I had a problem with my kid's smartphone, brought it in and was shown how forcing a hard restart…read morecould fix the issue. With that simple action, the technician allowed us to access the phone and do what we needed to do -- a three-minute consultation that he didn't even charge us for! What a lovely approach to customer service. We'll definitely be back!

I had a very disappointing and concerning experience at CPR Cell Phone Repair in South Orange, NJ,…read moreand I believe other customers should exercise caution when purchasing accessories from this business. I purchased a charger that I was led to believe was an Apple MagSafe charger and paid $74 for it. After using the charger, I noticed that my phone became extremely hot while charging. That immediately concerned me because excessive heat while charging a phone can raise legitimate safety concerns. I decided to inspect the charger more carefully. I could not find the Apple branding, model information, or "Designed by Apple in California" markings that I would expect to see on a genuine Apple product. The charger also appeared to have "EPIC" branding rather than Apple branding, and its physical appearance and finish did not appear to match the official Apple MagSafe chargers I found when comparing the product. I also checked Apple's official pricing and found that genuine Apple MagSafe chargers are generally sold directly by Apple for considerably less than the $74 I paid. That made me even more concerned about exactly what product I had been sold and how it had been represented to me. I showed the charger to several people who are familiar with Apple products, and they also questioned whether it was a genuine Apple charger. I additionally uploaded photographs of the charger to ChatGPT and asked it to compare the product with official Apple MagSafe chargers. Based on the photographs and the information provided, ChatGPT identified several differences, including the lack of expected Apple markings, differences in appearance and finish, and the overheating issue. I contacted the store twice and specifically requested a refund because of the overheating and my concerns about the product's authenticity. On both occasions, I was told that the store does not provide refunds. Instead, I was offered an exchange for another product. That was not an acceptable resolution for me, particularly when I had serious concerns about the safety and authenticity of the accessory. I ultimately disputed the $74 charge with my bank and was reimbursed. I am posting this review because customers should know exactly what happened in my case. If you are purchasing an Apple accessory from this business, I strongly recommend exercising caution. Before paying, carefully inspect the packaging and product, verify the exact brand and model, and compare it with the manufacturer's official product information. If you are specifically looking for a genuine Apple accessory, make sure you can verify that it is actually an Apple-branded product. This review is based on my personal experience and what I observed with the charger I purchased. The combination of the excessive heat, the branding and product differences I observed, the $74 price, and the refusal to provide a refund left me extremely dissatisfied with the transaction. Customers should be very careful and do their own verification before purchasing accessories from this location.

Five stars for an AT&T Store? It's surprising to me, too. Don't get me wrong it's not like you get…read morea free massage and coffee while you wait (wouldn't that be awesome?), and you sometimes can have a bit of a wait since there's only one employee working in here at a time, but both employees (AJ & Zane) I've had the chance to interact with recently, and both really delivered above and beyond. The five stars is really in comparison to other AT&T stores (the only place to fairly judge a chain/franchise in my opinion). What brought us into the AT&T Store was an upgrade program. Both my wife and I were due for new phones, and AT&T was running a deal too good to pass up. We headed inside on a weekend and were greeted by AJ. AJ discussed the options with us, including pricing, and offered some balanced, personalized recommendations for devices to select. He also discussed the options to purchase and trade-in, even offering some suggestions to minimize hassle and time spent in the store. In the end, he made some solid recommendations! What I also liked about AJ was the fact that he reviewed our monthly bill to try to discuss how we can save on our current plan. In the end I really felt like he was looking out for us. The option we selected for the trade-in process was to have the items shipped directly to our home. Within 3 business days (at a specified time), we had the equivalent of a mobile AT&T store (an AT&T employee in a vehicle with accessories to purchase on hand) pull up to our home right on schedule. The employee confirmed our info and helped us set up our new phones. We mentioned we wanted to double-check that everything was transferred before giving up our old phones. Overall the whole process was smooth and simple, taking up to 30 minutes. Our next store visit introduced us to Zane. We headed in and handed in our old phones, and the process took about 5 minutes. Zane also helped get us set up with some screen protectors, and he even offered to place the protectors on our new phones for us. One protector (worth $50 by the way) had some dust on it after it was installed. Without hesitating, Zane took off the protector, threw it out, and installed a new one free of charge. He also mentioned the free warranty program. Basically if the screen protector ever cracks or breaks, we just bring it back to the store with the original box and get a new one for free. Personally what impressed me most, though, was not how Zane attended to us but how he attended to another customer. An older gentleman was furiously taking down notes about how to use his iPhone. He joked that he's in here every week to learn how to use his phone. Zane was taking the time to show him all the basics. To me, that's exemplary service that deserves to get recognized. The store itself is small and limited in what's available to take home that day (a lot needs to be ordered/shipped), but it's also in a convenient location in Rockville Centre. They also were following all the safety protocols with plenty of hand sanitizer to go around. For us, the process of dealing with this store was efficient, positive, and hassle-free. We'll definitely be back in the future.

Don't purchase your phone here. Was charged $98 in accessories that I didn't ask for. Sales…read moreassociate started ringing up three items and when i told them I didn't want the items and asked what they were he told me they were included! They automatically added it to the receipt which they wouldn't even give me until I asked on my way out. Went to return a few weeks later and they wouldn't accept return. Associate picked out the most expensive cover and added it to my receipt without asking. Beware and don't let them rip you off like they ripped me off. Do not shop here.

