Went to Verizon retailer today on foothill in sylmar. My phone was not sending or receiving texts or phone calls. The store manager said she couldn't help because my phone was a samsung 4g and since 5g phones were out my 4g was obsolete and could not be supported by carrier. She said i needed an upgrade. I decided to get a second opinion so I went to a Verizon company store in panorama city. They put in a new Sim card and it works perfectly. It's a shame that the store manager an employee of the third party Verizon store employee would lie just sell a phone. Disgusting. read more

My husband and I went to get a new phone the iPhone 5 was not working well anymore. We knew there was an issue with the business account. I will acknowledge that Carlos worked really hard to resolve the problem. I returned at a different time and opened my own account got a new phone, he also sold me a hot spot. When I realized it was not as helpful or as needed. I tried to return it but he was never around and the other office employees told me that he was the only person that could help me. Finally when I found at the store a made an appointment because I could not take care of the problem then. He does not show up! I went to a different store where I was told he didn't even give me a good deal. read more

Eric Rodriguez is the worst and most incompetent manager I've ever dealt with. Instead of solving your problem this manipulative person that is "in charge" of providing good customer service, turns it on you and on top of that, throws you out of the store. I found out that the regional manager's name is Daniel Keyes and got his email to write a formal complaint about the level of unprofessionalism and rudeness that I encountered at this store. In case anyone wants to reach him too, his email is daniel.keyes@awireless.com I'm also complaining to the BBB and let them know that these scammers have been ripping people off and getting away with it with impunity, like they have unfortunately been doing so far. read more

This place has horrific customer service !! Walked in to purchase a few items and get three new lines of service . I was ignored and treated with zero respect. The place was not very clean or organized. The staff couldn't even tell me if they had the items in stock when I asked . Whomever is the owner needs a serious overhaul! New management and new staff! The two young men working today appeared unconcerned and like they were in being grounded instead of paid to assist customers ! I would never recommend this place to my pet rock for phone service needs !!! Save yourself and don't bother ! Unorganized, unpleasant, and horrible customer service ! read more

I've had warranty for about 2 years now, I went into this location to change my glass screen and it was the first time of many that they told me they can't provide the service for me. I definitely will not be coming back and don't recommend ANYONE to visit this location for ANY reason. read more

These guys work on commission and are not actually Verizon employees. They will tell you anything to make a sale, lose your paperwork, demand that you come sign things, and in general cost you money. Save yourself the anguish, find a real Verizon store read more

AVOID THIS STORE. This store is absolutely terrible, I wish I read the reviews before visiting the store. They added a line to our account without our authorization, it was explained to us that we can buy a phone and get one free but when we got the bill it stated that they added a new line along with $100+ chargers for services we did not ask for nor were explained. Once calling Verizon they stated that in order to get the deal you had to have added a new line, though the retailer never explained this to us. Verizon called them and said that the retailer was at the store and if I would like to speak with him he is available, but upon arriving a new retailer was at the front desk stating that the other guy was off for the day (Even the person on the Verizon customer service line said that he must have bailed and noted it on the report). The guy who originally had sold us the deal even went so far as to say he explained everything to us when he obviously didn't. I'm upset that I wasn't able to catch his name and I've never been so infuriated at such appalling customer service on this stores part. I urge those that have reviewed this store and have similar grievances to call Verizon and file a complaint so they can no longer be a Verizon retailer! read more

Brandon was very helpful. I'm very happy with him his professionalism and knowledge of products.. I will definitely going back to him for my next purchase... read more

I'm going to keep this review short and sweet. Why lie to customers instead of telling the truth? I came into this store with the idea of starting my own line with a new carrier. Rodrigo told me that because I was trading in my old 7+ and that my credit checked out, I would be getting $400 off of a new iPhone. I thought this was a sweet idea because I would only have to pay roughly $360 for the new iPhone 11. So, I told him that I wanted to make a pretty sizable down payment on the phone because I didn't want to bother making payments on it because of some friends and family past experience doing so. He says yeah that's perfect but due to some sneaky business on Verizon end, I need at least $10 owed for whatever reason. I end up getting the phone and I download the Verizon app to find out that 1) I didn't receive a $400 discount and now I owe $410 on this phone and 2) I would only get Disney plus free for 6 months instead of 12 months like he told me. Overall, these people are salesmen at the end of the day but some people would like pure honesty. Beware of this establishment and their employees, they'll lie to you in order to get a quick commission. read more

