Plenty of parking . Not part of yhe Chadian .. private Friendly enough but not eager to help, Sent me to company store .

Wish I had gotten a name, he is African America, short hair, mustache, had on jeans/blue shirt. I'm guessing very early 40s. Anyway, he was the only one working when I arrived about 3 pm. He took care of multiple customers all at once, moving back and forth, keeping a smile, super nice attitude and did the best he could for all of us. I left at 5 pm and he was still going, still smiling, still caring, still giving superior customer service. Today is Friday, 10/17, so management will know who I mean. Huge thanks to him for fixing my phone and obviously a lot others while I was there. KEEP HIM VERIZON. He does you proud! Hope I have the right store. There's a battery shop couple doors away and around the corner a Giant and Crumble Cookies. read more

If there were negative 5 stars I would give this store that rating. Guy at the counter is rude and condescending. Like to see him do it on the street to someone. He would be put in his place. read more

I don't know if this guy is from Pakistan or India... He definitely lacks mannerism. He's really rude and ready to snitch on his coworkers. I can't imagine working with him the same store. I genuinely feel bad for his coworkers. I hope the Verizon corporation does something about this. He is representing Verizon in really bad way. read more

Verizon sent me an email and it had this stores address to return the equipment. As soon as I walked in the store the guy said we don't accept equipment here anymore since a week ago. I showed him email from Verizon from this morning and the first return site was this store. The guy says there are other places listed here go to them. Draw your own conclusions read more

My family and I have purchased 8-10 phones from this location over the last decade or so and have used phone lines we got through them. I no longer will after encountering a very rude and abrupt employee today who had no interest in helping me while treating me in a condescending manner. Very disappointed in his service. read more

Amazing customer service. I have been a loyal customer at this store for over a decade. I am very pleased with the employees; they are all so helpful. I especially want to thank Wes for his continued support, knowledge, and customer focus! read more

The manager was extremely rude. I walk in and speak to the guy at the front desk and he said it will be about 5 minutes. The guy immediately walks out and said "I heard what you were saying and I have a few questions" answered the questions and I was unsure which discounts I had in place and asked if we could take a look. His response "I'm eating." Why come out form the back to start working with me???? read more

EXCELLENT Customer Service! I want to thank Wes for his time, attention, and saintly patience with the service he provided my husband and me during our visits to this store. He provided extensive and detailed information about the services, devices, and savings and further put any concerns we may have had to rest. I would especially like to commend Wes for his professionalism and superlative skills. Keep up the good work Wes! read more

Been working on with Wes manager on issue and since March 2, 2021 we have spoken many times but no resolution. Called yesterday April 17, 2021 after a week and he hung up on me. Really Just horrible customer service. After 20 years w Ith Verizon though this Store says they are not. Building and indoor walls says Verizon. Manager hung up on me. No longer with Verizon and don't wish this on anyone going to this store. read more

Stopped in to ask a few questions in consideration of switching to Verizon. The young man I spoke to would be hard pressed to be more uninterested in my inquiry. I'm going elsewhere. read more

NEW Totally lazy , went in on a Monday June 18 and not one person the store , I already had my new Verizon number but needed to pick out a device and the employee told me it was to much of a Hassel to get my device thru there store and I should go to a corporate store instead, when I left I called Verizon customer support and they told me that I definitely could have gotten my device at that store and that the employee was just being lazy and just didn't want to go thru the process ,, Really rude !!! Couldn't be bothered with helping me total joke , informed Verizon corporate about the location and there horrible customer service !!! read more

Year and a half later, after my bad review and BBB contacted, Monte still calls to try to sell me service! Another call today, after ignoring all the other ones. I will continue to ignore the calls and spread my negative interactions with Verizon. Time to update the BBB and the Credit Bureau agencies, maybe hire a lawyer. read more

Wes did an amazing job, getting us the Apple Watch we were after, saving us big time on the purchase as well as charging less for our plan! great experience overall, really easy and fast! Wes Is the man! read more

No, don't bother. Just call Verizon for better value, these guys charge extra and they don't tell you much.

Verizon company operated this store in fairoaks mall, Fairfax Virginia and is now being run by Russell cellular. It is very noticeable that it isnt the professionally run store we had become used to. Poorly clad personnel & poor upkeep for one gives that away. That was the least of an issue. We made an appointment for 730 pm and upon arriving there on time, were refused service as the store closes at 8 pm and our rep was no where to be found.Solutions manager M.....L offered Zero solutions. We were asked to come back another day when there was more time available to transfer data to the new phones. When we asked , why give us an appointment knowing that? The answer was " it happens". When we insisted the manager got argumentative and we had to leave the store without achieving anything. An associate had offered to do the transfer, but overtime pay seemed to have become an issue.Never mind the inconvenience of driving down in sub zero temperatures. Moreover, no remorse or apologies. Very very disappointed with having been offered no solution by the "solution manager ". Russel Cellular CEO's motto of "providing the best wireless experience every customer every time is being thrown out of the window with such poor service. Never again.... read more

The service is horrible/terrible/bad/awful! They lied to me that there was NO manager. Don't come to this store because they (Wes and others) will try to cheat on you. read more

