Do NOT use ubreakifix or the assurian insurance. It is all a total waste of time, money and they will ruin your equipment. I brought in a 2022 mackbook pro, never opened, having screen issues. 3 weeks later, tech called and said some one had stripped out internal screws (level 1 tech dudes did that) level 2 tech could not repair initially, replaced screen and batt, said was completed and fixed. Shipped home and would not operate for 3 mins without force shutdown and over heating. (Never happened before) Took to apple who stated screen improperly replaced and ruined mother board. Absolute night mare and ruined my $4000 macbook and cashed me out 1500z I despise ubreakifix and their lousy insurance. (James bell, 3/22/26.) read more

nice people, great work.When I'm in the depths of despair, they rescue. Today once again those nice guys came through. read more

I called today 1.30.25 because I have a hair line crack in the screen on my IPhone 14 Plus $350!! Local competitors are cheaper read more

My phone would not turn on. The service repair manager started working on my phone within five minutes after my arrival! The phone was fixed in less than ten minutes! The value of their services is incredible. They are reliable and fast! Thank you! read more

uBreakiFix - Outside store - Electronics Repair Near Me - New York, New York

Not worth the 3.7 stars -- poor service and unprofessional staff. I brought in my Xbox Series S on Friday (05/23/2025) after Microsoft referred me. I was told it would be ready by Saturday and that they'd call with updates -- they never did. I had to call them multiple times over several days just to get vague, inconsistent updates. First, they said the power supply was fine and quoted $189. Then they changed the diagnosis and the price to $220. When I called to clarify, a manager spoke to me in a rude, passive-aggressive tone, kept interrupting me, and eventually told me they would not service my console anymore. Completely unprofessional, especially for someone in a leadership role. They missed deadlines, did not communicate, gave conflicting and untrustworthy information, and treated me like I was the problem. Avoid this place if you want honest service and basic respect. read more

Went to the location on Delancy Street on the East Side. Brought them my Asus laptop in January with a cracked screen. The computer worked - but the screen was cracked. They told me it would cost $539 to replace with the screen ordered from China and it would take up to 4 weeks. I paid the money. 4 Weeks later they called and I went to pick up the computer and it did not work. They had replaced my touch screen with a non touch screen. They said they needed another 4 weeks. I left the machine with them. 4 weeks later I heard nothing - 6 weeks after that (now in mid May) I called and was told that they were still working on it and it would be ready withing a week. Had the same conversation for the next 8 weeks, each week they needed one more week. Finally half way through July I was told that they could not fix it and I should pick it up and would get a refund. Went to pick it up only to find it missing parts. They said they needed time to find the parts and I left it there again. Finally 2 more weeks later they said they had found the parts and I could pick it up. I did only to find that the screen no longer worked at all, and the laptop no longer works on the battery? Do not know why. They did give me a full refund but - Never going there again. Waste of time and effort for me with nothing but frustration. Bringing it to Best Buy to see if they can fix it. read more

My Google Pixel phone's battery was damaged when Google sent out an update. It is a widespread problem and Google offered to pay for a replacement battery. UBreakIFix is an authorized dealer and was recommended by Google, which they did. Unfortunately, during repair the technician cut a cable rendering all the right side buttons useless. No volume control, no ringer control, no power on/off. Nothing. Should the battery drain and the phone die, it can not be turned back on again. The phone is useless. Should be called weBrokeitTooBad. read more

Awesome place! Nice and goodhearted people who do good work! I recommend it highly! I would not go anywhere else!