This morning I was having problems with my phone I spoke to Verizon, I was sent to a near by store. I walked in to the store and there is no one there were 2 people waiting ahead of me. One of them said the girl stepped out because something had happened outside. I was in the store waiting for about 15 minutes. She finally walks in looks at me walked by does not greet nor did she say I apologize for you waiting, I'll be right with you, absolutely nothing disregard the people standing there and took the next person in line. When it was my turn I told her I was there because I need a new Sim card and I have previously spoken to a Verizon customer service person and I was a giver take a number. She said their independence store and I can purchase one but that's a pretty much she can do for me and the. Just stood there telling what store to go to. She was very arrogant rude and sad her tone, she definitely lacked people skills. She was the only person in the store her name is Andrea.I will definitely be never stepping foot into the store again nor will I be recommending it to anyone. The worst experience ever and I know Verizon has great customer service and this was not any type of service really it was more a disservice to the company. read more

My worts experience at this location. The manager telling Brandon to find a way to sell a table or a new phone to me, he got by providing me the incorrect information, the good thing I called customer service and told me I am able to return the product at no extra cost. Brandon is a terrible sales person for all customers he will sell you more that what you really need. Please put a closer attention to this location, I am sure you will get a lot of complaints for the way thy do sales. read more

I went to Verizon a couple of days ago I was having trouble with my phone I had a young man Carlos in no time he had my phone working like new not only did he fixed my phone working but he was also very professional and friendly, it's very important to me to feel that Carlos was concerned and helpful because I walked in all nervous thinking I was going to need a new phone he assured me that everything was going to be all good. Thank you Carlos you're the best..!!! read more

This store used a terrible tactic to make a sale. Johnathon told my 75 year old sister that because she was a devoted customer for the past 8years that they have a promotion for an iPad for $46.00. We asked him was that a monthly payment for the iPad, and he said no, that is the total cost for this promotion.again we said so she won't get billed for anything more than the 46 dollars, and he said no. He totally lied to us to make a sale.he then told me that I also could get one too, however he had run out, and that I would need to go to another store, that he would email my store at porter ranch, in Granada Hills, I went over after I dropped my sister off and they told me that their was no promotion for the iPads at 46 dollars. Now my poor sister will be mAking monthly payments for two years. What a con. read more

This is the worst customer service I've ever encountered. I went in on 10/31/19 to purchase an Apple Watch Series 5 they didn't have it in stock so they said they would order it for me. First mistake I receive the order confirmation from Verizon they had ordered a series 4, not the series 5. I had to call back and thought they cancelled the Series 4 and ordered the correct watch. No, I have two pending orders on my account. Ridiculous how hard is it to do your job accurately. I get the notification from UPS that the Series 5 watch had been delivered at 11:19 am on 11/1/19 and received by Linda so I walked into the store at 2:15pm to have one of the reps complain because she'd just gotten there and ask me to come back? No that's not ok. She walks away towards the back cursing which is completely unprofessional. Turns out the watch that was clearly delivered by UPS which I have confirmation of magically disappeared and they don't have it. I'm giving it the weekend for those two orders to be cleared off my account or I'll report this location for fraud/scam because that's what this is. read more

When I came into the store I felt safe that everyone here is well protected from Covid. All the workers here are always wearing masks and I can see them sanitizing all the counters. Rodrigo helped me find a case that matched my phone and I was pleased with how my buying experience went. read more

Awesome experience.. so easy and fast. Rodrigo knew exactly what he was talking about and was really helpful.. definitely coming back.. and so will our friends and family.. read more

The situation was supposed to be corrected by the corporate office, I even spoke to a manager at the phone number provided and was assured that I would get my full refund back in form of an account credit. This was back in December and I was told it would take 2-3 billing cycles. I am now going on to billing cycle number 5 and still no account credit. This company is not honest and not worthy of even one star. I lost almost $400 because your sales rep lied and did not disclose true information. To see that the corporate office is not much better is not a surprise. These types of actions and poor customer service comes from the top and it is no wonder their local sales rep acts the way they do. Do not spend your hard earned money at this store or with the company, they have zero accountability. read more

I came into the store with my brother to change carriers and Carlos Hernandez and Ariel Gonzalez were amazing. I needed a new phone number and they gave me options to choose from. It was easy and fast. Amazing customer service. Totally recommend this store. read more

Rodrigo was super helpful. He found us a promotion that got us an upgraded phone and lower payment! The experience was pleasant and quick plus he used Lysol to sanitize!!!!!!! Thanks Rodrigo!!! read more

