I've taken two cats to VEG in the past 3 years and have had consistently positive experiences. I love that you can speak to a vet before you come in and that you can stay with your pet the whole time. Staff are kind and compassionate. I also really appreciate that they offer free snacks and beverages. They have a basket of coloring books for kids and feminine hygiene supplies in the bathroom. It feels like they took a thoughtful approach to providing things to make the visit a little easier, knowing that urgent care visits are often sudden and stressful. I'll always bring my pets here for emergencies! read more

Last month, we took our dog to the VEGF in Newton. Unfortunately, our dog was in the end stages of kidney disease. After spending two days and nights at VEGF, we made the difficult decision to bring her home for euthanasia. The doctors and all the staff were competent and friendly, and we appreciated being able to stay overnight with her to spend as much time as possible with her and reduce her anxiety. However, when I received the two bills, the total came to $6,825. While we were informed of the costs beforehand, we were in an extremely emotional state, and after reviewing the itemized bill, I feel it was excessive, especially since no surgery was involved. I don't need a response from the company, but I won't let this happen to me again. read more

A few weeks ago, I was already driving my male Akita to VEG Newton because he had thrown up blood. I was panicked, scared, and trying to get there as fast as I could. What I didn't expect was for things to get even worse. Somehow, while I was driving on the highway, he managed to roll the window down himself and jumped out. Yes. My dog jumped out of a moving car on the highway. I pulled over immediately, heart racing, shaking, terrified I was about to lose him. He limped toward me from the fast lane as cars slowed down. I scooped him up and rushed him the rest of the way to VEG. There are no words strong enough to explain how much my dogs mean to me. After losing my fiancé in the most tragic way in 2024, my dogs became the only reason I kept going. They're not pets -- they are my heart. When I walked into VEG, I was a complete mess. My dog was bleeding from his leg and already sick from whatever was going on internally. The team didn't hesitate. They didn't waste time. They brought us in right away. They were calm, focused, and kind. They made sure he was stable, gave me the information I needed, and reassured me when I could barely catch my breath. They treated my dog with gentle hands and treated me like a person who mattered, not just another case walking through their door. If you're reading this and you're scared, overwhelmed, or unsure where to go when something is really wrong -- this is the place. They show up. Every time. They remember your name. They remember your dog. They talk to you like a human being. VEG Newton, thank you from the bottom of my already damaged heart. You saw us at our worst and gave us your best. I'll never forget what you did for my boy, for me, and for the little family we're trying to keep together. read more

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Our cat was critically ill and we called them at 2am. The met us at the door and brought us to a room. When we decided our furbaby needed to be put to sleep they were very kind and helpful. My husband and I would recommend to anyone who needs emergency pet care! Thank you to all the staff! read more

My cat was in distress, not eating and unable to hold down his food. I was greeted by a very friendly receptionist for a quick intake as I had taken my pet here before. I was whisked to a room to await the vet. The vet tech came in and was very gentle with my cat as he took the weight and gathered more information. My vet Dr. Risch was excellent in diagnosing my cat and making recommendations. She was very accommodating especially when communicating to myself and wife over the phone. I really appreciate the care the showed my pet and breaking down all the options we had to help him. He is doing great and eating like a champ. Thanks VEG!! You guys ROCK!! read more

My wife called VEG ER FOR PETS to see if they could treat out Cockatiel Bird with a possible fractured wing.They said yes..My wife spent 2/3 hours there & all Dr Epstien did was check our bird's heart.She walked in & out of the room for that period of time & didn't do anything.My wife asked her to do some xrays & Dr Epstien said she didn't feel comfortable..They told us over the phone they could do all these things.My wife got out of there ANNOYED!!! read more