Can I go with negative 5 stars please? Stay FAR AWAY from Russell Cellular in Ashburn, Virginia! Wes, the store manager at the Ashburn Shopping Plaza, completely screwed up my Verizon account and accomplished nothing he attempted to do. Wes did however raise my monthly bill, lost my "buy one get one free phone promotion" and had my account charged for multiple unknown $70 charges all for the identical service I had before I even walked in the store. The number of time Wes or anyone from this store reached out to me over a three (3) week period to fix this mess? ZERO If you like incompetence, higher monthly bills (for nothing in return) and F- customer service have at it! read more

I've been to verizon in Dulles mall and fair oaks mall and was very disappointed Either I had to wait for a long time or they rushed me through the processing . I got to the point of even changing to AT&T or T-Mobile Every time we thought to upgrade our cellphones instead of feeling good we felled like we have to do chores Last time we went to verizon in Ashburn and honesty for the first time I enjoyed our shopping They were amazing ,friendly and very knowledgeable They answered every questions we had with patients And did not rush us at all We were very impressed Our sales-rap's name was Kian Nasir Amazing young man with a lot of knowledge about verizon wireless Highly Recommend (703)677-8811 read more

Pretty much what I would expect when walking into a phone retail store with a employee who hates his job. What a circus! I have a new work iPhone that I was trying to activate and transfer numbers from old phone to new phone, figured this would be simple or maybe could even be told I was able to call 1-800 and do myself. Only 1 employee working...baggy ass pants, Jordan 4's on walking around like he was King Tut..lol, not giving anyone the time of day. Sounded like there were 2-3 employees in the back not doing anything or he had his friends in the back waiting, while 4 or 5 people waited in the lobby not being helped. Older Asian lady was asking about her sound and assistance with deleting messages, it couldn't have been more obvious that he didn't want to help her. The other gentleman who was what looked like half way through his phone activation even asked if he should come back another day he looked uncomfortable. I myself walked into the store, observed and stood there for about 5-8 minutes without being greeted or acknowledged, before I could finally get his attention long enough to ask him if he was the only one working there this evening....I couldn't even get a response I just got a head nod of yes. I turned around laughing and walked out. Lady sitting in her car outside with her daughter saw me walking out chuckling to myself and asked if she should even dare to go in there tonight...my response "Forget about it"! She laughed, I did as well and we both drove off. Wouldn't go back to this store...I'd take my chance with the folks in India @ the 1-800# read more

I went with my husband to Russell Cellular after he had signed us up for their prepaid plan only to discover today that our Verizon wireless phones had been disconnected due to no payment. The store manager, Mauricio Quiroga, needs training in customer report. He gave me no eye contact and I called him on it and he said, I'm NOT talking to you. I said that was rude and he said, You are rude. I said, "We are both on the account." He goes, I am not dealing with you and if you don't like it leave. I would never recommend using Russell Cellular after dealing with a person like that. read more

Please keep OUT of this store - unethical selling techniques! They sell you products and services based on Promotions which are INVALID. They sell it in way that you are locked in and can't return the products or services. I was sold phones & services which were not VALID Verizon promotions by Diego (Sales Associate) - such a cheap way of doing business. I found out these promos were invalid after calling the Support Agent at Verizon and by then it was too late. Manager of the store didn't even have the courtesy to call back and find out what happened after escalating the issue to Verizon Support. Don't waste your time, go to an Authorized Verizon Store. read more

We had a very pleasant experience at this Verizon outlet and are surprised at some of the negative reviews. The folks that work here are pleasant and personable. We dealt with Dil, Wes and Mustafa with purchase and some follow up questions. Each were engaged and helpful. Maybe we were lucky, but we didn't have to wait for someone to attend to our needs. read more

I met with a customer representative there on 9/23/14 to purchase the iPhone 6 16g as I was eligible for an upgrade at that point. At that same time, my plan was updated to the Verizon Edge as a recommendation by the rep. On 12/16/15, I damaged my phone with water and called the insurance company, Asurion, for replacement. They informed me, to my surprise, that I no longer had insurance on my phone. After some more digging, I found that it was removed on 9/23/14, the date we met and my plan was changed. I know that when we met I did not make any changes to my insurance and was not asked to remove it. I have carried Asurion since before 2003 consistently, so I would never remove it. It was a blantant error by the staff member. When we spoke in late December, the rep had said he spoke to Asurion and they agreed to replace the phone if we wait 30 days. We added Asurion back on my plan that day and I waited at least 30 days to file the new claim. I met with the rep on Friday, 1/30/15, and we contacted Asurion and spoke with someone there who filed the new claim. I was told I would receive an email within 3-4 hours of sending in the signed affidavit. I sent that in on Saturday and there was no call or contact back from them. I waited until Monday and tracked my claim, which then said they could not replace my phone because I did not have the device at the time. I went back to Verizon and we called Asurion that day (2/2/15) and they explained that it falls on Verizon to replace the phone because it was an error done by either the system or customer service representative at the time I originally bought the iPhone 6. I contacted the store manager and explained one way or the other, either through Verizon or Asurion, I expect to have this matter resolved and a new phone. I am not asking for a free phone and would be willing to pay what the insurance asks ($149). The mistake of removing my insurance falls directly on Verizon and the representative. I have been told throughout the month of February 2015 that this has been brought to the regional head, but again no response to this matter and no resolution. It has now become a matter of principle. I call for an update and leave a message with no call back and just get delay after delay. I have been a Verizon customer since 2001 and this experience has caused me to shop other companies and possibly cancel all of my Verizon utilities. Additionally, I use Verizon services throughout my businesses (real estate and property management) and will advise to discontinue service or not bring Verizon aboard any new projects. read more