This place is a joke. Went in for help to reconnect my device that Verizon "accidentally" disconnected was told that there was nothing they could do. Eventually they handed me an iPad to figure it out myself while they played around and laughed in the corner and did nothing. I got my phone connected again through the app which they said wasn't possible to begin with.. basically try the before you waste your time here. read more

The WORST experience ever! DO NOT SHOP AT THIS STORE! They will SCAM you into purchasing items/bundles you don't want and insist that is they only way you can purchase the phone. Their CUSTOMER SERVICE IS TERRIBLE. Robert the "Store Manager" is the most unprofessional individual I have ever dealt with. He has an attitude and likes to argue with you. They do not disclose information so you will find surprise charges on your bill and if you question them they will lie and say they told you. This store has no business representing Verizon! Save yourself a ton of frustration and hours on the phone with Verizon trying to fix their scams. If you are unfortunate to be scammed by these jerks, contact the Better Business Bureau https://hotline.bbb.org/odrweb/public/hlcsearch.aspx read more

READ AND DO NOT SHOP AT THIS STORE! THEY ARE A BUNCH OF RIP OFFS! I meant to leave this review a month ago but I let it go until I saw my Verizon bill this month. I came into this store to preorder the new iPhone xs. When I ordered, I asked how much I'd be paying monthly for the phone. The guy said $49.99 (or something like that), plus $13 for insurance. However, they never told me about the other fees such as tax, set up, and upgrade fees. When I picked up my new iPhone the following Friday, I called multiple times and they said my phone wasn't there yet, then I show up to the store and turns out the phones had already been delivered. Then they charged me $127.29, $107.30 for taxes, which I thought should be included with the monthly payment, and $19.99 for set up and go when I could have done it myself on the first place AND eventually ended up doing myself. The guy(Michael Vargas) kept saying "it'll only take 5 minutes", ended up taking 30. I was not only late to work but I ended up setting up my phone myself because I had to go and my phone didn't finish the set up at the store. YET, I was still charged $19.99 for set up and go. Then I saw the bill this month and I'm being charged $30 for upgrading? Are you kidding me! Why am I paying for an upgrade fee when I'm paying full price for a device?! I'm on my parents' family plan and also found out that last year when they upgraded my brother's phone they were told there was a special going on for a free tablet and all they had to pay was $40. Turns out they were basically charged for it later and there's a cancelation fee. They were never told that and now they're paying $20 monthly for the tablet when it was supposed to be "free". It was not "free" when they had to pay $40 plus $20 every month thereafter. Is this how you guys make your commission? By ripping people off? You guys are thieves and should be ashamed for taking advantage of people. read more

Run away from this place. They are a third party and work on commission. They will sell you refurbished phones and make you believe they are new. They will charge you fees even if you cancel within the grace period. They will tell you lies to make a sale. Be aware. They will especially take advantage of Spanish speakers and seniors. Roberto Polanco, who is surprisingly a manager, sold me a refurbished phone when I was told it was new. Once I signed the contract, I went home and realized that I was tricked into buying a new phone when it was refurbished and signed up for a plan that was too expensive for me. I went back to Roberto and he told me to think about it longer. I finally went back few days later before my return grace period expired. I finally returned the phone. But Roberto charged me $76.09. (Keep in mind that I was still within my grace return period). I did not have a choice but to pay. Verizon stores do not charge you a penny. This store is a third party and work on a commission. They just want to sell you phones. I would not recommend this place to anyone. read more

Will never purchase or recommend this place ever again. Please read your contract carefully make sure all the contract pages are present when you are signing. Roxana Palacios you need to reconsider being a Sales Person. No shame on your scam game girl!!!! read more

These people at the store are shysters. Will try to sell you anything and any contract and lie to you. Go to a different store warning.

Lupe helped reset my Android. Good job Lupe!! Very friendly, and reliable. The best Verizon wireless store around town!!

I had an amazing experience recently with the help of Carlos Hernández. I transferred from T-Mobile to Verizon and his expertise were able to guide me in the right direction. His knowledge in products was outstanding he also provided great detail when explaining the services and plan details. I felt extremely happy at the end of our transaction. I highly recommend checking out this location and asking for Carlos to assist you. Thank you! read more

DO NOT GO HERE. They scam you into purchasing a "free bundle" that is actually very expensive and includes an extra line for a tablet and protection plan. They will not take it back without charging you a re stocking fee that is double what Verizon normally charges. When you sign, it is only a small window to sign on a tablet and they will not show you your bill until after you sign and by then it's too late. The manager Robert will not listen and is argumentative. When we came back to return the items, he walked out on us, out of the store and never came back so we left but he was apparently the only one that could assist with the return. We are complaining with Verizon corporate and better business bureau. This place is highly unethical. read more