I recently had to say goodbye to my beloved guinea pig Chai at VEG Newton, and I cannot express enough gratitude for their extraordinary compassion. From the moment we walked in, the staff treated my small pet with the same respect and dignity they would show any larger animal - something that meant the world to me. The team thoroughly understood that the size of a pet doesn't determine how much we love them. There was no judgment, only genuine empathy and support during this difficult decision. Their open floor plan meant I could stay with my little one throughout the process, and they explained everything clearly and gently. I have never had to do anything like this but felt in good hands. What sets VEG apart is how they truly put both people and pets first. They took time to understand our situation, never rushed us, and created a peaceful, caring environment for our final moments together. For anyone facing the difficult loss of any pet - whether it's a dog, cat, or small animal like my guinea pig - you'll find nothing but understanding and professional care here. Thank you, VEG, for making an impossibly hard day a little bit easier, we noticed the heart you added when you wrote her name on the box. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Newton, Massachusetts

Great place!! Everyone, including Dr. Emma Rose Joffe is incredible. They are caring, thorough, and sensitive to the animals and owners.​

As we come upon the one-month anniversary of the realization of my worst nightmare, I feel compelled to share my utmost gratitude to and amazement of the amazing staff at VEG Newton. In the late evening hours of 08/02, I carried my sweet, vivacious, high-energy Ruby girl into your facility in extremis. The team jumped into action before I had even fully laid her on the exam table and begin relaying the information I had. A working diagnosis was swiftly identified, and subsequently confirmed to be acute hemoabdomen likely related to a ruptured splenic mass. The team set about working fervently to stabilize my precious girl in the hopes of getting her into the OR to address both the mass and the bleeders. Throughout this delicate dance, every member of the team did their part to keep me fully updated on this ever-evolving situation. I assume this was slightly more difficult than usual given my background as a peds critical care RN and subsequent deeper questions about almost everything. It soon became evident that despite everyone's best efforts, Ruby was not likely to survive her situation. I will never forget the face of the head veterinarian who gently told me, "humane euthanasia is an option in this situation", but I will forever kick myself for not making a point to know her name. Her words knocked the wind out of me, they opened the box that contained my worst fears that I had been desperately trying to keep shut... but I knew they were true. Knowing further resuscitation efforts would likely prove futile, the decision was made to stop efforts to stabilize Ruby and instead we shifted our energy toward prioritizing her comfort. This decision, one of the hardest most gut-wrenching decisions I've ever made, felt right, almost natural, thanks to the information from and conversation with this veterinarian whose name I wish I could remember. The team at VEG Newton was as incredible in facilitating Ruby's end of life as they had been in the fight to resuscitate and stabilize her. They seamlessly transitioned us into a quiet space that allowed me time and privacy to love on my sweet girl and say my final goodbyes in private. Given that I was a slobbery, snotty mess- I really appreciated this privacy. In this private room was an unassuming bell, ready to be pressed when needed, that would summon the veterinarian- just one person- who would help Ruby cross the Rainbow Bridge when we were ready. We never once felt rushed, pressured, nothing like that. I loved on my girl, telling her how much I loved her and thanking her for being my ride or die for all those years- I apologized over and over for not being able to save her and I promised I would never forget her for as long as I lived. I could feel her growing more tachypneic and was concerned that was a sign of discomfort, so I rang the bell. The veterinarian- the one whose name I wish I could remember- materialized and asked if I was ready. I said, between sobs, that I was as ready as I could ever be. We had discussed the drug cocktail previously so I knew what she was holding in her hand, and I knew this was it. I laid my head on Ruby's chest, as I had so many times in our normal life, and I listened to her heart. Felt her breathe. I felt her respiratory rate slow, and eventually I heard her heart slow to a stop. I waited for the veterinarian to listen, to officially declare it, but I knew. My sweet Ruby, my OG ride or die... she was gone. Sometime after 0100 on 08/03, my Ruby left this earth. I can only hope, pray, that the Rainbow Bridge is real, and that I will see my sweet girl again someday. While the veterinarian's face is the one that plays on in my dreams, and sometimes my nightmares, I want the entire VEG Newton crew working that night to know that I see you, you matter, and I am so grateful for you all. You took my girl and treated her as if she were your own- that care was palpable. I cannot thank guys you enough for the incredible care you gave Ruby, for fighting for her when she was too weak to fight for herself, for the compassion and expertise you all possess and share with your patients. Your work is so important and your efforts are so appreciated. I know it's a thankless job, so please just take this one and remember it, especially when times get tough. -Mandey and Pearl (Ruby's mom and sister) read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Newton, Massachusetts

