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    3 months ago

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    AT&T Store

    AT&T Store

    (12 reviews)

    $$

    This store does not even deserve the 1-star. During my upgrade process, it took more than 2 hours…read moreto complete. I came in and told them I was short on time and only had about an hour to spare, but every 5 minutes I was told "5 more minutes". I should have taken that as a warning sign. I was advised that the phone would arrive in 3-days, it actually arrived in 7-8 days. I return to pick it up, only to find out it is the incorrect one. When I brought it up to their attention, the employee mentioned there was "no manager available because they were on PTO, and that I had to go to a "corporate store" to get it fixed. I decide to keep the phone because I cannot wait any longer and during set-up, I find out the number I selected at the store isn't even the number I picked/was assigned. Now, I have to go to a corporate store to change the number and ensure the changes they made to my plan actually lowered my bill or they pulled some funky business. #TerribleExperience #StayAway #worstcustomerservice

    Upgraded 4 lines at an AT&T "authorized retailer." They ordered the wrong iPhone color. My…read moresister-in-law didn't open it, just asked for the correct one--and they want to charge her a $55 restocking fee for their mistake. AT&T corporate says it's the store's problem. The store says "just use it" or "buy a case." Seriously? No exchange. No credit. No accountability. She didn't get what she ordered. It's about principle. Do better, @ATT. #ATT #CustomerServiceFail #DoBetterATT

    Verizon - mobilephones - Updated May 2026

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