Absolutely, without a doubt, uBreakiFix - Phone and Computer Repair provided THE WORST CUSTOMER EXPERIENCE I have ever had in my life. I'm in my 50's and a New Yorker for 3 decades. I've seen my share of bad customer service, believe me, but uBreakiFix somehow managed to exceed the absolute lowest possible bar with their incompetence, lack of even the most basic customer service skills, a shocking inability to manage customers' expectations, zero time-management abilities... the list goes on and on and on. I wasted at least 12 HOURS OF MY LIFE trying (and failing) to get the simplest repair made to my Android phone which has a broken screen. I waited in line for hours, listening in pain to the oh-so-cheerful, floppy-haired dude at the desk chit-chat with customers about how "cool" the stickers on their laptops are, and hemming and hawing about all kinds of unrelated issues (meanwhile, the line of angry customers in the packed sardine tin of a store continues growing as floppy-haired dude keeps shooting the sh--t about Comic Con and cartoons and fun stickers! Yay!) When I finally get to the front of the line, of course, floppy-hair tells me with a big sh-t-eating grin that my Asuriant claim was processed incorrectly! I need a cracked "inner screen" replaced -- not a "cracked screen" as it says in the claim. So I politely ask the uBreakiFix to... you know, FIX the problem... but, no, the burden is on me (naturally) to call Asuriant back, wait on hold for ANOTHER hour, and refile my claim. But guess what? THERE IS NO OPTION IN ASURIANT'S SYSTEM to fix a 'cracked inner screen." So, the Asuriant dude has to call uBreakiFix to ask them to MANUALLY update the claim... which they COULD HAVE DONE WHEN I WAS THERE! By now, hours have passed. I squeeze my way back into the sardine tin, which is now packed with at least 12 people, and by the time the sky is darkening, I finally make my way back to the floppy-haired fellow at the desk. I try to explain (as calmly as possible) that Asuriant cannot change the claim; uBreakiFix has to do it. The floppy-haired fellow jovially tells me that they have to order the part. Why? Because they only have it in black, not silver. "I don't care!" I say, on the verge of tears. Well...I have no choice. So my ENTIRE DAY IS DOWN THE TOILET, and my phone is not fixed. This requires me to cancel plans for the weekend that I was looking forward to after a VERY stressful past few weeks at work. A few days later, uBreakiFix calls to inform me that the part is ready, and I can come by any time and they will prioritize fixing my phone. I go back to this existential wasteland of a store, and, of course, there is a man in there with a SAVAGELY BARKING AND GROWLING gigantic husky / wolf / something -- on a leash, but looking and acting very menacing, barking at me, and not eliciting any sort of response from the owner or floppy-hair behind the desk. Praying I won't get bit or mauled -- although maybe that would be on-brand for this establishment -- I finally hand over my phone for repair. Of course, I'm informed that "It could take 3 hours... maybe longer." OK, real talk: I had to literally LOL when I heard that. Bro, come on. I heard you tell AT LEAST twenty customers the same damn thing the other day when they dropped off their phones and computers. "This should take 2 hours" or "Give us about 3 hours." LMAO! But, all joking aside, and being heart attack serious for one moment: PLEASE PLEEEEEEEEASE DO NOT EVER, EVER GO TO THIS STORE. Even if your phone, even if your LIFE, depends on it. Why? You will languish and deteriorate for hours and NOTHING will get done. Nada. Did you see "Beetlejuice"? Do you remember the waiting room in hell? Well, that's uBreakiFix on Lexington Avenue. It is a living hell. I would rather go to a bombed pile of smoking ash and rubble that was once a phone repair shop in war-torn Ukraine, pull the bloody corpse of the technician out of the wreckage, and put my phone in his dead hand. Guess what? I would get much better, and much more competent, service from this mangled corpse that I would from Mr. Floppy Hair and his ilk and the good people at uBreakiFix. Avoid. At. All. Costs. read more

Terrible service, rushed to take my deposit then never noted it down. Thankful I brought my receipt to prove they'd already charged me $200. That was just the beginning though since the cracked screen they "fixed" only lasted 2 months before the colors on the side started to bleed again. I brought it back, citing the warranty and they said it wasn't covered since their warranty doesn't cover if you crack it again. The manager pointed to dust and particles saying it caused pressure and that "LCD damage" isn't covered by the manufacturer. When I reiterated I never dropped it they said it's still a crack and I'd have to pay another $300 to fix it again. Now whyyyy would I trust them a second time with fixing it especially when they wouldn't even tell me the manufacturer's name? Long story short, worst experience. I lost money and wish I would've just bought new or gone to Apple. read more

