"I WOULD NOT DO BUSINESS WITH THOSE PEOPLE" - Verizon customer service representative, 06.13.2014. After a lengthy conversation with a couple Verizon costumer service representatives during which they contacted the goons at this store, that was their recommendation for my future Verizon needs. ONE: I'd like to point out this is NOT a Verizon wireless corporate store. What this means is that the crooks at these locations exert different policies and regulations than corporate Verizon stores do. What this means is they are free to charge you however much they want for whatever they want. What this means is they are able to make changes to your account if they feel like it. What this means is that they are able to flagrantly get away with stealing money from people and Verizon can't do anything about it, because their corrupt operation is independent from corporate. TWO: It is a shame that the Verizon brand can be easily associated with places and people like this. Thanks to a couple helpful Verizon customer service reps I was informed that I was unnecessarily charged for a SIM card, when, in fact, these are FREE at corporate Verizon stores. SIM CARDS ARE FREE AT CORPORATE VERIZON STORES. As he leaned on the register for support, the goon behind the counter dribbled on about how my phone cost a certain amount, when in fact he was charging me for a new SIM card. (I didn't need a new one). Then he went on, while trying to catch his breath, about how I should pay almost double the cost of the phone in restocking fees if I wanted to return it or exchange it. Why? Because once again I would be charged for my own SIM card. (He was not telling me this, btw). Incidentally, I'm still waiting for the transaction receipt I was told would be emailed to me. I'm guessing the email was never sent because it might include a breakdown of what I was actually charged for. (For future reference, you don't make a customer write down personal information such as email on a post it note, just to let that post it fall on the ground and dismiss it like I didn't notice. I know it's an effort, but a jog around the block once in a while would make those bend and reach moments a little more bearable). Then again, effort would appear to be self-serving only at this store. THREE: If for whatever unfortunate reason you find yourself doing business at this place, take all the time you need to flesh out things you don't understand. DO NOT be fooled or intimidated by the fast-talking, dismissive, and incompetent brand of customer service they eek out. Do some research and be well informed before heading in here, lest you're approached by an ignorant sales-slave trying to push the biggest phone/tablet down your throat when she doesn't even know its specs, how much it costs, or any of her own stores policies. When quoted a price for anything insist they break it down in front of you, in paper, then take that paper and compare it at other Verizon stores. Or even check with a Verizon customer service rep. You'll be glad you did, and most likely you won't be coming back. Business practices like these are desperate and, needless to say, unfair. Illegal? I was at first shocked to see a 5-star review for this place; these people won't even greet you as you walk in the door! However, I soon realized there are only two reviews, and most likely these are employees, or sheep buddies of the staff. One thing I am glad is that these pathetic reviews include the names of these idiots. Take the time to find a corporate local store near you. Even if they happen to offer you an unpleasant experience, they will at least be accountable to a higher up and you will most likely end up satisfied. read more

My flip phone from Verizon, hinge broke after 4 months that I bought from Verizon in Burbank Media Ctr. I went there first and had a horrible experience with a sales person so I found this location in Sylmar where I live. I talked to Mallely C and she was just wonderful. She assisted me in buying a new phone, a Kyocera Duraforce Pro. which I had seen listed. She transferred all of my contacts and pictures which the person in Burbank would Not do. She asked if I had any questions and I had many as this was my first smart type phone. She was very patient and took her time which I appreciated. Mallely is very knowledgeable and My thanks to her for all her help. Jerry read more

I came into this store 4 years ago and left absolutely unhappy with their customer service. I thought I would come and give it a second chance, so I decided to come in to purchase a Iwatch and IPad for a business account. Manny was on of the representatives that helped me with my purchases. He helped me get the best deals and provided me with excellent services. Everyone was extremely friendly and helpful. I will definitely be coming again! This store has overall improved dramatically and I would highly recommend coming into this store; if you rather talk to a representative in person rather than over the phone. read more

By far the best verizon store. I been coming here for 3 to 4 years and I always get the help I need...if you have a problem they don't just help you, they give you options and suggestions that will benefit you or help you with you situation. They never scam you and they never push a sale on you. Robert and his employees aways have to to help you!...the people who give them bad reviews are cheap people who aways expect somthing for free. If what somthing for free don't come here, but if you want quality customer service, verizon on foothill in sylmar is the spot! read more

