AT&T Meadville pa store worker Caylee was so nice and did above and beyond. She stayed past work…read morehours twice and when I accidentally killed my dad's car battery, Caylee helped jump it. She made sure we got everything we needed and did her absolute best. I give five stars!

Jessica at the meadville store made my old phone look new.She took the time to really clean my…read morephone before putting new case on it.Very nice person .

This is a bit of a mixed bag.. Some staff are very helpful and some are clueless …read more They are not at all helpful when it comes to billing issues and charge a fee to take a payment! They have poor phone deals and you are better off dealing directly with Verizon via phone or via their website

I can't remember the last time I received the type of fantastic service provided today at this…read moreVerizon store. The manager, Devon, made our switch as seamless as possible. He is very knowledgeable and service-oriented.

I had a deeply troubling experience at this location involving an employee named John Kelly. During…read morea phone upgrade in 2024, I was asked to sign physical paper forms, which I later learned from the Cranberry corporate store are not part of T‑Mobile's authorized process. After signing, I discovered I had been placed on a plan I did not agree to, and my bill increased from $73 to $134. When I questioned the discrepancies, the employee became verbally aggressive and used profanity. I escalated the issue through T‑Mobile's regional management and Asset Protection, but no resolution was ever provided.Since then, I have experienced multiple public harassment incidents from this same employee, including one that resulted in a police report being filed. Another incident occurred recently at Walmart, where he confronted me again and made threatening statements. The responding officer was already familiar with him from prior incidents. I am posting this review to warn others to be cautious. I hope the franchise owner and T‑Mobile corporate take these issues seriously, as this pattern of behavior poses a concern for customer safety.

I have switched to T-Mobile and needed help overwriting the new number to my current phone number…read more Kyle at the Butler T-Mobile store explained everything and was very personable. I had to go back and this time Rachel helped me. She was very professional and efficient. She accomplished everything in minutes. I highly recommend this store. Rachel was also very friendly. I didn't have to wait and was greeted upon my arrival. I had a great experience both times.

DO NOT DO BUSINESS WITH BOOST MOBILE. After buying a FAULTY Coolpad Surf, the company refused to…read morelet me return it for a refund. Boost had no mobile hotspots available in the store so I was forced to buy one online. Because it was purchased online, they flat out refused to take it in the store. In-associates are useless. Because I was essentially cornered into purchasing the hotspot online, they would not help me return the item in the store. Instead, they made me call up some call center in India and be bounced around from representative to representative without any answers. I was on the phone for one to two hours PER DAY with no resolution to the problem. TERRIBLE customer service all around. Furthermore, they only give customers a small window of time to return items, certainly not enough time to make sure it actually works in your home. Shady business practices. BUYER BEWARE!

One of the worst cell phone stores in the area if they don't know something they will just lie to…read moreyou and then if you check it out online they get butt hurt and start running they're mouth like you should take the wrong info they gave you and like. Well the person that was helping me(lol) was trying to convince me that he knew more a but the phone then the company that made it but in reality he didn't know as much as a 5 year old and probably shouldn't be working there but hey you never know what he brings to the store. So from now on I just don't go there I do it all online and if not I drive to a cell phone store in Dunkirk.

I purchased a Galaxy S21 Ultra and was having difficulties with the screen protector that cost $64,…read moreand also with dropped calls and trying to pick up a network. At first I was told that the screen protectors were non-refundable. However, I then spoke with the Manager, Ena. Not only was she courteous, professional, and understanding of my issue, but she was technically savvy and knowledgeable about the products I purchased. She told me that there would be no issue providing me a replacement, since my issues arose and were presented within the 30 day window. She then explained to me how to change my screen sensitivity, which then fixed my problem. When my screen protector then somehow got mangled while in my pocket, and when I started experiencing the dropped calls and network issues, I brought my phone in. The gentleman who first started to help me (can't recall his name) was very understanding and was a cool and chill dude. Ena then explained it was an issue with the 5G service being incompatible with an area that only had 4G towers. They replaced my sim card with a 4G one for free, and then also provided me a brand new screen protector that they also installed for free. In summary, I am very satisfied with the staff of this Verizon store and how they were able to address my issues at no cost to me. While the compatibility issue does present a concern with the product as I paid for a 5G phone and am only able to use 4G, that is a separate issue altogether. I just want to thank Ena and the gentleman for being professional and courteous and for successfully addressing my issues. Will add that Ena has an impressive breadth of product knowledge and I am very fortunate to have had her address my issues.

I really having been waiting through this virus to get a new phone. Becca was very friendly and…read moreaccommodating. She answered every question, transferred all my data to the new phone and was super friendly through the entire process! EXCELLENT

My friend was looking into trading in his iPhone for a new one. The people told him to wait 2…read moremonths for the newer one because of the features he wanted. That was nice of them. Nice clean organized store in a plaza with plenty of parking. Friendly fast honest staff.

Yes no working number to call them, sounds like they don't want to help. Have talked to 2 people…read morethere and no call backs yet to fix a problem. This the 7th phone we have bought and we were lied too. Guess to get promotions and anything else to get things, they give you no promotions for things you can use without changing plans ext. Been a customer for 13:years Update as of now they said they fixed it.

Buyer beware, unless you want to enter a mystery box of confusion and finger pointing you should…read morestay far, far away. Stare at that Victra sign and may the odds be forever in your favor. This review is an update to my last. Oh what I fool I was! I should never have trusted Verizon much less a Verizon reseller. It has given them a magical opportunity of blame and no accountability or satisfaction. Last I was here I gifted my father a new iPhone taking advantage of a similar promotion AT&T was running that worked great for me as an AT&T customer - an old iPhone trade-in for up to $800. Fast forward and long story short my parents never received the credit on the phone my father traded in. Verizon places blame on Victra. They have washed their hands of the whole matter and walked away. Victra is blaming the original salesman. They state he processed the paperwork wrong or something - the story keeps changing but he is their convenient scapegoat. Whether Verizon ever received the phone I do not know but we have no recourse and Verizon and Victra is not accepting any accountability for the failure of their employees. I wish I could tell my past self to stay away from such a store as Verizon is notorious for their poor customer service and I can see Victra is no better. We even contacted the email that they left in the previous review and never received a response. It has been a bitter pill to swallow but I say to you, dear reader, if you want to avoid frustration and over-spending don't go here for that is all you will find.

What a great experience! The staff was extremely helpful by reviewing my plan and offering me ways…read moreto save. I now have a less expensive payment each month with new features. Tremendous!

This review is for Armstrong Internet service only…read more I think their cable prices are actually quite good for the area. Internet however, is another story entirely. Bad connections, useless modems (which they make you rent), service fees for the "wireless" feature, and a DATA CAP. They cannot control your NAT type either, which is absurd. I honestly cannot think of another company that data caps their internet, it's just ridiculous and really easy to hit the cap if you steam with any regularity or God forbid you're a gamer. Although their pricing is ridiculous, I found their customer service much more helpful than other ISPs in the area. Even if they can't do anything to help you, they do apologize and understand that tech savvy customers find their limitations irritating

Armstrong sends its customers email and direct mail notifications of how good their service is and…read morehow they have been uprading their network. PLEASE SAVE THE MARKETING EFFORT AND PUT THE MONEY INTO UPGRADING YOUR NETWORK!!!!! IT'S HORRIBLE! Internet connection fails for a few minutes several times a day. Armstrong always suspects the customer as the problem. However, after all of these years, and many, many escalations, the issues still exist and appear to be getting worse. After a career in telecom, I can assure you that the issue is capacity. I don't have many options in my area but as soon as I do, I will kiss Armstrong goodbye.