Horrible place. These people tooknmyb27bdollars quickly to then have me walking out the door without telling me my system does not work. I was refunded $50 dollars as the total was 75 dollars. The guy speaks fast to get you to leave and annoyingly calls you boss non stop. Horrible communication. The Indian guy really can't handle a business. I highly do NOT recommend these people. They take money of people who are struggling to not be upfront with what's wrong with a game console. Do better. read more

uBreakiFix - Horrible customer service - Electronics Repair Near Me - New York, New York

Brought my PlayStation 5 here after repeated efforts to get the HDMI to connect to my TV. Apparently, this is a common issue with PS5s where even a slight tug on the HDMI port can dislodge or break the port. Rather than send my console for repairs through Sony, I chose the quicker option of local drop-off at this location. I was quoted $200. At first it seemed a bit steep to me, but after speaking asking friends they agreed that was a reasonable amount for the convenience of a same-day fix. I dropped my console off and received a call not 3 hours later saying it was ready for pickup. Must have been a slow day because I wasn't expecting the fix to be that fast. Pickup was seamless and they even turned the console on to show the HDMI connection had been reestablished. I'm overall very satisfied with the services provided at uBreakiFix. read more

I went in to get a screen protector installed on my iPhone and to ask about the labor charges since I had bought the protector from Amazon. Brian, a staff member, generously offered to apply it at no cost. It's becoming increasingly uncommon to encounter such free services, and I am very grateful. read more

Everything went perfect for me: the team kept my appointment, my repair is complete in the estimated time at the estimated price. Mouctar and Brian are terrific at communicating. Brian called me when I booked the repair to review my requirements; in some measure, the booking tool is too general if you know you need a specific repair, which I did. As with any technical services, you should consider all the uncertainties to avoid disappointment. I was lucky that I was right about what my repair would include so the estimates were correct. read more

Quick, easy, simple! Husband's iPhone was being a butthead, so I caved and brought it in. Mohammed identified and fixed the issue in less than five minutes. I realize this is probably not the norm, dealing with a multitude of issues like cracked screens, charging port changes, etc. but I was very pleased with the service I received, and would have no problem coming back in the future! read more

Amazing!!! So I have the iPhone XS Max and I've had it for a while now... I dropped it and cracked the screen (I always rock a screen protector but I had taken it off and had forgotten to replace it... so of course that happened lol). My phone is paid off, and although it cracked, phone still worked fine. However the cracked screennnnn was driving me crazyyyy! As I had accepted my fate (my goal was to wait for September and get a new phone then), I was looking at my Verizon app, and noticed that I still paid for insurance through Asurion. To replace my phone due to loss, theft or damage, I knew the fee was $200. However right as I was like "this insurance is worthless now, let me stop paying it and if anything else happens I'll just get a new phone", I noticed that part of my insurance plan included $29 screen replacement for cracked screens etc etc. I was ecstatic (way better than $200). I filed a claim and I was given the option of having someone come to my house, or me going to a store. I chose to go to a store, Ubreakifix on west 96TH street. I skeptically made my appointment (everyone always wants to make $ off of you one way or another... I was expecting to be charge extra fees or something), and got a notification saying to come in by a certain date to get my phone fixed. I popped in on Sunday, was greeted by Has, and he simply asked for my number and found me (I had also paid the $29 when I made my appointment). Told me it would take an hour in half. I decided to sit tight and wait as I had nothing else to do. Less than an hour later, he came back with my phone looking brand spanking new. Has was fast, efficient, and super awesome. I would recommend anyone to come to this location and to trust that they know what they are doing Thank you sooo much! PS: and if you are super stressed while waiting, there's a foot and back massage place right next door read more

uBreakiFix - Electronics Repair Near Me - New York, New York

Simple straight to the point told me how much it costs to fix my IPad kept me updated when I called, way more affordable than what Apple offered. Def would come back if I needed to read more