I just want to say thank you thank you thank you thank you so so so so so much for everything you guys have done! They are beyond the best!!!!!!!! My lovely birkin have been taken care of so well!!!!!!!!! They've helped my pet out so much and God bless every single one of you guys! if you guys are in a urgent/emergency situation with your pets this is the best place to take them! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Newton, Massachusetts

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I've never been to a vet quite like this, completely transparent, supportive, and most importantly compassionate. I am so grateful for Dr. Tully and the entire team at VEG. Thank you so much for saving my cat! read more

I took my service dog there because she seemed to be in pain. Very nice and considerate to me. I was very concerned about my dog and i only had $640 to my name. It cost all that I had so my savings was depleted. I was given a prescription for puppy aspirin and told to get her Cosiquin for her arthritis in her back legs. I went on my way. read more

I've unfortunately had to take my dog here multiple times over the past few years, and every time they have been beyond incredible. No wait. I was able to stay with my dog the entire time. You can feel the compassion from every team member. They treat your animal honestly better than most doctors treat people. They make a high anxiety situation a little less scary. I'm so thankful for this place. read more

what went well?! everything... the doctors, the wait, the front staff all par excellent! read more

On Saturday evening I brought in my shih tuz dog with a very severe eye injury. From the moment I entered the door I was greeted by a wonderful staff from the receptionist to the Veterinarian. They were all wonderfully supportive and caring. The doctor treated her with a highly aggressive course of action which actually saved her eye. I was kept informed of every step they were taking and why it was being done. I was impressed with the care and treatment and strongly recommend VEG to anyone in need of emergency care. We were referred for a follow up at the Eye Center across the way and the specialist there was very impressed with the course of action taken and how well Rosie was doing. Thank you to all involved. read more

Great animal hospital. Very caring people. They took great care of Koda! They were so kind. They came and helped carry her in. They took great care of her and she recovered 10% read more

Definitely don't bring your small animals here they don't know how to help/care for them. Either take them to a small animal specialist or anywhere else but here. I literally heard some of the vets say "I'm not a hamster person " I'm so glad I decided to leave before things could have ended bad. read more

Veterinary Emergency Group - Vet room - Emergency Pet Hospital Near Me - Newton, Massachusetts

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Overall, I felt as the staff was competent and very caring for my pat. I however believe the price is completely unreasonable for the service. At the moment, it doesn't appear there is a lot of competition in Boston in 24 hour emergency clinics which may contribute to the exorbitant prices. My only comparable experience is my time in San Diego where I paid about ~1/3 for the same diagnosis and action a little over a year ago at a premier clinic there. I've already done my research and intend to try another clinic in the city for the next emergency for my dog. Rates were: $200 for exam $300 for blood work $70 to administer a syringe of medicine $130 for medicine (pain killers and anti-inflammatory) read more

Veterinary Emergency Group - Receipt - Emergency Pet Hospital Near Me - Newton, Massachusetts

My small pup was seen by Dr. Kazerouni & I must say he was ABSOLUTELY amazing. He was extremely knowledgeable, compassionate & gave the best recommendations and care plan for my dogs injury. He immediately made sure Onyx was comfortable during the entire process and kept me up to date on everything. The level of care was exceptional. I would highly recommend bringing your pets here! The nurses and staff were amazing & very attentive! I'm beyond grateful for their services! Very pleased. Good job VEG Newton!!! read more

Amazing care. Doctors and all of the employees were incredibly attentive, the place is incredible

We took our 13 year old cat to VEG for a health emergency on a Saturday. They were fantastic: knowledgeable, warm, thorough. Although we had to make an unexpected and heartbreaking decision at the end, their thoroughness gave us confidence we had explored all options. Best experience with a veterinary hospital ever. read more

