The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

This is another outage and somehow they avoid down detector and pretty much everything elseread more

There "packages" seems questionable. Cell phone service and WiFi service, I have to go back and…read moreforth. No one person seems to know what the other charges ‍

customer service is horrible! charges on bill do not match…read morewhat I signed up for when at the store. repeated calls to customer service resulted in no answers. Changing back to T Mobile

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

My 5 stars are for Rachel, Rachel, Rachel!! She's an amazing, friendly, funny, sweet and gets shit…read moredone, employee! The rest of the staff seemed very efficient and nice, but I was so blown away by The Amazing Rachel that I couldn't really speak about anyone else. I had an issue with my SIMP card (new word for me) and she was...boom, boom..done!! Back in business!! Loyal fan. Give that girl a raise. Hell....let her run the company!

Was treated as if I were an annoyance to them. When I acknowledged that I could tell they were…read moreannoyed by answering my questions, they said "no we're not" and then the manager and another employee went and hid in the back room when I still had questions. Employee that was helping me originally said "oh we're learning together" when trying to find the answer to a question. Super frustrating experience and 2nd frustrating experience with Verizon overall in the last 2 months.

I was unlucky enough to be stuck with an incredibly rude, unprofessional, and incompetent staff…read moremember twice at this location. He refused to help me deal with a difficult situation and told me he was done talking to me, because he didn't know what to do. Rather than simply say "I don't know, let me find out", he acted like there was something wrong with me. It was so terrible and infuriating. I will never step foot in that location again, even though the other staff have been fine and it's close to my home.

Horrible customer service skills. Very rude, offensive and even threatening at the Boston causeway…read morest Verizon store.

i went in this store to pay my bill, and this woman working there Ashley, with tattoos on her neck…read moreis EXTREMELY rude and disrespectful. she has a disgusting attitude. the second i walked in i got dirty looks and she was sitting on her phone and couldnt be bothered i had to actually walk up and say something for her to even acknowledge me besides the nasty looks. and she was berating one of the other employees infront of me and another customer. gross do not recommend at all idk how someone like this is working in customer service.

After a number of horrendous experiences with Verizon customer service online reps, it's been a…read morehuge relief to work with Robert M. He totally feels my pain, is actively troubleshooting the issues I've encountered, and I finally have hope that all my problems will be solved today!

Very disappointing experience. Demeaning language from staff is completely uncalled for. Been a…read moreVerizon client for over a decade; thanks to Robert, I will be looking elsewhere.

I had dish for 17 years and the bills were outrageous. The service wasn't great either had 250…read morechannels because if nor I'd not get the channels I really wanted and literally I only needed like 4 channels. They sucker u in with lies etc. I finally had enough got a roku and better internet and terminated service. When I called to cancel I thought they'd try get me something like better deals or prices but nope not even sorry to lose u as a loyal customer etc. They're prices are ridiculous. And I can't understand why especially with all streaming apps and roku etc. U think they try to lower or keep their longtime loyal customers. One more thing my bill literally for top 250 nothing more was 200$ a month and if u were late they shut service off. Sad and really seems like dish is going be a thing of past sooner then later in future

I have been with dish for several years, but when It came to my move to a new apartment, which I…read moreasked to be moved on the first of October the incompetence I received was just plain stupid. I explained to a supervisor that most of America moves on the first of every month. Her response to the me was her saying that she was American ???? Ok what does that have to do with what I am saying ? I reiterated that most America moves in to an apartment on the first which is the date I ask for in the first place. Her response was "well I live in a house so . Again good for u here is a fucking cookie bitch . What does any of that have to do with my service inconveniencing me ? Wow . I can't . Sincerely unsatisfactory

I'd always been afraid to stop in and use their internet cafe. The idea of working in an Apple…read morerepair place intimidated me a bit. But when the latch on my laptop busted, I finally stopped in. I opted to drop in here instead of making an appointment or waiting on line at the Apple Store. (I'd already stumped the Genius Bar with a problem with my iPod Touch, so I wasn't eager to wait in line for a dead end again.) There was no wait. I explained my problem, paid the $30 bench fee, and was told I'd get a call from a tech in one or two business days. Got a call the next day, explaining that they'd fixed the problem quickly and that my computer was ready for pickup! No additional fee, no long wait time. Sure, my issue was a simple one. But at other places, it might have sat on a shelf for a while before anyone had time to look at it. I'm completely satisfied with quick turnaround and courteous service. Wish I'd used the internet cafe now...

Often I'll dip out from tiresome shopping by plugging into this portal to the metaverse on Newbury…read moreStreet. They have a free wi-fi network that also covers Sonsie, BAC, Trident and a few others. If you didn't bring your compie along, they've got half a dozen Macs to play around on. The small, light blue space is somehow airy and comfortable. They have a few beverages, but are no cafe by any means. I speculate that being an authorized Apple repair center actually pays the bills and the other stuff is just to have the distraction of people and have some sort of human contact. They also sell basic Mac accessories. Can't say much about their repairs, but the staff that I've interacted with are pleasant college kids who play non-offensive music, so work can be done. By the time you reach this end of Newbury it's a nice respite from the heat and weariness and an easy alternative to my couch-cum-office.