Update 8/14/2018…read more Thank you Mr. Curtis Haynesworth! After my review, I was quickly emailed & was called regarding my issues. He was quick to apologize, he was VERY pleasant to speak with. Although not his fault he did make our experience better. Thank for you that sir. It makes a difference when people care enough to fix issues and make the customer feel like they can go back and that it'll be better . Maybe it was an off night the night we went, or a bad night for the manger. but I'll go back and shop again. Mr. Curtis I thank you.

We recently moved and this store is local to us. PC Richard's is a name everyone knows. I will say…read morethey have some of the better prices around however, their sales team needs a class in customer service, at least at this store. Since moving in we've had to buy a couple of major appliances. It's already stressful having to move and schedule delivery and what not. The sales team at this store as a whole just like I said needs a class in customer service. You call there and you're not met with anyone friendly it seems unless it's the girl who calls to schedule the delivery. They pick up and don't say who they are which is strange to me. I've worked customer service jobs and we've been trained to say Hi, this is (insert name). Unappealing that the sales team doesn't do this. Also, I've caught some of them lying about other sales associates not being there when they are. There are only two sales associates I would consider giving business too, Paula and Dave as they were nice and considerate when we spoke with them. Curtis the manager was okay as well and wanted to make things right. The first one we brought was a dishwasher and our sales lady Paula was great and very helpful. However, installation of it was a nightmare. The first installers who came, came before the dishwasher was even delivered and then took the kit that I paid for back with them. The second installer who came was okay but said they couldn't do it because our dishwasher wasn't next to the sink. It was but not side by side with the sink making a more difficult job. The third installer who came was a straight shooter told me it was more difficult but could be done and the second installer just didn't want to do it. I do speak to the store manager more than once regarding this and they did make things better by offering a rebate and buying a longer hose I would need. Our next appliance was a stove. Nothing too bad with that came and was installed no hassle. However, the hood we also brought was on back order and would be delivered at a different time. That came the other day and the third installer who did my dishwasher came and did the hood which I was grateful for. When I had to call and schedule the delivery of my hood to my stove the person who answered the call sounded annoyed they had to do something and then just hung up on me after scheduling my delivery.

I love going to Best Buy and was very excited to see this store for the first time. It was a big,…read morebright, clean, well-organized store. All the sections had excellent inventory. Huge display sections for home appliances, laptops, games, TVs and smart home products. Lots of open-box and sale items were available too. I came to the store to pick up an open-box online order. They had a $120 headphone pair available for $30 only. The first associate who tried to help me couldn't finish scanning the product, so another associate stepped in to complete the process. There were other members around the floor assisting customers too.

In mid-July, my husband and I bought an open-box Samsung Bespoke white refrigerator at Best Buy in…read moreRockaway. Our salesperson, Eric, was knowledgeable and patient, which made the experience positive. We left feeling good about our purchase and scheduled delivery for a week later. That's where the nightmare began. We received multiple confirmations for our fridge delivery scheduled for the following week between 9 AM and 1 PM. On delivery day, we got a text saying it would arrive at 2:20 PM, but twenty minutes later, we were informed it was canceled with no explanation. After spending the weekend on the phone with Best Buy customer service, no one could clarify the situation. We had already been two weeks without a fridge and were desperate. Another week passed, and again we were excited for delivery, only to receive another cancellation text. A customer service rep called and, due to a heavy accent, all we understood was: "No fridge, you must buy a new one." My husband finally reached someone in corporate sales, and we learned the truth: the delivery company had damaged our fridge. Best Buy had stalled for TWO WEEKS instead of being honest with us. We returned to the store and spoke with Eric and Sean, the store manager, who was professional and frustrated with corporate. He called corporate for us, but all they offered was $150 for our troubles. We spent over $1,000 on a fridge that was broken before delivery, waited weeks without one, and received nothing but lies. All we wanted was the fridge we purchased. Instead, Best Buy's corporate team left us without a refrigerator, failed to communicate honestly, and offered an insulting $150 for the inconvenience we faced. The only reason I'm not giving zero stars to the Rockaway location is that Eric and Sean went above and beyond to help fix what corporate destroyed. Unfortunately, Best Buy corporate and their delivery partner have lost my trust forever. I will never purchase a major appliance from them again. Update: I have never been so frustrated with a company in my life. After weeks of going back and forth with Best Buy and their incompetent delivery company, I finally gave up on the fridge I originally purchased and settled for a lesser model just to get something. We waited ANOTHER week for delivery--only for them to pull the same garbage again: cancelled 30 minutes before it was supposed to arrive. That's now FOUR Saturdays in a row they've scheduled and then canceled at the last minute. I've been over a month without a working fridge, my blood pressure is through the roof, my patience is gone, and apparently I can't even get my money back--so I'm stuck with Best Buy. This is beyond unacceptable, and I'm seriously considering legal action. Best Buy corporate and their delivery partner have zero respect for customers' time, money, or sanity.

