to me in less than a week. I ask people bringing their sick or injured pet to give the emergency staff grace when treating their pet. I have read comments from people that say emergency pet centers are greedy and take advantage of people in their time of need. I cannot disagree more. Vets and vet techs did not go to years of schooling to become scam artists and emergency centers need the latest in technology above and beyond that of the family vet and that comes with a price to the clinic. As per owners, we need to understand our responsibilities which include the costs and make decisions accordingly and let the vets do their thing to the best of their abilities. Thank you, VEG Shrewsbury and RIP Tater Tot . read more

VEG ER for Pets - Tater Tot - Emergency Pet Hospital Near Me - Shrewsbury, Massachusetts

Had to bring our Dog Mugsy in for an Emergency and Dr. Baker and all the staff was great to both Mugsy and us and very accommodated. They kept us will informed with each step and took great care of our dog! Highly recommended and thank u again to all the vets working on Easter Sunday. read more

What a great group of people working here - some of the most compassionate and caring individuals I have ever encountered at an animal hospital. Could not recommend VEG enough - would go back in a heartbeat (but hope to not have to). Thank you for treating Roxie like one of your own read more