UPDATE: Because I very, very badly wanted to avoid having to take Leather Spa to small claims court - which should not be necessary and wastes everyone's time - I agreed to send them back for stretching despite having been adamant from the start about not wanting the boots stretched. What other choice did they leave me after cutting them too small to fit? Well... they gave me zero updates throughout the process and didn't return them until I followed up which seemed to magically happen at the exact moment they were ready. In all likelihood they'd been ready but they didn't want me to see what they did this time, and they were right to feel that way. The boots are now next level destroyed. The leather is scuffed and worn out all over the place to the point where there is a very, very obvious difference between the leather at the foot of the boot and the leather at the shaft which looks like it was beaten with a mallet. But that's not it! They're still two different sizes and still have crooked seams. I've sent photos and multiple messages and no one has even acknowledged me since they returned the boots like that. These are absolute scumbags who know what they did, won't take accountability, won't respond, and won't even credit me for the $318 I paid for them to ruin beyond repair boots that were $1,995 plus tax brought to them in brand new condition. Just scheduled time off from work to go to the court and file a small claim and I am FUMING that I need to do this. I sincerely hope this company goes out of business. You can see from the reviews here how little they care about the work they do to high value and often irreplaceable items and there is no room in this great city or anywhere for a business like that. read more

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Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis Vuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience! read more

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This is my go to place to bring my shoes for repair. I have been going here for years and it's the only place that I really trust. They are quite expensive but do an incredible job. I will be going back soon! read more

Overpriced decent repair on Chanel bag ! Possible I could have saved significant $ at a local NY shoe repair

This place needs more business like a hole in the head! Everytime I come here, there is a line of girls and boys clutching their shoes and bags for repair as if waiting to see some psychic guru. Now, I'd heard of this place years ago from the employees at Wilkes Bashford, but mailing my Prada platforms out here seemed like too much work. Going in person after having lunch at Benoit... made much more sense. I'm not sure if you're aware, but the price of designer shoes has risen quicker than Apple stock over the past few years. Now, when a pair of shoes costs about 4 shares of said stock, you like to think of them as an investment... a life-long investment! When your bestfriend makes you run across the street, in the dark after a few drinks in the Castro and you twist your ankle and break a strap, YOU NEVER LET HIM FORGET IT! Prada platforms are built like Audi's... on impact they crumple so you live but your car is in need of serious repair. After years of bitching, the BFF finally no longer gets to hear about that incident, because theres a place called the Leather Spa. Asian girl not bitching= priceless. Now, I was a little skeptical, but I brought in 2 pairs of Prada platforms, both with broken straps. One of the shoes had a strap that had been always to short to begin with because I have chubby little toes... which is why I can't wear French shoes (although that doesn't stop me...) the lovely girl behind the counter told me they could lengthen it 5/8 an inch. Who knew they could even do that? They gave me an estimate for $108 for both pairs, and I went merrily on my way. 2 weeks later after a phone call telling me my shoes were ready, I came into pick them up. AMAZING! So happy... Now rummaging through my closet to see what else I can find that needs fixin'. read more

I have been an avid customer for a number of years. I've taken all my designer shoes here, Louboutins, Chanel flats & espadrilles, Gucci loafers, Dior slides, etc. to be serviced. I had minor complaints here and there but they were the only place I trusted with my high price designer items. Even after they changed their policy several times. That is until I took a pair of BRAND NEW Giuseppe sandals in for a 1/2 sole. When I received my shoes back, one of the rhinestones was missing and it looked like they tried to glue it back in place. When I brought up the issue to the manager, she went to the back and supposedly spoke to some of the cobblers. When she returned, she told me that "no one reported an issue with the shoe, or that any damage had taken place." B/c why tf would they??? A brand new pair of sandals ruined. I have not returned to them since and will not be returning. Now I must find a new cobbler for my designer items. read more

Leather Spa - Trying to capture on camera. To the eye it looks so bad even the manager had to look at the shoe again. - Shoe Repair Near Me - New York, New York

