"I WOULD NOT DO BUSINESS WITH THOSE PEOPLE" - Verizon customer service representative, 06.13.2014.
After a lengthy conversation with a couple Verizon costumer service representatives during which they contacted the goons at this store, that was their recommendation for my future Verizon needs.
ONE: I'd like to point out this is NOT a Verizon wireless corporate store. What this means is that the crooks at these locations exert different policies and regulations than corporate Verizon stores do. What this means is they are free to charge you however much they want for whatever they want. What this means is they are able to make changes to your account if they feel like it. What this means is that they are able to flagrantly get away with stealing money from people and Verizon can't do anything about it, because their corrupt operation is independent from corporate.
TWO: It is a shame that the Verizon brand can be easily associated with places and people like this. Thanks to a couple helpful Verizon customer service reps I was informed that I was unnecessarily charged for a SIM card, when, in fact, these are FREE at corporate Verizon stores. SIM CARDS ARE FREE AT CORPORATE VERIZON STORES. As he leaned on the register for support, the goon behind the counter dribbled on about how my phone cost a certain amount, when in fact he was charging me for a new SIM card. (I didn't need a new one). Then he went on, while trying to catch his breath, about how I should pay almost double the cost of the phone in restocking fees if I wanted to return it or exchange it. Why? Because once again I would be charged for my own SIM card. (He was not telling me this, btw). Incidentally, I'm still waiting for the transaction receipt I was told would be emailed to me. I'm guessing the email was never sent because it might include a breakdown of what I was actually charged for. (For future reference, you don't make a customer write down personal information such as email on a post it note, just to let that post it fall on the ground and dismiss it like I didn't notice. I know it's an effort, but a jog around the block once in a while would make those bend and reach moments a little more bearable). Then again, effort would appear to be self-serving only at this store.
THREE: If for whatever unfortunate reason you find yourself doing business at this place, take all the time you need to flesh out things you don't understand. DO NOT be fooled or intimidated by the fast-talking, dismissive, and incompetent brand of customer service they eek out. Do some research and be well informed before heading in here, lest you're approached by an ignorant sales-slave trying to push the biggest phone/tablet down your throat when she doesn't even know its specs, how much it costs, or any of her own stores policies. When quoted a price for anything insist they break it down in front of you, in paper, then take that paper and compare it at other Verizon stores. Or even check with a Verizon customer service rep. You'll be glad you did, and most likely you won't be coming back.
Business practices like these are desperate and, needless to say, unfair. Illegal? I was at first shocked to see a 5-star review for this place; these people won't even greet you as you walk in the door! However, I soon realized there are only two reviews, and most likely these are employees, or sheep buddies of the staff. One thing I am glad is that these pathetic reviews include the names of these idiots.
Take the time to find a corporate local store near you. Even if they happen to offer you an unpleasant experience, they will at least be accountable to a higher up and you will most likely end up satisfied. read more