I came in to switch carriers from T-Mobile to Verizon. Ariel Gonzalez and Carlos Hernandez were awesome and very helpful. Explained my plan very well and made the transitions easy and comfortable. Would recommend everyone to stop by their store and ask for their help!! read more

This place is not a real Verizon store. This place is a commission store. Very rude, and smart ass. They sold me a 45 dollar charger. I had no choice to buy it because I was in a hurry. I should of went to 7-11 and got a charger for $20 - and I would of gotten a slurpee. the real store is in northridge. I should of driven an extra 15 miles to get at least a smile - Sheesh read more

Great customer service,took care of me the second i walked in. The people there really know there stuff

I came into this store 4 years ago and left absolutely unhappy with their customer service. I thought I would come and give it a second chance, so I decided to come in to purchase a Iwatch and IPad for a business account. Manny was on of the representatives that helped me with my purchases. He helped me get the best deals and provided me with excellent services. Everyone was extremely friendly and helpful. I will definitely be coming again! This store has overall improved dramatically and I would highly recommend coming into this store; if you rather talk to a representative in person rather than over the phone. read more

Unfortunately I fell victim to this scam today. I came in to purchase a new iPhone since I was already planning on switching carriers from AT&T to Verizon. The sales associate was very nice and seemed friendly enough. Rigo is his name. After what was a long switchover process he told me that they were running a promotion and included an accessory bundle that he said he would waive. It included a tablet worth $101 but with the "rebate" it would cost me $1 When I returned with some questions I saw a young couple very upset speaking with the manager Robert about the so called "bundle" they had just purchased. How they were charged a lot more then what they thought they would be charged. The tablet that was supposed to be free ended up being an additional line that they don't tell you about. Feeling uneasy about the purchase I just made I spoke to the associate who helped me. He acted as if he didn't know what I was talking about. I asked him if I would be charged twice for my phone and now this tablet and he said I would only be charged for the data plan. However the way he spoke to me felt very dishonest. I told him I wanted to return the tablet and he said there would be a $70 restocking fee which is twice what a regular Verizon retailer charges. I did not feel comfortable with this purchase. Needless to say I will be returning everything in the morning and calling Verizon and the BBB to complain about this purchase. It sucks because they give Verizon such a bad name. I will be bringing my business elsewhere.... read more

I walked in to upgrade my phone today and CARLOS HERNANDEZ assisted me. He definitely knows what he's talking about when it comes to phones & is also very friendly and polite. Best customer service seriously!!Carlos made the process so easy and fast upgrading my phone. Seriously recommend him! read more

I am furious! I bought an IPhone charger here months ago and spent $40 on it because the sales associate said if it broke, I could get it replaced. Today I took said charger back because it was broken only to be told I could not have a replacement. The salesperson said it looked like I "caused" it to be broken or my "dog" chewed it, neither I which is true. He refused to replace it. What a ripoff!! read more

By far the best verizon store. I been coming here for 3 to 4 years and I always get the help I need...if you have a problem they don't just help you, they give you options and suggestions that will benefit you or help you with you situation. They never scam you and they never push a sale on you. Robert and his employees aways have to to help you!...the people who give them bad reviews are cheap people who aways expect somthing for free. If what somthing for free don't come here, but if you want quality customer service, verizon on foothill in sylmar is the spot! read more

Brought my phone in to Verizon and received great customer service from their tech Robert. My phone was having software problems. He called tech support and was able to get my phone working properly. Very helpful, thank you. read more

Went in really just to see the major difference of size on the Apple Watch between. When I got there both girls were busy. They both kept me posted on the status of almost being done making sure I was okay. I had the pleasure of working with Ana. She was very nice made sure I understood everything explained in full detail asked if I had any questions made sure I left the store happy. Spoke to me about all the promotions available to me. Over all had a great experience in that store. Much more pleasant experience than what I experienced at my local Verizon store when buying my iPhone X. read more

Walked in because I was having difficulty receiving group messages on my iPhone 8. After just a few minutes Carlos was able to resolve the problem. You can tell he really knows what he's doing and very knowledgeable with phones. Very professional and polite. Highly recommend seeking his help if you go to this store read more

Great service here! Frank and Alex were such an amazing help and we were able to walk out with two new phones and money off of our monthly payment! Will be coming back for any Verizon needs! read more