Had a crack in my screen on my Note 20 5G. The crack turned into another crack and screen wasnt reading... When I tell you that my screen was fixed an hour before he said it would be, it was just that. The worker was polite and did a great job. Will be going back whenever my phone has an issue read more

Do NOT go to this location. I repaired a cracked screen here 3 weeks ago, last night my phone was fine and today I woke up to a severely damaged LCD with zero physical damage. I called and they said if no damage they'll fix it, then when I showed up he insisted they have a machine that shows them that it's "completely shattered on the inside". He took a photo as well but I was not allowed to see any of this evidence. Well, I went to a repair shop on 107th and Amsterdam that was 50$ cheaper and showed me a fully intact screen with no damage and said the screen they used was horrible, cheap quality, and whoever fixed it apparently shoved a screw into the phone. This location also offers a 1 year warranty if there's no physical damage. Go to 107th and Amsterdam and support a small business that will provide better service and better quality products. I've included a photo of the screen they said was "shattered inside". read more

uBreakiFix - Electronics Repair Near Me - New York, New York

i called my provider to explain I needed a service to replace my cracked screen on my iphone 13. the rep explained I could go to a local repair shop they work with. I was scheduled an appt with UbreakIfix. i was explained the cost would range from 24.99-29.99. on the day of my appointment I arrived and was assisted by Jorge. He wasn't the friendliest when I approached him. i explained I had scheduled an appointment through my provider. he went on to ask if I had submitted a claim which I hadn't. He said the cost to repair would be 400$ and change. I explained the Vzn rep explained it wouldn't be more than 30 especially because I did not have additional damages and the crack was only on the top of my screen. Jorge reiterated if I had filed a claim. I said no and this part could have been Vzn's fault. I don't know. Jorge then wrote on a post-it phonclaims.com and said to file the claim. I was upset and left the store. Long story short I was given the wrong website name. It was misspelled and I could have been told it was a quick 5 minute form so that I could do it on the spot. The website is phoneclaim.com not sure if Jorge was too busy or didn't care to provide this service because it wasn't profitable but he could have been informative. I would 't go back. read more

I have nothing good to say about them! They want more and more $$ and try to scam you into getting Insurance and they advise you after to cancel it ...very shady place indeed! Don't go there is my HONEST advice. Shame on you! read more

uBreakiFix - After paying to fix it they called me after 3 wks to tell Me if I pay another $100.00 blagh blagh...I immediately went & retrieved it! - Electronics Repair Near Me - New York, New York

Went in to fix screen and my battery was not the same charge Suspect they replaced my battery with a bad one read more

Ray and the staff were amazing!!! They were timely, efficient and honest with me regarding pricing and the repair process. My phone is now good as new!!! Larry O. read more

Something is fishy here. They do not want to fix phones under warranty. They're entire goal is to make the costumer pay out of pocket! Do not go here for warranty fixes-- beware! My google 5a phone randomly stopped turning on. Phone is 2 months old in perfect condition. Google sent me to this store for a warranty fix. The guy inspected my phone and said the screen needed repair, but currently they did not have the screen. He took my number saying we will call you when available. In 2 weeks never received a call so i called and this time someone new answered the phone and she told me there are two screens left and I should come right away. When i arrived, the same guy who inspected my phone two weeks ago- who knew my phone was a warranty fix- took my phone in the back. Five minutes later he calls the woman to the back and gives her my phone saying the screen has a crack and it could not be fixed under warranty. Why didn't he come out and return the phone to me himself and deliver the news? What's weird is that the same guy had inspected my phone two weeks ago and everything was fine. In the two weeks the phone sat in ny car in its original box so how could it all of a sudden have developed a crack? Did he put the small crack on my phone to force me to pay out of pocket? Sounds crazy i know. read more