I had my Mackbook Pro repaired by Fix My PC AJ which the screen started to not work with a line…read moregoing across that increased to a bunch of lines across the screen. After calling I could not get the screen fixed or get a refund back. After calling the manufacturer customer service line, the price of the cost was overpriced as I could have fixed the screen and the base of the the bent keyboard that was fixed here for just the screen repair.

Great service, PC is better than before. Fair price. AJ is a professional and knowledgeable.read more

Jeff and his team are amazing. Installed outdoor sound in my yard and if you are using a blue…read moretooth speaker like I was, you need to call Jeff. Outdoor sound system is the ONLY way. Talk to Jeff. Highly recommended. Great work from a great guy.

Recently I inquired about a new installation in my home. I have to say its hard trying to find a…read moregood first impression and good customer service. They were concise and precise with their information. I would recommend them to anyone.

Went in last night right before they closed because my hard drive was not detected. He was kind…read moreenough to run several tests for free taking quite a bit of his time to determine the hard drive was done. Offered me a few options. I'm still deciding how to move forward but appreciate the service at no cost. Would have cost at least $200 at Best Buy. I brought my cell phone in for repair previously and they did a great job

They are exactly what they hold themselves out to be and did not disappoint. Nice guys and really…read morequick service. Fixed a cracked screen for me in just a few minutes and I was on my way. They helped multiple people while I was in there and seemed to know exactly what they are doing. Highly recommend!

I have been using JS for over 10 years - from a complicated $15k Home Theatre / Automation project…read moreto simpler tasks such as Wall Mounting and in - wall speaker installs. Service and equipment recommendations are top notch - they are clean, reliable and provide rapid response to my A/V issues.

JS integrated and installed a new 60" flat screen TV with SONOS sound bar and an audio (vs infrared…read morelight) remote control system that seamlessly lets me select and move from multiple input sources (cable TV, steaming devices (AppleTV) and Blue-ray player with one controller. The remote control device works from any angle within @ 20 feet of the receptors, even with no direct line of sight which is a huge convenience. The installation team was professional, courteous left the work area neat and clean.The follow up customer service by the JS team is outstanding. Support is readily accessible via phone or website and the team demonstrates an excellent sense of urgency for customer service. I am very pleased with the performance of the system JS developed and their customer support is second to none....very happy I made the decision to work with JS.

Had a battery give me trouble and was clearly with the 2yrs free replacement. Called the 800# first…read moreto point me to a authorized dealer as I didn't want to get all the way there and be fed nonsense of "you didn't by it here" Had the date code. But as I suspected the distance I drove would give the battery a false surface charge which ultimately cause the battery to test good and recharge. But thankfully the girl was reasonable enough to go ahead and replace it for me at no charge. 6 stars for them. No one wants out of state battery issues and I appreciate them getting me taken care of.

No matter what internal combustion engine powered car you drive, eventually it will need a new…read morebattery. I used to buy Sears DieHard but with the issues with Sears finances, I asked my friend - professional car guru for all things Ferrari, vintage, and daily drivers. He recommended I try these folks. It's a little off the beaten path - by the now-closed TGI Fridays by the RR overpass off Rt 46. I needed a new battery for my old (1994) BMW and these folks had it in stock, as a courtesy checked the battery I brought in to make sure it really was past a useful life and then they took my old battery in for environmentally sound recycling. Win, Win, WIn. Price was as good - it's the distributor warehouse. Service was excellent - I can change a battery (it's not as easy or as safe as you may thing - negative off first, negative back on last or else sparks will fly!) They have what you need in stock. Also, they are open these Coronavirus quarantine days - just call them from the parking lot and they will do the transaction outside (I called to confirm). Quality batteries, good service, fair prices, high likelihood they have your EXACT battery in stock. Recommended

Jack O was our service rep for HVAC system maintenance. He was very polite and professional. He…read morekept everything clean and neat. He also offered maintenance tips and showed us how to do regular maintenance (filters). Thank you Jack! I would be proud to call you my son!

I scheduled a boiler service appointment on April 3 and was given a date three weeks out due to…read moreseasonal demand, which was understandable. The appointment was set for a Friday between 12-5 PM. On the scheduled day, I called to confirm timing and was told a technician or dispatch would contact me prior to arrival. After waiting several hours without any communication, I followed up and was asked to reschedule for the following Monday between 10 AM-2 PM. I agreed, assuming delays were due to a busy schedule. On Monday, I again waited without receiving a call or visit. At 2:15 PM, I contacted dispatch and was told a technician would reach out shortly. As of the following day, I had still not received any communication or service. This experience involved two missed appointments and required multiple schedule adjustments on my end. Based on this, I DO NOT recommend this company for any services.