Jhonatan was of great help saved me time repair the same day and great customer service recommended…read morethis place 100%

Quick and easy service! I went in for a cracked screen through Verizon. Jonathon helped me today,…read morehe's great and the experience 10/10.

Great people who work here especially Brandon and Dang! They…read moregot me all set up on a new iPhone for a great deal and we're just so friendly and patient with an old lady! Thanks again, you guys!

Very frustrating experience with my new iPhone 17 purchase…read more The phone service has been good, and usually the customer service too, at least at their other location in town. The employees need to understand that when they are mumbling data speak to customers, that... 1. The music in the store is too loud and distracting. It's hard to understand you. Don't just tell me stuff. Answer me clearly. 2. I don't speak data speak/T-Mobile speak. Please explain your terms, don't just repeat them. You went to school to learn these terms. I didn't. I'm just a normal guy off the street. 3. Turn off the ringing phone alarms that are signaling a phone is out of place. I know that you are all used to working with phone alarms going off. To me, that is a distraction. 4. Tell me ahead of time that the process is going to take well over two hours. I could have scheduled out the time, instead of being told that I could take a walk and come back later. You would complain if you ordered dinner and then had to wait two hours to be served. That's how I felt. Corporate management needs to train their employees to be more than salesmen and technical advisers. Courtesy and respect would go a long way in bringing back customers.

5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an…read moreamazing shop. Many times this shop has been just the right help at the right price and time. During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time. Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time. Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap. At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed. A Galaxy Watch that was a gift the charging contact separated from the back. Wasn't sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free. Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.

Amazing service! These are people who know what they are doing and share their talent and passion…read morewith we who drop phones. Stopped by to get a phone camera lens cover fixed and a new screen protector. The whole job took just minutes to be completed. Extremely satisfied with the result. Definitely recommending this business. I will be returning. They also offer some phones accessories with unbeatable prices.

Always go there for my watch batteries, very helpful and friendly!! And they change out the…read morebatteries in the watches too!! Definitely would recommend checking them out!

EXCESSIVELY OVER PRICED!!!... Read and decide for yourself…read more I wanted to support this small local store but sorry, won't be back here again. I bought two Duracell 9 volt and two Duracell 3 volt (CR2032) batteries, total with tax was $28.64. After leaving the store I began to think that was a lot so I walked to the CVS around the corner and priced the exact same batteries... total with tax $20.15. Humm... I finished my errands at Target and again priced the same batteries... total with tax $14.53. Sorry, I can't reasonably support this business and pay double for what I can get for half the price at another local store.

At 3:28 on 4/4/2021 my son was standing at the door to come in. He saw the employee in the store…read more She saw him. She locked the door in front of him with him standing there. Then walked away without a word. We knew they closed at 3:30 on Easter. I then called the store and asked why they closed early and would lock the door in front of a minor. Rosario responded... we didn't see him. He's 6'4 . How in tf can u miss him. And you cameras sure didn't miss you locking him out and closing the store early right in front of him. Then I asked for the manager and owners names to file a formal complaint with Boost Mobile. She refused. Then has to ask the other worker what name to give me (all while I'm on the phone. She finally said Jose. I asked Jose what? She said that's all the info I can give you. You can call boost mobile and complain. So I asked her.... You just closed and locked your store..... early... with a minor standing at the door walking in then lied and said you didn't see the 6'4 boy standing there....your refuse to give me your manager or owners name or contact info all cause you wanna leave work now... is that correct? She responded. I don't know what to tell you we're...closed now.... we called 15 minutes ahead of time to ensure they were open. Ans they still did this bullshit. Racist ass disrespectful Santa Rosa assholes. I bet if we were Mexican too and partaking in the Mexican festival in front of the store they woulda treated us different. Great job. Great way to treat your customers on Resurrection Sunday.

I wish I caught her name, but a young woman spent like 45 minutes today helping me fix my phone. I…read morewas previously a virgin mobile customer that got transferred to boost a few months ago due to a merger. i got my new phone mid July, but Boost gave me a bad SIM that left me unable to use text or internet without being connected to wifi. Somehow, even though i just became a boost member, the plan they transferred me to is considered outdated, and they no longer provide the SIM I need anymore. However, this young woman took her time carefully going through all their SIM cards to find the ONE LAST ONE they had that worked for my plan. Not only that but before she found it, she took the time to call the other local stores to see if they had one left, as well as calling I'm assuming her boss/supervisor for assistance since my issue was a uncommon and trickier to fix since tech support wasn't super helpful. Overall I really appreciate the effort she took to help me getting my phone working since the customer service hotline didn't help me at all.

Cheaper and faster than the Apple store, and I'm supporting a local business rather than a mega…read morecorporation. Wins all around!! Got my iphone screen replaced same day in about an hour, total life saver in a crazy busy week.

This is a really great somewhat hidden gem in downtown Novato. It's easy to drive down Grant and…read morenot even though that it's here but their service is fantastic and their prices are good. If you need any help with your computer or cell phone, this would be my recommendation for your first stop. More than once I've brought in a phone, thinking it needed to be repaired and they were able to clean it and take care of my issues.

Recently, my beloved vintage Sansui AU-D11 integrated amplifier began sounding distorted, and…read morecontinued to deteriorate over time. So I began searching for a local repair shop (I live in Novato) to see if it could be salvaged, or if it was simply too old to continue functioning properly. Fortunately, I brought it to Rashid for analysis, and he was able to correctly identify and fix the problems for a reasonable price. I am very happy because my 2 backup amps (a Yamaha and an Onkyo) don't sound nearly as musical. Thank you, Rashid! Highly recommended!

I just took my stereo in for repair. This is after video &audio repair work on it. I was charged…read moreover $300.00 for repairs. The stereo never played right after repair. Just took my stereo in to a real stereo repair shop. The repair center told me that it has never been opened for inspection. Complete rip off !!!!!!

I've had my license for 20 years but have never been in this store. Always go to the other…read morewholesale place in town. The staff here is super friendly and very helpful! I've been a few times now the past couple weeks and their selection of products are outstanding!

Great wholesale beauty supply. They offer Morracan Oil, KMS, Loreal, Redken and many others…read more Amongst many nail and skin care items.