I got quoted a price for $850 I left the laptop there they've got a call back they said oh we made a mistake it's $1000 I said no way I'll come get it then I get a call back oh hey we found a way to do it for the 850 we quoted you so when I go to pick up my machine I'll bring it home they were replacing a cracked screen the screen that they replaced it with is literally falling out of the housing I open the laptop the screen practically flops down shoddy shoddy shoddy work and then on top of that I literally had to call them for five days in a row before somebody finally answered the phone they don't even have a voicemailFor your own sanity I highly do not recommend using this service read more

My child's iPad Pro was not charging. They quoted me a fair price for what we thought was a charging port replacement. After they replaced the port they found other issues which they also addressed at no additional costs. The iPad is as good as ever, my child can do school work, and I saved money! I will always use uBreakiFix for my phone/tablet repair needs. They get the job done professionally, save you money, and help keep e-waste out of landfills. And they do this with excellent customer service. read more

Took my laptop in to be repaired because it wouldn't turn on. They said they replaced the motherboard and charged me $250 which would be fine if they had actually fixed it. A day later I now realized that even though it would now turn on, it wouldn't charge. Took it back in along with the charger and they looked and told me it was my charger that was the issue and that I needed to buy a new one Fast forward two days and I was able to buy a new charger, right out of the box I plugged it into my laptop and it STILL wasn't charging. Tried calling again and they told me to bring it back in. This would be my third trip within the week. So here I am still no working laptop $250 later. Just utterly incompetent and a waste of time. The only reason I'm giving them two stars and not one, however, is because the employees are all very friendly. Just wish they actually could do the "iFix" in their namesake. read more

DO NOT GO HERE. They tried to scam me within the first five minutes. They told me I would have to put a one time 25 dollar deposit down to order a part for a repair. Instead, they signed me up for an insurance plan that would renew monthly unless cancelled. They did this, without my knowledge or consent, in front of my eyes. When I noticed a charge for 27.50 on my card for Asurion+ I immediately asked what they had charged me for. They evaded the question until I badgered it out of them what they had done. They then insisted that they could not cancel the service and I would have to call their support. This is predatory and plainly illegal. I will be reporting them promptly. Save yourself the headache and DO NOT GO HERE. read more

I will definitely use them for any of the service they offer my computer was fix fast great service. Recommend for any electronics in your home or office. read more

Great place--fast and reasonably priced. My phone no longer looks like glass salad, nor do I slice my finger on the edges anymore. Great place. read more

Great and fast service. Hit up Humza when you go there. He's pretty straightforward and tells you what's up. Very fast service, fixed my issue in 1 hour read more

I'm giving this place two stars because they did finally fix my counsel. However they did enroll me in a monthly insurance plan that I did not authorize. The first charge was in the guise of a deposit. At no point was I told it was actually an enrollment fee for a monthly insurance plan billed at $28. They are sneaky and dishonest. Be careful people! read more

Quick fix and nice people. Went in for a broken screen and it was fixed within an hour. Happy with the service received from Hamza.

My phone was busted, like I dropped it while picking it up from dropping it. Totally shattered. They fixed that in about an hour for just over a hundred. Totally worth it. Shards of glass in my thumb, no more! The second fix was my camera: i have been using this iPhone 6s Plus for about a year with a busted camera that only worked in selfie mode. (Have you ever tried to post photos of your car for sale using selfie mode? boo!) They fixed that perfectly in under an hour too! BRAVO! Don't hesitate -- take your old and busted iPhone and they will make it new and shiny again!! Thanks Mohammad and team! read more

I could not be happier with the service I received at this location. They were able to fix both my front and back screen as well as some of the LEDs. They finished Exactly when they told me they would. I appreciated the timely repair. Additionally, they gave me some information that ended up saving me a little money. Additionally, the sales rep. was super nice and seemed very educated the repairs needed. He took a quick look at my phone while it was in my hand and knew EXACTLY what needed to be done. I could not be happier. read more