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Phenomenal job! They have fixed two different cobblers mistakes. I can't believe how good the shoes turned out after one shoe got a drop of black dye/edge dressing on the brown shoe from another shoe repair place. The other mistake they fixed was when I had two Brown Cordovan leather shoes polished elsewhere, but with two different colors of brown. (Cobbler took a break between shoes and picked up a different polish). (Stay with your shoes don't drop them off). Everyone told me these were impossible to repair. Guess what, not impossible if you go to the right place! Thank you read more

Happy Camper when they make my weathered bag look brand new. So worth the money to repair a good item. Really fast too. Thanks! read more

Leather Spa - Shoe Repair Near Me - New York, New York

Pretty good, but very expensive for a simple shoe shine. I don't come here too often.

Willian G was incredibly helpful and went out of his way to communicate and ultimately fix a pair of Jimmy Choo heals with a difficult repair circumstance. He matched studs, fixed torn leather and made the shoes look like new again. read more

Went to location on W 55 street. Paid over $450 to repair two pairs of shoes and the repairs extended life of shoes, but nothing to write home about. Most annoying aspect was the poor customer service. Ronaldo (sp?) on three occasions left much to be desired, curt, uninformative and unfriendly. I won't use the leather spa again primarily because of the poor customer service coupled with the basic repairs. read more

Sent a 10 year old pair of Christian Louboutin shoes for repair of red soles, they did an AMAZING job! They also cleaned the patent leather and the inside of the shoes, replaced the heel taps, they look like a new pair of shoes. Their service was efficient and relatively quick. I sent them from Houston and they returned with careful packaging. It was worth every penny I spent. I will definitely use again if my designer shoes need repair. read more

Amazing service!Super professional staff!!Highly recommend!!!!my shoes and bags are more comfortable than new!

Good service and very professional. The price is very reasonable and located in a convenient location.

I've used Leather Spa a few times before and always had a good experience, but after my most recent experience, I felt compelled to leave a review. I brought in a pair of Prada boots that needed to be resoled. When I was in the store, I was shown a pair of Vibram soles that would presumably be used as a replacement. They didn't look quite as nice as the unique teeth design of the original soles, but I was just happy to be able to have the soles replaced. Upon picking them up today, I was shocked to see that they actually replaced the soles with the original design! Considering how long ago I purchased them (2014/2015) I didn't think I'd get the original design. I cannot speak more highly of the team at Leather Spa. You may sometimes have to wait a bit before your repair is complete, but you can be assured that they do impeccable work. Highly, highly recommend! read more

I would give 0 stars if I could. i dropped my two tone Chanel flats off to get new half soles. when I picked up my shoes they were stretched out 1.5 sizes. they fell off my feet. the woman at the counter tried to tell me nothing happened to my shoes. they clearly stretched them out. do not do not take your precious shoes here. I am absolutely appalled at the poor customer service for 1000 shoes. read more

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Let me tell you this place is heaven sent . Not to mention one of the last places in nyc with true professionalism and satisfactory customer service. Not only did the make 2 pairs of my Louis Vuitton shoes brand new but they repaired a 3 rd pair beyond belief !!!! This shoe was missing the entire bottom, I waited 2 years to hear back from the Miami Louis Vuitton store I bought the shoes and no progress on the piece needed to repair. I would never have been able to wear them again if they hadn't fixed them . So incredibly happy!!!! They even fixed a bag without charge until the piece is received for fixing so I can use it in the meantime, I mean!!!! Customer service!!!! They deserve the praise because they care and it shows and the work they do stands alone !!! They get ALL my business from now on. Extra special thank you to Josephine the manager and the most amazing man, Damian who took my order for repair at the 55th street location !!! Such sweet, kind, good people, take good care of them when you go you won't regret it. - Angelica Rivera read more

