I'm livid! I came in to buy a phone and the salesman without asking signed me up for $20 a month…read morephone insurance on a $900 phone. This is very shady. It wasn't disclosed. Fortunately I got an email. Called att and got it canceled.

Tried to go to this location multiple times during the day and no one was in the store during its…read moreopen hours. Definitely call first before going.

Big shout out to Isaac Srouko at the New Providence, New Jersey store. I upgraded my Iphone and he…read moremade the process so seamless. He was willing to take me at the end of the day, knowing he would be staying after hours to finish everything. Best experience I have had doing an upgrade! Marianne

AVOID AT ALL COSTS if you're looking for honest information and pricing…read more While the customer service was friendly, associates dole out misinformation in order to upcharge customers. I came in to activate a new iPhone purchased from Apple, and was charged the $40 activation fee, which was to be expected, along with $30 "for a new SIM card." I asked about this last point repeatedly, pointing out most people are able to activate from home, and got vague answers about my phone not having one and "apple shipping without SIM cards." This is patently false. Apple ships verizon phones with pre-installed verizon SIM cards, and my phone was absolutely a pre-designated verizon phone (to this point, my significant other's phone, ordered at the same time, was later activated from home without the need for a new SIM card). Upon reviewing my receipt, I now see that I've instead been simply charged a full $70 activation fee, despite the associates rundown of the costs (which were based on false information).

TLDR: High Quality Service…read moreFast Turnaround (within the HOUR!!) No Games High Quality (non-OEM) Parts - you'd pay a TON more and wait a few days at the Apple Store to get this fixed. Flawless Repair, Great workmanship. The Backstory: Welp.. it finally happened.. after more than a decade of using several generations of iPhones, my current iPhone 15 Pro Max (ensconced in a usually VERY protective hard rubber case) managed to find its way to a hard tile floor quite energetically, causing the front screen to crack and spiderweb. Argh! All this after a zillion other falls, I suppose the stress finally caught up to that GorillaGlass. I searched high and low via Yelp, and Fix and Go NY seemed to always bubble up to the top of the list in terms of good feedback. So, I texted these guys, and they gave me a solid quote within 3 minutes of my initial inquiry. I asked a few more questions that they answered over the following hour, and before ya know it, I was on the subway over to their store to drop my phone off. While I was there, I also decided to have them replace the original battery with a new one, as my original just wanted to quickly drain. Lastly, for an extra ten bucks, they put on a protective glass screen over my new OLED screen. They expertly applied that protective screen with NO bubbles. Not easy for the mortal man! I was back up and running within the time window promised.. I had errands to run, so I came back about 2 hours later and my phone was all set for pickup. Zero delay. Courteous attentive honest service. Epilogue: I am pretty picky, but I did not notice any degradation in display quality whatsoever. Great workmanship on the repair. The new battery holds its charge way longer than my 2yo original battery. The only thing to be aware of is that the iPhone's hardware configuration status under Settings -Battery will gently report that you have non OEM parts in your iPhone. Not a big deal to me, except maybe at trade-in time, but what can ya do.. I need my phone! lol. All said, my iPhone now works better (longer lasting battery and scratch free display) than it did a week ago even before its nasty fall. PRO TIP: Be aware they do tack on an extra 3% surcharge to your quote if you are using a credit card, but I get that. No problem. PRO TIP 2: If you have an iPhone 17 Pro, they warn that you should get AppleCare if you still can, as the iPhone 17 screens are PRICEY and shatter easily compared to my "old" iPhone15 Pro Max.

Super attention on your needs. You feel like a person, not a…read morenumber. They go the extra mile to make you feel safe about the fix on your device. Not a mere flat quote, but a actual proposal.

Fixed my iPad quickly and competently. Very reasonable prices. Friendly and personable. Highly…read morerecommended.