My golden ate part of an ear of corn during a walk. When we arrived the staff assisted in helping my highly anxious dog in the facility and gave us a private room. She calmed as she watched the other dogs through the window in the door. Staff were attentive, caring and compassionate. Pet friendly. Surgery had to happen and she stayed overnight. Staff called and encouraged me to check in anytime. read more

If I could give this place ZERO stars I would. The "doctors" I'm sorry are not qualified to treat your dog in an emergency. They are young and VERY inexperienced. When your pet Haas a medical emergency every second counts-- every second. They were so "sure" they could treat out young dog twice -- we brought her back twice -- with all these promises and treatments. To the tune of 7k!!!! ThAt in 7k!!!! and they had NO idea of what they were doing. NONE Horrible practice -- they only take plastic If your pet has an emergency Run as fast as you can to a credible animal hospital -- these pop up ER shops are for profit and have no idea what they are doing - IF it's something straight forward -- like an anti biotic fir can ear infection-- fine --- but in an emergency avoid!!! They waisted days of our pets life because they thought they could treat her and they didn't --- epic epic fail especially taking her in again when they didn't have the skills or knowledge to treat her Shame on this horrible practice -- I will go out of my way to shit places like this down-- they shouldn't exist read more

Our Maple got poked by a piece of fence today and had a bad cut, and our regular hospital was down a vet so they recommended here. They took great care of Maple and even let us stay and watch the treatment. They were compassionate and explained everything they were doing. We recommend VEG for animal urgent-care. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Newton, Massachusetts

I have taken my 18 year old cat here and have also called a few times to ask if I should come in. They are very honest on the phone about if they think it's an emergency or if you can monitor the situation at home. They also give you signs and symptoms to watch out for. I feel I can trust what they tell me about if I need to come in. When I have taken my cat here they were fast, friendly, and professional. It's a little hard to find the location the first time around but if you call them they'll tell you where to go. Easy parking right near the place. Everyone is very kind and really cares about your pet. read more

Veterinary Emergency Group - The 18 year old cat in question - Emergency Pet Hospital Near Me - Newton, Massachusetts

We had an unexpected emergency when our precious cat "Happy" got a toy stuck to his paw. He was in pain and he wouldn't let us help him. We were so appreciative of the Veg team and their quick response! More over, it was amazing to see their level of professionalism and their ability to quickly help our cat with ease! Our entire family thinks the Veg team is simply amazing...and Happy the cat is back to being his friendly self! read more

Veterinary Emergency Group - Our cat Happy says thank too! - Emergency Pet Hospital Near Me - Newton, Massachusetts

I was cat sitting for a friend who had to go out of the country when Otpor, her cat, went into diabetic ketoacidosis. I came in frazzled out of my mind because I never had to deal with a sick pet. From the moment I walked in, I knew I was in good hands. Every single staff member there was personable, professional, and extremely competent. Everyone took the time to introduce themselves and update me and my friend on Otpor's condition. Even the directors came up to me personally to ask how I was doing and if they could make my visit more comfortable. One of the veterinarians caught that we were using the U-100 syringes for his insulin, which should have been administered with U-40s, and recommended a more effective insulin for Otpor. Otpor received such great care during his 3 day stay there. I will be forever grateful for everyone there for saving his life and helping me make the best of a terrible situation. Best of all, visiting hours are 24/7 so I was allowed to do homework while petting Otpor all through the weekend. Next time you have a pet emergency, come here! The facility is very nice nd the staff are very friendly and knowledgeable. read more

Veterinary Emergency Group - Otpor when he first arrived - Emergency Pet Hospital Near Me - Newton, Massachusetts

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Couldn't recommend more, I've been many times with my Labrador who was an adventurous eater as a puppy. But even more so, Dr. Kennedy specifically, went out of her way to help us out in a tough situation. Thank you all for what you do!! read more

