Elethia and Stacie were the BEST!! They helped me fix all of the issues with the phone that I was…read morehaving and were able to get me and my friend out of the door very quickly! They both were very nice and had the best customer service, they deserve a raise! If you stop by this store you should get those 2 to help you - 10/10 service!!

Awful customer service. This store has gone down the drain in the last year or two…read more Walked in, an employee hollered across the store at me "I'll let you check in when I have time." Don't do me any favors. I ordered my new phone on Verizon website. By the way, store was completely packed. People sitting and waiting, people standing waiting. Seems they are possibly understaffed. Parking lot is a nightmare. If you live in WF, you already know that!

DO NOT TRUST THIS STORE WITH YOUR COMPUTER…read more If I could give zero stars, trust me I would! I brought my laptop to this location to have a replacement part ordered and installed for the back plate. What should have been a straightforward repair turned into one of the worst customer service experiences I've ever had. First, I waited a week for the part to arrive. After receiving a text that it was ready, I brought my laptop in and was told the repair would take approximately 48 hours. After 48 hours, I called for an update only to learn that my laptop had not even been properly entered into their system and no work had been started. I was told it would be addressed that day. Several days later, I called again and was informed they had the wrong part. What is unbelievable is that nobody from the store ever contacted me to let me know. At this point, they had already had my computer for over a week and a half. Because I work from home and could not continue waiting indefinitely, I picked up my laptop. When I spoke with the store manager, Stephen, I was met with excuses instead of accountability. Everything was someone else's fault, and there seemed to be no concern whatsoever for the inconvenience they had caused. The worst part came when I got home and discovered a screw protruding through my laptop screen. That damage was not there when I dropped my computer off. The laptop had been in their possession for more than a week, and now it had new physical damage. I contacted Asurion for assistance. They attempted to help, but because this location is independently owned, there was little they could do. The store then claimed they never opened my laptop and even said they reviewed security footage. That statement makes absolutely no sense because employees opened my laptop multiple times in front of me while I was physically standing in the store. If they truly reviewed the footage, they would know that. Instead of taking responsibility, they denied everything, refused to address the damage, and effectively blamed the customer. Everyone makes mistakes. The real test of a business is what happens after a mistake is made. This store failed that test completely. Poor communication. Poor management. No accountability. And a refusal to stand behind their work. If you value your computer and expect honesty when something goes wrong, I strongly recommend taking your business elsewhere. Based on my experience, if your device is damaged while in their possession, don't expect them to admit it or make it right.

if you want incompetent people to work on your devices this is your place. these provided the worst…read moreservice, they were not able to change an iphone battery, asked for unrelated access to phone accounts, opened phone to replace battery, did not change the battery and lost half of the screws putting the phone back together. these people are the worst, save your money and go anywhere but here for repairs. they are overpriced and ignorant to doing repairs.

If you have any IT or computer needs, this is the place to call. Rob helped me set up a Tivo system…read morein my home, which turned out to need some serious problem solving. Rob was relentless in solving the dilemma while also making sure everything was done perfectly. He spent a lot of time that he did not charge me for, and brought along someone to train while he was at it. If you need anything, Rob will do it neatly and perfectly.

If you have any interest in leaving Spectrum, Talk to Rob and learn what great options are out…read morethere for HD streaming TV, phone, and internet. Saved a lot of money and Rob's knowledge and customer care skills were great!

We used IFix repair for our refrigerator recently for the first time…read more The experience was great. and it started from the receptionist who answered the telephone. Very professional, efficient and polite. The tech, Andrii, sent to our house was prompt ,straight forward and highly skilled. He repaired out appliance efficiently and the charge was reasonable. We will be using IFix in again. Finally, a company I can trust!

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

On Saturday morning, I dropped my phone, and it "died." Ugh! I bought a new one but couldn't…read moreactivate it, due to two-factor authentication. A code was being sent to my old phone, but that phone was broken, and I couldn't get the code. By Saturday night, my frustration level was high, so I put out a request for help on Yelp, not expecting an answer for at least a day or two. Techfix responded that night! I drove there Monday morning, and he easily switched the SIM cards at no cost. No screen repair needed! Two other places offered to repair the screen for $100. Techfix's integrity and professionalism are top notch, and I now have a "tech place," if I ever need one again!

THESE GUYS ARE GREAT!!! NOT ONLY DID THEY FIX MY INNER CAMERA LENS, works BEAUTIFULLY. They are…read moreProfessional, courteous, reasonable and flexible. Gave me a new lens cover for my phone and stayed open a little longer to service me. WHO DOES THAT? Guys , can't speak highly enough about your business!!! Thanks So Much! Shirley D.

Outstanding service! Had a problem with my HP desktop computer. Called Wake Forest Computer…read moreService. They took me that day and fixed my computer in less than 30 minutes while I waited! Strongly recommend Wake Forest Computer Service for your computer repairs.

Highly recommended! Provided assistance to both my husband and myself to multiple questions…read moreregarding each of our computer concerns. Knowledgeable, polite and pleasant during our interactions. Quick response and appointment provided Fern N

Absolutely the best mobile phone experience by far. If Nick is not there wait til he is. Highly…read morerecommend his expertise on his phone experience. Very friendly an asset to the company. And no we are not in any way related. lol, Only met by chance of stopping in, so glad we did!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Wake Forest store today.