I have been a loyal Coach customer for years. As a teacher I get my bags for both work and play from Coach so I'm always a little annoyed when my experiences are less than stellar.
1. Coach Queens Ctr Mall is no more and for some strange reason the locator doesn't state that so once again I'm forced to come to Manhattan but ok.
I placed an order online for a color blocked Smyth Satchel crossbody and I intentionally ordered the same item in 2 sizes, the mini and regular size. I did that because sometimes especially when the bag is a crossbody there isn't room for your wallet. I wanted to make sure it was the right size as I plan on using it for my upcoming Europe vacation.
After receiving the bag and falling in love with the larger size, I needed to return the other so 5th Ave it was. I walked in the store the only customer, approached a gentleman fixing a display and courteously stated why I was there. He beckoned to another worker (Asian lady) to assist me and reiterated what I needed help with. I took the bag from the shopping bag and handed it to her with the receipt. No sooner than I had done that she began to play 21 questions, where did you buy the bag, what's wrong with it, why are you returning it, why not take something else , do you have other coach bags. Wtf? Here's my thing....I'm gonna assume she can read as the receipt stated it was purchased online, shows that I bought two of the same bag, the one I was returning still had go on the straps and as I stood in front of her I was wearing a red crossbody from last season's collection.
I hate that game. Whether it's intentional or not, it's unnecessary. If customers are making a return and they would live something else in return for it as opposed to the preferred for of payment, they'll say exchange etc or look for something else. Don't harass them under the disguise of customer service or side ways racism. Other than that love Coach, the quality of their products and their warranty. I have never had an issue with a product, reached out to them and it wasn't rectified swiftly and to maximum satisfaction. I will continue to patronize the brand, perhaps just not this location. read more