In mid-July, my husband and I bought an open-box Samsung Bespoke white refrigerator at Best Buy in…read moreRockaway. Our salesperson, Eric, was knowledgeable and patient, which made the experience positive. We left feeling good about our purchase and scheduled delivery for a week later. That's where the nightmare began. We received multiple confirmations for our fridge delivery scheduled for the following week between 9 AM and 1 PM. On delivery day, we got a text saying it would arrive at 2:20 PM, but twenty minutes later, we were informed it was canceled with no explanation. After spending the weekend on the phone with Best Buy customer service, no one could clarify the situation. We had already been two weeks without a fridge and were desperate. Another week passed, and again we were excited for delivery, only to receive another cancellation text. A customer service rep called and, due to a heavy accent, all we understood was: "No fridge, you must buy a new one." My husband finally reached someone in corporate sales, and we learned the truth: the delivery company had damaged our fridge. Best Buy had stalled for TWO WEEKS instead of being honest with us. We returned to the store and spoke with Eric and Sean, the store manager, who was professional and frustrated with corporate. He called corporate for us, but all they offered was $150 for our troubles. We spent over $1,000 on a fridge that was broken before delivery, waited weeks without one, and received nothing but lies. All we wanted was the fridge we purchased. Instead, Best Buy's corporate team left us without a refrigerator, failed to communicate honestly, and offered an insulting $150 for the inconvenience we faced. The only reason I'm not giving zero stars to the Rockaway location is that Eric and Sean went above and beyond to help fix what corporate destroyed. Unfortunately, Best Buy corporate and their delivery partner have lost my trust forever. I will never purchase a major appliance from them again. Update: I have never been so frustrated with a company in my life. After weeks of going back and forth with Best Buy and their incompetent delivery company, I finally gave up on the fridge I originally purchased and settled for a lesser model just to get something. We waited ANOTHER week for delivery--only for them to pull the same garbage again: cancelled 30 minutes before it was supposed to arrive. That's now FOUR Saturdays in a row they've scheduled and then canceled at the last minute. I've been over a month without a working fridge, my blood pressure is through the roof, my patience is gone, and apparently I can't even get my money back--so I'm stuck with Best Buy. This is beyond unacceptable, and I'm seriously considering legal action. Best Buy corporate and their delivery partner have zero respect for customers' time, money, or sanity.

I'm not gonna leave a long review because I don't have enough words to describe how great the…read moreservice was at geek squad at the Best Buy in Rockaway NJ. I had not backed up my computer in a few months which I normally do then all of a sudden I got corrupted files on the hard drive and long story short they were able to put in a new drive reinstall windows. The hard drive had to go out to secondary recovery and they actually recovered every single file and it's original format and state and I was absolutely impressed. I have to tell you the geek squad at the Best Buy in Rockaway Mall is just Superb and I actually got the technician was so good. He actually upgraded my basic membership to all inclusive for like $179 and this cost me nothing except the data recovery absolutely amazing.

Great service, PC is better than before. Fair price. AJ is a professional and knowledgeable.read more

If I could put 10 stars I would. AJ was so professional and reassuring after my computer was…read morepossibly hacked. As I walked in somewhat panicked, not only did he check everything, increase my security but gave some good advice for the future to protect my privacy!

Jeff and his team are amazing. Installed outdoor sound in my yard and if you are using a blue…read moretooth speaker like I was, you need to call Jeff. Outdoor sound system is the ONLY way. Talk to Jeff. Highly recommended. Great work from a great guy.

Recently I inquired about a new installation in my home. I have to say its hard trying to find a…read moregood first impression and good customer service. They were concise and precise with their information. I would recommend them to anyone.

Not just for laptops - also iPhoneMD! I wish all of my problems could be solved this easily. I came…read morein on a Monday afternoon and showed Tom my phone's broken camera and camera lens. He said no problem - he could order the part and have it here the next day. I had to pay a down payment under $100. Came in today and the part was delivered as mentioned and they fixed my phone within an hour and I paid the balance. Good as new. Incredible. Staff were very nice and transparent. Thanks for the quick and quality support!

Visited March 21, 2025 for a $100 diagnostic on a phone. It seemed that the motherboard was fried…read more They had to bring the phone to the NYC location to see if any information could be recovered. Not an issue since I've actually used the NYC location before. The Morristown location was friendly and convenient. However, def thought there was a lack of communication. Called about 1 week later and they said they needed to get an update from the NYC office and get back to me. Days went by and nothing. Followed up again and same thing. A few weeks went by and had to be a bit of a nag at this point. Unfortunately, a lot more work and money would have to be invested where the results were not definitive. Got the phone back and it had to still be put together with glue. One would've thought they'd give the phone back looking more or less like it did when it got there. However, what really irked me is that the SIM card was missing. Pretty sure it was there the day it was brought in.

I have been using JS for over 10 years - from a complicated $15k Home Theatre / Automation project…read moreto simpler tasks such as Wall Mounting and in - wall speaker installs. Service and equipment recommendations are top notch - they are clean, reliable and provide rapid response to my A/V issues.

JS integrated and installed a new 60" flat screen TV with SONOS sound bar and an audio (vs infrared…read morelight) remote control system that seamlessly lets me select and move from multiple input sources (cable TV, steaming devices (AppleTV) and Blue-ray player with one controller. The remote control device works from any angle within @ 20 feet of the receptors, even with no direct line of sight which is a huge convenience. The installation team was professional, courteous left the work area neat and clean.The follow up customer service by the JS team is outstanding. Support is readily accessible via phone or website and the team demonstrates an excellent sense of urgency for customer service. I am very pleased with the performance of the system JS developed and their customer support is second to none....very happy I made the decision to work with JS.

Had a battery give me trouble and was clearly with the 2yrs free replacement. Called the 800# first…read moreto point me to a authorized dealer as I didn't want to get all the way there and be fed nonsense of "you didn't by it here" Had the date code. But as I suspected the distance I drove would give the battery a false surface charge which ultimately cause the battery to test good and recharge. But thankfully the girl was reasonable enough to go ahead and replace it for me at no charge. 6 stars for them. No one wants out of state battery issues and I appreciate them getting me taken care of.

No matter what internal combustion engine powered car you drive, eventually it will need a new…read morebattery. I used to buy Sears DieHard but with the issues with Sears finances, I asked my friend - professional car guru for all things Ferrari, vintage, and daily drivers. He recommended I try these folks. It's a little off the beaten path - by the now-closed TGI Fridays by the RR overpass off Rt 46. I needed a new battery for my old (1994) BMW and these folks had it in stock, as a courtesy checked the battery I brought in to make sure it really was past a useful life and then they took my old battery in for environmentally sound recycling. Win, Win, WIn. Price was as good - it's the distributor warehouse. Service was excellent - I can change a battery (it's not as easy or as safe as you may thing - negative off first, negative back on last or else sparks will fly!) They have what you need in stock. Also, they are open these Coronavirus quarantine days - just call them from the parking lot and they will do the transaction outside (I called to confirm). Quality batteries, good service, fair prices, high likelihood they have your EXACT battery in stock. Recommended