The WORST CUSTOMER SERVICE. I had called because my phone wasn't connecting to their signal. A gentleman that I spoke to stated that I would receive a new phone in 24 hours after he had me erase my iPhone from my iCloud, which resulted in losing my recorded music and other music that was saved onto my phone. I should also mention, I took the day off from work to wait for my replacement phone, that never showed up. I called again to ask what happened to my replacement phone and then this is when the madness happened. Apparently, Verizon picks and chooses which phone conversations to record and which ones not to record. I called Verizon three days prior and spoke to numerous people and yet none documented the conversations had. It's been 10 days and I had asked for my phoneline to be cancelled. Since they disregarded my request, my phone line has been active. I have not used any of the new data but they have decided to charge me for services I have not been using: the previous month and for this month when I don't even have a phone. I was told that I would be refunded and now they are stating that I will not be refunded. I have been a loyal customer for many years and I cannot believe that I can be treated like this and cheated out of money for service that I have not been using. Verizon seems to enjoy taking one's money instead of putting their customers first. Disgraceful! read more