Beware!
Store Manager Jeff Henry is unscrupulous and unprofessional. He took advantage of our mentally disabled family member to make a sale, add on unnecessary fees and lock in a contract. Instead of helping our disabled veteran with his iphone technical issue, he sold him a new phone (unneeded, the old one just needed to be reset), a new tablet (with 2 year contract) and about $200 in additional fees. In setting up his new phone, he did not use the correct apple ID, and so none of the apps, emails, photos, etc. downloaded. This issue had to be fixed later by family members so that the device was setup correctly. (BTW, there was a $20 service fee for the privilege of Jeff screwing this up). The crappy tablet with the 2 year contract broke within the first month.
When we went to the store to rectify, he acted as though he could do nothing, kept us waiting on on hold with technical support for 40 minutes, eventually hung up, and nothing was ever resolved. The worst customer service, especially from the "store manager".
We later took our issue to an *actual* Verizon store, not this greedy 3rd party "authorized dealer" and between the in-store staff and the phone support, we got the help we needed.
Unless you have a lot of extra money you want to waste (and put in Jeff Henry's pocket) I would advise you to steer clear of this location. read more