I have entrusted two phones to ubreakifix in Forest Hills and they were returned to me as great as could be. The technicians are in contact with you and they update you as they say they will. One of my phones was repaired sooner than was planned even when they said it would be a few more days. I would recommend it to anyone and they offer cards where you could have 10 percent off your total repair price. read more

Avoid this place. Walk on the other side of the street to avoid temptation. I am not a whiner and complainer, and have never posted on Yelp before, but after the mess they made of this simple repair, I feel like I have to warn people. Its a long story, but I took my iPad (mini) in for a new battery, and didn't get it back for a *month*. In the process of replacing the battery, they damaged the screen, so they had to replace that, too. OK, so they did that gratis, and it *only* took a week. Now that the iPad is back at home, I find that I can slip my thumbnail between the screen and the case. Not a good thing, I reckon. I'll go somewhere else to get that fixed. read more

The repair took longer than it should have. They claimed my phone couldn't install a necessary diagnostic tool required to certify the repair. After waiting an hour, they then told me they had to reformat my phone, while backing up my phone, to install the tool. It was an unfortunate edge case and while most software was reinstalled afterwards, passwords and settings were dropped and email and browsers had to be rrcknfigured. It was mentioned that this does not happen often, but once is too often. The work was well done in spite of the inconvenience read more

Fast and friendly screen repair. Was done in 45 minutes and only $30 if you have insurance

DON'T GO HERE! EXTREMELY UNPROFESSIONAL AND POOR SERVICE! On 1.9.22, I took my phone to this specific location for a repair. Since uBreakiFix is affiliated with Samsung, I thought they were trustworthy. The screen was installed, but literally 3 days later, when I picked it up to make a call, the screen just fell straight off. I didn't drop it or get it wet, as someone from their corporate team suggested. The screen just wasn't properly installed. I obviously couldn't see the messy and improper way the technician glued and wired my phone from the outside. However, once the screen fell off I got a better look at the poor work that was done from the inside. I was shocked. I've been trying to get a hold of the manager, Melvin, at this location for a while. He won't take my call. The last time I attempted, I was put on hold for nearly an hour. They now have the phone off the hook and I'm getting a busy tone. They're clearly trying to avoid resolving my issue. All repairs are supposed to come with a 90-day warranty. I called their corporate office and the representative stated that she doesn't think the warranty covers my repair because the phone's screen is now physically damaged. HUH? Yeah, damaged because YOUR technician failed to properly install the screen. In over 20 years of owning a cell phone, I've never had a device's screen just fall off. I explained to her that upon the screen falling off, I could see the inside of the device and it doesn't appear he applied an adequate amount of adhesive or installed it correctly. Furthermore, the rep I spoke with sounded as if she were at a bar or party while on the phone with me. Very loud and inappropriate sounds come from the background! The woman gave me every excuse under the sun for why the warranty won't cover the damage; 0 help at all. I then asked to speak to a supervisor and she said uBreakiFix doesn't have managers or supervisors...WHAT? I just reported this location to Samsung's corporate team and they're attempting to assist me with this issue and are investigating. Samsung and UBreakIFix are affiliated, so they must honor their contract. If they refuse, I'll have to follow up with Samsung. Such a shame because I was initially so happy with the customer service provided on Sunday-- they were very friendly-- and am now severely disappointed. So you're only nice to draw customers in, but once any issues arise you become rude? Furthermore, uBreakiFix never disclosed that you have to sign up with Asurion in order to get the quoted repair price. They only told me after I had my phone serviced and needed to pay. The sales associate at uBreakIFix then proceeded to tell me that an email would be sent, so that I'd be able to cancel. The email was never received. I then called Asurion directly and they told me the sales associate had input both my email and phone number incorrectly. I'm pretty sure this was done intentionally because I confirmed my information several times before paying for the repair. It seems he wanted to make it difficult for them to locate me in the system, thus making it impossible to cancel after the free month trial. 1/14/22 Quick update: I finally got a hold of Melvin and he's outright refusing to assist and honor the 90-day warranty, so Samsung is escalating my complaint read more