I was unlucky enough to be stuck with an incredibly rude, unprofessional, and incompetent staff…read moremember twice at this location. He refused to help me deal with a difficult situation and told me he was done talking to me, because he didn't know what to do. Rather than simply say "I don't know, let me find out", he acted like there was something wrong with me. It was so terrible and infuriating. I will never step foot in that location again, even though the other staff have been fine and it's close to my home.

Horrible customer service skills. Very rude, offensive and even threatening at the Boston causeway…read morest Verizon store.

The Boylston Street store has such a wealth of wonderful employees -all eager to help. My…read moresituation was complicated with 4 phone lines and a watch to switch. Starting with Vivian, the store manager and then Leisha- they walked me step by step (and I'm old) through the process. I have been in several times since with various new phone issues and they were very knowledgeable and patient with my lack of technological know how. I highly recommend them and the T-Mobile service I signed up for-

Salesperson was completely unhelpful when trying to upgrade my phone. Told me I needed to get a…read moreminor crack in the glass fixed before I could turn it in and gave me no further info. Went to T-Mobile on Boylston and they set up an appointment for me at Apple to get the phone fixed, gave me the upgrade while my phone was being fixed, and took care of everything free of charge with an $1100 Trae in value. Go to that T-Mobile. This one is useless.

I had my iPhone 14 Plus phone screen replaced while I was on a business trip in the city on June…read more4th, 2025. Initially, the repair took quite a long time as the shop's replacement parts were also faulty and additional parts had to be brought from another store. The repair took about 2 hours. Unfortunately, the work done by CPR lasted only 3 months. I had to pay another few hundred dollars to have their faulty screen part replaced on Sept. 2nd by another repair service. This service informed me that certain sensors and the waterproof seal had not been properly reconnected during the repair that CPR completed. Not only did CPR take an exorbitant amount of time and money to repair my phone, they also cut corners and used shoddy equipment resulting in more money out of pocket for me to once again repair the poor work completed. Would not recommend.

went here to get my screen fixed, and oh boy I thought it was fixed but a week later, my phone is…read moreworse. It cannot be turned on by tapping it, it is like a frozen screen, I can only change the volume or use the button to turn my phone off and on. I can't go into the Home Screen, or input my password, the screen doesn't work. actually wth, this store made my phone worse

I've been an Apple customer since the 90s but I won't be buying accessories from them any longer…read more They're just pushing garbage out the door now. After a year of normal work the black started coming off the keys (see pic) on this keyboard. A few months after the Touch barely functions. After going through their ridiculous return system and waiting 2 hours for my appointment, the rude Apple "Genius" told me warranty is one year on all products BUT they could fix it for $160...for a keyboard that cost $200. A $20 third party keyboard would last decades but Apple can't make a keyboard that lasts longer than a couple of years. Apple used to be the best customer service and there was a time they'd be embarrassed to have produced poor products, but they've become a complete joke. Quality of their hardware is in the toilet and customer service is even worse. Apple has stopped caring about quality and its customers.

A nice young man helped us buy a phone for my son, then he started a data transfer. It would take…read more40 minutes. We left my son with him. The data transfer from old phone to longer and started to freeze. A nice young woman helped. We had to restart the data transfer. She got wireless chargers and a data transfer cables. The other people we asked said "wireless data transfer is just as fast as with cables...." NOT! The wire method took less than 20 minutes! The last minute is always the longest! Why is that! Oh, the iPhone box was lost and the receipt wasn't emailed. Emma took care of both. Thank you Emma! Your persistence and great personality Should be commended!

Pan Pan and Anthony were very helpful in assisting me with my recent phone issues. My phone worked…read morewell aside from being unable to charge through the port. I initially went in for a diagnostic and trialed two options for fixing my phone to no avail. They offered me a refund for the repairs that did not end up solving my issue and let me know that they could proceed to take another step, but that it could end up bricking my phone if it did not work. I opted to err on the side of caution since my phone still functioned and decided to pursue another option that Pan Pan suggested based on my insurance/warranty. I was able to get a replacement phone quickly after he assisted me with the paperwork involved so I'm grateful for his excellent service and knowledge of the repairs/insurance. Overall it ended up being cheaper than the cost of the repairs too.

I dropped my iPhone 16 and needed a quick screen replacement. The staff at CPR is great, very…read moreknowledgeable. It wasn't cheap but that had to do with the cost of the screen. They had it done in 1 1/2 hours, just enough time for me to get something at the nearby Starbucks and return some emails. Highly recommended.

Beware. I urge anyone considering this service to carefully…read moreexamine ii's online reviews. I booked a service for 10/4/25 and waited 4 hours for a no show, no call. Like a fool was willing to offer a second chance and rescheduled for 10/5. one hour prior to service was informed of cancellation. I'll find a company that delivers. Beware.

This is a zero star review! A technician confirmed an appointment then calls me 2 minutes later…read moresaying there is a conflict of schedule and tried to reschedule me for a different day. When I called the technician out for confirming the appointment even though there was a scheduled conflict he got defensive, gave me attitude and hung up on me. He then cancelled the appointment on me. Why would they confirm the appointment if he couldn't make it? It doesn't make any sense. I cancelled the service due to my experience and they tried to charge me a $50 cancellation fee. This company is a complete joke. I would never recommend anyone to use this company. Sony the technician you should do better and be more professional. Please stay away from Hellotech!

Again I recommend this place . Be polite and you will get fast craftsmanship and cheapest deals…read morearound . Broke another screen on my phone . If you're wondering if it's a android or iPhone to cast judgement, they fix both . Also I think 2 watch batteries less than a C note . That's 100 credit card kids . C nite A Century is 100 . Just like those Roman Centurions you need to be literate to keep up . Anyways go to save money and time I'm not telling you again

They unlocked a phone for me that still had company firmware on it. It works great! Would…read moredefinitely recommend.

customer service is horrible! charges on bill do not match…read morewhat I signed up for when at the store. repeated calls to customer service resulted in no answers. Changing back to T Mobile

Non Existent Customer Service The product itself is good…read more Some of the practices and customer service are awful. I lost my entire Outlook address book as a result. Xfinity just sent me an email stating that my password had changed and that if it wasn't me that changed it, to call 1 800 New Delhi. So, I now can't access my email and I'm thinking I've been hacked. I log in to my Xfinity account to find that they've disabled my password and that I need to create a new one for security purposes, which I did. Now I have to reset my Microsoft account also as the two are tied together. Would it be too much to ask to send an email stating that it's time to reset your password for security purposes and please take the following steps? After calling 1 800 New Delhi and going through phone menu Hell, I'm now on hold with with an Xfinity rep waiting for assistance with changing my Outlook password. The assistant "Mary" is obviously speaking through an AI translator because I can hear people speaking in Hindi or Farsi which immediately changes to English, filters any accent and changes voice intonation which in and of itself is super irritating. While holding for an "email specialist", Mary is trying to upsell me on a different plan (seriously?!) 30:15 minutes later, AI translated email specialist, "Phil" picks up and is happy to help me change my Xfinity password.... Phil couldn't grasp what had happened and the fact hat I needed help with OUTLOOK, not XFINITY. Phil later mentioned that if I was having Outlook problems that I should call Outlook.... After some choice words, I hung up. I'll figure it out myself. Xfinity "customer service" is truly a joke and a waste of time.

Came in on a time crunch to get my iphone fixed before an Apple appointment. General manager…read morecalled the tech who hustled in and took care of the problem quicker than promised.....i love when that happens! Fair price as well!

They charged me a 2.75% Square fee without letting me know there would be this fee ahead of time.read more