Elethia and Stacie were the BEST!! They helped me fix all of the issues with the phone that I was…read morehaving and were able to get me and my friend out of the door very quickly! They both were very nice and had the best customer service, they deserve a raise! If you stop by this store you should get those 2 to help you - 10/10 service!!

Awful customer service. This store has gone down the drain in the last year or two…read more Walked in, an employee hollered across the store at me "I'll let you check in when I have time." Don't do me any favors. I ordered my new phone on Verizon website. By the way, store was completely packed. People sitting and waiting, people standing waiting. Seems they are possibly understaffed. Parking lot is a nightmare. If you live in WF, you already know that!

I generally only do reviews that deserve 5 stars, Not this time…read more This review is directed at the "Manager" in the back room, who couldn't bother herself with talking to me directly about a repair that ended up taking 16 days because of a problem on their end. Also, no apology. I needed a new battery for my Moto G Stylus, which is a couple of years old. They needed to order the replacement and said it would take 3-4 days. It's a 2-year-old Motorola, so that seemed reasonable. The person at the counter said they'd keep me posted, and the receipt said they would call me in 2 days. After a week, I called to check on the status and was told their records showed it was "out for delivery", but they couldn't give me a date. Several days later, the tech called my wife to inform her he broke the screen when replacing the battery. He apologized and took full responsibility. That was appreciated. Again we were told it would be 3-4 days. I would expect that since it was their fault, they would have paid for expedited delivery this time. There was no word while I waited for the repair. After a week from talking to the tech, I called (Friday) and was informed the screen was expected by 4 pm the next day, which would be on Saturday. They'd let me know if it came in early, but the worst-case scenario was that it would be Monday before I could pick it up. I finally received a call that it was ready 16 days after dropping it off. When I went to pick it up, the counter person was indifferent and charged me the full price of the battery and service. (They did not charge me for the broken screen since it was their fault.) I asked them to consider a discount due to the inconvenience of the extra 9 days without my phone. He said he'd check with his manager in the back. He said his manager said policy didn't permit discounts on shipping delays because it was out of their control, but the best they could do was to knock $10 off the total. I responded that any alleged shipping delay was directly attributable to them breaking the screen which was their fault. He held his ground. A paltry $10 was a missed opportunity to keep my business. The least the manager could have done was get off her ass and talk to me directly and offer a sincere apology for my inconvenience. They probably don't care, but I'll take my business elsewhere in the future and tell anyone I know to do the same.

Wow! Terrific customer service and our iPhone was ready when promised - great experience!…read more We stopped in at 10 am, dropped off our iPhone for a battery replacement and for new gorilla glass install. We were told it would be about 2 hours. We ran some errands, came back by and Serena (who is wonderful!) said it would be about another 15 minutes. Sure enough, 15 minutes later, we received the text on our other phone that our repair was done. Very professional, very clean store and they are abiding by all Covid rules. Recommend this location highly - great location but if you are a WF resident, you know this parking lot can be a real pain. Very small parking spaces and not a lot of room to navigate - I'd recommend parking by Vitamin Shoppe and walking over, just easier to get in and out of lot from that side. $119 for iPhone 7 Plus battery and brand new glass

If you have any IT or computer needs, this is the place to call. Rob helped me set up a Tivo system…read morein my home, which turned out to need some serious problem solving. Rob was relentless in solving the dilemma while also making sure everything was done perfectly. He spent a lot of time that he did not charge me for, and brought along someone to train while he was at it. If you need anything, Rob will do it neatly and perfectly.

If you have any interest in leaving Spectrum, Talk to Rob and learn what great options are out…read morethere for HD streaming TV, phone, and internet. Saved a lot of money and Rob's knowledge and customer care skills were great!

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

On Saturday morning, I dropped my phone, and it "died." Ugh! I bought a new one but couldn't…read moreactivate it, due to two-factor authentication. A code was being sent to my old phone, but that phone was broken, and I couldn't get the code. By Saturday night, my frustration level was high, so I put out a request for help on Yelp, not expecting an answer for at least a day or two. Techfix responded that night! I drove there Monday morning, and he easily switched the SIM cards at no cost. No screen repair needed! Two other places offered to repair the screen for $100. Techfix's integrity and professionalism are top notch, and I now have a "tech place," if I ever need one again!

THESE GUYS ARE GREAT!!! NOT ONLY DID THEY FIX MY INNER CAMERA LENS, works BEAUTIFULLY. They are…read moreProfessional, courteous, reasonable and flexible. Gave me a new lens cover for my phone and stayed open a little longer to service me. WHO DOES THAT? Guys , can't speak highly enough about your business!!! Thanks So Much! Shirley D.

Highly recommended! Provided assistance to both my husband and myself to multiple questions…read moreregarding each of our computer concerns. Knowledgeable, polite and pleasant during our interactions. Quick response and appointment provided Fern N

Bought a refurbished computer and Danny transferred all my programs from the old computer to the…read morenew computer in a short period of time.I give him five stars. Buddy

Absolutely the best mobile phone experience by far. If Nick is not there wait til he is. Highly…read morerecommend his expertise on his phone experience. Very friendly an asset to the company. And no we are not in any way related. lol, Only met by chance of stopping in, so glad we did!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Wake Forest store today.