We replaced our LCD with this establishment. Paid $117. We were promised a 30 day guarantee. We…read morecame back 20 days later with the same exact problem. Screen going completely black with lines on the screen. We were told the lines on the screen are not a defect in the LCD and the screen going black is not, covered by the warranty. This was the exact problem we brought the phone in to have the LCD replaced the first time around. We feel like we were cheated. Satisfaction definitely not guaranteed. Would not trust this establishment.

From the owner: We Fix All Kind of Cell Phone Models, All Kind of Unlocking, iPads, Tablets etc. We guarantee the…read morelowest prices for cell phone repairs we are an electronics repair shop specializing in mobile Phone Repair. affordable & professional Cell Phone Repair ON THE SPOT, While You Wait.

I generally only do reviews that deserve 5 stars, Not this time…read more This review is directed at the "Manager" in the back room, who couldn't bother herself with talking to me directly about a repair that ended up taking 16 days because of a problem on their end. Also, no apology. I needed a new battery for my Moto G Stylus, which is a couple of years old. They needed to order the replacement and said it would take 3-4 days. It's a 2-year-old Motorola, so that seemed reasonable. The person at the counter said they'd keep me posted, and the receipt said they would call me in 2 days. After a week, I called to check on the status and was told their records showed it was "out for delivery", but they couldn't give me a date. Several days later, the tech called my wife to inform her he broke the screen when replacing the battery. He apologized and took full responsibility. That was appreciated. Again we were told it would be 3-4 days. I would expect that since it was their fault, they would have paid for expedited delivery this time. There was no word while I waited for the repair. After a week from talking to the tech, I called (Friday) and was informed the screen was expected by 4 pm the next day, which would be on Saturday. They'd let me know if it came in early, but the worst-case scenario was that it would be Monday before I could pick it up. I finally received a call that it was ready 16 days after dropping it off. When I went to pick it up, the counter person was indifferent and charged me the full price of the battery and service. (They did not charge me for the broken screen since it was their fault.) I asked them to consider a discount due to the inconvenience of the extra 9 days without my phone. He said he'd check with his manager in the back. He said his manager said policy didn't permit discounts on shipping delays because it was out of their control, but the best they could do was to knock $10 off the total. I responded that any alleged shipping delay was directly attributable to them breaking the screen which was their fault. He held his ground. A paltry $10 was a missed opportunity to keep my business. The least the manager could have done was get off her ass and talk to me directly and offer a sincere apology for my inconvenience. They probably don't care, but I'll take my business elsewhere in the future and tell anyone I know to do the same.

Wow! Terrific customer service and our iPhone was ready when promised - great experience!…read more We stopped in at 10 am, dropped off our iPhone for a battery replacement and for new gorilla glass install. We were told it would be about 2 hours. We ran some errands, came back by and Serena (who is wonderful!) said it would be about another 15 minutes. Sure enough, 15 minutes later, we received the text on our other phone that our repair was done. Very professional, very clean store and they are abiding by all Covid rules. Recommend this location highly - great location but if you are a WF resident, you know this parking lot can be a real pain. Very small parking spaces and not a lot of room to navigate - I'd recommend parking by Vitamin Shoppe and walking over, just easier to get in and out of lot from that side. $119 for iPhone 7 Plus battery and brand new glass

I came to this particular location because they had good reviews & I was short on time. I was able…read moreto find parking out front in the shared parking lot. I was greeted & helped as soon as I entered the store. Both of the employees were helpful during my visit. I got a new phone up & running with the data from my old phone transferred in a timely manner. My only issue is that they didn't have the phone color that I wanted in stock but he did offer to order it for me. The business also sales phone cases, chargers, etc at this location.

Arsenio helped us figure out some billing/transfer issues and pointed us in the right direction…read more Exceptionally helpful. Thanks!