Used to be great. I've taken many things there over years. They have done some excellent work on my shoes and shoes and bags of my wife. Prices were always higher than competition and the waits longer but it was premium quality. Sadly, no longer. Prices are now ridiculous. Sometimes twice the price of competitors but, more importantly, quality has fallen dramatically. I brought a pair of Ferragamo lugs sole loafers to be resoled. Not sure what they did but they've completely lost all flexibility and once super comfortable shoes are unwearable if I need to actually walk in them. There are several higher quality, and usually cheaper, competitors -- an excellent one just a few blocks away. read more

Been bringing my shoes and leather bags to this company for over 10 yrs. prices have skyrocketed. Work had diminished. Worse of all the guy at the counter has an AWFUL attitude. Customer service here has gone downhill. read more

Leather Spa - Shoe Repair Near Me - New York, New York

HORRIBLE!! DO NOT TAKE LEATHER GOODS HERE I took my LV purse to get cleaned as it unfortunately got stained from black jeans. The guy at the front desk took a look at it and brought it to the back to ensure they could clean it, He came back out and told me they could with the warning that if they couldn't get it cleaned I still had to pay. I handed my purse over and paid. I got my purse back and it looks like it got ran over!!! This purse was brand new (literally worn it twice) and only needed the back to be cleaned. The front looks like they scrubbed so hard the leather is now worn/wrinkled. The back of the purse (where the black stain was) has nicks all in the leather. EXTREMELY DISAPPOINTED with this service. The first picture is is taken at The Leather Spa before turning my purse over. The others are the aftermath of their poor service!!! read more

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Please avoid at all cost. Completely ruined my designer bag for a small modification and had horrible attitude. Did not try to help and tried to put the responsibility on me as the customer, who has 0 skill sets and training in leather. Kept blaming me for it and said I agreed with what I asked for. I'm not sure what kind of training the workers have to quality working at a leather shop. The leather cut open had edges and the sewing is not even straight. I can't even change it back to what it looked like before because they already cut open. Won't rerun any money back either. read more

For only $70 they repaired my louboutin booties, which (when i tell you) were very badly damaged from dancing, (trust me) i'm blown away. for such a low price to trust them with such expensive shoes, they NAILED it! I will be coming back for the rest of my shoes and louboutins! They are the only approved Christian Louboutin spa and now i know why! read more

I took a Kate Spade bag that had denim stains on it. Leather Spa restored the bag to like new condition. Yes, it was pricey, but a job well done! read more

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Great experience at this location. Brought in my sneaker to get fixed and I was told it will take about 5 minutes to get fixed. Unfortunately, it took a lil longer about 15 minutes but the gentleman at the front desk brought out sneaker and told me it's free of charge. It was Definitely unexpected and appreciated. read more

Leather Spa - Dior sneaker with damage front sole. - Shoe Repair Near Me - New York, New York

Perfect. Got my bag cleaned. Looks brand new. $140. Worth every cent! Don't waste your time with other places. Especially the one in the village that call themselves cobblers. they once charged me $170 to fix sandal straps and didn't even clean the shoe! Leather spa is the real deal! Fair pricing and amazing service. read more

Leather Spa - Looks brand new - Shoe Repair Near Me - New York, New York

They deserve ZERO stars. I brought them a vintage pair of Gucci T-straps that were gorgeous black patent. I paid 407$ only to get them back in regular black leather! When I called to complain and ask that they be redone. You have NEVER seen a circling of the wagons! These people are liars, they are not to be trusted with your special shoes. I tried to reverse the charges at my bank and they were unable to do it because after I went round and round with this company the time limit had run out. read more

2014 - Came for resole of Valentino rock stud pink patent leather pumps.. returned with a bad re sole and leather spa painted over the patent leather in hot pink. Paint marks on side of soles to show proof that they painted over. Color wasn't even patent anymore. Leather spa denied it. After many emails and calls to Josephine. They offered to buy the shoe if it was in stores. It was sold out everywhere. They offered to pay retail by check if i was to drop off the shoe to them. I ended up doing so. To think back they didn't refund me to re sole the shoe.. read more