Amazing! Excellent care. The teams of Doctors and Vet techs are super knowledgeable, loving and compassionate. They use state-of-the art medical equipment. The personalized attention and next day follow-up is very comforting. read more

I cannot thank VEG enough, last week I brought my 16-year-old cat in because her belly significantly swollen. It became very obvious after an x-ray, and ultrasound, as well as a culture of the liquid in her belly, that my poor cat was actually very sick and dying. Dr. Wetherington was amazing. She was so compassionate, so caring, so thorough, very patient, very kind, and slowly and carefully gave me all of my options, never once passing judgment on any decision that I chose to make. She gave me the courage to make one of the hardest decisions EVER. My cat did not suffer and for that I am forever grateful. read more

Veterinary Emergency Group - My sweet kitty Millie. - Emergency Pet Hospital Near Me - Newton, Massachusetts

Levi had a very deep cut on his foot. The Group was very busy as it is a holiday Sunday. We patiently waited as we respect the triage process and Levi was comfortable in the exam room with us and slept comfortably on a towel. The procedure was well explained. Costs were pre-approved and treatment was excellent. I loved that he could rest his head in my lap through sedation and treatment. It made such a difference for Levi and I! I could stroke him and comfort him. Home treatment was well explained and knowing that they are there 24/7 for us is a great comfort. Snacks, coffee and cold water were always available and we waited comfortably for treatment. Thank you, V.E.G. for wonderful care. read more

Literally in tears while I stand and watch my sweet dog get stitched up. All the nurses and doctors were super helpful and understanding. They allowed me to watch as my Bella was sedated and stitched up. They were super attentive to my baby girl read more

VEG was so helpful, kind, and patient with my rescue dog who *hates* the vet. She needed care on a Sunday night and we were seen immediately, no wait. I appreciated being able to stay with her while they worked on her. The team was professional, explained everything they were doing and why, and checked in with me with cost estimates as they came up. Though we wish we didn't have to go here, I'm so glad their doors are always open and it gives us great peace of mind. read more