I had an excellent experience here! I had to have my phone battery replaced because of a "fat…read morebattery" or lithium battery swelling, which expands and can damage the back of the phone. The worker here knew what it was right away, ordered the battery, let me know when to expect it, and texted me as soon as I came in (less than 2 days later). He then replaced it in 15 minutes and assured me the rest of the phone was in good condition. He was very polite and knowledgeable throughout, and the battery came with a 1-month warranty. And the whole thing was cheaper than I expected!

I had an excellent phone repair experience at Repair Zone today. I needed a screen replacement and…read moreYarid did an incredible job in ~30min, not only with the repair, but fully explaining all that was involved with the repair. Very high quality service - repair and cost. I highly recommend going here for phone repairs.

Awesome store great selection and awesome customer service! 10 out of 10! Went in to buy a gummy…read moreand asked if he could fix my sunglasses leg since they are able to repair phones also there! He gladly fixed them and didn't charge me a dime! Thank you as I am new to this area I have found my spot!

I went to the zebulon cell and vape and had my phone repaired. Sam was very welcoming and…read moreprofessional. He did a fantastic job. A very special thanks to Sam. God bless him.

I cracked my screen and tool my phone to two different locations While I was visiting Durham, NC…read more The first one attempted to rip me off. The second one had me to prepay, wait 2 days, and the part never arrived. I took my cell phone to Cell Fixx on Glenn School road in Durham NC. Fabien fixed my phone within an hour!!! I was very satisfied with the service.

I wish o could give NO STARS. Tried to ask a question and…read morethe employee talk derogatory and down to me. Telling me that I have no understanding of cell phone and of the working. I started to leave and he talk to the next customer on he never likes people like me in his store. I say is my first time. His comment back was "is yours last I'm calling the police. I have your plate number a filing you can't nor return to these store (as he pointed to the strip and Walmart) i went to Verizon at the other end of the strip mall and got 100% excellent service being a customer there. I would NEVER RETURN and never recommend.

Do not use their screen replacement services for iPhones…read more We went there on 2/08/2020 to replace the screen on my iPhone SE which with the exception of a cracked screen worked perfectly. Thirty minutes later we picked up my phone with the new screen however the phone kept rebooting when using any app, including making calls. We took the phone back immediately and the technician blamed the case, the battery and finally when he was proven wrong on each matter, he simply said that the phone was old. Additionally he claimed that the vibrator was broken which wasn't before I submitted it to them. Later I found out that the battery wouldn't charge and I wasn't even able to sync as well. Lack of integrity with incompetence makes for the worst customer service . The technician didn't even attempt to fix what he had broken and we were not given a refund. So basically we paid $55.00 to have my phone broken and lose a lot of valuable data.

Beware - they have a no refund policy! I didn't see the sign and bought a $40 case along with a $25…read morewireless charger. With one overnight use, the charger shorted out (or something). I noticed the bottom was really hot and upon further inspection I noticed the plastic on the bottom had melted. It could have caused a fire in my home. The employee refused to refund, offering only store credit. I don't want another dangerous charger and I just bought a new case. I don't want a store credit that I'll never use. I get the no refund on items you decide you don't like. However, I'm disappointed an exception for a defective product could not be made. Employees were nice and helpful with purchase but when trying to return I got the too bad, so sad, it's our policy run around. Depends on what matters to you I guess. I won't be back.

Absolutely the best mobile phone experience by far. If Nick is not there wait til he is. Highly…read morerecommend his expertise on his phone experience. Very friendly an asset to the company. And no we are not in any way related. lol, Only met by chance of stopping in, so glad we did!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Wake Forest store today.

Elethia and Stacie were the BEST!! They helped me fix all of the issues with the phone that I was…read morehaving and were able to get me and my friend out of the door very quickly! They both were very nice and had the best customer service, they deserve a raise! If you stop by this store you should get those 2 to help you - 10/10 service!!

Awful customer service. This store has gone down the drain in the last year or two…read more Walked in, an employee hollered across the store at me "I'll let you check in when I have time." Don't do me any favors. I ordered my new phone on Verizon website. By the way, store was completely packed. People sitting and waiting, people standing waiting. Seems they are possibly understaffed. Parking lot is a nightmare. If you live in WF, you already know that!