Good prices.. perfect repair ..no issues whatsoever anybody…read moreposting negative stuff is just a jerk imho

I cannot thank Evie, Eugene, and Dean enough for the incredible service they gave me and my…read moredaughter. From the moment I walked in, they greeted me with kindness and immediately offered their help with my daughter's phone. What really impressed me was their patience and understanding. They allowed me to wait for my daughter to arrive--even though it ended up being almost three hours! During that time, they never rushed me, never made me feel like a burden, and instead treated me with so much respect and care. When my daughter finally arrived, after all that waiting, they greeted her with the same friendliness and professionalism they had shown me. They took the time to explain everything clearly to her, making sure she felt comfortable and understood the process. I could see how much they truly cared about helping, not just doing their job, and that made such a difference for us. It is rare these days to find a team that goes above and beyond like that. Their patience, kindness, and genuine care turned what could have been a stressful experience into something so positive. Evie, Eugene, and Dean are a wonderful team, and I am so grateful for the way they treated me and my daughter. Because of them, I left feeling not only helped but also valued as a customer. I would absolutely recommend them to anyone who needs assistance--you will be in the best hands!

Dont take your phone to get repaired at the 72nd street location. They selling fake products that…read morewill damage your phone. the employee very rule disrespectful and unprofessional.

Terrible service, constant phone calls harassing me. The clerk was very rude to me and…read morediscriminated against the customers.

So when you want to deal with the already masochist prospect of buying an overpriced phone…read more produced by Asian slave labor, you at least can get the happy ending of a employed and unoppressed American dealer setting the thing up for you without complications. That's what happend here. I actually looked at another review sight, and this one was the closest to the Bronx with a score near the 5 mark. I took the cab to venture down and was greeted by Kusum, who wore a easy smile that seemed to make the long Lyft ride worth it. I had purchased my phone outright from Samsung since Verizon didn't carry the 1tb version. She didn't believe me at first, then saw for herself that the 518gb version was the highest Verizon offers online. She promptly set up the sim card for me, realizing that the 5G card would be needed. I purchased a temporary case for the phone as well, since they didn't carry an Otter Box for the Samsung Ultra. Overall, I plan to make another trip here in two years when my Samsung "mysteriously" starts to come apart.

Do NOT use ubreakifix or the assurian insurance. It is all a total waste of time, money and they…read morewill ruin your equipment. I brought in a 2022 mackbook pro, never opened, having screen issues. 3 weeks later, tech called and said some one had stripped out internal screws (level 1 tech dudes did that) level 2 tech could not repair initially, replaced screen and batt, said was completed and fixed. Shipped home and would not operate for 3 mins without force shutdown and over heating. (Never happened before) Took to apple who stated screen improperly replaced and ruined mother board. Absolute night mare and ruined my $4000 macbook and cashed me out 1500z I despise ubreakifix and their lousy insurance. (James bell, 3/22/26.)

I don't usually write reviews but I feel as though this business is doing some shady work. I…read morebrought my laptop here through my technology insurance, as the display screen was no longer turning on. I dropped it off and they said it would take 2 weeks to fix, which it did. When I returned after 2 weeks to retrieve my laptop, they said it had "broken again" that morning, and they needed to fix it. I didn't return until another 2 weeks later, as they had already closed the claim and did not contact me that it was ready. When I picked it up, they showed me the display was fixed and I was on my way. It wasn't until I had gotten home that I noticed it was a completely different monitor attached to my laptop - a massive dent on one of the corners that was never there, scratches all over the surface, cracks all around the monitor, worn rubber protection, sticky substance in the hinge, and it makes a clicking noise when I open/close it. Now have to work with Asurion to get it fixed again.

went to return my phone and was surprised that the store was closed at 10:05. I waited a few…read moreminutes and a person (who later identified herself as AJ) approached me who identified herself as the store manager and explained that the delay in opening was due to a faulty alarm system. She immediately asked if she could help me without the store being opened and she did so I didn't have to wait for the alarm to be fixed. Outstanding service. Very impressed

Terrible experience. after many years I am leaving AT+T primarily because of this store. Also,…read morebecause of the dreadful customer service when I tried calling to rectify the issue (a dozen calls - the last one being 85 minutes, with no action). AVOID, AVOID, AVOID. This is a terrible company that is deceitful and does not care about customers. The store's principle intent is to get your $ by any means necessary - honest or dishonest.