Seek care elsewhere! VEG veterinarians offer the best and the worst in care! The best is Dr. Jessie Bishop and Dr. Victoria Mellow. Exceptionally skilled and caring veterinarians. The worst was Dr. Lauren Krone and Dr. Kristen Groves. They shouldn't treat pets! They lack empathy and compassion. Simply put, they have cruel streaks. Our 16-year-old dog, Jenny, suffered from kidney failure. She needed iv fluids to try and save her life. VEG promotes everywhere that "you can stay with your dog during treatment" (on their web page, on social media, it is even written on their wall in big letters!) It is what makes their service unique! We wanted to be with Jenny since we feared losing her. She also suffered from separation anxiety. Another big reason we opted to have her treated at VEG. We talked with VEG at length, explaining our situation before admitting Jenny. They confirmed they were on board with letting us stay with Jenny for the three days of fluids. We expressed our gratitude! They said if they became swamped, "We might need to step out for a minute," I presumed it would be with Jenny, and we would quickly be able to return. Not sure why Jenny would be the patient selected to "step out" as she was in critical condition. Dr. Mellow greeted us when we arrived. She couldn't have been nicer. Erica, the veterinary tech, was also terrific. In the morning, the shift changed, and we were handed off to Dr. Krone. Things took a tragic turn. She insisted Jenny be caged. She ordered us out of the building, sighting Covid as an excuse. We're fully vaccinated and had been there for twelve hours. Keeping our masks on the entire time. Dr. Krone informed us at 9 am that they would most likely be swamped till late Saturday night. We'd paid the $3,000 deposit for the originally agreed-upon treatment plan. But found ourselves in the terrible position of deciding whether or not to suspend treatment. Fluids were Jenny's only hope! We reluctantly put Jenny in the cage. She became frantic! I'm haunted by the image of having to push her into the cage. She was terrified, desperately wanting me to take her out! I told VEG I would try it for an hour. Please get me if Jenny doesn't settle. I'd wait in my car outside. I received a text from Dr. Krone. Saying she wanted to discharge Jenny at 2:30 pm, Bizarre since Jenny hadn't received even a day of fluids. It was clear Dr. Krone wanted to clear her patient load rather than help Jenny. About an hour later, I looked out my car window and saw Jenny being walked. It was a frigid 9-degrees. Jenny couldn't walk; she was falling over. I ran to her. She was shivering from cold and fear. A client told me Jenny had been howling and crying in the cage. The sound was piercing! Dr. Krone bombastically instructed Jennys nurse Zach to tell us we could stay only a minute with Jenny and then put her back in the cage. I told him not to; we'd be taking Jenny home. Zach Kindly told us we were doing the right thing! I asked to speak with Medical Director Dr. Lobes. I expressed intense displeasure for reneging on the originally agreed-upon treatment plan. Dr. Lobes tried to remedy things, knowing how dire things were. He agreed to let us borrow their iv machine to continue the treatment at home. Dr. Lobes wanted Jenny checked on, so we arranged to have a visiting veterinarian come to the house and take her vitals. We emailed him that we had put that plan in place. (Dr. Lobes was traveling through a mountain range with no cell phone reception). We needed a new fluid bag and the machine to be re-programmed when the fluids ran out. That happened at 2 am. We called the hospital to say we would be there in half an hour. They told us we were all set. Upon my husband's arrival, A belligerent Dr. Groves told him they would not be giving us any fluids or the iv machine. Dr. Groves said, "Were not a Rent A Centre". Such a callous, mean-spirited attitude! We're trying desperately to save Jenny's life. My husband said to Dr. Groves, "Do you want my dog to die?" No response. Again, we're in a terrible position. Our only option was to bring Jenny back to this horrible Doctor for fluids. So at 3 am, we packed up our poor dog and returned. I requested Jenny's blood be re-tested; there was little improvement. We made the painful decision to have our sweet Jenny discharged and have an assisted, passing at home. I don't usually write bad reviews. Hopefully, it will spare someone from putting their pet in the heartless hands of Dr. Krone or Dr. Groves! Bullies determined to exercise their power over a vulnerable little dog. When I returned at 3 am, I held Jenny up to Dr. Groves and said, this is your victim. Jenny is pictured below. These doctors split-second decisions made things so difficult. They chose cruelty over kindness. Bullies target the vulnerable and helpless. It's cowardly! Could there have been a better outcome if Jenny wasn't put under such duress? We will never know, and that's heartbreaking!. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Newton, Massachusetts

I've been to Tufts multiple times because I have many dogs and cats. I've had mixed experiences, but overall I have to say that they do the best they can. Their prices are exorbitant, but then again they're emergency facility, and we have a choice to pay or not to pay. If you need to save the life of your pet, or choose to put it down, this is the place to go. read more

VEG exceeded our expectations when we came in after we weren't able to get into Angell this morning. The staff was super understanding and compassionate of my crazy little pup, Woody. He's already back outside and sunbathing like usual! I'm relieved that we are beginning to know why he's been in so guarded lately. We 10/10 recommend. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Newton, Massachusetts

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I have had to take my dog here on several occasions ( he was bite to eve and had gastritis twice). The staff is ALWAYS welcoming with a smile and a greeting .they are professional and kind. I appreciate how they all sit on the floor to make the animals comfortable. May you never need an emergency vet, but if you do, rest assured your loved ones are in the best of hands!! I only wish their was VAG in every city!! read more

What an amazing experience !! In and out and done soooo fast. (Angell told us they had a 3 hours wait, so we tried VEG). Everyone was upbeat and courteous and smart and knowledgable! read more

Saved my dogs life! Nice clean facilities and kind staff. All I could ask for, thank you!

I really can't say enough good things about this clinic. My spouse and I arrived at 11pm, distraught because our 4 month old kitten seemed to be in distress. Every person we interacted with was kind, efficient, and welcoming. The issue was simple and we left relieved, but a lot of it was due to the staff. Would take my cat there in an instant if necessary. read more