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The Leather Spa is literally the Best place for shoe or handbag repair or getting a shoe shine in New York if not in the country! I love love the fact that it's still a family owned business and it's been around for a long time and to me is truly a part of New York. The majority of all stores on 57th St. in New York City like Chanel & Bergdorf Goodman to name only a few All use and recommend the Leather Spa. When you walk in you're greeted with the most beautiful store that's really just a shoeshine and shoe repair that you've ever seen. Their colors are brown and tan orange and it's just beautiful! You get 5 star treatment as all of high society of New York along with anyone else who can afford Will bring their very high-end or handmade or well-made expensive shoes, boots & sandals or handbags for repair. These long term clients will come to the Leather Spa to have their belongings cared for and repaired and restored or just protected. It is crème de la crème of service but remember it's 5 $$$$ expensive! I have to say you get what you pay for though I have brought many pieces over the years at their different locations from handbags to shoes and boots from restoring a pair of Prada shoes I didn't want to part with to just adding tabs on the back of a pair of Chanel ballet flats. Getting my shoes my Prada shoes restored was $260 and getting taps put on the back of my Chanel's were $65.00 if you can't always afford to go here then it is a great backup place to go to if no other shoe repair will be able to fix your item or if they were afraid of damaging the shoe didn't want to touch it. The Leather Spa will take anything and The Leather Spa truly works magic!! They also sell from their own Leather Spa brand every kind of insole or laces even socks and sprays for all of your foot care needs. I have to say I would highly highly recommend going to the Leather Spa. It's an unbelievable treat for your feet and your feet will thank you and your shoes will thank you even more. Your wallet may not tho. read more

I spilled some Indian food in my Louis Vuitton bag and they've brought it back to life! The stain and smell are completely gone and the bag feels brand new! Great experience read more

This place is one of the best if not the best shoe a handbag and leather repair companies but I know. They have fixed so many of my shoes change the heels, clean my weight, refreshed my studs on my Louboutin's, they also have the official red to repaint the bottom of my louboutin's. They have done so many different things for me even cutting and making a Gucci belt shorter winning the leather on my white Fendi belt. And the list goes on and on. The one thing I will say they are a little pricey but if you're paying luxury items then it may be worth it to keep them refreshed and in good shape so that you can wear it or used them for years and years. I have some designer shoes that I've had for 15 years at least and I'm still wearing them thanks to leather spa. read more

I came in here looking to repair my work shoes. They told me 2-3 weeks to get them finished. 5 weeks later they still aren't ready. Leather Spa told me and my party that we misheard them and said they told me 5+ weeks. No accountability... read more

I was quoted ~$40-50 repair after sending pictures of the item. I mailed the item in and they changed their quote to $180 citing it would require more time and must be hand done. I could see double the price but to raise it 4x the original estimate is bad business and poor in character. I also had to pay freight. I'm unsure of their craftsmanship as I did not get the repair. I work in a business in which we quote daily, but we stand by our quotes when we make a mistake. I'd recommend going with a business that stands by their word. read more

The Leather Spa is the only place I go to rehabilitate my luxury goods. Are they expensive...we'll that's subjective isn't it? However, if you care to maintain your expensive designer pieces than you should probably expect a designer price to keep them looking as you want. I've heard their mail in service isn't as good as in person. I've never actually tried to mail in my pieces but that was what a friend told me. It was also her first time frequenting Leather Spa so keep that in mind. Nevertheless, I'm giving 5 stars because of my personal experience. Their staff is amazing at all locations, their timing is extremely long, they will accommodate you as best possible. Just remember that they will NEVER guarantee that it will be perfect but they will do their best. I always recommend Leather Spa to those who appreciate quality...good luck read more

Very poor quality for the outrageous price My Prada bag handle was worn; the replacement one not even close in leather quality and craftsmanship read more