Incredible customer service. Went above and beyond. Ayala (I believe her name was) really made my…read moreday with her warmth and compassion. Thank you so much to her and this location. The little things make a big difference.

This is your average FedEx drop off location. They accept both Express and Ground packages…read more Nothing especially good or bad about it, hence the three stars. This is not an ex-kinkos location, so don't expect copy/print service, or computers to use. They have the typical FedEx branded boxes, as well as brown boxes for sale (pricey if you ask me). The employees are very knowledgeable and helpful. Overall, I would recommend this location for dropping off packages. Happy Yelping :)

We had such a great experience here. We were greeted outside by a very nice young lady while we…read moresearched through all the tombstones. She then referred us to Ray who could help us further. We were five members of a Dominican family in so much pain from the loss of my 19 year old brother. We screamed, laughed, cried, stood up, sat down, and walked out. And Ray understood all of it. He worked with us through it all and not one moment did he seem annoyed in the slightest. We were even there after closing and after I mentioned it he said he didn't care he would sit with us as long as it took for us to come to a decision. This was not even a week ago. So needless to say I still don't know what the tombstone looks like, but I will post another review as soon as I do! Point is if you want to be treated with compassion under these terrible circumstances, and not just another customer come here! Thanks Ray!

We got my grandmothers stone here in 2001 when she passed away. It took a very long time to come,…read moreseveral months but when it did, it was definitely worth it. It's exactly what my family pictured and the quality is amazing. My grandma made 25 years gone last month and it still looks great. We clean it every time we come with water and soap and it's good as new! Great value for what we got

Coach has been one of my very favorite designer handbag brands. I've got several my daughter gifted…read moreto me for birthdays and Mother's Day. I'll post pics. If you are a handbag lover or collector like I am then be sure to stop in this location. You're sure to fall in love and buy something! I would!

I have been a loyal Coach customer for years. As a teacher I get my bags for both work and play…read morefrom Coach so I'm always a little annoyed when my experiences are less than stellar. 1. Coach Queens Ctr Mall is no more and for some strange reason the locator doesn't state that so once again I'm forced to come to Manhattan but ok. I placed an order online for a color blocked Smyth Satchel crossbody and I intentionally ordered the same item in 2 sizes, the mini and regular size. I did that because sometimes especially when the bag is a crossbody there isn't room for your wallet. I wanted to make sure it was the right size as I plan on using it for my upcoming Europe vacation. After receiving the bag and falling in love with the larger size, I needed to return the other so 5th Ave it was. I walked in the store the only customer, approached a gentleman fixing a display and courteously stated why I was there. He beckoned to another worker (Asian lady) to assist me and reiterated what I needed help with. I took the bag from the shopping bag and handed it to her with the receipt. No sooner than I had done that she began to play 21 questions, where did you buy the bag, what's wrong with it, why are you returning it, why not take something else , do you have other coach bags. Wtf? Here's my thing....I'm gonna assume she can read as the receipt stated it was purchased online, shows that I bought two of the same bag, the one I was returning still had go on the straps and as I stood in front of her I was wearing a red crossbody from last season's collection. I hate that game. Whether it's intentional or not, it's unnecessary. If customers are making a return and they would live something else in return for it as opposed to the preferred for of payment, they'll say exchange etc or look for something else. Don't harass them under the disguise of customer service or side ways racism. Other than that love Coach, the quality of their products and their warranty. I have never had an issue with a product, reached out to them and it wasn't rectified swiftly and to maximum satisfaction. I will continue to patronize the brand, perhaps just not this location.

Basic UPS store. Easy drop off. The staff is very nice and very helpful here. Great for returns…read moreetc. Faster than other drop offs

We had an abundance of last minute varying printing requests for our wedding and everything turned…read moreout amazing. Akshay and the entire staff were incredibly friendly, professional, and went ABOVE AND BEYOND to make our experience as painless as possible. Amazing service and I highly recommend. We look forward to using this store again!

Very good location, nice clean and close to the train. They opened right on time, i was there…read morebefore 8:30am. Brayan was very nice and got me in and out quickly. Will return to this location.

Since I'm a buyer on Tik Tok and Amazon I'm able to use this business for returns and exchanges…read more Many of times I don't even have to wrap the package all will be done in store. So they make shipping packages do much easier. Depending on time there can be a line so please be courteous and kind to staff as you wait.

I have been to Persol on 253 Elizabeth St, New York, NY 10012 may times I have been to…read more575 Madison Ave, New York, NY 10022 Oliver Peoples you get my point I have been to every location in the city I have never had a experience like this I'm very upset and disappointed if don't not come in knowing what I wanted I would never made a purchase I called in advance to make sure how to get to the store he was he was rude Now I arrive to the store I'm like hay how's day going small talk they look at me no response I'm like alright i was asking about op-13 they were very vague on their description. I guess you could say I was just trying to get conversation out of them because I already know a lot about them. I love eyewear and I love meeting people and learning new things I get My phone out and show a picture what I wanted I came in knowing what I wanted if I didn't know what I wanted I would've never made a purchase I would not Recommend "truly interested in selling or help. Save your time and maybe try another store

Completely satisfied. Over the last 5 years I've purchased 4 pairs of glasses from this location…read more True, they are a little pricey, but the service I received was excellent. Ms. Shaquana Hobbs addressed every issue and concerns I had. She was very helpful with the styles that fit me well and made great recommendations on tint, frame shape and size. I started wearing glasses 30 years ago, and this is by far is the best service I've ever received. Thanks Shaquana/ Oliver Peoples,you and your staff are the best.