I went into this location a few days ago, desperately needing a new phone. My two year contract was up, so I glanced online at what phones I could get for free or cheap with a new signed contract. The top two were the $10 iphone 5c, and the Droid Max. I wanted to go with the droid since I had never been much of an apple person, but I was told this had to be a special order that could take weeks to get in, so I decided to go with the iphone. Matt asked me what color I wanted, and I went with blue. He asked me what accessories I wanted right after, and I bought a $35 dollar case, and a 40 dollar glass screen protector. He then proceeded to take 30 minutes applying said screen protector, even getting the manager's assistance to make sure it was on there perfect. After this, I was asked to sign my life away, agree to a $50 return fee if not satisfied in 14 days, and pay for everything which came out to around $87 dollars.
Thinking I was in the home stretch, he then says he's going to transfer all my contacts and info from my old HTC rezound to my new phone. He asked me how many pictures I had, which I replied quite a few, since I had the phone for over 3 years. maybe 5-600 pictures. How much storage had I used? I told him I couldn't remember, and rather than at any point checking to see how much storage I actually used, he just assumed it would be fine. 20 minutes later into the phone transfer, he informs me there is absolutely no way everything will fit on my iphone. not even close to HALF of my information could be put onto it. He THEN decides to check how much storage I used on my HTC and it was about 16 gigs. the iphone 5c is only an 8 gig phone, and only has about 6.5 after the software is installed. THIS WOULD HAVE BEEN NICE TO KNOW BEFORE I PURCHASED IT. It was his responsibility to inform the customer of the specifications of their product and whether or not it will work for you. All he told me? "Do you want the blue, or the white one?" that's it.
The kicker is the manager on duty came over to see what the trouble was...(she was sitting 10 feet away the entire time this transaction was going down) and says in a very condescending tone, "Well, that's what you get for getting a $10 phone."
I left the store with what they could fit on my new iphone, feeling humiliated and disappointed that I would be stuck with this POS for the next 2 years. I informed my fiance of my struggle, and he was insistent that we return to the store and get me something that would work better. The next evening, we returned with all of my paperwork and accessories to state my case, and hopefully get the $50 fee waived for lack of knowledge to what I was buying in the first place. It ended with the manager denying everything she said last night, and getting the fee only knocked down to $35 with the screen protector non-refundable of course. Matt, the one who sold me the phone, was there as well, but refused to back-up my story. We left that place, swearing to never return to a non-corporate Verizon location again, and went straight to the apple store to buy my iphone 6 which I couldn't be happier with.
Shop here if you want, but you were warned. These people don't give a sh*t about customer service. read more