I'm not singling out this business specifically, but AT&T as a service is remarkably disappointing…read more My connection with Wi-Fi is dropped daily at 11 PM. This is Wi-Fi through AT&T.. My bill has tripled in price in the last few years, and honestly, my Wi-Fi is iffy at best on most days. The people they send out for repairs, either don't know what they're doing, or have been given incorrect information about what the problem is at my house, or they've never been trained in any way. I'm sure it's not the technician's fault, I have no idea what their training might be, but from my experience, their training has been very minimal. If you can choose any, any other carrier, besides AT&T or U-verse, run, don't walk

This location is always easy to walk into and mellow; I've never had to wait for support. I want to…read moregive a special shoutout to John who helped me decide on a new iPhone today. He was really knowledgeable about the tech, helped me get a look and feel for each phone, pulled up detailed quotes for all the different storage and size combos, and helped me make an informed decision confidently and quickly. Have bought and setup 2 new iPhones here over the years and had a pleasant experience both times. Way faster/simpler than going to an Apple Store. Also AT&T has different trade in and customer promotions than Apple so it's worth chatting with them first if they're your carrier and you plan to get a new phone. They'll also help you transfer all your data in-store, saving you a trip out of Sonoma. Thanks guys!

What a terrible company! I used to be able to print my holiday letters there for a reasonable price…read morefor years then the price skyrocketed to hundreds of dollars. Today I needed to send a fax. There was no cover sheet and to get any help with it cost $30. These people should be run out of town. Go to Patt's Copy World instead where people will fax for you and the charge is minimal.

There is no one to help and we do finally find someone , they acted as though I was bothering her…read more And barely answered my questions. a week 10 days ago was told to me if I signed up for app I could get $20 coupon and would be in my account in 4-5 days. Today I was going to by a printer .First she overcharged me $60 when I told her it was on sale for she just changed it (not asking for a price check-which makes me question ) and apparently the coupon has not been activated ??? . I told the woman I was canceling the order People behind me gave me a thumbs up. I don't care if I have Togo out of town , I will not go in there again. In past I bought multiple computers iPad And such

Great customer service from Maria and Isabel! I can't believe the deal they have here and on the…read moreVerizon network no less!! Definitely going to recommend them for sure!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Sonoma, CA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I have brought two phones in over the last 4 years--one for repair after it quit working after…read morewater damage and the other one for new battery. Both times they fixed the problems quickly. We are still using the same phones today, a couple years later.

From Albert to the First Lady I meet they are Amazing honest and they know they stuff when it comes…read moreto repairing phones , laptops!!! 5 Great Service

Not the best place…read more My phone back screen was cracked so I came here to get it replaced. It was about $200 to get the screen changed. I got it changed and came back a few days later because I dropped it. I didn't even drop it that hard and the screen still managed to crack. I had to pay again to get it replaced. When I received the phone back, they cracked my camera lens.... I confronted them and they said they didn't do that. Thankfully I took pictures prior to the service and I showed him that it wasn't cracked when I dropped it off. They eventually replaced it for free but didn't even own up to their mistake and got petty. Few months past and the screen cracked even worse. I know I shouldn't be dropping my phone but it happens. At the same time, I shouldn't have to be paying so much money for bad quality. I wouldn't come here again...

Went in with a Ipad that was not charging and the girl assisted me asap and later found out it was…read morethe cable. Very helpful

I had a positive experience working with this shop replacing the battery in my iPhone 14 Pro Max…read more The owner who I believe is also the main technician seems to be very knowledgeable and talented at his work. I would definitely return for more work in the future.

From the owner: At Sonoma Wireless Repair, we specialize in fast and reliable iPhone repairs, iPad repairs, and…read moreother brands including Samsung, Motorola, Google Pixel, and more. We repair almost all kinds of device issues whether you have a cracked screen, battery issue, charging port problem, or software glitch. We also do phone training to help you get the most out of your device, perfect for beginners or anyone needing guidance with their device. Most repairs are completed the same day. We also offer free screen protector for every iPhone screen repair. We are located inside Cafe Mac in Sonoma. We are proud to offer honest pricing and excellent customer service. No appointments needed, just walk in for a quick fix and walk out with a working phone or tablet. We're your trusted local tech repair shop serving Sonoma County.

I went in to get my phone fixed and overall it still turned out good. At first, we had a bit of a…read moredisagreement and things got a little tense, so it wasn't the most professional moment. But we were able to talk it out and come to an understanding. In the end, he fixed my phone and got it looking good again, which I really appreciated. Even though there was a small argument, the final result was solid.

Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

I have bought phones and I have had my family's and my phones repaired at Petaluma Wireless for…read moreover five years. I have always received excellent service and great value in every transaction! They have earned the highest rating I can give. Thank you, Marcia Petaluma

Picked up a used iPhone in great shape for a fraction of the cost of a new one. It was nice to have…read morea human moment concerning technology with these fine folx. Locally owned!