AMAZING CUSTOMER SERVICE! Roxana Palacios was an extremely blessing, she took the time to analyze my account and give me details about my bill. I came in just to ask about my data plan and I walked out with two phones, one tablet, and a little device for my car, which let me tell you it's been helping A LOT. Not only that, now my bill more accurate. I do recommend this place, make sure you ask for her, she's very helpful and patient. I need people like her in my business. Management material. Definitely coming back to recruit. read more

My phone abruptly gave up yesterday afternoon. The last thing I wanted to do was spend another evening at Verizon being oversold & underserved. I had no choice, though, so off I went. My time there was unlike any other Verizon experience. Fabulous!! Manager Alex was remarkable, particularly because he listened. I got what I needed along with some perks I didn't know were available. He was knowledgeable, efficient, & quick. Assistant Manager Manny was also quite helpful. Both of them were engaging & personable. Yay! read more

I am such a satisfied customer with my phone, tablet, and more! I'm 66 yrs. old and non tech savvy. I don't do well with manuals. It seems that I need a hundred repetitions to understand something new. Verizon Sales Manager, Alex, is patient, friendly, and simplifies the complex for me. Teachers, representatives, others either explain with words I don't understand or talk faster than I can listen. If you want to catch up in this fast and ever growing technological world, highly recommend Alex. Sincerely, Loretta read more

Everyone associate that works here is very cool and helpful, to the managers and to the staff everyone helped and gave us their best offers and they helped my family and I to switch to their company and get new phones with accessories. Manny was the associate that helped us out, he did everything he can to give us the best deals possible and he accomplished them, we're ever happy with our new service company and our new phones. Manny and his coworkers were very helpful and a very awesome crew read more

They deserve more than five stars!! Went in today with my son who has a broken phone he was pretty upset but luckly we had insurance, the assistant manager helped us file the claim do to the fact that we had no clue on how to do it. She made the process so quickly we were out of there in less than 5 mins. She also said we can come back and she would help us set up his new phone once it came in. Nothing but good people working here. Satisfied customers!! read more

A really good place get good reliable service. Y previous phone service promised me a lot of services and a whole range of service through out the area. FALSE!!!!!!!! I came in asking a specific question, Aaron and his staff went out of their way to call other members and make sure that what ever they where saying was correct. No hassle and no pressure, but I did get some pretty cool stuff. I'm glad I went in and made the switch!!! read more

Walked in having major issues with my phone from Boost Mobile and these nice Verizon gentlemen really took care of me and my girls. Super friendly super amazing took their time helping me recover my information. Thank you Manny and thank you Frank for all your help and being understanding. I definitely recommend this store and I will be coming back. read more

Worst service ever and they are not a real Verizon store. These fools tried selling us a used iPhone in a fake box that looks printed claiming it was the new look for Verizon FRAUD FRAUD FRAUD. Keep away no way they have 5 stars they must be fake reviews as the two not recommend are true statements of who they are... read more

I walked in with a very bad attidute and One of the kindest souls on earth had helped me out, while i was stressing out. She managed my phone plan out and was more than happy to help me out. Thanks To Andrea and her level of professionalism . highly reccomend location . so conveniently close I will be coming back. read more

Best Verizon store in the Valley! Before I would go to the one in Burbank at the empire center or the one in Porter Ranch and they always made me pay for support. Here they know what's up and hook it up! I received more support here in one visit than all my other visits! Ask for Robert! He knows what's up! read more

I walked in to upgrade my phone today and CARLOS HERNANDEZ assisted me. He definitely knows what he's talking about when it comes to phones & is also very friendly and polite. Best customer service seriously!!Carlos made the process so easy and fast upgrading my phone. Seriously recommend him! read more

Reading these comments are disturbing. I personally have had great experience with Robert and Regal. There Customer service work was professionally quick and precise. As well as informing me of deals that I wasn't aware of to help me lower the cost of my bill. These two employees are awesome! read more

Briana Balladarez, Sales Representative in the Sylmar retail location, Von's shopping center. Is a very happy go getter people friendly skillful,ambitious, & most importantly is willing to assist with no hesitation, recommend she is promoted or rewarded. I truly am happy with her service. read more

Thank you so much for making the transition to a new phone so smooth, you guys went above and beyond to transfer all information and answer any questions I had. I definately recommend our Verizon store in Sylmar. Manny was super amazing I will definitely be back and I will ask for Manny. read more

When I came into the store I felt safe that everyone here is well protected from Covid. All the workers here are always wearing masks and I can see them sanitizing all the counters. Rodrigo helped me find a case that matched my phone and I was pleased with how my buying experience went. read more