I was the kind of customer that will take all my shoes to get the rubber protection; I will even recommend people to do so. But I started to notice that the shoe was getting damaged Some way or the other. I stopped putting the protection on the shoes and nothing happened. Yesterday I pair of Miu Miu flats got a little wet bc of the rain and my shoes got destroyed! After paying twice to get them fixed at the "Leather Spa" on 55th street the shoes are damaged. The manager on the shore wanted to charged me $24 per shoes, she said it was not their fault; it was "cheap glue" used to make the shoe... Think about it twice before taking your shoes here to get rubber protection. They don't take responsibility of anything. It's very sad!! read more

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Do not take your bags here for repair! Huge huge rip off and pretty much a scam. I called in and had a video consultation with someone for my Tory Burch Perry Tote bag because one of the handles had a small piece of edge/rubber that was starting to come off. They told me during the consultation that the entire handle needed to be repaired because the inside material of the handle was getting damaged, which is why the rubber was starting to come off. On their website, bag handle repairs are estimated to be $40-$60, but the consultant told me $150. I took the risk and sent the bag in to them. When I got it back, the only part of the bag that was damaged had a noticeable hard paint over it, which was already cracked!! It was clear that they didn't do anything but paint over that part.. Since the paint was already cracking without me using it, it would be completely damaged with just one use! If I knew that was what they were going to do, I DEFINITELY would not have taken my bag to them for repair. I emailed twice about my concerns and no one has responded to me. Do not waste your time or money. Go somewhere else. read more

Leather Spa - This is my bag AFTER the repair! Clearly hard paint that has already cracked in the middle. Will literally fall off in one or two uses. - Shoe Repair Near Me - New York, New York

This used to be the best shoe repair in NYC. But the last three times I've brought my shoes here, I was quoted outrageous prices for ( what turned out to be) shoddy work. When you ask them to explain a price- what they are doing to the shoes, they are unclear and roll their eyes at you as if you are silly to ask. And their prices structure seems not to be based on the actual work they need to do. For example, when I asked them to do a repair for a pair of Black shoes, they quoted me the same price they had quoted me for a pair of identical-except-they-were-hot-pink shoes, which had supposedly been extra to cover a hard to match dye job. When I asked why the price was the same & pointed out that they didn't have to dye anything hot pink this time, I got another 'eye roll". Maybe they're just used to dealing with ultra wealthy people who don't care about spending $100+ on a single simple shoe repair. Maybe they figure the work they do doesn't have to last so they can half ass it, but all I know is that they used to do amazing work, and now they do worse work than I can get from my local cobbler. I won't be back, read more

I sent a lambskin leather pouch to be deodorized and repaired (there were two small rips, each less than 1/8" of an inch in length.) They charged $109, which I reluctantly paid. The deodorizing and cleaning were great, leaving no changes to the color or texture of the lambskin. However, after 2 weeks, one of the patches they used to repair a rip began to peel off. I contacted them and sent photos expecting them to fix the issue. I understand these things happen and thought it would be a simple fix. Shockingly, one of their representatives claimed that they did not put the patch on the pouch. It was such an absurd claim, for what should have been a simple fix, that I find the situation both humorous and sad. After denying that they placed the patch on the bag, they then offered to repair it as a complimentary service. If the patch somehow wasn't their work, then why offer to repair it? It's hard to blame that kind of strange interaction on COVID-19 restrictions, so I'm really not sure what is happening at this business. After reading other recent reviews, it is clear that a retraining is in order for the team. read more

Leather Spa - LeatherSpa patched a tear, the patch began to peel off, and they then claimed that it wasn't their patch. - Shoe Repair Near Me - New York, New York

Love this business I got my neverful Louis Vuitton fix the strap on side and the trim on top of bag and it was done very well read more

Leather Spa - Louis Vuitton neverful bag that the strap and trim of bag strap was broke and trim was cutting and it was done nicely - Shoe Repair Near Me - New York, New York

We have always enjoyed our experience at this spot. They are very attentive and pay attention to you as a customer. Amazing job doing shoeshining and we never regret paying extra for the tip because they do such a good job. Their rates seem to have gone up after Covid, so if you were used to paying $13 for a shoeshine, be prepared to pay close to $30 along with the tip. The quality remains the same. read more

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