Elethia and Stacie were the BEST!! They helped me fix all of the issues with the phone that I was…read morehaving and were able to get me and my friend out of the door very quickly! They both were very nice and had the best customer service, they deserve a raise! If you stop by this store you should get those 2 to help you - 10/10 service!!

Awful customer service. This store has gone down the drain in the last year or two…read more Walked in, an employee hollered across the store at me "I'll let you check in when I have time." Don't do me any favors. I ordered my new phone on Verizon website. By the way, store was completely packed. People sitting and waiting, people standing waiting. Seems they are possibly understaffed. Parking lot is a nightmare. If you live in WF, you already know that!

I generally only do reviews that deserve 5 stars, Not this time…read more This review is directed at the "Manager" in the back room, who couldn't bother herself with talking to me directly about a repair that ended up taking 16 days because of a problem on their end. Also, no apology. I needed a new battery for my Moto G Stylus, which is a couple of years old. They needed to order the replacement and said it would take 3-4 days. It's a 2-year-old Motorola, so that seemed reasonable. The person at the counter said they'd keep me posted, and the receipt said they would call me in 2 days. After a week, I called to check on the status and was told their records showed it was "out for delivery", but they couldn't give me a date. Several days later, the tech called my wife to inform her he broke the screen when replacing the battery. He apologized and took full responsibility. That was appreciated. Again we were told it would be 3-4 days. I would expect that since it was their fault, they would have paid for expedited delivery this time. There was no word while I waited for the repair. After a week from talking to the tech, I called (Friday) and was informed the screen was expected by 4 pm the next day, which would be on Saturday. They'd let me know if it came in early, but the worst-case scenario was that it would be Monday before I could pick it up. I finally received a call that it was ready 16 days after dropping it off. When I went to pick it up, the counter person was indifferent and charged me the full price of the battery and service. (They did not charge me for the broken screen since it was their fault.) I asked them to consider a discount due to the inconvenience of the extra 9 days without my phone. He said he'd check with his manager in the back. He said his manager said policy didn't permit discounts on shipping delays because it was out of their control, but the best they could do was to knock $10 off the total. I responded that any alleged shipping delay was directly attributable to them breaking the screen which was their fault. He held his ground. A paltry $10 was a missed opportunity to keep my business. The least the manager could have done was get off her ass and talk to me directly and offer a sincere apology for my inconvenience. They probably don't care, but I'll take my business elsewhere in the future and tell anyone I know to do the same.

Wow! Terrific customer service and our iPhone was ready when promised - great experience!…read more We stopped in at 10 am, dropped off our iPhone for a battery replacement and for new gorilla glass install. We were told it would be about 2 hours. We ran some errands, came back by and Serena (who is wonderful!) said it would be about another 15 minutes. Sure enough, 15 minutes later, we received the text on our other phone that our repair was done. Very professional, very clean store and they are abiding by all Covid rules. Recommend this location highly - great location but if you are a WF resident, you know this parking lot can be a real pain. Very small parking spaces and not a lot of room to navigate - I'd recommend parking by Vitamin Shoppe and walking over, just easier to get in and out of lot from that side. $119 for iPhone 7 Plus battery and brand new glass

They ALWAYS have the battery type I need at a reasonable price and they give good support too…read more Plus they will accept your old recyclable batteries for recycling. They are friendly and helpful. I will buy all my major device batteries here.

Went to buy a replacement battery for my key fob & they replaced it…read more I shop there! All the time!

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

Austin was very helpful in helping me sell my laptop. Would recommend! Good value and friendly…read moreservice.

Great cu focused service and great deals all the time. I couldn't believe how well we were treated…read moreand will continue to do business with Paymore!

Fantastic experience here. Visited two other Verizon locations first and this location not only…read moredidn't have a wait to be seen but had the iPhone I wanted for my long overdue upgrade. Customer service was phenomenal, the young man that helped me was terrific, friendly and explained everything. The entire process was so easy, he transferred everything from my old phone to my new phone and we were done in under 30 minutes. Good amount of parking right out front and a huge parking lot steps away. Highly recommend this location!

Rocky was very helpful today. He offered excellent…read moreservice. I recommend this location.

I could not get a SIM card on a new phone activated. I was told to call tech support while…read morestanding in the store. tech support was an hour wait. This is ridiculous. I've been with AT&T over 30 years and I am seriously considering going to Verizo.

The text link provided by YELP seemed useful, but was ignored so it proved USELESS. There really…read moreneeds to be a choice of ZERO STARS

I had tried to make an appointment to fix the back of my phone after I had dropped it and it…read morecracked, and although this cell phone repair shop did not offer that service. They offered different alternatives that I could do, and if I needed their assistance they offered their expertise in case I needed it, and for that, I am grateful and recommend this business for their honesty and willingness to help future customers. Not saying I want to break my phone, but if I did, I would come here first.