When he couldn't address my issue regarding my cracked windshield, he found someone who could, and…read morewent out of his way to help me out. Really impressed!

After throughly researching on Yelp and Google for a good repair shop, I finally came across JBI…read moreAutomotive. I sent a message on Yelp and Jerry was very responsive and helpful. His prices were fair and he answered all of my questions. I love how honest he is and how he called me to provide updates. He didn't have a part in store for my oil change and called me to provide me with the option to go elsewhere or wait until he could get a new part. I decided to wait because I trusted him. I had a service B performed on my Mercedes and asked that he also check my entire car to see if there was anything else that needed to be repaired. He later called me, found that my rear breaks were worn and provided me with a quote of the cost and I asked if he could replace them. On the day I picked up my car, Jerry was very friendly and took time to explain everything to me and even helped me replace my car license plates and put on my registration sticker. I highly recommend him if you're trying to find a diligent, honest and patient mechanic. I will continue to bring my car back to him and recommend him to my friends and family. Thanks so much for everything Jerry!

Chili Automotive is fantastic!!! They go ABOVE AND BEYOND ! Multiple people there have ! I trust…read morethem with all my cars needs. I have Mercedes and the dealer said what I needed done. Chili Automotive took a look at the recommendation and could specifically say why they thought it wasn't needed at this time. They noticed a tire that they put on was different the next time I came in and asked me if I changed it and I told them no asked me if someone else had driven my car and I said no until I realize I was at a hotel and then valet kept the car in a parking garage for three days. He actually called two places and gave me the number of a third for the type of tire that was sold in Ohio. As a single mom, I didn't have a ride home. The owner drove me home so again they go above and beyond. Elisa

Overcharged. I went there for second opinion. I had one, JUST ONE problem. When I left my car…read morethere. They told me they found like 5 problems on my car. They charges over 2k. The original place before i went there found just one problem and charged a bit over 1k. So i have the feel that they overcharged me because i am a deaf and woman. So i wouls not recommend you to go there. They will scam you for find more problem than your car will need. Your money will drain down the sinkhole I don't see why they get 5 stars... they deserves one/ zero star They will scam you over

In today for routine service, staff had me in/out in very good time even thru in a complimentary…read moretire rotation. Good price, nice people. Glad to see the old store manager back, nice fella.

Made an appointment online and received a confirmation  email and everything. I showed up 10…read moreminutes before  my appointment to check in, the young woman at the  desk was wonderful, however their system had made  an error and they didn't realize I had an appointment  not a huge deal these things happen. HOWEVER. "Tony" a much older, frumpy man with a terrible attitude and even worse customer service, was extremely rude to me and my Fiancé and even swore at us. Since my service had taken over an hour, I inquired about receiving complimentary services, as that was what the policy on the wall stated in big, bold letters "Tony" said, 'Sure, I guess, that's what the policy says." At that time, the young woman offered for my Fiancé  and I to sit in the waiting area and on our way there  "Tony" stated, 'That's what everybody fucking wants  don't they?"  To which I replied, "A little professionalism would be  nice." It's been almost 2 hours and 1'm still waiting for a  simple oil change  WOW.  Do better Tony. **per company policy we received complimentary services, after 2 hours I finally got my keys back from Tony, who informed me to call the shop to make an appointment next time because booking online usually doesn't work and then his crew gets overbooked. He did not apologize for his poor customer service or foul language in front of 2 ladies in the room as well as my Fiancé. For context, no one was using attitude or foul language other than Tony, who seemed irrationally upset, honestly positive vibes to Tony though- seems like he's going through something.**

I made the appointment on line for 9:00 am. I got the confirmation on the same site, so I…read moreproceeded to the location. When I arrived, the service writer said that my appointment was not in the system. However, he did put me in, and the service was performed within 20 minutes. Two hours later, I got the e-mail confirmation that my appointment was set. So, all-in-all, the people at the Chili Ave Mavis were great, but the on-line reservation system could improve.

Stay away from this business!! My 22 year old son took his Chevy Impala to have a wheel alignment…read more He setup an appointment and dropped off his car. They called him back stating they couldn't do the alignment without doing the inner and outer tie rods!! ($1500!) We just took it into Carpenters Garage and they stated the tie rods are great!! That's why we don't take our vehicles to the Big Box Garage's (Mavis and Monro) They try to upsell you when you don't need it!!! We have all our work done at Carpenters Garage on Chili Ave!! They just don't do alignments. Honest and fair!! Forget U Mavis!!

I've been a customer for years and cannot say enough good…read morethings about Jerry and his staff, Lisa and Paul. Friendly, courteous, great prices and excellent workmanship. There is NEVER an attempt to upsell or otherwise add charges. The business is highly professional yet run like a family. Once you go a time or two you'll be part of it. Highly recommended.

Called to see if they accept after market warranties and they don't, he was very nice about it but…read morejust want people to know they don't accept work if it's through an aftermarket warranty company

Brian is the MAN!! He does great work at a fair price, and gets it done in no time at all!…read more I trust him and his expertise to provide the best service for my car without going all the way to the dealership. If you're in Rochester, look no further for a great auto shop.

Fast, efficient, ethical. This place is the ideal auto garage, doubly so for Subaru owners. I've…read morenever felt cheated, never felt overcharged, never got unnecessary work pushed on me. I can come here with any auto problem big or small and have full confidence in their expertise. Seriously this is the only auto repair shop where once I felt like I was being undercharged for their time. Truly a gem.

Ogden Automotive did a great job repairing my car in a timely manner, at a fraction of the cost…read morethat my dealership quoted me! Very happy with the service

I drive from Webster to Spencerport to have my car serviced, knowing that the service and work is…read moreand will always be top notch!

Once again, Carpenter's Automotive rises to the occasion. My Honda CR-V needed its annual NYS…read moreInspection. A call to set up the appointment and we're ready to go. I always have the impression that the mechanics are dropping everything to help me. The service is that personal. I showed up at the appointed time and my car was taken right in. 20 minutes later, the job is done and my car is good for another year. Past experience has taught me that the service here is superior. Along with great service, the prices are fair and the job is done right the first time. If you live in the Chili area, give Carpenters a try. They're highly thought of in this area and you can find out why. Happy motoring.

I never had a problem with anyone or with anything at Carpenters!!…read moreThey have been very honest with me, helped me out with good advice, never pushy, I double checked on prices when I needed new tires with a relative who is a retired master mechanic and he felt I was given the right amounts for the tires and labor and the best option for my vehicle,etc!! they even solved and fixed an issue that I had for two years with my Chevy Equinox!! The dealership couldn't even solve the issue, they charged me and gave me a bogus reason as to why I was hearing what I was hearing!! Too notch business!!!!