Worst phone buying experience ever. I was told that the S6 was $300 off ($200 credit and $100 rebate). I go back into the store today when I realized they didn't include the rebate information. Monty told me he'll call me in 2 hours. After not getting a call I called him and he said he'll call me back in 5 minutes. After am hour of not receiving a call I called back and the "manager" named Chris was rude and said I must have misunderstood and that there is no rebate. I told him that it was a bait and switch and poor business tactics. He seemed impressed with himself and said I can return everything if I wanted. I'll be dropping verizon tomorrow. read more

I never leave reviews; however, I have to because of my experience. My boyfriend has been an ATT client and I've been waiting for his contract to end since I am VZW committed client - so he could join mine. We decided to come to the ashburn location instead of Dulles since we were already in ashburn even though Dulles has been my go to place. ALL OF THAT HAS CHANGED AFTER TODAY. This location from now one will be my main place (Sorry Dulles). They (Chris, Chris and Ghazi) were very transparent with my boyfriend when answering his questions which finally got him to transfer over to this carrier. We've been here for over an hour not because of the wait but because of the patience and welcoming environment we were given by them - I've never gotten this from Dulles. They weren't just trying to sell us something and push us on our way out but to make sure that we are 100% satisfied before we walk out the door. I'm coming back Monday to get my phone for an upgrade that they got for me in less than 5 mins by calling other centers to get my phone. :) So long this team stays, my boyfriend and I will always be returning (as needed). read more

Terrible customer service from multiple employees and the store manager. Wasted four hours trying to bring my number over from another carrier (which the manager had said would be easy), only for the order for my new phone (that I waited two weeks for after being told it would arrive in two days) to be done so incorrectly that I could not use the phone with my existing number, and was assigned a "temporary" number. When I went to return the phone, the manager wouldn't even help me remove the number from the account. Will never give this place any business; will go to a real Verizon store from now on. read more

There is always only one person working here. Why? I shouldn't have to sit around for an hour and a half to be helped. Will never return. Terrible read more

Had a great, entirely painless, relatively quick experience here today. Monty set up with a new phone and laid out the plan as simply as possible. Good customer service and the store wasn't swamped like the Dulles store always is. read more

I bought a Vizio charging cable as my iPhone 6 cable was frayed. The salesman assured me that the cable had lifetime warranty and I could return within 30 days if I had problems. The cable stopped working in the first month so when I took it back, the manager asked me to contact the manufacturer and asked if I had registered my cable. Upon telling him that I was told I could return the cable in 30 days he claimed that returns can only be made within 14 days. I was ready to walk out with the faulty cable when he made a great show of doing me a special favor and replacing the faulty cable. Am not coming back here again. I like purchasing from Verizon online and will avoid this brick and mortar store where the salespeople lie and will say anything to make a sale. read more

Total nightmare. Do not go here. Spent over an hour getting jerked around, and then they tried to charge me $100 over retail on my device. Would not have even said anything if I didn't ask. Just a waste of an afternoon. read more

Just went into the very open store, no other customers, so you'd believe you'd have at least responsive service. Problem is, there was no one there working either. Hopefully, other customers are just as honest as my daughter and I, as we left being unable to buy. read more

Again, I have received superior service at the Ashburn Village Verizon Wireless store. Osman has worked tirelessly to help me with me with my daughter's phone. He literally has spent hours on the phone with various corporate agents showing great patience throughout. Thank you Osman! read more

Best Verizon experience yet. Fantastic staff. They not only fixed my initial need but were also able to save me money on my monthly bill. We set our FIOS up here as well. Full service! That's the last time I ever wait in those atrocious, long lines at the mall or in Leesburg. read more

I have been to this store three times . The first time I purchased a cell phone - that experience was pleasant enough. The second time I went in I wanted to have my contacts transferred from my old cell to my new one. I was told it would cost $5, I walked out of the store without a word. I have had my contacts transferred at other Verizon stores at no cost but these guys obviously want to nickel and dime their customers. The third and last time I went I had questions about residential Internet service. This time it was a different sales person than the man I dealt with the first two times. Well this guy answered no questions just gave me something he printed off the internet gave me two minutes to read it and asked which plan I wanted to sign up for. I told him I needed to think about it and I had some questions. He said "if your not going to sign up in store look online for your answers". I couldn't believe that he said this to me. Again I walked out I have never been back and to honest I have thought about canceling the 2 cells and my internet service all are with Verizon because of these guys. How are these guys still employed? read more